I understand that August is rainy season in Mexico City, which is exactly why I'm genuinely confused about how Madonna is so unprepared for rain.
When our party of 7 arrived, it was already raining outside, yet we were seated in the patio area under a very thin plastic covering that had multiple HOLES in it. The staff clearly knew about the condition of the covering, but still seated guests underneath it. Three people in our party were immediately getting wet.
We brought this to the hostess's attention, and she told us that we could move inside once a table became available, which we were completely fine with. However, the rain became much heavier, and two more people in our group started getting soaked. At that point, we moved inside the very small restaurant to wait for a table to open.
Instead of being able to sit together, time continued to pass and they eventually brought our food out while half of our party was still stuck outside. We were literally trying to have a meal while dealing with rain and trying to figure out where everyone could sit.
What made the situation even worse was the attitude of the hostess. She was extremely rude and dismissive throughout the entire situation. I specifically mean the hostess with the piercing in the middle of her Cupid's bow. When I spoke to the manager about what was happening, his response was essentially, "I know it's uncomfortable."
That response was incredibly disappointing. Of course it was uncomfortable -- the issue is that the restaurant knowingly put us in that situation in the first place. If your patio covering has holes and it is actively raining, guests should not be seated there, especially when you know they are going to get wet.
I'm honestly shocked by how little consideration was shown toward our party. Things like rain are obviously outside of a restaurant's control, but how you handle your guests during an unexpected or difficult situation is completely within your control. Madonna failed at that.
Unfortunately, I cannot recommend this restaurant. Especially when it's raining considering the very very very limited seating. And if the hostess with the Cupid's-bow piercing is assisting you, I would hope you have a better experience than we did. read more