Last night our heat went out. my apartment has been cold very cold like 51 degrees cold. They say it has been fixed. My apartment has reached an all time high of 61 degree. Mac properties is the cheapest and lest respectful place I have ever lived at. No cheep to live here rent wise but the people that own the building are disgusting cheap. Please do yourself a favor and pass this nasty place on by. read more

This place is awful! Roach infested! Poor building and unit upkeep, horrible communication. I booked a stay here through Expedia and was not only disappointed but disgusted with what I saw. Management is horrible at communication as well. read more

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Hello, I would like to leave a review about living in the Montclair on the park (18S Kingshighway blvd) I've been living here for a year and a half with another 1.5yrs to go and I have nothing but positive experiences to report. The management has been very responsive to my needs, the living conditions are top notch. The building is situated right across from forest park - can see the park out of my living room and bedroom windows. The amenities are kept in good condition (rooftop, game room, conference room w/wifi). The maintenance core is also very pleasant to interact with, and they're helpful. For context, I am a 25M living in a one bedroom, 550square feet. The apartment is perfect size for me, but if I started living with someone it would probably be too small at that point... read more

Kevin is the best maintenance person I've ever dealt with. He arrives as quickly as possible and doesn't leave until he makes sure everything is fixed. We put in a maintenance request for one issue and he ended up fixing items we weren't even aware of yet! He also gave really great advice on how to hang certain items, when we normally would've just turned to Google. We really appreciate everything he and Mac Properties does to keep our apartment up and running! read more

Thank you Ana at Mac Properties for your exemplary service that went way beyond what would normally be expected!! You helped on multiple calls with a variety of issues, from coordinating furniture companies requirements to interacting with Internet service providers to actually picking up a forgotten router and dropping it at UPS!!!!! Such a pleasant experience! So thankful for your help!! read more

I'm a current resident with this property management company and I really wish I could give it 0 stars. One of the main reasons I moved into the building was its character & charm! It's really an aesthetically pleasing building, fully equipped with balconies that offer an amazing view. A huge reason I chose this property was the antique elevator! It was gorgeous, right in the center of the building. A focal point! Upon my first view of the building, I was greeted by a property manager named Blake (whom I believe is no longer with the company.) As gorgeous as it was, the first question I asked was, "Does this elevator break a lot?" He replied, "Nothing out of the norm. Basic elevator maintenance in the past few years." I had no clue I'd be experiencing what am right now. Fast forward a little over a year later, after I've signed a new lease the elevator breaks- and apparently would be down for 8 months (basically the remainder of my lease.) It's INSANE. I have never experienced anything like this. In all honesty, it's crystal clear that they really don't give two sh*ts about this horrible inconvenience. Myself and my two children live on the 6th floor and we climb literally 11 flights of stairs every single day, MULTIPLE TIMES A DAY. I'm miserable and so are my daughters. I've asked management about taking money off of our rent in order to compensate for the loss of the BEST AMENITY THEY HAD TO OFFER. They blatantly said no & that there was a clause in the lease I signed describing the elevator being antique and in the event there was any major occurrences, they don't have to discount the rent. $1500 a month I pay and they won't even take $1 off. I understand business, as I am a business owner as well. But from a moral perspective, this is ridiculous. Tell your residents f you, pay me without actually saying it Mac property management... I've looked into moving to their property next door because I thought the company would cover the cost for me, but again NO. After contacting a moving company, it would cost $3500 to move me down all of those stairs and right next door. I'd much rather pay that price that to move completely away from their property, as opposed to paying it now, and again in 6 months. So basically I'm out of $1500 a month while myself and my daughters (one being an asthmatic who stops frequently along the way to use her inhaler) sweat bullets walking up and down a million stairs lugging groceries. I'm so frustrated and unhappy. I don't think anyone in management truly cares about how miserable the residents in my building actually are. This is the WORST living experience I've ever had. read more

I recently moved into an apartment in the Gerhardt building in St. Louis. The maintenance team has been very responsive and helpful. Angel took the time to come to to the apartment and listen to our concerns, and Kevin has been to the apartment 3 times already. He is respectful of the space and committed to making improvements. Living in an older building has its challenges, and I am thankful for the maintenance team. read more

An Outstanding Company To Work For! I Worked For Them For 4 Years Until I Retired From Chrysler St. Louis Assembly. My Regional Manager Was Mr. Kyle Bozoian. He is also on the Board Of Directors of "The Central West End" of St. Louis,Missouri. He was awesome! He Is The Only One I Missed Since I Retired! Thank You! read more

Kyle Christine did a great job helping us replace a broken AC and managed to get us a new AC the same day. We really appreciate the hard work he did for us. read more

Regarding move-in maintenance: Chris G did an amazing job getting our new place move-in ready. Quick attention to the few issues we had with our new apartment, and he was so kind and courteous! read more

I'm about to be one of those people and say if i could give zero stars I would. This is the most unprofessional rental company I have ever rented from! Good luck ever getting anything fixed in your home if things break- It will take months!! If you ever request to speak to a "manager" GOOD LUCK, the apparent regional accounts manager Damian Starr is just plain incompetent. I have had money stolen from me and I spent a week trying to get a hold of someone only to get no where and eventually show up at the offices and demand my money back at the moment. RENTERS BEWARE. DO NOT RENT FROM MAC PROPERTIES IN ST LOUIS MISSOURI. read more

