I stopped in to see what was new in fragrance and was greeted by the most friendly two ladies. They showed me everything that was new that came with gift with purchase or in gift sets and suggested some other favs. I was torn since I have an excess of fragrances already. They helped me narrow it down and were very patient while I did so. I ended up opting for the latest Jimmy Choo that came with a cosmetic bag and super cute keychain for just $150. I left feeling very good about stopping in. read more

Macy's - Department Stores Near Me - Miami, Florida

Visit another Macy's! Horrible experience. If I could rate it a 0, I would. Unfortunately, I've noticed that the customer service at this Macy's has become practically nonexistent. Many of the employees seem completely uninterested in helping customers, especially if it requires even the slightest extra effort. I've had disappointing experiences here before, but I continued giving this location another chance. After today, I honestly wish I had stopped going the first time it happened. Today, I was simply trying to pay for the items I wanted to purchase. I went to SIX different registers where employees were working, and instead of anyone assisting me, I was repeatedly sent from one register to another. By the time I reached the sixth register, I had had enough. I placed the items on the counter and said, "It's okay, I don't need to purchase them anymore." The employee simply responded, "Okay, have a great day." No concern, no attempt to help, and no interest whatsoever in why a customer was walking away without making a purchase. Not to mention, the selection at this location has become very scarce, and the overall value and shopping experience are simply not what they used to be. When you combine the limited selection with such poor customer service, there is very little reason to continue shopping at this location. What is especially telling is that this Macy's is almost always empty when I visit. After experiences like this, it's really not difficult to understand why. Customers should not have to walk around an entire department store going from register to register just to find someone willing to take their money. Buying from Macy's online or visiting the Macy's locations at Dadeland or Aventura Mall is a much better choice. In my experience, this particular location simply does not provide the level of customer service or shopping experience you would expect from Macy's. Today was the last straw for me. Good customer service doesn't require anything extraordinary--sometimes it simply requires an employee who cares enough to help. read more

We come here for our glasses but we wander around. My husband just got some new shoes at a great price. But it was kind of hard to find someone that worked in the shoe department. I had to hunt for help. And it was very disorganized. He found 1 half of the pair he wanted and we could not find the other. Finally we found help and they said that sometimes that happens. So you loose one shoe? Ok she suggested some other ones and my husband finally found ones he liked. Definitely my go to place to shop. But definitely worth a look especially for those clearance sales. You can get really good merchandise at cheap prices. But like I said you might have to hunt for it! read more

Since we were at The Falls Mall, we decided to stop in at Macy's and visit their shoe department. The salesperson was friendly and helpful. My daughter wound up buying 2 pairs of Michael Kors shoes on sale, but I didn't see anything that I needed at this time. I love going through their cosmetics department because it always smells so good over there. We didn't stay long because we were on a mission to get to Key Largo. Parking was close by, and there were wheelchair accessible spots. It was pouring rain so we hurried to our car. read more

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Junk store with rude staff- bought some items that did not fit and store associate did not let me return. Now I am stuck with junk that is not usable. Never again. read more

This location attached to The Falls shopping village is pretty big inside. Two floors and lots of clothes selection, they even a nice cafe with different food and drink items to choose from. It's located on the ground level and you can access it from inside or outside of the main store. Staff that we encountered were very friendly. read more

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WOW A SAUNA, poor employees! I came here 3 months ago and the ac was the same barely working, I spent 20 min in the store and was sweating!!! I came back today- 3 months after and the same thing. Absolutely unacceptable. read more

Been to one Macy's you've been to all. Has all the latest brand in clothing, perfumes and even household appliances and furniture. Good value, especially if you come on days they offer specials. read more

I ordered boots 4/29 which I never received and was informed due to their time limit on orders I would have to wait to see if I got the order and if not they would refund my money!! This totally unacceptable, plus nobody notified me on any delay so I would still be sitting waiting and not knowing if I didn't call!! I will never use their website to order anything again and if your smart you would wary yourself!! Order #: 2926429991 Ray read more

