I had a few things recently that need attention and a quick response and I'm happy to say that Celeste was on top of it every time from the start to the follow up call to see if everything was taken care of correctly and the maintenance man Chris is also great,he's very professional and helpful and quick to respond to work orders. read more

I have never experienced such a horrible property management company. The maintenance crew does their best but they're drowning in requests because property management doesn't manage the properties. The first week I moved in sewage backed up into my shower because of a clogged sump pump. The back of the toilet cracked in half for no apparent reason. The heater broke mid winter and it took a week to replace. The washing machine flooded because the drain pipe froze, that took a week to have addressed. Dishwasher flooded because I don't even know some connection problem that they still won't fix. Most recently an apartment showing was scheduled without my knowledge while I was away, came home to find I was locked out, cost $200 for a locksmith and they are fighting with me to reimburse. Every interaction has been met with condescension at best but more often than not complete dismissal. read more

High Fidelity Property Management - Sewage - Property Management Near Me - Chicago, Illinois

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This is the worst company to deal with. Residing in their buildings the garbage can is overflowing, the building is never cleaned, and there is dog hair everywhere. They do not reply to maintenance requests. The front door was left open and someone opened packages and when I emailed to inform them of this issue I got no reply. DO NOT RENT WITH THIS COMPANY! THE BUILDING IS FILTY! read more

Front door constantly broken. Back door made out of matchsticks, also broken into twice in one year. Packages stolen. Screens that don't move up or down. No storms. Rent increased by $50 in one year without any repairs. Realtor claims it's an upgraded unit! read more

High Fidelity Property Management - Back stairs and wall that abuts kitchen - Property Management Near Me - Chicago, Illinois

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I am horrified by the state of the apartment I got the keys to yesterday. I have called 4 times to get ahold of this group and each time I call I'm told verbatim "I wrote a message down but a call back really just depends back when the building manager feels like answering the phone" Our dishwasher was broken and moldy. There are LAYERS of grease and film on every crevice of the kitchen. I spent 7 hour cleaning with three of my friends and it still isn't to the point of clean that I'd feel comfortable eating out of the kitchen. The move in fees were OUTRAGEOUS with $300 per person for me and my fiancé and $300 for our cat and $140 for us each to apply it was over $1000 in move-in fees for absolutely nothing. read more

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This is one of the worst property management teams I've ever dealt with. Communication is terrible -- emails and calls go unanswered for days or even weeks. When they do respond, it's unhelpful or dismissive. They're disorganized and clearly don't care about the people living in their buildings. Maintenance requests are ignored or delayed, and nothing ever feels urgent to them, even when it should be. Just really poor management all around. read more

I typically don't leave reviews, but I feel a responsibility to share my experience so others can make an informed decision -- and so the company is hopefully motivated to make real changes. Before I moved in, I was told the unit would be cleaned and patched up. Instead, I walked into an apartment that was visibly neglected: spider webs in every corner, filth behind appliances, a moldy fridge and washing machine, and a non-functioning dishwasher that went unresolved for over three weeks. The cleaning crew they sent told me they were hired for a basic 3-hour job, which is nowhere near what's required for move-in readiness. I had to hire professional cleaners myself -- at my own expense -- who spent six hours making the unit livable. There were additional serious concerns: A wasp infestation from a nest on the building led to wasps entering my apartment multiple times. Their "solution" was to seal the nest -- a method that can backfire, especially if wasps chew through framing. The dishwasher interior was rust-stained and unsanitary (see photos). The bathroom and window sills show signs of neglect, mold, and grime. The building's front entrance remains dirty and web-covered, creating an unwelcoming and potentially unsafe environment. When I asked about mold remediation, I was told, "That's your responsibility to clean." This raises serious questions about code compliance and habitability standards. From what I've experienced, basic landlord responsibilities are being ignored, and maintenance only happens after persistent follow-up -- if at all. Worse, communication from staff is often rude, dismissive, or completely absent until I escalate. This kind of neglect doesn't just affect tenant well-being -- it reflects poorly on the management company's reputation and may expose them to legal consequences if issues go unaddressed. Renters deserve clean, functional, and safe homes. At this price point, that's a reasonable expectation. I hope the company takes this seriously and begins prioritizing tenant health, safety, and satisfaction. Until then, I strongly encourage potential renters to inspect carefully, ask hard questions, and get everything in writing. read more