I am updating my review because, thankfully, the regional manager made things right. He reviewed everything that happened and apologized for what we went through. Offered to cover our out-of-pocket expenses and is going to give a sizable credit on our rent renewal. The lower positioned managers failed miserably, but Kyle definitely showed at least he cares about his tenants. read more

Recently moved into a Mac property and had a couple odds and ends for maintenance. Kevin showed up within 20 minutes and fixed things right away. Super friendly, knowledgeable, and quick. Also, Blake was our leasing agent and has been going above and beyond to make sure we're all set. Very happy so far with our experience! read more

Kevin and Josh came in to do a long list of repairs. They were kind, thorough, clean and excellent problem solvers. I would have them back in a minute. read more

I cannot put into words how horrible my experience has been with Mac Properties. There have been some pretty significant maintenance issues that have occurred - my AC not working as well as a fire that damaged several apartments in the building - and the bare minimum is done to address them. It took them three months to replace my AC which had broken down twice before that. No communication was sent out regarding the fire or any precautions that are being taken to keep residents safe. If you're looking for a company that does the bare minimum with zero regard to customer service - welcome home! read more

Kyle C is such a good maintenance man! He came promptly and helped with everything we needed.

Management doesn't care for maintenance. I have lived at the Parc Frontenac for 6+ yrs now. My kitchen sink has been clogged and leaking for a week, and they can't be bothered to send someone to fix it. The maintenance themselves are professional, it's the management who are anything but. read more

I've heard and read negative comments regarding Mac Properties, however, I chose to give them a chance. I'll summarize by saying they've an apparent lack of communication in their office because the apartment I originally staked claim to after being sent the link to pay the deposit, I was subsequently notified that someone in the Mac office wanted that apartment, and took it. Really?? Btw, the credit card payment I made my initial deposit with, which took all of 30 seconds, will apparently be refunded to me in 4-6 weeks via a check. Trust me, a lot more negatives took place while I attempted to rent with them, but I'll hold my tongue. Hope this helps read more

The greatest thing about this apartment is it's location. The building itself overall has a great feel and ambience to it. I love that there are front desk attendants around the clock who are super friendly. The negatives: the parking garage is a complete dirt hole; there was constantly water leaking on my car. Sometimes it took a while to get hot water in the shower. I knew other people in the building who had cockroach problems, however I never had a bug problem. I would give this building a 3 star review, but there was about 4 nights that I had a problem in which the radiator was screeching so loudly, that staying in the apartment was impossible. I explicitly asked for a partial refund, since after all those were 4 days I really couldn't use the apartment, but management wouldn't allow this. read more

I have been living in an apartment owned by Mac Properties for almost a year now, and thank god my lease is almost over. When my roommate and I expressed concern about the "vintage" elevator (there's a reason no one makes this kind of elevator now), Paul told us that it works perfectly and never breaks down. Hilarious! The elevator has either broken down or gotten stuck countless times since I've been here including during my move-in (requiring us to pay a ridiculous amount of money to our moving company), when I had bronchitis, when I had toe surgery, and just now, on the Fourth of July, requiring me to walk all the way up to my EIGHTH FLOOR apartment. Of course, calling the "24 hour" emergency hotline was useless, as no one is in the office I'm sure, and calling the elevator company (whose number was posted in the elevator for residents to call in case of elevator malfunction) was useless too, as it turns out that only the property manager can report problems with the elevator. Outside of the elevator problems, trying to get any maintenance work done around here has also been incredibly frustrating. My bedroom window, which lacked a screen when I moved in, was still broken when they finally (6 months later!) installed the screen as the window itself was missing parts. Between the screen, and the window being still broken now, I have been unable to open my window for the ENTIRE duration of my lease. Ridiculous. It's unfortunate that there have been so many issues, because my apartment itself is gorgeous and I love the location. However, I am SO excited to be moving out of this apartment, and I can say confidently I will never live in an apartment owned by Mac Properties, I will absolutely never recommend it to anyone, and I will make sure to tell anyone I know looking for an apartment to STAY AWAY from Mac Properties! read more

Great location and modern styled apartments for decent price! Management is very helpful.

Really nice apartment and good management. A tad on the expensive side, but I'd rather live here than anywhere else I've seen.

The living environment is good. Front desk is very polite and helpful with deliveries. However, the maintenance was delayed for about two weeks. read more

This is a beautiful place to live, the front desk clerks go above helpful. Valet is very helpful too.

Hi, I would like to express my sincere appreciation for fixing the roof leak, painting, updating kitchen ceiling, and cleaning. Specifically, I would like to recognize Ken for planning and overseeing the project. Jeff for saving my life when there was a major leak in the kitchen and through the smoke alarm, Chris for painting the living room and Safet for awesome cleaning job! Regards, ~maryam read more

For Parc Frontenac: Pretty decent location, bang in front of the forest park. Quite and peaceful place, and I like the location. Staff is very friendly and helpful, a good choice I made to lease on here. read more

Good place, still new here, so will take a little more time to get a complete review after living for some months. The apartments are well built, and they customized some things according to my liking. Staff is pretty helpful and some maintenance queries were promptly attended. read more

Place is great. Love the roof deck and the amenities. Everyone is friendly and helpful. Very happy with our apartment here. Plan on staying for a while. read more