Please be careful and consider a different apartment complex. If you live there for any substantial…read moreamount of time, make sure to consider the forms that the company has you sign regarding the granite. They ask you to sign a form that essentially puts you on the hook for anywhere between 3000 to 8000 up to $10,000 for the granite that is within your apartment. They try to make you feel like it is easy to maintain but the thing is that they use cheap granite which very easily stains over the years from minor water alone. Basically, you end up paying for poor quality granite that is bought in cheaper bulk by the leasing company contractors but then you end up having the granite staining over many years from normal wear and tear and get charged for very expensive granite. There have been a few people that tried to take the apartment complex to claims court when they were sent exorbitant charges upon move out but unfortunately, these tenants lost these cases . Although it is somewhat helpful to have pictures of the granite prior to leaving the apartment and upon initial inspection, it is inevitable in many cases that be able to maintain the granite long enough for you to not have even minor damage to the granite. To make matters worse the company will tell you that the bathroom and the kitchen as a set so even though you might have minor damage in one area you'll be required to replace the whole thing in both rooms which can cost many thousands of dollars please be careful and please do not sign those forms regarding the granites or consider getting a different apartment. Please stay away from this predatory leasing company.

This is strictly for management: To be frank. When you want to rent, they are nice, when they come…read moredo random inspections with the management, constantly message you about what's been reported and how rudely they handle situations with you. Management should get a 0/5 stars. They talk down to you, make it a very hostile environment, i understand if there are matters to discuss but it can be done in a respectful way. Honestly i have read the reviews and seems like a lot of people of color are having issues with management... maybe something for them to look out for. Nice complex but you'll always feel like you're being watched or even get harassed at one point or another. Update: I received a notice to get rid of a service dog within 3 days or I'd be evicted out of the apartment. Since this review, the attitude of the front management changed drastically but just like everyone said, you see NONE of your deposit back plus I owe more after cleaning the house to the best of my ability. I moved to a different location and so much happier there overall.

The maintenance workers are very helpful and always go out their way to ensure all needs are met!…read moreThank you for always going above and beyond!

I moved in here 5yrs ago. Looked nice, clean. Brenda was really nice always helpful and listened to…read moreprobs with unit. I wanted to share my exp so far, I see Im not the only one with probs with managers. They dont respond to any of my emails. Its like I dont matter. Im a very clean tenant. In 2023 they replaced my frig, 1 guy pushed it upstairs. The frig box got stuck in corner, he shoved it, got it up. After removing the box, there was a mid size significant dent. You wud think maintenance wud report it, but nope. No manager ever came to inspect, report, like for insurance purposes?? No pics, nuthing done by mgrs. Im still asking for a letter to release me from damages, but nope. Also, in May of this yr, 2026, I discovered that my tile floors in kitchen are supposed to be off white. After seein my neighbors floor, that got cleaned. My grout is black. From past residents grime. I informed mgr. its deep embedded grime, gonna take a pro! Denise, management dont care about much of nuthin. I agree maintenance tries to do their best. I wud pick better apts with friendly staff that care, answer emails or care about Tenants security deposit lol. I told mgr, the point is to keep tenants, not lose them. Oh, they spent thousands of $$ on decor to impress future tenants. Plants die, old appliances, dirty grout, Rude mgrs.

I JUST MOVED INTO MY APARTMENT!! Connie was absolutely AMAZING! She took the time to explain…read moreeverything in detail, truly listened to my concerns, and made my entire move-in experience simple, smooth, and wonderful. Moving can definitely be stressful, but having someone like Connie there to help made such a huge difference. I'm so grateful for all of her help and support! I cannot wait to start this new chapter!

We lived in this apartment complex for roughly over 5 years. Management was great while Kasey was…read morethe manager after that customer service went down. I can deal with poor customers service, but I can't look past the fact that we would pay $2,100 in rent. These apartments describe themselves as luxury apartments but that is not the case. Our apartment was a three bedroom apartment with two bathrooms. The bathroom in the master bedroom had black mold growing. I let management know, they sent in a worker to look at it. He explained to me that they usually have it cleaned and then paint over it. I was in shock because black mold you can't just clean and paint over it. They proceeded to get professionally cleaned, changed the fixtures ( which a month later still rusted), and replaced the fan. The problem persisted no matter how much you cleaned it. The appliances are the original appliances from when they built the apartments. The fridge spoiled my food in less than a week. The manager said it was because it was packed, lol I had only a few things in the fridge. My fridge in my RV works better than the one at the apartment. Not to mention when we were moving out, my friend's SUV was towed as we were inside packing to move the things into her vehicle. When we approached Connie her response was "I didn't know you were going to be moving and it's not my responsibility to tell you to have your hazards light on so you don't get towed." Manco Abbott is a terrible management company. They truly don't care about their residents or they would have better property managers.

My mom and I were in a time crunch to get an apartment and Elizabeth at the Rousseau Apartments was…read moreso accommodating. She communicated with us in a timely and professional manner. She answered all of our questions with patience and kindness. Even those questions we asked more than once lol. Looking for an apartment under a time crunch like ours is never easy and can be really stressful but Elizabeth made the process feel like a walk in the park. I am so grateful we found the Rousseau apartments and that we have the opportunity to work with such a wonderful person like Elizabeth. We have a home now and we owe it all to her and the Rousseau.

These apartments are in a great location and are very nice. Shawn took us on a tour and answered…read moreall of our questions. Very professional staff, highly recommend if you are in the Fresno area and looking for a nice quiet place to live with updated amenities.