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Avoid this rental company at all costs; do not ignore the red flag reviews like I did. I signed a lease with this company two months ago and could not even move into my apartment it was so filthy. Filthy is actually an understatement -- it was a biohazard zone and a health risk to live there. There was cat food and soiled cat litter all over the apartment. The bedroom carpet was covered with stains from animal urine / vomit. The carpet was also frayed and peeling off of the floor at all the edges, allowing all of the filth to get into the cracks and under the rug. One corner of the room had rotted wood with some sort of bug eggs buried into the hole and carpet in that area. There were ants all over the apartment -- in the bedroom, living room, kitchen, and bathroom. The shower was actually littered with dead ants. There were broken tiles in the shower leading to water damage making the whole tiled wall soft and flexible. There was water damage and mold under the kitchen sink. There was moldy food under the cabinets and appliances. They did attempt to have the carpet cleaned... twice... but it was beyond cleaning and remained filthy. The only communication I received was to specifically tell me that it would not be replaced (supposedly this was denied specifically by the company owner). This is despite the carpet clearly contributing to a larger bug problem in the apartment. They had someone nail a random piece of metal over one edge of the carpet, solving absolutely nothing. Can you guess what management's response to all of this was? Nothing. I left countless messages with their answering service and emailed both management@hifipm and john@hifipm multiple times without receiving a single response. The manager for my property actually had the audacity to passive-aggressively email me to "Have a wonderful weekend!" as she refused to return any phone calls. The only additional communication I received was that -- despite not being able to even move into the apartment -- I would continue to be responsible for the rent unless I could find someone to sublet the apartment. They graciously offered to market the apartment for me for another month's rent. Truly the worst experience I have ever had with a rental company in 15 years and it's not even close. For context, I am what most people would consider an ideal tenant -- a healthcare worker with excellent credit and zero previous issues with landlords. These people basically stole over $2000 from me (not to mention numerous other expenses related to preparing to move-in and the fall out from being unable to do so). John, if you are reading this: you should be ashamed. I don't need you to comment your email address to discuss further; the only additional communication that is warranted here is an apology from you to me. And -- if you had even an ounce of integrity -- a check returning my money. read more

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I am really disappointed with the management of my building. They have taken over two months to remedy an insulation issue, which has caused pipes to freeze and the dishwasher to break. They left a hole in my wall for over a month. When it finally was closed, I had to follow up to get someone to come paint over the dry wall and the apartment was left messy from paint and snow. They respond slowly to emails. Avoid! read more

Where do we being with this company first off, I had a showing scheduled the man was not only late but did not show me the unit I was interested in but another unit, and remind you this is right around Thanksgiving and I am well aware of vacation time but brother please I literally had to wait a week because he took and earlier vacation then goes to ignore my calls and emails not I have paid the app fee but of course no response to an approval or denial and after seeing this it may be denied. these properties owners on the south side really need to be look into they are not just right. almost comes off as a scam pay the application fee then you automatically get denial. ABC7 where is Samatha Chatman. read more

