I had a few things recently that need attention and a quick response and I'm happy to say that…read moreCeleste was on top of it every time from the start to the follow up call to see if everything was taken care of correctly and the maintenance man Chris is also great,he's very professional and helpful and quick to respond to work orders.

I have never experienced such a horrible property management company. The maintenance crew does…read moretheir best but they're drowning in requests because property management doesn't manage the properties. The first week I moved in sewage backed up into my shower because of a clogged sump pump. The back of the toilet cracked in half for no apparent reason. The heater broke mid winter and it took a week to replace. The washing machine flooded because the drain pipe froze, that took a week to have addressed. Dishwasher flooded because I don't even know some connection problem that they still won't fix. Most recently an apartment showing was scheduled without my knowledge while I was away, came home to find I was locked out, cost $200 for a locksmith and they are fighting with me to reimburse. Every interaction has been met with condescension at best but more often than not complete dismissal.

Dropping by to say that Ting is absolutely phenomenal! As a licensed real estate broker who also…read moremanages properties, she goes above and beyond to ensure everything runs smoothly for tenants. From our very first viewing through the application process, her communication has been timely, clear, and incredibly helpful. She consistently provides answers and guidance for every question we've had. She makes sure our home is comfortable, safe, and fully functional--whether it's minor new-build items like an ice machine or a window adjustment, or keeping us updated on maintenance and mail matters. Her friendly, professional demeanor makes every interaction a pleasure, and she ensures our property feels cared for and works as it should, creating a seamless and worry-free living experience. She really has gone above and beyond for us and it's really appreciated. We've had several property managers in the past, but I can confidently say she is the best!!! We are so grateful for her support, dedication, and expertise, and anyone lucky enough to work with her will be in excellent hands. Thanks Ting!!!

Put in a maintenance request and no response after a dumb question and 4 days. They cannot get me…read moreanyone from the maintenance department nor their supervisor. They just promise an answer then ghost. Fuck these guys. Chicago property management SUCKS. Buy that stuff.

CL3 managed my rental property for years while I was away. They handled the move-in and move-out…read moreof tenants and also helped resolve any issues that came up with the unit. My tenants were very pleased with Brett and his team's promptness in addressing issues. I highly recommend CL3. They were also very helpful when I sold the unit as well. They managed all the offers and was very diligent in tracking down the required documents to close the deal. Thanks Brett and team!!

CL3 managed my condo for 3 years while I lived out of town. Unfortunately, my experience with them…read morewas disappointing and I have to give them 1 out of 5 stars. Their communication regarding issues with the property was inconsistent, depending on the person handling the matter. This was especially the case when tenants were changing over. They failed in the most basic and vital of tasks when new tenants move in, i.e., assessing any damage to the property or other issues caused by the prior tenants and reporting it to me, the owner. Instead, after both sets of my tenants moved out, I was left to figure out by myself how to handle issues caused by the outgoing tenants. On one occasion, there was a puzzling incident where one of the repair vendors they contracted with may have serviced my neighbor's unit instead of my own. Instead of confirming this with the vendor, CL3 asked me to contact my neighbor to see what occurred! I did so only to find out that the vendor had serviced the correct unit (mine) after all! In all, CL3 seemed more interested in collecting the monthly commissions by doing as little as possible than in helping manage the unit. For property management, I recommend looking elsewhere.

Nothing but great things to say about living at the Granada property. Maintenance is very…read moreresponsive and the leasing agent, Aaron, is very kind and looks out for the tenants. Location cannot be beat.

525 W Arlington Pl was an amazing 1st apartment in Chicago! The rooftop was cute with a lovely view…read moreof the city. Right off Clark within walking distance to restaurants, groceries, bars, coffee shops. Very quiet with a front garden that's home to serval black cats! The laundry room uses an app so you don't need change and you can watch the time remaining. Lots of positives! PS - the only negative would be having packages stolen. Please watch out if you order anything that won't fit in the small mailboxes. It will more than likely get stolen if left for more than a day. There's a an Amazon pick up down the street from the apartment - never used it but would probably use this if you get Amazon packages a lot!