I had one of the most amazing experiences at Macy's. I went to buy a suit for my father to celebrate his 50 wedding anniversary with my mom to the Macy's in Southland mall and they not just mistreated us but made us feel horrible, therefore, we decided to go to the one in The falls because my dad really liked one from your collection so we went to an other location. When we got there we found the suit without help but when we tried to ask about other stuff that we needed we found Suzanne from Cosmetics that gave us an amazing treatment and customer service and showed us that not all employees are the same. I'm really impressed with the way you handled this situation. Good job Suzanne!!! read more

Too hot to shop. Ac doesn't work. The workers at the jewelry section are great. The girls in the cologne are for men only speak to each other and takes a while for them to notice you? I stood in front of two of them and they continued to gossip as I was face to face with them and a few minutes later they asked me if I needed help... read more

This Macy's is located in the Falls shopping mall in Pinecrest. The store is located at one end of it, so if you only want to shop at Macys you can park literally right outside for easier access. Macys always has good sales on when it is "that" time of the year. It is located over two floors. The shoe section is huge - I am a shoe - o - holic, so I know these things. read more

Macy's - Shoes galore - Department Stores Near Me - Miami, Florida

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I came by Macy's because I slacked off this year on Black Friday and I didn't buy all the clothes I guess I needed. Just was looking for some shirts to go out with.... found nothing. Felt like what was left in the store was mostly what they couldn't sell on Black Friday. You can not compare this Macy's to the one in Dadeland or heck even the one in Westland Mall in Hialeah. They do not have anywhere near the selection or the styles of clothing sold there. Perfect example of showing the store gives up is when their signage is missing letters.... Plus Sizes for instance was P US SZES.... look at the attached picture. I honestly felt I wasted my time coming here except in two respects... I found some nice ornaments from Lennox to add to my tree... I mean seriously on sale. The only other good part was seeing their Make A Wish station. If you wrote a letter to Santa, Macy's donates to the Charity. I haven't written one of those in a long time but if it's for a good cause and a good charity then I am all for it. Sure my letter was a bit unorthodox but hey I am different. Still I probably won't be returning to this Macy's store. read more

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I've been to this Macy's plenty of times. It's actually the one by my house now. I normally go to Dadeland to that Macy's just because I don't particularly me this one. Today though put the topping on the cake. So I went to the women's section. Got a few things I liked for a good price. You can't use any coupons here because it's a clearance. Got a jacket $20 off. It was a great price. Here is where things went sour. I was standing in line for a bit. They had one cashier and she was having an issue with the customer. There is no other cashier in site. We wait for like 15 minutes still nothing. I'm ok to wait but others began to get inpatient. Finally a guy walks up and takes us in another cashier. Mayday. The guy is drunk and high. I don't even know what to do. The guy takes forever and it takes him like 5 minutes to fold the shirt. It was actually pretty funny. But I couldn't believe that this guy was so intoxicated at work. I was embarrassed for him. I couldn't believe Macy's a nice company would hire someone like that. Needless to say he was out of it. Three other people were charged for their merchandise and left and I was still there with this guy. Mind you I had three things. I don't know how to change this Macy's. I just know this will never be my regular to go to Macy's. I'll always hit up Dadeland before this one. read more