My building went three days without water. Claudia Tanus let us know that they are "handling the repair as carefully as possible", which apparently means stringing an electrical cord through standing water/muck and sewage to give power to an unsupervised space heater (video below), to heat the pipe and unfreeze it over night? 21 days without laundry. I was told on December 18 that a vendor will follow-up, though no one has reached out until January 9. Laundry is part of the amenities everyone in four separate units and part of why we pay over-market rent in this area. The third party answering service that takes messages for High Fidelity is kind, but John McGeown no longer seems interested in maintaining the properties his company manages. Day 32 waiting to hear back about a leak in the basement. I was told someone would come take a look, but no one has. I had someone take a consultatory look, and was informed it's a sewage leak. If it didn't feel so unsafe, I would have more time to be angry at how many times safety issues have been ignored. Every inspection on 6 of the buildings I've looked into have failed. I do not know how they are legally able to exist. https://webapps1.chicago.gov/buildingrecords/ The updated response to this review requests tickets be submitted through their portal, which I do for documentation and have 21 tickets at this point, averaging three issues a month since move in. These are things like leaks from the ceiling, broken appliances, unsafe conditions with porch wooden boards sticking up with exposed nails, a fly infestation from day one, broken ac, mold smells coming from the basement through heating vents, and a window with street access being without a lock for eleven days. I do reach out privately but also think it's important for tenants to understand that they are signing up for a second job when renting from HF. Additionally, from the way one of their property managers responds to tickets, I thought he was a bot. Any time an appliance is down, he stalls the fix by a day by requesting a picture of model number. He must've taken classes in passive response from the owner for his other stock responses (as can be numerously seen below). As my centrally air conditioned apartment crept to 80 degrees in July, high fidelity property management sent two different sets of technicians to gaslight me that it was just too hot outside and that was as good as it would get. There is a bathroom leak in the ceiling, that was previously patched, and the source is undetected though now two technicians have been sent out and insist that it is fixed. All of the closets are outfitted with bars to hang your clothes, and traditional hangers do not fit or allow the closet doors to close. My kitchen has a number of things that weren't cleaned or are improperly installed. Though an amenity of the apartment is the dishwasher, it does not properly work. The kitchen has no AC vents and remains very hot. I pay $145 a month flat rate for utilities; everything is constructed so that the upstairs tenants and I share some of the same systems. When they run their heat, the heat comes into my apartment and I have to turn on the AC to counteract. I cannot open the windows because of the flies and noise. HF has failed all inspections on this property since 2013. In the rental portal, you will be charged a $2 fee when paying rent, even when withdrawing funds directly from your bank. It's a 5% fee for credit cards. read more

John (the manager) said as a response to my review that they had painted to help solve the problem of the odor. But, this is a lie. Not only did they not paint the place before I moved in, they also did not paint when they said they were going to. This place has NEVER been painted. Please see the photos. They are trying to absolve themselves of this problem and although they said for me to "reach out" I have reached out extensively and only been gaslit and lied to. My second bedroom still has the terrible odor and I'm paying for a two bedroom but cannot use the bedroom or rent it out. The subordinate manager came to the apartment IN PERSON, and agreed that there was a mysterious odor, agreed that the place had never been painted, and agreed to have the room painted as a first step to mitigate the problem. I was also promised a credit for the out of pocket expenses that I have occurred trying to rectify the smell myself. None of this has happened. Thanks, John for all your "efforts". I like this apartment. I feel safe in this neighborhood. I like my neighbors. High Fidelity has been good about all the other repairs. I don't understand their lack of follow through on this issue and the inept handling of something that I shouldn't have to deal with. I pay for a two bedroom. I should be able to use the 2nd bedroom as I see fit. It will be winter soon and that smell, even with the door closed, stinks up the living room. I'm worried about the winter. Aviva Bender read more

Hmm ..this review could probably write itself. After living in one of their managed buildings more than a year. I can honestly say, if I had a time machine I would go back and rent somewhere else. A place that actually answers service requests and calls. If you're looking for a rental apartment that is maintained properly and is a great value with quality management. Don't live in any of their rental properties.. Just a mess, they only care about collecting your money!! read more

I had a terrific experience with one of their leasing agents, but after moving in on July 1, 2024, I quickly realized that the "property management" side of High Fidelity is abysmal. Thankfully, the building was sold in late July and is now professionally managed. Reader of this review: be sure to ask a lot of questions and carefully consider all aspects of your potential new home. When dealing with this company, it's essential. read more