The complex is pretty, but there is a water bug issue on the grounds. When I first did my…read morewalkthrough there were bugs all throughout the apartment and they apologized for not cleaning it before but that should have been my sign to leave day 1. However the lease was already signed and they insisted this wasn't an issue but that the apartment had been sitting. They have pest control but I've lived here three months and have called pest control three times and the issue still exists. You even see the water bugs dead outside your front door often. Waking up to use the restroom in the middle of the night to see big bugs on your floor or in your cabinets is not comfortable. No matter what I do, these bugs are showing up everyday. You also have to pay for pest control now. If you don't care about bugs you'll be fine. The appliances in the kitchen are old for these being luxury apartments. The gym is old and lacks equipment. Maintenance is very fast and office always answers calls. For the people saying the office people are never here, it's because they are at the sister property across the street but you can always go there or call. The units are also spacious and garages are a good size.

If I could give no stars, I would. Do not rent from them, the apartments may be beautiful, but the…read morerental price is too high. Learn from my mistake. I only lived there for 13 months, and it wasn't long enough to do any considerable damage to the apartment. Be careful when you move in and nitpick at everything that could possibly be wrong. Because after you have signed your walk through statement, they will go back into the apartment and charge you for every little thing that they find fault with.... whether it was your doing or not. In other words, you will not get your deposit back and you will have to owe them money. You would be better off renting a home.

I have lived here for almost 2 &1/2 years. I decided to choose this place because it was close to…read moremy daughter's school (fyi... this is CLOVIS WEST district, not Clovis North) Upon moving in, I noticed there were TONS of roaches, which turned out to be a continuous problem inside and outside. If you live downstairs, be prepared for ZERO peace and quiet. You can hear everything from your upstairs neighbors. The backyard is mowed every Thursday, but it's not a place you want to hang out in... the grass is patchy, with dead spots & ugly. Management changes were consistent.... very annoying. The only positive about living here is the size of the rooms and bathrooms, closet space in the master bedroom, storage space, upgraded tile, and the gas stove. The quality of the grounds and buildings is not nice at all.... and the rent is as much or more as a mortgage. I paid $1185 for a 2br/2ba, with garage. It's now going for around $1300..... which to me, is NOT worth it. I will be sure to update my review once I find out my return on my deposit....I left my apartment spotless. The manager took OVER 1 HOUR going through every inch, pointing out a crumb left behind, a scuff mark, a normal nail hole, and anything else she could use. I am also aware, that the California State Law, states that normal wear and tear is the owners responsibility... and not the tenant. I am yet to receive any itemized statement for paint and carpet cleaning, which this complex is saying I'm responsible for......21 days is almost up.

Best apartment I've ever lived in. Gated, clean, quiet, safe, spacious and friendly/courteous…read moreneighbors. Awesome amenities/ especially the pool hall that can be reserved for events (free of charge) is very large, clean, and fancy. Felt like a real home. Covered, detached, automatic garage! Great location and great price given the area!! I still miss that place sometimes ; )

I contemplated on posting this because I had mixed emotions living here. I truly wish that I could…read morerate this place 5 stars but I just cannot. When we first toured this place I felt very discriminated by Gina.. but when I came back Marina was the one to help us & she was amazing to us! our apartment was beautiful & it truly felt like home. We were unfortunately robed 3 times living here even though it's gated & "secured". Homeless people find their way into the complex & steal what's on your balcony, break into your cars & break into the mailboxes which is what happened to us. When we went to Gina about this all she suggested was that we shouldn't leave anything valuable on our balcony, that we should get a PO box or that we should have our mail be sent somewhere else. When we got robbed the first time I had called to let the office know and Gina was the one to answer the call and the FIRST thing that she told me was that they don't allow any Ring cameras on our door. We only lived here for 6 months. We broke our lease & left.

Management is very unprofessional and Gina is rude. Would not recommend these apartments to future…read moreresidents

I lived here for two years and had the best experience. Maintenance always came out quickly, quiet…read moreuntil small kids moved in next door, and convenient location. Would definitely recommend. Their office staff were so easy to work with.

We needed a place to live while our home was being built. We signed a six month lease. The unit we…read morerented had been leased to a corporate account. We came to learn the complex rents out numerous apartments as 'corporate' leases. Think Airbnb for apartments. The apartment we leased was dirty when we arrived. We leased it sight unseen due to living out of town. We took it on faith the apartment would be clean. It wasn't. The kitchen sink had numerous deep chunks across the surface. We asked if they could repair it but was told the sink could not be used for 48 hours if we chose to have it fixed. How come they rented us a dirty apartment in disrepair? We documented the condition. The apartment upstairs was one of the Airbnb type rentals. Fresno police visited that apartment at least two times. Police visited two other apartments in our block of apartments over the six months we lived there. If you choose to live there on 4th of July get out of town for the night. The manager Kelly should have been on the premises that night to temper the fireworks chaos that lasted past 2:00 am. The complex claims to have a security service but we never saw it. The parking lot is gated but the gates are open all day. They are closed at night, thankfully. Maintenance when called was quick and Sam the maintenance supervisor is top notch. He is polite and very good at his job. One other good thing about the Shires 'Luxury' Apartments is the low deposit. You won't see it though. They charge $230 for carpet cleaning and another $200.+ for cleaning. Tenants cannot opt out of that. We left the place cleaner than we found it, by far, but were charged anyway. They also claimed it needed paint which it didn't. We received $140 back from our $700 deposit. The problem with the corporate Airbnb type setup is the noise by transient tenancy. Car doors slamming at 2 am, screaming couples at 4:00 am. It was horrible. Short term rental in an apartment environment is irresponsible corporate policy. Overnight and weekly guests have no investment in the complex so permanent residents can't evade the feeling they are living in a noisy resort. I gave The Shires two stars generously but the outstanding work by the Sammy the maintenance guy deserved some recognition. The 3 bedroom unit we were paying $2,300 per month for is listed for rent for rent up to $2,800. You should expect much more for that price.