Macy's is a great place to do some shopping for any occasion specially if you have a gift card like my daughter had. This is a two stories Macy's with nice background music and very clean. They have beautiful things for your house, gorgeous cloths for the ladies and cool stuff for the kids and men. My daughter tried different dresses for her upcoming party and they carry all sizes which makes it easy for everyone. The ladies working all over Macy's are so nice and the young guy that helped us in the shoe department was amazing. He was so helpful with all the customers, speaking in Spanish and English and with a smile on his face, trying to please everyone's with their needs. If you apply to the Macy's credit card you can get 20% off your first order plus information on promotions. Macy's es un gran lugar para hacer compras para cualquier ocasión especialmente si tienes una tarjeta de regalo como mi hija. Éste es un Macy de dos pisos con música de fondo agradable y muy limpio. Tienen cosas hermosas para tu casa, ropa magníficas para damas y cosas lindas para los niños y los hombres. Mi hija se probó diferentes vestidos para su próxima fiesta y aquí tienen de todos las tallas lo que hace que sea fácil para todos. Las mujeres que trabajan por todo Macy's son tan agradable y el muchacho que nos ayudó en el departamento de zapatos fue increíble. Él fue muy servicial con todos los clientes, hablando en español e inglés y con una sonrisa en su cara, tratando de complacer a todo el mundo con sus necesidades. Si aplicas a la tarjeta de crédito de Macy, puede obtener un 20% de descuento en tu primera compra más información sobre promociones. read more

Macy's - Department Stores Near Me - Miami, Florida

so they got in there and dolled the place up finally as it was faltering a lot after covid and beyond but now it is clean much on the racks plenty of good deals and good service so its a good thing when others in the Falls are boarded up and gone Macys comes through for sure read more

Last minute shopping seems to always leads me to Macy's!! The young lady helping was very nice and helpful. We tied on a couple of pairs of shoes which We ended up purchasing, today was pretty easy. There are days not much catches my eyes or nothing fits right!! Today was a good day ! read more

Me and my friends were quietly looking around and shopping on the third floor when someone came up to us and asked us what we were doing. We said that we were just looking around and he left. We later went down to the second floor and we noticed that people were following us. We finally get to the first floor and we talking about how we wanted to buy some hoodies and three security's came up to us and rudely told us that we needed to leave. AGAIN WE WERE NOT DOING ANYTHING WRONG! And we felt so disrespected after. read more

I'm a big fan of Macy's, but there's something about the layout of this location that kind of bugs me. They remodeled the entire store after the roof caved in during the 2005 hurricane season, and it just hasn't been the same since. They have an optical on the first floor and a decent shoe department, but it doesn't compare to the Dadeland location. They also don't have a MAC counter or designer handbags other than Coach and Dooney. read more

Dear Macy's, I have to say, my last couple of visits here have yielded the results of discovering some new improvements. You seem to be a tad more organized, although the woman's shoe department is still a big wreck (especially the sales racks). But I found the upstairs clothing department to be a bit better organized and carrying some nice selections of some of my favorite brands (like I.N.C.). Our most recent visit here was for my love to get some new shoes. He found this awesome pair of Polo sneakers for a great price. The man's shoe department seems much better organized than the woman's, which was nice to see because I wouldn't have been able to handle the mess. Overall, you still need some work Macy's, but for being 5 minutes from my house, you will do. Thanks, SabrinaAnna* read more

I have lived in Miami and so I am familiar with Macys at the falls. I went to college for 4 years and came back.... boy was it different!! The layout has chabged so everytime I shop, I am walking around in circles and circles. Not to mention I can never call anyone because there is no signal in the place. I find that the employees are never that friendly... they are always so bitter to help (I guess they are a bunch of teeny boppers on seasonal hire). The clothes just don't interest me either. They do have good deals sometimes, but it's rare that I find that one peice of clothing that completes my life at this Macys. I was really interested in the home department at Macys since I am interested in buying furniture. To be honest, I was disappointed. All of the mattresses were tough as rock (I might as well have taken my dorm furniture), and I honestly just thought there was nothing here. Macys is also really dirty. You always see gum on the displays or the fitting rooms here (ew, gross....) I remember one time they charged me the wrong price for celebrity jeans that were on sale. I had the same pair, different colors. They told me that the 2 were just different prices, yet when you scan the jeans in a different size it came up correctly. It was a whole ordeal and in the end I still never got sale price.... oh well. I still go here because it is close, but it really isn't that good a store. read more