Tldr; horrific experience, terminating lease early due to uninhabitable conditions, completely ghosted by property management company for several days. - Well, I didn't want to do this, but here we are. I signed my lease back in May of 2022 and things were great until they weren't. This will be lengthy, but definitely worth the read if you're thinking of going through them. Dec 23rd, 2022 - I put in a maintenance request via the resident portal app that my water had stopped working. I got a response back fairly quickly to my initial request, but after that first initial contact, I was ghosted. It was the holidays so I wanted to give them the benefit of the doubt and waited. Dec 27th, 2022 10 AM - I wake up and my heat is out. I put in a maintenance request and they immediately call me. I tell them both heat and water are out. They send someone out to fix heat, but no pipes. Dec 27th, 2022 9 PM - Pipes burst and flooded my entire apartment. I call the emergency line & they send someone out. He started, and then I was told he would return the following morning to finish. Dec 28th, 2022 (morning) - I wake up to the property manager closing out my maintenance request in the app with the comments "this has been finished". There's still a giant hole cut into the wall under my sink and is still not usable. I reopen the request saying I was told someone else would come out to finish, and instead of them answering me, I see 4 hours later the same person closes out the maintenance request AGAIN, saying "this is complete". I respond with the picture of the hole under my sink saying NO, this is NOT complete! Dec 28th, 2022 (evening) - My fiancé and I are livid at the lack of response from anybody. My fiancé opens a new maintenance request letting them know we have standing water under our floorboards that is going to mold if not taken care of. The floorboards are actually popping off the floor from water damage. We tell them per Chicago tenants rights we are giving them 14 days to get the floors taken care of or we get to terminate our lease immediately. THIS gets them to call us within 10 minutes of submitting the message. They tell us they're going to send a contractor out the next day. Dec 29th, 2022 - We received a message in the morning saying a contractor would be coming out to look at the floors. We did not hear anything again. Dec 30th, 2022 - My fiancé asks for an update. We do not get a response. I wait 5 hours and also ask for an update, telling them how the water has spread throughout the entire house now. Still no response. At this point, we decide we're withholding our other half of rent. I had sent in my portion around the 20th of December but my fiancé had yet to send in his half. Jan 5th - They email us and tell us they have assessed a $55 rent late fee. My fiancé calls and tells them we refuse to pay when we have been staying at his parents for well over a week now because NO ONE WILL ANSWER US about when or even IF they're fixing our floors. Our apartment is now uninhabitable and smells like mold. They apologize and say they will look into it. We also receive an email asking if we can give permission to let the contractors come in to look at the floors, which my fiancé does. (Surprise, no one comes in). Jan 9th - Office calls to tell us they're sending in contractors tomorrow (Jan 10th). We also ask them if that contractor is going to fix the walls which now have extreme water damage to them from sitting in water, absorbing everything from under the floorboards. The lady just falls silent and doesn't say anything. It's clear they know they screwed up. Today is Jan 10th, 2023 at noon and we have not been told that the contractors are on their way. I highly doubt they even come in today. They have until tomorrow to fix everything. We have spent so much of our time, sanity, and money being in limbo between houses. I've never experienced anything so awful in all of my years as a renter. RUN FAR, FAR AWAY FROM THIS COMPANY. read more

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While the properties may look nice initially, their service and maintenance seems to be lacking immensely. If something on the property breaks or gets damaged, you'll be lucky to get a response at all! Let alone they actually take any action to fix/repair/replace whatever the issue is! They don't care if there's mold or mildew in their properties, therefore they clearly don't care about their tenants health and well-being. Look at more of the worst reviews on here,if you need any more deterrent, seems like most folks have comparable testimonials. Being a landlord isn't even that hard, you literally profit off other people's livelihood and have to repair the properties and upkeep them.... and these guys figured out how to screw that up somehow! Laughable. read more

