Our 8 year old Basset has been a part of this practice since he was a puppy. I can't say enough…read morepositive things about the staff, the care they provide, and their dedication to making both the owners and animals feel at ease. They have recently moved locations and the new location is very convenient. The hours could be better, but the quality of care can't be beat. We especially appreciate vet tech Taylor who is always helpful, cheerful, and kind. I highly recommend this practice and both vets at this location.

They refused to call in a prescription for my dog that has an infection.They expected me to pay $85…read morefor an injection when I can get the pills at a pharmacy for $10 This in unacceptable

I came to this vet since I had my cat about 9 years ago. When my cat fell ill, Dr. Crocker and…read moreLegend took good care of him and gave me the bad news in a caring way. You can tell that they care about the well being of their patients (which are the pets). They provide all the options without pushing you into one or the other. I knew my pet was in good hands. When my cat passed they provide a piece of his fur and paw prints. It was much appreciated.

DO NOT BRING YOUR PET HERE! Especially if you care about them and not having your time wasted! We…read morebrought our cat here out of convenience because it was close to work if we needed to drop her off for the day. Big mistake. In the beginning, everything was fine. Then the miscommunications and misinformation began. We wanted to get our girl spayed. We brought this up several months ago but pushed it off so we could do it at a time when we were off from work to keep an eye on her during her recovery. When we brought it back up, we were originally told we would need to get new blood work and an ECG done. All well and fine, we knew we'd need to get the tests done and had waited too long for her previous blood work to be useful. When we called to get the blood work scheduled, we were told we didn't really need to get the ECG done if we got the blood work. Weird that wasn't what we were told originally but we made the appointment. When we brought her in to get the blood work done, we were told we didn't really need to get the blood work done if we were getting the ECG. Should have been the biggest red flag in the world but we left without getting the blood work done but did make an appointment for the spay so we could make sure we were getting the date we needed. They also told us they would let us know when the tech would be in to do the ECG since the tech they used only came in a couple of times a month. We never received that call! It got to be about a month out from the procedure and they still hadn't contacted us. I went in to figure out what was going on. That's when I found out that what I had been told originally was the most correct. We should have both blood work and ECG done before the spay. That should have been the final straw but we were lucky enough to have one more ECG visit before the date of the spay and we able to get the last spot. They scheduled the appointment and scheduled the blood work to happen at the same time which was 2 weeks out from the procedure which we were told was the latest the blood work should be done. We drop her off for the appointment expecting to get a call back when she was ready to be picked up. What we weren't expecting was a call back that the ultrasound tech had LEFT BEFORE HE EVEN SAW HER. We were floored. In an effort to save face, the vet comped the blood work. When I went to pick her up, one of the in house techs told me that they were unsure if they could get the ultrasound tech back before the spay, but that we didn't necessarily need it to move forward. So, we were back to blood work but no ECG! I told them I was not comfortable with that. When they called back with the blood results they told us we could get the ECG done 2 days before the spay and we would get a call when he got there so we didn't have to leave the cat there. We were already reluctant but agreed hoping we could salvage the situation. When my sister brought our cat in, she was brought back and THE ULTRASOUND TECH IMMEDIATELY LEFT to go to another appointment. She waited for 40+ minutes for him to return to get an ECG that took less than 10 minutes. When my sister called the next day, she was told that the results wouldn't be available before 5 pm. Mind you it's now the day before the spay and we still had not heard anything about what we needed to do to prepare her or when she needed to be brought in. When I walked in, I got a brief run down and told them I would be waiting there for what I thought would be over an hour for the results of the ECG to be in. Within 15 minutes, the receptionist answered a call, conveniently on speakerphone she couldn't figure out how to turn off, saying the results are in. All trust lost, we promptly cancelled the appointment and will NEVER be stepping foot in this awful place again.

We took our 11 year old cat to CareFur to see what was causing him to have a limp. He hadn't been…read moreto the vet since he was a kitten. The visit was great. The technician who we were first to meet was great and the vet spent an hour with us going over what might be causing his issue. She described in great detail and made us feel like they really cared. No pressure on any procedures. The facility is nicer than my doctors office If you want top notch pet care I'd say take your furry friend here.

Loved how Maisey's vet anxiety was met with patience and understanding. We know that everyone's…read moretime is valuable, and really appreciated the extra time spent helping Maisey feel comfortable at her visit. It made a big difference for her! The Dr. Woodwas has the most excellent mannorisms with anxious pets. So glad we had the pleasure of meeting him and having him care for Maisey today. She is so much better since her appointment. Truly appreciate the extra effots and cherrios (which she has never taken at an appointment every). What I appreciated most is time spent with Maisey easing her anxiety first.

