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    Macalegin Electronics

    5.0 (2 reviews)

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    3 months ago

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    2 years ago

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    T-Mobile Authorized Retailer

    T-Mobile Authorized Retailer

    2.6
    (13 reviews)
    $$

    My husband died in April. I asked that his ph be shut off. It didn't happen and I got a bill. Was…read moretold it was for service the previous month. I changed carriers April24th. Then in May I received another bill and was told I left in the middle of the cycle, pd the bill. THEN got another bill for June for $47+. Every time I called cs I was told I had to go to the store! 5 times I've been to a store. Twice on E Harmony and now today 3 times to Council Tree. The guy that talked to me was SO rude! His first question was what do you want me to do about it?! You have been here so many times and we tell you the same thing every time! The cs rep on the ph told me to go to the store! This guy waited on me the 2nd time I was in ther and he was rude that day also. Today he told me I was rude and demanding and yelling at him! I DID NOT yell and I was not demanding- he asked what he supposed to do so I told I needed him to call customer service and verify my I'd. He refused and told me if I said another word he would have me thrown out of the store and they would refuse me service! He dialed cs and I was there for 53 minutes on hold and talking to cs. The clerk told me Saturday is his last day! I said that's good, you don't like your job you need a new one. He refused to give me his name.... If I have to go to a store again I'll find a new one! Now they are threatening me with collections for $66+. If I owe it I'll pay it but I don't believe I do!

    My eternal optimism yet again came back and bit me. I guess in this case if something sounds too…read moregood to be true- It really is.. we were talked into moving our phones over from AT&T and our Internet. They lied to us over and over again about whether things would work in our hometown of Timnath. The reception is absolutely awful and they actually put down the wrong address for us for the Internet so that it seemed like we would get service when our area wasn't supported. They also "helped" us by putting on screen protectors that broke the same day. I'm only giving two stars instead of one because tech-support and customer service online actually was excellent.

    AT&T Store

    AT&T Store

    4.0
    (4 reviews)

    Had to make a few changes to our phone account today. Chris was amazingly helpful and patient and…read moretook care of everything for us. Great attitude and personality. Best experience I have had in one of their locations. Took his time to ensure everything was 100% correct. Highly recommend.

    My wife's phone suddenly decided to quit working this morning so she came to this store to get some…read morehelp. The store opens at 10 am on Sunday, she walked in at 5 after and said their employee, Richard, just ignored her. When she got his attention his first "greeting" was, "We're closed." When my wife pointed out the store had officially opened at least 5 minutes ago, his next response was a brusque, "What do you need?" She goes on to explain how her phone quit working and would like some assistance. The account is actually under my name and I was unfortunately elsewhere at the time, but when Richard found out she wasn't a user on the account he said he couldn't help her and that she should just leave. Meanwhile, another employee emerged from the back room and was equally dismissive. My wife left that store in tears, but not before letting them know how awful their service was. She then went across town to the store on Hover, where she was politely greeted, helped, and ultimately purchased a new phone. It took all of a few minutes to have me add her as an account user, I was able to do it remotely via the AT&T app. Her experience at that store was the polar opposite of what she got at the Ken Pratt location. I, for one, will NEVER shop at or recommend the Ken Pratt location to anyone I know, and their employees should be absolutely ashamed of how poorly they treated my wife. Here's a little tip for you guys from an actual professional who honors and takes client relationships seriously: if your job involves customer service in any way, shape, or form, but you can't find it in yourself to be remotely respectful to the people you serve, it's time to do the world a favor and quit. At a minimum, hopefully this store's manager is paying attention and will do something about the shameful events that took place there today.

    Macalegin Electronics - wholesalers - Updated August 2026

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