Horrible property management. Aside from several other issues we've had throughout the year, there have been multiple ceiling leaks. This past week, we called about a leak in our kitchen that resulted in a large puddle, warping the floor. They came to check it out (did nothing to fix it) and my roommate overhead their maintenance staff saying "let's just wait until the next time they complain." It is the following day, and the ceiling in our living room is completely dipping down, along with a few water pockets, directly over our TV. The three of us all called this morning in hopes that they would come promptly to avoid damage to our TV. During my call I expressed my concerns, in a frustrated manner of course, was refused the opportunity to contact the property manager myself, and was hung up on. I received a call shortly after from a man who opened the call with "I don't think you and your roommates are communicating, this is the third emergency call we've received this morning." He then proceeded to ask why I was getting defensive and suggested that I simply "move the TV." I not so kindly took his suggestion and left work for the day to come rearrange my apartment to assure that the water leaks into an appropriate spot. Stay away from High Fidelity PPM! read more

*Updated 3/6/2020* Do yourself a favor and sort the reviews by "Most Recent"--it makes it pretty easy to see which way the wind is blowing with this company. -- You can see most of my reviews are positive as I generally am pretty pleased with most people I deal with on Earth. However: We live in an apartment in Uptown, and sadly these people bought the building we rent in from the condo association last year. This May, our lease is up. They want to raise the rent for a one bedroom garden unit in Uptown from $1185 to $1469.40. I called to ask why and Cynthia Licea who works in the office told me it is customary for them to raise rents by at least 25% a year. But hey, we're welcome to move into an upstairs unit as long as we pay all the fees associated with a new renter. Neat! If you're thinking of signing a lease with them, I'd strongly encourage you to think about the fact that if you stay more than 12 months, you'll be paying at least 1.25x what you're signing up for now. Imagine staying more than two years! Oof. If you're a transient or don't have long to live, this place may be a good fit for you. If you're looking to make a home somewhere, I'd steer clear. I get packages sent to my work but I often see my neighbors' packages ripped open and the contents taken. This is due to a shoddy gate that only sporadically shuts on its own. Not a huge deal in the grand scheme of things, but also, come on. At the end of the day, it's housing. Landlords have it, and we need it. We're certainly willing to pay for it, but this place is insufferable. I'm nearly 40 and I've had plenty of landlords. This one is without a doubt the worst. Thanks for reading. read more

They are prejudice and discriminate against low income and Seniors. They take your money and don't inform you of their guidelines or specific requirements. They waste your time and take people's money. Knowing they give them no choice in making an informed decision read more

This is the worst property management to have ever "managed" a building. Wonder why the available units haven't been rented yet?? Probably because there's no AC, there's no parking, there's VERY limited space with plenty of restrictions to live by in the actual unit, and the front door to the entire building doesn't lock (I've also seen this problem reported with other buildings they own). They also never have the right key and always ask you to open the door for them because they "can't get in"--which is terrible if you don't work from home, especially since they never announce a time frame for when they're coming. Got an issue with your light, gas, or water?? TOO BAD! They will "get back to you". There's no direct number to call for a property concern or to complain about any of the other units in your building. So if you like being neglected AND overpaying for your awful living conditions, go right ahead! THANKS for NOTHING. read more

Another one star review that I wish could be 0. This management company does not respond to maintenance requests in a timely manner, leaving you with major issues to deal with for days or weeks before responding (if they do at all). A list of issues we've been trying to get addressed for MONTHS: -None of the doors latch (including the front door, you have to lock it to get it to stay closed) -The air conditioner went out and they didn't send anyone to fix it for a week (this was the one time that responded "quickly" at all) -The sink in the bathroom started leaking, the man came to fix it and made it WORSE, ruining our towels to clean up his mess, and then had to come back again (which he didn't do for two weeks) -All of the electrical wiring in the lighting is loose, lights are constantly flickering or not working at all despite the bulbs being replaced -The breaker trips EVERY time you run the microwave for more than 40 seconds, causing all power to the kitchen and living room to shut off After all of that they had the gall to try to raise the rent by 125$ a month and patently refused to discuss it and STILL wouldn't address any of the problems in the apartment. There are more, but I'm too tired to think of them. DO NOT RENT THROUGH THESE PEOPLE. read more

Nightmare property management company... RUN! The property I lived at with my time with them was neglected, everything was cheaply installed or patched up, and if you asked for repairs... it's typically not done by a professional & they will have to return several times to do the same half ass job. Sometimes they don't respond to maintenance request at all. I wouldn't recommend this slumlord company to anyone. read more