Joe and Jeff? Gems in a sea of duds. I once texted Joe that someone was trying to get into my…read moreapartment, and he not only pulled all the security cameras and FOUND the tenant doing so, but he'd called her, figured out the issue (she thought I was laundry, I thought she was a murderer) and walked down from the office to my apartment to tell me in person. Every single maintenace issue I had he texted me within the hour to tell me the plan for how they were going to fix it. I once got locked out of the bathroom (old building problems) and he came with Pablo and Pablo CLIMBED IN MY SECOND STORY WINDOW to get it fixed for me. Start to finish from when the door locked it took 45 mins until I could get in. I adore Lakeview Associates because of Jeff and Joe. I am no longer in a building they manage but still with Lakeview Associates and it's still good, but not nearly as good as it was in their buildings. Joe and Jeff are bros who care.

Lakeview Associates seemed to be an apartment manager that genuinely wanted to help its tenants,…read moreversus just extracting a rent check and imposing rules and conditions. As the cosigner on a lease, they did a lot to help us with a sub-let situation when we needed to be out of the apartment earlier than planned, first by helping us evaluate a leasee we suggested, then finding us a new tenant in a week when that didn't work out. On top of that, 2256 N. Cleveland was well-maintained, the staff was helpful with questions, they were always responsive to communication.

ive been using this company for my tiny house rental company, I've got mulitple properties ran by…read moremultiple local management teams, Chicago central and Serena are the best in the game! I'm a 23 year veteran landlord developer and investor, I know good when I see it. I 100% give my stamp of approval! amazing responsiveness, market knowledge and overall friendly and to the point!

Serena is very professional and knowledgeable about my investment property, I highly recommend this…read morebusiness.

Reliable and genuinely good landlords can be hard to come by, so I'm glad my first renting…read moreexperience in Chicago happened to be from S & M Management. I rented from them for one year and the entire process - from applying for a lease to receiving back the security deposit -was easy and stress-free. Millie is very responsive to emails, so any issue/concern you may have will be addressed right away. I only had one maintenance request and had a very positive experience. Diego responded in minutes and fixed the problem within a couple of hours. Keep in mind the buildings are pretty old and not the nicest looking (you get what you pay for). But we had a lot of cabinet space in the kitchen, plenty of closet space, air conditioners supplied, and a dishwasher. We barely had maintenance issues despite the building being so old. S & M does a great job with making sure the buildings are safe and clean to live in. Would've loved to rent from them again but they didn't have the best options for me at the time. Overall, I had a worry-free and pleasant experience renting from them.

HIGHLY RECOMMEND THIS LANDLORD!!! S&M was fantastic as a landlord and management company. If you're…read morelooking to move to lakeview, their oakdale apartments are fantastic. This landlord/property manager will take care of your needs whenever they come up. Hugo, the maintenance man, was awesome and took care of everything I needed when it came to maintenance. Extremely kind and helpful people. I was extremely happy with my stay at their apartment building on Oakdale. Cynthia Cotto was my main point of contact and she was BEYOND helpful with everything I needed. Thank you S&M for the wonderful service and help throughout my two years at your property!

