These guys are the most helpful, dependable, honest fish keepers you will find in this area hands…read moredown. Highly recommend checking them out

Richmond has been needing a high quality saltwater store and they're finally here! They're very…read moreknowledgeable, helpful and have a large selection of coral.

There are times when you can tell that a person I'd a good person. There are also times that you…read morecan tell they they're not a good person, and all you see is fake. That's what the people that own animal house are like. When you first walk in, you're greeted by an overwhelming animal stench, and a friendly enough face. I will be honest. I groomed at animal house for about two months. The first day that I was there, the lady owner literally screamed at the dog. I've worked at other pet stores, and this one was one of the worst for knowledge about animals. Several times I found myself educating the owners of this establishment about the animals they "care for". The only reason I would personally purchase anything from animal house is for feeder mice and rats because of PetSmarts policy about not selling live feeders. I don't recommend this place.

Perhaps they are the friendliest people in Richmond. They are very knowledgeable. I don't know…read morewhat these other reviews are talking about. Yes, the place smell like a pet store with birds, cats and dogs. Who figures. If you own a bunch of pets your house smell like that too; you just don't know it. My son bought a snake their. And it is alive and well. No problems.

parakeet died one week after having it terrible customer service service birds are kept too close…read moreto each other

i Have never been treated so poorly by any store the employee began waiting on me then before she…read morecould finish ran off I waited 25 minutes to finish being waited on I ended up leaving when I called the manager soon after he berated me and hung up on me I have been a faithful customer I've bought all my tanks fish and supplies there I will not return

They sold me a bearded dragon that wasn't eating and said it would be fine. It was for my daughter…read morewhom I made wait to get one for 7 years until we researched and made sure it was a good fit. I bought all the habitat and necessary equipment needed. I called to ask why it wasn't eating and that I thought it was dying and Pet Paradise told me they don't guarantee pets and to "shove a cricket down its throat" and I asked what to do if it died and she said "I don't know, I guess bury it". Cold cruel and selling animals that are half dead already. I will never go here again and I would highly recommend no one else gets anything from this place. FYI it was the older lady who sold it to me and who answered the phone when I called. And it died on day 5

I have never seen a pet store with animals kept in such appalling condition. Upon entering you are…read moregreeted with the smell of rodent pee and blueberries (because they were burning scented candles), Bird cages overflowing with feces, starving reptiles (multiple animals were so starved you could see the bones) and absolutely filthy fish tanks. When i spoke to the manager on duty today about the conditions of the animals, his response was "call animal control and theyll just laugh". i can not understand how that place is still open.

This place is a mixed bag. The variety was unexpected for a small store in a small town. No puppies…read moreor kittens which is fine with me. They did have various birds, reptiles, rodents, freshwater fish and even a tarantula. They also had a good stock of supplies. What they didn't have is the energy or desire to clean their tanks. I went three times and ever time they were sitting in the back. Meanwhile the tanks are green with alga and full of dead plants that they still hope to sell. There was not too many dead fish, but there was not much variety either. My first trip to the store the person who came out to help me said something about needing to clean the tanks, but over the two week period that I visited the store she never got around to it. I pointed out a large dead fish and she said "I guess they picked on him until he died." She never bothered to remove the fish. If they cannot be bothered to clean their tanks, I cannot be bothered to spend my money there.

We take our dog Suzie there to get pretty. The staff go over and about to help you. And we like…read morehaving her groomed there. She comes home lookin like our little queen

Absolutely an embarrassment to have groomers this bad! She did just the opposite of what we wanted…read moreto our goldendoodle and then what she did was unfinished and uneven. She just missed entire places on his body. I went back the next day for it get fixed, only option was the same groomer, she got made, said "well this is what I do". What about what we want?

The blonde-haired lady who's in the Grooming department is super rude! She really needs to learn…read morehow to talk to people.

Me and my man took Solomon our little maltipoo to Petsmart to get groomed on a Wednesday. When I…read morecame back to pick him up I was super adored of how they groomed him. They took such good care of him and made him look like a little show dog lol. The groomers there were so nice, also they loved grooming Solomon. He looked so cute, one of the groomers posted him on her Facebook lol! I highly recommend Petsmart for anyone's dog.

One year ago in jan I adopted two wonderful dogs...I honestly don't know what I'd do without…read morethem...my husband passed away 2 months ago and my dogs keep me company...the people there take wonderful care of their dogs...they love them Ann and sre very protective

I came in on 8/23/25 to look for a cat. The workers were kind and helpful. One young man helped…read moreassemble the cat carriers I had bought. Only one cat met my criteria so he is now my cat and doing well. The young people working there deserve much praise and support. They are doing a very difficult job.