I scheduled a showing with Bryan and he was very unprofessional. We made the appointment to see an apartment then he sent me a message to reschedule and he mixed me up with a different customer. Then the day before the showing i sent him a text to confirm for the next day and he confirmed. The next day i showed up and texted him i was outside and he just told me he already leased the apartment. I texted him back and he blocked my number. Would not recommend using their services read more

High Fidelity Property Management - Property Management Near Me - Chicago, Illinois

There isn't much I can say that hasn't already been mentioned in the reviews. Terrible response time, whether it's through email or phone. I've only talked to one person who actually seemed to try to do their job. Everyone else should work doing something else, specifically Caitlin M, who was supposed to do her job on July as she promised and never even got back to me. A lot of them are unprofessional and unresponsive. What's the point of giving out the contact information and saying you're going to do something and take two months to actually do it? I was supposed to get legal documents remade two months ago and I had a scary incident to which no one bothered replying to. I hope someone treats these people with the same neglect, it's honestly very out of touch. Now finally, September 9, finally hear back from the original agent helping me to remind me of the late lease document that looks poorly made and formatted. A teenager could do a better job. read more

SCAMSSSSS bad communication, not willing to work with tenants and don't answer the phone.

Seth! You did just an amazing job landing me my new place during a particularly challenging time (Covid-19). I can't express how I grateful I was that I landed on your desk! To anyone that needs help leveling up or just making a lateral move with a new home please connect with Seth. He was too the point, cut out any unknown-unknowns and was able to find a scalable solution to my needs. I love my new place! :) read more

They will charge you a non-refundable fee, but they will not mention it until they send you the lease for you to sign it. The lease is a very long doc that will take you a lot of time for you to read thoruoghly. I had to pay 901 dollars, non-refundable. Also, they will write a lease that will start 10-15 before your move-in date, so they can charge you a prorated rent. make sure that you tell them to write the lease for the exact date you want to move in. I had to pay 500 dollars, even when I had not moved in yet or set foot in that apartment again until the very end of the month after the first showing.These are things that they won't tell you when you are trying to rent a place. Summarizing, they kept 1,400 of my money as if I was rich. They simply don't care about the clients. They only want your money. Hopefully, they will respond in time when there is a need for any type of maintenance/repairs. I left 2 stars because they respond quickly to your emails and text messages, but I really wanted to leave 1 star. read more

Over the past 2 years I've had a great experience working with High Fidelity on my rental and - just recently - my new construction condo. Their team is extremely responsive and will have an answer to your question or a maintenance mechanic over to your unit within 24 hours. I always felt heard which is not always the case when you have been renting in Chicago for over 10 years. Thank you Caitlin and team for everything! read more

I had the pleasure of working with Kristin, who was both welcoming and encouraging, while making an otherwise stressful process feel relaxing. I would recommend high fidelity to anyone in the market looking for their dream apartment! read more

High Fidelity Property Management - Property Management Near Me - Chicago, Illinois

At least three times their agents (Mike Maluta, specifically) cancelled or rescheduled showings . The final time, he rescheduled a tour for a WEEK later. Obviously, given the competitive rental market, someone else applied before I was able to see the property. If he knew he was unable to show me because he "was out of town", a different agent should have given the tour on my scheduled time or rescheduled a showing for the next day with someone else. read more

The beginning of my experience with HFPM was absolutely plagued with problems, and I experienced poor and rude communication for two straight months. Since that time they have been making efforts to improve and the communication has improved. So far my impression is a company that has several issues with staff but is taking steps in the right direction to improve. I will update my review later if this trend continues. read more

The management is absolutely deplorable and out of touch constantly. Any effort to have your property maintained/renovated will be proceeded with dilatoriness and cut corners. The management is passive aggressive and indirect a, there's an evident lack of respect for tenets and prejudice being displayed from their team. If you lease with this company you'll likely find yourself perpetually frustrated, if 0 stars was an option I'd have selected it. read more

