I was looking for windows and replacement screens, which was very difficult since they're MARVIN windows. I called and Brenna was amazing. I read some of these other reviews. I'm not sure what people are even talking about. read more

I met with Jane on Nov 1st for a custom door order. We revewied all the necessary specs. I was told that the quote would take a few days. After a couple of weeks, I called and left a message. No return call, no quote. Just called again, on 12/28. I had to remind her who I was and the quote I was waiting for. No sense of urgency, no apology for the delay. Go elsewhere! They don't deserve your time nor hard earned money. read more

Everyone I worked with here was very nice; however, I ordered several long lead item doors, and when they arrived, they were not the exact items I had specified in the door schedule (wrong sticking on 3 doors, fir instead of mahogany on a fourth door). read more

I had a terrible experience with this company about 10 years ago, but was dealing with caring for elders at the time, so did not have time to post. I ordered windows for my entire home through their company from a manufacturer based in CA. The windows looked OK at first until a friend came over and noticed that some were flush, some were not; some had round screws, some had square, etc. There were countless attempts to remedy, and all of them failed. Finally had to take legal action, and I prevailed. The owner, at the time, claimed she had never been sued before and always gives great customer service. From the many other negative reviews on here, that seems doubtful, at best. Buyer beware; go elsewhere!!! read more

Very slow to respond. The salesman rarely returned phone calls or emails. Also the delivery date changed several times without informing me. I had to call to keep checking. these people don't care about their customers....only the cash. Don't use them for anything!! read more

I ordered a screen door from this company and after countless conversations about how the door should be measured and issues related to the specific door reviewing pictures and measurements I was elated to order a product that I thought I would be happy with. Alas after following the instructions of my Mac Leod and Moynihan sales person the door does not fit. There goes $700 down the toilet. They will not honor a refund even though this is a stock item from the company. A total waste of time and a huge disappointment. read more

Terrible customer service. I needed to replace a front entry door and wanted to upgrade to a sleek, modern, mahogany door. I like to shop local so I went to the showroom and they didn't really have what I was looking for there, but was told I could look online. I also was given a list of recommended contractors and one of them I had found on Angie's list. That contractor came out and said to go through this store. He gave me a quote for installation of about $1,000. (The relationship between the contractor and the door vendor is important because the contractor needs to order the door with their specs so if there is a problem, it's on them.) I found the door style I wanted, but there were variations depending on the amount of glass panels. I called the store and left several messages for 2 weeks for the sales person, and didn't get a call back. I finally got him on the phone and told him the model of the door I was interested in. He was abrupt and told me he would only quote me 1 door. I asked if he could at least tell me if it cost more or less if it had more glass panels. I explained I needed to get a move on it because I know it takes time and my current door was broken. After waiting 2 weeks I never got a quote and called to follow up. The sales rep was on vacation. There was no record of me and I don't think he had any intention of getting me a quote. I asked if someone else could help. That person was really good about responding and the door prices was within my budget. I told him that their recommended contractor would give him the specs. Normally I would just cut my losses there, but I the contractor recommended I get it from them, I had already looked for contractors with no luck and the clocks was ticking for me to get a new door before the weather got cold. I let the rep at the store know the contractor came by to double-check his specs and was going to call him so I could move on the project. I didn't hear from the contractor of the store. I finally got hold of the contractor who told me he wouldn't honor the price he quoted and he really wanted $2,000 to hang the door and 10% of the purchase price of the door, but he'd give me a small break, or I could just find someone else. It was clear he just didn't want to do the job which would have been fine if he had not strung me along for over a month. My sense is that he called the store and said he didn't want to do the job, so that's why I never got the quote from the store. I wasted so much time on this. I know the store has no control over the contractor, but they recommended him. However, the initial rudeness and lack of customer service from the first rep was unacceptable. It took more research and time, but eventually I purchased same door I could have got from them from another company and had it installed. I guess my one door didn't make me valuable enough as a customer, which is a short-sighted way of running a business. read more