Dadeland is better. It's really not fair to compare, given the amount of room that the Dadeland Macy's has. But if I'm going to Macy's, I'm going to Dadeland. However, I love the Falls Mall and sometimes, if my errand list dictates, I come here. But it just doesn't feel the same. read more

The Macy's of many years ago does not compare to the one in 2018. It is sad and a shame that this department store that maintained such high standards in the past has lowered them so much. I do not enjoy shopping at Macy's anymore. A bad experience over and over again.....and the Lancôme cosmetic department is quite a disappointment. They just want to sell the consumer any of their products with complete disregard to your personal cosmetic needs......!!!!!! Their inventory is also quite limited. read more

I love Macy's! They have just about everything you need as far as clothes, shoes, makeup, housewares, bedding and cookware. The shoe department at Dadeland is one of the best that I have seen. It's best to go very early or very late because sometimes it's difficult to get help when it's busy. I love the coupons too! I forgot to mention the designer handbags and watches. Great selection! I heard that their doorbusters are great for jewelry - huge discounts! I'm just nervous about buying jewelry from a department store. read more

How long does one usually take to purchase a perfume you already know you want? At this Macy's location it took over half an hour?!?! The store was deserted, almost no other patrons in site. Despite this fact we were shuffled around from person to person, register to register and were only able to make our purchase after getting on the phone with Macy's directly! To elaborate, Mom has been with Macy's for quite some time, for this reason she has a card that's older than the original Santa Claus on 34th Street. This must have put the lady on some sort of bad trip because she immediately looked at it strangely and couldn't make it work. I explained to her how other reps had handled this in the past, but alas she went her own route and it didn't work. Three people later, we walked out with our purchase. This sucked! read more

Martha and Sandy in women's are extremely rude and disrespectful. I wanted to pay for a blouse and went to Sandy's counter where she told me she was busy and find another associate. So I located Martha's counter, where she told me the same thing. I looked for another associate and after walking around for a while I decide to leave my item out of frustration and walkout. I obviously saw they were busy and was waiting in line. There was no reason to basically refuse me service and use the tone they did. You guys lost a sale that day due to associates not providing customer service. Just an update: the store manager reached out to me and was very apologetic and kind. I appreciated her efforts. read more

It was clean and organized. Love their cafeteria menu. Quiet and fast at the register. The have a new section called backstage that is very good for gifts read more

I have been a Macy's customer for years and used to love it. This store is very conveniently located and has a widee array of merchandise. However, it is alwaYs a mission to check out. I'm sad that they are closing tHis store and will miss it, but Macy's really has been slipping over the years. read more

You know, when you are doing anything wedding related, I expect a lot better than normal customer service. You guys are not the ones that have to deal with the bride. We have a registry already set up with Macys, and simply needed to add more stuff from the store. We were waiting for over 30 minutes for some guy named Luis because apparently no one in the entire store knows how to hand us over a scanning gun. The least you could've done is acknowledge our presence, which I made very clear I was waiting for you. You're better off dealing with the parking and heading to Dadeland Macys, where customer service is actually practiced. read more

I was shopping in Dadeland Macy's and a Screw fell out of my Raybans and I went to there Optical department & they wouldn't put one screw in my glasses ! So I give them 0 stars For bad customer service .. read more

I've never seen a Macy's this dirty and unorganized, they have 3 floors and in the fitting rooms of the 2nd floor was the most disgusting thing. The floor carpet was beyond dirty and with huge stains, the walls were dirty but with disgusting stains of apparently poop and hands? It was gross. When i went to the 3rd floor it was unorganized too but you could see the ladies working there talking on the phone so loud i heard them from the fitting room, they were too entertained. read more

This is the worst Macy's for men . The men's section is tiny and has terrible selection. Dadeland is better . Adventura Macy's is best!

