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    Macy's

    3.2 (56 reviews)
    Open 10:00 am - 9:00 pm
    Updated 2 weeks ago

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    The Giorgio Armani counter
    Johana R.

    I walked into this location today with my friend to the fragrance department and the first person that we encountered her name was Linda ( not a very eager to help type of person) . This department needs help with the customer service . Does not matter how well you are dressed if you do not have a broad understanding of how interactions with your guess should look like . However we find a wonderful associate by the name Heather who is the reason why the stars . I will give her a five star because she was eager to help and show us the different choices and treated us like a valued guess . During our visit I've noticed that there was an Asian guy rushing her and this is such a hostile way to treat your employees / co workers . Treat people the way you want to be treated and you will always earn a 5 star .

    Christmas decorating ideas
    Mary T.

    Here's a weird fact. I had never stepped foot in Macy's at Mall of America (MOA) until this visit. I frankly don't remember whether Macy's was always at MOA. When I visited this mall as a resident of Minnesota, my mall habits were interesting at MOA. I rarely set foot in major department stores. I focused on smaller ones. I went through a phase over a decade ago where I shopped at Macy's often. I liked the Style & Co. line of clothing. I still do. I still have pieces that I wear today. They have endured and still look great. I recently dropped by Community Commons at MOA. The closest parking ramp to it is the one by Macy's. So, I parked here and visited Macy's after a long absence. I'm always looking at luggage. Since I've been travelling more often as of late, it has become an interest to check out various luggage lines. There was a sale going on, which was encouraging. Macy's is kind of like a slightly more pricier version of Kohl's. The latter has dominated my shopping life as of late. I love everything about the store. Poor Macy's... haha! Christmas decorations were out in full force. They looked pretty by the escalators. The decorative, colourful, large Christmas ball ornaments caught my attention. They were cheerful and pretty. I'd need a new piece of luggage to bring them back home. The Twin Cities is Peanuts territory. I saw cute Snoopy and Woodstock clothing. Disney clothing was also represented, with classic Mickey and Minnie on sweaters and more. I used to come to Macy's more often because it featured Kipling handbags. The pandemic seemed to have caused this line to disappear from Macy's. Bummer. I always enjoy browsing the clearance section. At Macy's, it's known as Macy's Backstage, which sounds fancy, but it isn't. I saw good deals on toys, shoes, clothes, and more. I was happy to see women's size 11 shoes at reduced prices. There wasn't a pair that screamed out my name, but it was nice to see that I had options. Macy's takes up three floors of MOA. I still find it humourous that I can't recall whether Macy's has always been at this mall. It's huge, spacious, and enjoyable to browse around. I had a nice experience. Maybe when I feel like getting newer Style & Co. pieces, I'll return here and shop. (465)

    Phillip C.

    This location is a go and pickup location. Staff are obsolete. Chaotic and busy. You'll find what you need, they are overflowing with product. Things are thrown and not well kept. The most staff you find in one spot is cosmetics. You might have to travel across the store to check out. I come here to grab what I need and get out as quick as possible.

    It always rains like hell on a Macy's day parade
    Fox E.

    If you're feeling e-Macy-ated, this is a great place to eat. WAIT IT'S NOT. IT'S FOR CLOTHES. CANCEL THAT. COME IN. COME IN. Damn the radio is dead. This location is in the Mall of America, which is an enormous mall, so inevitably it's an enormous Macy's - and actually very well kept because this Mall I guess is such a big tourist destination. So I'm a fan and you probably should be too. I don't like Macy's in general and I think JCPenney is usually a better department store, but this particular Macy's is one of the better ones I've been to. Still really expensive - so much. Come when there are sales, it's better. Barbie says: Macy's is an American institution. Shopping here is a must, at least once. They have tons of clothes for women and men and children. They also have great appliances and bedding. Gift cards are great gifts. When I got one here at the massive Flagship store, the cashier was so nice.

    Dominik D.

    Like all the other Mall of America stores, this one is larger than life. Kudos to having a pretty good men's cologne selection, Pablo R and Invictus, etc.

    Shoes and clothing scatteted
    Brookelyn W.

    Im only giving it two stars because I DID find some cute clothes... after digging in piles on the floor. I understand being busy, but this is NEXT LEVEL disorganized. I even found a kid's dirty shoe in the middle of the floor at one point. We also had to be rung up three different times, were rudely questioned on the phone because we were out of state credit card users (even though we've been to this exact Macy's MANY times) and didn't end up being able to use it because we failed the "quiz" of cars we've owned and divorced family members birthdays, and honestly the only reason we didn't just leave everything there was because we liked the clothes too much and traveled five hours to shop here. Overall, yuck.

    Andrew S.