The staff here are all so helpful and kind! The doctors are knowledgeable and provide great care…read more There is usually a wait, but the staff is always apologetic and interactive so it's not too bad. Grateful for their cooperation, compassion, and care.

I have been coming to KAH for my pets Vet care for years. I have never been late for an appointment…read moreand have never waited LESS than 30 minutes past my appointment time for any appointment. I have sat in the waiting room for an hour or more on several occasions, but I never complained because I understand Vets and techs are busy, and our dogs have always received stellar care here. This evening I called because my dog threw up all over me and the car on our way to his appt. I had to pull over to clean everything and called as soon as I was clean enough to let them know I was late. The receptionist asked how far away I was and I said I'd be there in 10 minutes. She said "oh that's fine, come on down!". I arrived and Dr. Vitelli refused to see us. Suddenly I'm not feeling so understanding about all the times I've waited 30-60 minutes past my scheduled appt time. They could have rescheduled when I called, instead they let me sit in the waiting room for 15 minutes while Dr. Vitelli couldn't decide whether he'd do us the honor of seeing us.

The doctors and staff at this office are all lovely and professional, however they are owned…read morecorporately and do not make their own policies. I recently spent $350 at the office and had an online pet pharmacy call them for approvals of prescriptions. There new policy is that they will not approve scripts from outside pharmacies. They are manipulating customers to buy from them. GREEDY, GREEDY, GREEDY.

Amazing staff, dealing with this vet for a short period of time they are extremely accommodating…read moreand made me feel like I was a loyal long time customer. They take the stress and worry away not only from yourself but also your pet. I was at a loss with my current vet and without hesitation Dr. S took in my pet the very same day! the utmost gratitude to Pet Shield

We have a houseful of pets and they have all received AMAZING care from Dr. Mags and the staff. I…read moremoved to Hamden about four years ago and feel blessed that my fur babies have such a wonderful place to be cared for and loved! The way that Dr. Mags explains and truly understands how to inform you of every option/situation for your pet. I have had pets my entire life and have never met a vet more caring and personable.

We're so happy to have found this practice! Several years ago I moved my elderly parents and their…read moredog to CT from CA. Their dog was older and having some issues breathing on and off that previous vets in CA were dismissive of/couldn't figure out. We brought Quincy to Spring Glen and had a great experience with the vet. It was a friendly, efficient appointment with a referral to Central Animal Hospital for what ended up being a correct diagnosis by Spring Glen that needed surgical intervention. Spring Glen didn't even charge us for that visit! Years later, after Covid, we welcomed another dog to the family. If you remember how many families got dogs during that time and how it created an extreme demand on vet offices we were prepared for a long wait and hard time finding a vet taking new patients for Pip. Despite Quincy passing years before and therefore not being active patients anymore, Spring Glen welcomed us back despite the insanely full schedule. It's now been a couple years and we have zero complaints. Dr. Mags is so thorough and informative while being chatty and friendly. They're upfront and fair with billing and do a great job of explaining the pros/cons of anything discussed. Spring Glen reminds us of our favorite vet from decades ago in CA before they got bought out by one of the big franchises :-( Welcoming, informative, and fair.

I changed from our vet in Norwich (because I had the feeling they were just there to make money)…read moreMy dachshund is getting older and I just want a trustworthy caring vet who looks after her. Well I did! Very happy with the personal attention and loving care.

Having been a steady client of Chester Veterinary Clinic for over 10 years one has observed a…read moresteady decline in the care provided along with an abnormally high veterinarian turnover in recent years. But was horrified with my past visit and feel it's my obligation to communicate this experience. The attending veterinarian failed to carry out the most basic and prescribed exam functions during my feline's annual visit. This included failure to take the cat's temperature, doing a through examination of his teeth or even checking his ears or fur coat for the presence of mites. The only handling done was an abdominal and kidney check which lasted approximately 1 minute. All other wellness checks previously described were omitted which were always performed in the past by other veterinarians at this business. The only questions concerning my pet's overall condition, health and habits were what type of food he consumes, with only a single note being taken by the veterinarian during the visit which lasted hardly 5 minutes. I communicated this experience to Chester Veterinary Clinic owners in a letter, never even receiving a phone call or written reply concerning this visit which demonstrates their disregard concerning any customer dissatisfaction or feedback. Chester Veterinary Clinic was once a premiere place with fantastic veterinarians that provided a caring and competent environment, but sadly has digressed into a sub-standard level of care place to take your pet. There are plenty of other vets in the area that will provide competent care.

Just brought my kitten Linus in for his first visit. Staff was wonderful and Dr. Donnelly was very…read morekind.

Absolutely great service by doctor and staff. Doctor was easy to discuss issues and performed a…read moregreat examination. Very friendly and listened to all our questions. Definitely one of the best in my experience.