We had another flawless experience with Jim Flanders, this time while selling the same home he…read morehelped us buy 6 years ago. We have kept a great relationship with Jim through the years, and my husband has worked with him on buying and selling some of our investment property. So when it came time to sell our city home in Logan Square as we made the move to the suburbs, we knew Jim Flanders was the one to help us do this. We were building a new construction home in the burbs, so we had a lot of lead time in knowing that we needed to list the property. This was a tricky balance since we didn't want to list the home too quickly (and risk selling it and being homeless for many months until our new house was ready), but we didn't want to miss the peak market season during the summer months and wait until the fall or winter to list it. We also have 2 toddlers at home, so the idea of having to keep the house "showing ready" for an extended period of time was daunting. In a perfect world, we would be able to get under contract quickly with a buyer, but negotiate a later close date and get the best of both worlds. Jim helped us do a walkthrough of the house and pointed out the things he recommended we do to get the house in showing form (painting the walls, caulking some areas, clearing out toy congested areas) but only focused on what he felt would actually make a difference rather than asking us to invest a bunch of money in things that ultimately do not help sell quicker or at a higher price. Jim helped guide us in our timing, thanks to his knowledge and understanding of the market. We listed on a Wednesday in July, and decided to have an open house that very weekend. Jim came and managed the open house for us and the first couple to see the home made an offer that same day. They did not have a real estate agent, and Jim led all the conversations directly with the buyer and negotiated the terms and conditions for the contract. He was able to negotiate a 90 day closing, which gave us plenty of time to stay in our home and enjoy it before needing to vacate. The best quality about Jim Flanders is his easy going personality and honest approach. He always has your back and wants the best for you. But he is not pushy. He will not talk you into doing yourself a disservice just to get a quicker commission. He truly wants to advise you and guide you to get the best results possible and his patience is incredible. He will be there as many times as you need him for as long as you need him, to make sure everything goes smoothly. It was one thing for us to have the utmost trust in Jim, but the most impressive thing was how much the buyers also trusted Jim. They opted not to get their own real estate agent and were fine working directly through Jim (even though he was representing us, the sellers) because they also could feel that Jim had everybody's best interests at heart. This is where Jim Flanders really sets himself apart from other realtors I've worked with. He forms relationships, not just with his clients, but with the opposite clients as well. He took time to have many phone conversations with the buyers to put them at ease, talk through the inspection findings, and negotiate our terms. They trusted him so much that when it came time to close, they didn't even ask for a final walk through of the house before closing. We couldn't have asked for a smoother and less stressful process of selling our home. We got the price we wanted, the closing date we wanted, and all the negotiations and conversations were easy and friendly.

We cannot recommend Jim more highly. He is a consummate professional, honest, thoughtful and…read moreoutrageously knowledgeable about the Chicago property market. We took the plunge this year and started the search for our first home. Jim was incredibly generous with his time working with us, and helped us figure out what we actually wanted and where we would be happy. In May, Jim showed us a home we fell in love with and he guided us through every step of the process, from winning the bid, inspections, closing and held our hands every step of the way. Knowledge and professionalism aside, Jim is just a legend and we just enjoyed hanging out with him and having the chats at showings. The second we get a sniff that any of our friends or people we meet are looking to buy, we instantly stop the conversation to tell them 'YOU HAVE TO WORK WITH JIM FLANDERS'. Thank you Jim.

Adrian is one of the best property managers I've had the pleasure of working with. He is extremely…read moreresponsive and diligent, and on numerous occasions has gone out of his way to handle our requests. Dealing with property management companies is often times unpleasant, but thankfully that hasn't been the case with Adrian as our property manager.

Westward 360 is a comically bad company…read more Where to begin? 1. Our first rep would take weeks to respond to HOA queries, then went radio silent. We later learned she went on maternity leave with no notice and the office is so disorganized that no one was aware her inbox was going unresponded to. 2. Basic invoice reimbursement can take months. Not weeks, months. This is not an isolated incident and has happened multiple times in the last two years or so I've been part of our small building's HOA. 3. We were extended a property tax appeal via a law firm that partners with Westward. Perfect! ... 5 followups. 5 followups over five weeks later, the appeal was never done, and unit owners who had been counting on the appeal through Westward were left with hiked taxes. No offer of compensation. The best explanation they could offer was that emails following up (on THEIR OFFER) had gone to spam for one of two individuals managing our property, and an offer to send the appeal...a full week after the deadline had expired. My email asking how they planned to circumvent the state deadline, as well as an additional SEVENTH followup, have gone unanswered. For weeks. Again. This barely scratches the surface, but I truly have never had anything close to this experience with a supposedly professional agency in my life. The sense I get is that the company's reps are entirely based overseas and saddled with absolutely untenable account numbers. I have sympathy for them, but not for Westward's business practices. Stay as far away as you can - I truly would not even rent a unit in a building managed by this company. If you are saddled with them, god help you.

Best apartment I've ever lived in and best management team. I moved out ten years ago to NYC and…read morerecently sent a package to my old address at 525 Dearborn and management shipped it to me in Brooklyn. My studio that I had at 525 is still my favorite place I've ever lived and I wish I could bring it to every city with me.

i live at there 808 w junior terrace building. i am having a problem with mice repeatedly, they…read morekeep telling me they treated my apt and then a couple weeks later there's another