Spent about an hour with Sales Associate, Tom, at the showroom who was informative at the time. I provided pictures and dimensions of the windows I was looking to have replaced, and Tom said he'll contact a contractor to get a rough estimate and follow up with me in a few days. I didn't hear from him, so about a week later I sent him a follow up email. No reply from Tom. I called and left a voicemail a few days later. No return call either. Another few days later I called the office and left a message with someone else who said Tom will be in shortly, and he'll pass on my name and phone number. Again, no return call. What a waist of time. An easy return email or call saying they can't help me right now would have been better customer service than what I received. read more

I tried to place an order for 11 doors with Macleod and Moynihan because I heard they were supposed to be really good. I emailed them my list of 11 door sizes and the style number of the door I wanted to purchase. After I didn't head back for a week, I gave them a call, the representative I spoke to on the phone found the email and said she would get back to me with a quote. Then she called me back and said quoting 11 doors was too much work, and said she would quote 1 door. I responded that I needed 11 doors for my project and I needed to place the order. She suggested that she would like to quote a different manufacturer than what I requested. I said it would be fine to see the alternative, but to please also quote what i asked for. It's now been over two weeks since we spoke and I still haven't gotten a quote yet. If this is the customer service they plan to give me, I am taking my $11,000 door order elsewhere. read more

Terrible terrible customer service. Had someone measure our windows three weeks ago...left 4 messages to follow up to make sure it was ordered and low and behold he never ordered what we measured for. It's too bad as they have a great selection of windows but I would never go back b/c of poor customer service. read more

MacLeod & Moynihan is a great resource with extremely professional people that know how items are constructed and what your best options are. Leslie is extremely professional and gets things done with a smile, no lengthy waiting for quotes with her help! read more

Buyer Beware. This company does Switch and Bait! I spent 1.5hr in shop on Weds and I was given the prices for the windows i wanted. The sales person even gave me a piece of paper so i could write down the numbers as she told me.) She said she was busy but she would write up the estimate and send to me with a few other prices i asked for the next morning, Thurs. I called Thurs afternoon, reminding her that time was of the essence as i needed to order the windows. Meanwhile i called a Marvin store in CT who confirmed the basic price she gave me (their price was a little different). No quote on Thurs. I called on Friday and asked a different sales person to quote me and i finally got her quote which was 20% higher than what she quote when i was in the shop sitting at her desk. Then i asked to speak with a manager, and someone first identified themselves as a manager, and then confessed at the end of our conversation that he was not the manager. He said " you have no proof that we quoted you 20% less." Of course i did, i wrote everything down on the paper she gave and repeated to her the numbers" . We had a full conversation about it. I mentioned Switch and Bait laws, and he said that without proof i had nothing. Not a good way to treat customers. Buyer beware. I would never shop for windows or doors at this store. Unless you don't mind bad treatment and higher than quoted prices read more

Jeff helped me through every step of the way at MacLeod and Moynihan Window and Door. I went there and looked at the windows and doors in person. He spent as much time as I needed and explained the different options, which was very helpful. Whenever I had questions about how the windows operated, he was quick to respond - even 1.5 years after I bought the windows! I highly recommend this store. read more

Highest level of service, encylopedic knowledge of the window & door field. I recently ordered 23 Marvin replacement windows from Jeff Jones, for a project performed by my contracting firm, Lockwood Construction. Jeff came out promptly to measure each window, and ensure the order was accurate, which it was. Prices are competetive. I 've been a repeat customer for over 15 yrs. read more

My door order came in wrong and they didn't want to take responsibility for their error. The order took a long time to place too, as though they're too busy and important to bother corresponding more than once a week. Wouldn't recommend for a homeowner to purchase from them, seemed like they only want to help with large accounts. read more

I've been working with MacLeod & Moynihan for several years as I renovate my home. From my novice beginnings Cara was extremely helpful in explaining the options, how to measure, the pros-and-cons, etc. The rest of the staff there has been equally helpful/cordial. And I found their prices to be competitive with the big box stores. The bottom line is I got doors and windows that look and fit great along with first-class service! read more