    I've been to this Macy's over the last decade but didn't buy anything until today. No one was helping or assisting me but I think COVID is still a concern. There still is social distancing at this store and those people wearing masks have worried looks on their faces. The men's section is messy and unorganized, clothes and items strewn apart. There was no major sale going on here just minor 'buy one, get 50% off' on Calvin Klein undergarments. The store seems short staffed and employees do not look happy today, especially behind the register. I will admit this store does hire diverse employees compared to other Macy's in other major cities. It's good to be inside an air-conditioned store than at the park.

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    7 years ago

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    12 years ago

    Came by last week awesome service by the perfume area found what I wanted and even got a discount !

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    11 years ago

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    Page 2 of 2

    Ask the Community - Macy's

    Review Highlights - Macy's

    Nina in the women's clothing department at Macy's MOA was so knowledgeable and helpful yesterday.

    Mentioned in 8 reviews

    Read more highlights

    Aritzia

    Aritzia

    1.7(16 reviews)
    0.1 mi

    I love this store…read more I do prefer shopping online for this store because it is always super packed in there and it feels as if there is never enough staff or changing rooms. If you need to go here to try things on (especially on the weekend) but forget about it. You will be waiting forever and if you need a different size it will take the staff forever to get it for you. The variety is good, the stock is good. In general, Aritzia clothing is amazing and I love it always, of course, it is a lil more on the expensive side, but in reality, you get what you pay for. I would rathe go to a different location than this one if I am being honest just because of how crowded it always seems to be.

    The worst customer service experience we have ever had. Husband ordered a super puff a month before…read moreChristmas, we get an email saying it wont be in store to be able to pick up until jan 9. We go on the 10th to check, and they say the jacket is getting to the store that day and they can ship it to our home. We say awesome and leave. Fastforward to now, jan 29. Still no jacket, no tracking numbers, no call or communication from the store. We call and they explain that it has not arrived to the store and we can purchase another one or wait until the other one is delivered. Even-though three weeks prior someone at the store said that it was arriving that day. Not sure how a company doesn't have tracking numbers for their products their customers spend $300+ on, nor have the decency to call, message or email their customers. And unfortunately through all of our interactions everyone we talk to who works at the store has the most snobby, stuck up attitudes. If we ever get the jacket we will be returning it and refunding.

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    Aritzia

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    Madewell - Exterior

    Madewell

    3.7(3 reviews)
    0.0 mi
    $$$

    I am a frequent shopper at Madewell, a few times a month to be exact. I recently went into the Mall…read moreof America store to exchange a jacket that had a part of it rip off. I had only worn the jacket about 3 times because I had just moved from Southern California. When I originally purchased the jacket two weeks prior it was 20% off, the jacket was now 40% off. When I asked if I could completely return the jacket and re buy it so I could get the extra discount I was told no. Not only was I told no but the reasoning was because I may have destroyed the jacket on PURPOSE to get a discount. Come to find out, this woman is one of the store managers. Her name is Madeline, according to my receipt. I am baffled that this is how customers are treated, as the store where I typically shop in California is full of a bunch of wonderful employees. Out of curiosity, I drove over to the Edina store to see if this was typical protocol for Madewell stores in this area. I had a very pleasant experience there and will continue to do all my Madewell shopping at the Edina location. I had a really nice woman by the name of Ariana help me out. She was extremely helpful and very sweet! The Bloomington store could have had another loyal customer had they not accused me of purposely destroying a product. If you want people to spend money at your store it's best to treat them with respect!

    This store is literally the best ever. Their size range is so much better than any other store…read morefocused on good quality denim, so many different fits as well curvy short long etc. The people working there where so nice to me and stoping there absolutely made my day !!

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    Madewell
    Madewell
    Madewell

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    Windsor

    Windsor

    1.4(10 reviews)
    0.2 mi

    got a great dress here, so busy since I came in late in the year and everyone was there. great…read morequality, all my friends love coming here. The fabric and designs are beautiful and unique and I am looking forward to going here again this year.

    I took my daughter here to shop for a dress for Formal. I really like the affordability of things…read morehere, but the service is terrible. The employees act as though you're in the way when they're working, instead of putting the customer first. While my daughter and I were looking for a dress, this one girl who was working kept getting in our way so she could put things away, and looking annoyed that we were there, instead of letting us shop. Like, get out of the way, we're trying to spend money in your store...you should be happy we are there!! She acted like we were inconveniencing her. Then when we asked about a different size, she again acted like we were rude for even asking her and snapped, "Whatever is out on the floor is what we have!!" and sort of shoved past us with an angry/annoyed look on her face. It was probably the rudest customer service I've seen in years. She should not be working in customer service. Talk to your employees about customer service or fire this girl. She's not right for this job. While my daughter and I like this store for the quality of product and affordability, we will not be physically shopping in this store anymore. If we want something from here, we will look online or just shop elsewhere.

    Photos
    Windsor
    Windsor
    Windsor

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    Macy's - deptstores - Updated May 2026

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