Wish I could negative 5 stars. I have have several bad experiences at this Macy's.... it's depressing that this is the only one near Homestead. Apparently this Macy's closes at 8pm and had I had no idea. I literally walked in to let my daughter use the bathroom and while I was waiting for her to finish they announced that Macy's was closed. As soon as my daughter finished we tried to head out back into the mall however the garage door was already down... I'm talking 8:02pm. I politely asked if they would let us back in because we needed to get back to my husband and son. They refused And told me I had to walk around the outside to get back in the mall. Most stores have someone stand by the door for at least 5 minutes to let the customers back out... I asked again please since I had no idea thy closed and hour early and I needed to get back to my family. They refused again and I had to walk outside and all they way to the food court entrance to meet up with my husband who had been waiting right outside Macy's while I took my daughter to the bathroom. Horrible customer service ... I will drive to Dadeland or Mall of the America's from now on. read more

This Macy's is okay but nowhere nears a good as the one in Dadeland Mall. Just like all Macy's, though, you can really find some excellent deals! read more

Had to return some shirts my husband had received as a gift. I was informed that I was unable to return them as they were "Last Call" items and m it had been past the 29 day "policy". I asked to speak to a manager. As I have been shopping at Macy's for years and I have NEVER encountered such policy. The manager came and she was very confrontational for no reason. I had been very nice. I asked her if they informed customers about this policy and she got very upset at this question and rudely told me that "yes every person is informed of this policy at purchase and it's in bold lettering at the bottom of every receipt." She then proceeded to tell me she didn't "want to argue with me". I'm not sure who she was thinking she was arguing with considering I was just asking a simple question. Then she said she would return the items and proceeded to tell me that the shirt was "ONLY six dollars and the other one is ONLY thirteen dollars". Frankly I do not care how stupid she thinks it is but my grandmother bought these shirts for my husband and they simply do not fit him I do not need to be talked to in such a manner. I am very upset about this interaction and intent on contacting corporate about this. I feel as if I was dehumanized and treated as a lesser person. I do not need anyone belittling me for trying to return some men's shirts that I LATER SAW BACK ON THE RACK. It's a shame that my grandmother has a Macy's credit card. I have already told her about this interaction. I will not be returning to Macy's for any purchase and am upset that I already bought a bunch of MAC makeup there as I could have gone to Bloomingdale's and treated like a valued customer. Also, when I purchased new shirts from the "last call" section I WAS NOT INFORMED ABOUT THE 29 DAY POLICY. I will not be returning to this Macy's. I don't suggest anyone try to return something if you haven't read the ENTIRE receipt or if you simply don't have one like I did while trying to return a gift. read more

I like this Macy's. Why? Well, unlike the Aventura Macy's, which is divided into different sections, some of which are at the other end of the mall (I believe that would be the men's and home furnishings section versus the women's section), this Macy's houses all the various departments under one roof, which is convenient. It's also been remodeled, so it is nicer and newer than the Downtown or Aventura locations. The fact that it is in a small outdoor mall helps as well. The only con to this may be that it may not have as much merchandise as the Aventura location, but sometimes, that can be overwhelming anyway. The salespeople are quite pushy here too, they will follow you around and harass you, especially at the perfume counter or the cosmetics section. Trying to escape their grasp can be a difficult task. read more

I really don't like to go to this Macy's. I'm not crazy about the staff--don't get me wrong there are some good employees but there are more bad than good. This ruins the store. The last visit, I went was for a gift for my grandmother, the lady in the handbag section was rude and unhelpful. She kept on correcting us and wouldn't allow us to use a discount that applied on the merchandise and was just plain rude about it. I wouldn't recommend this store to any one. I would simple suggest them to go to the Macy's in Dadeland if they want something. read more

This Macy's doesn't have the best selection (certainly not as good as Dadeland's), but in my experience, the customer service here is great. This store is also MUCH less crowded than the store at Dadeland. read more

I like this store but it doesn't have much variety like other Macys do. But nonetheless, its a nice store and it has nice staff.

Just bought a purse here very beautiful coach bag and got the Macy's card and got a 20 percent discount nice store! Check them out