The problems with this company were endless. 1. We just moved out, and the security deposit check they sent us BOUNCED. 2. They told us everyone else in the building was moving out to get us to vacate so they could renovate. After talking with other tenants, this was a blatant lie. 3. Another lie to get us to vacate: they claimed there would be loud construction after April, so we wouldn't want to live there anyway. As of November - no construction. 4. In resigning the lease, they tried to sneak a clause for it to be month-to-month. We've done 12 month leases for 8 years. They are shady and unprofessional. read more

I would STRONGLY recommend avoiding this company for any potential tenants. This company is HIGHLY QUESTIONABLE in both the way they manage their properties and in the way they treat their tenants. Within our first 3 months we had multiple issues around uninhabitability. Our hot water went out, we had severe mold issues and the whole building had main drain issue. All of these issues would have been fine had they been resolve in a timely and respectful manner. But they were not. When the entier building had a main drain clog, the company completely neglected our attempts to contact them for an entire weekend while we lived without water, kitchen sink, dishwasher, etc. for over 3 days!!! Then refused to compensate us for that time. Do NOT rent from this company! read more

Kristin was the best agent! She was so extremely friendly, easy to work with, and very professional. I was very stressed about finding an apartment quickly when I was in a bind and I could have not have done it without Kristin and High Fidelity Realty! read more

I had such a great experience with High Fidelity! I worked with Kristin throughout the process and she made it so easy. She was professional and knowledgable. She turned my stressful situation into a fun and rewarding experience!! Thank you so much!! read more

I understand, we are living in a weird world with staffing shortages but I have never dealt with such poor communication from a property management team. All the previous tents in my building have moved out because of how poor this property team managed their lease and I didn't want to believe them. I'll update my review if anything improves. I moved into my unit in March 2022. The weekend I move in, the building has a gas leak (totally get out of anyones control). This should of been my first red Flag: all 3 units tried to get in connect with the property management team even the emergency Line- no responses by phone or emails. Which is odd because when picking up my keys the previous day- they told me to reach out if I had any issues while moving in. The following week our "property manger" slides eviction notice under our doors of two units- to only find out the manager dropped them off at the wrong building on our street. Talk about a heart attack when you haven't even been at your new apartment two weeks. The reviews about maintenance just showing up and letting them self in is absolutely true- they provide no notice. Currently, I have a maintenance issue that has not been addressed in 6+ weeks regarding a broken/insufficient AC issues in the middle of summer (hot June/July temps). The property team lacks communication in addressing or getting back to its tenants in a timely fashion. It takes 7+ days for them to respond to an email and don't even try to call them- they just have you leave a message for no one to call you back. read more

This company bought the property next to our single family home, where we have lived for over 14 years. As I was working from home one day, I came upstairs and notice some commotion out at my fence as it was swaying back and forth. Only to see the ripping my ivy off of MY FENCE b/c they didn't want to look at it from their parking lot! Last I checked, we built the fence 14 years ago, I have paid for the maintenance of said fence and you're not at liberty to just rip it off. Furthermore, upon them removing heaps of construction material from the building, it was all put to lean on our fence, along with the garbage, and the fence is no longer stable. I have placed 5 calls to their office and NO ONE HAS BOTHERED TO CALLED ME BACK. In the entire time we have lived here, we have never had one issue with the owners or renters at the property next door...until now. read more

Hate even giving one star. Mold covered, water leaking , expensive dump. Apparently Annoyed that we complained we had black mold everywhere, a gaping hole in ceiling with water dripping from it ,,, their "fix" was to slap on new vent cover and paint mold walls. Neighbors..all older.. stink up building with pot 24/7 and leave dog poop everywhere. That's acceptable though. Says volumes about this "professional " business. Stay away read more

I have enjoyed my relationship with High Fidelity Property Management. I have worked with Greg Bloomer and attest that he is responsive and knows the market. Greg was ready with answers to my questions and successfully listened to my needs and came up with some great choices for me. read more