I have never experienced such an incredible experience. This is the most wonderful team you will…read moreever encounter, this place is truly a gem. If you are looking for a way to birth your way, have midwives that are all actual nurses but are the jack of all trades and still have all the security of a hospital and emergency care this is the perfect combination. From the moment I called, the whole team took my situation seriously and got me in quick for induction. They were so loving and kind! Dr. Blake was incredible. He was patient and efficient and allowed me to push for 2+ hours to deliver a higher risk baby that very well couldve had to be a c-section baby at any other hospital but thanks to him and his team and a lot of hard work, he came out safely and beautifully. They truly fought for me and my baby and treated us like we were top priority from the very first phone call. They did an amazing job at delivering our baby boy and handled everyone of my concerns with so much ease. Dr. Blake and his team truly care about us moms, they are their biggest advocate. I cannot reccomend this place enough. Plus, what hospital let's their patients sleep while the incredible nurses tend and rock baby outside in the hallway? (Just an extra little perk;) ) Also, we werent kept any extra time and didnt have a ton of interruptions from random county services like bigger facilities and the food was awesome, best authntic Mexican breakfast burritos!

Do not use Kayla Carlson for your pediatrician!! She is a horrible doctor! My daughter suffers from…read morea kidney disease and has been recovering the last year From a relapse that resulted in a hospitalization and upon moving to Oregon I was told she would be in good hands.. the doctor in question I thought would be a good fit kayla carlson decided to tell me that the medication my daughter is taking had dangerous side effects that could be in long term too harmful this medication she is taking is in fact keeping her possibly alive and well. Now I'm not all for the pharmacology business but most medications or treatments like chemotherapy can save lives but can have serious side effects but none the less gives chances for survival. She suggested I take my daughter that is only 7 that she shouldn't be on the medication.. none the less risking the well being of my daughter. She was in fact wrong because she needs the steroids for her kidneys to properly function and after hearing from a specialist they quickly told her not to reduce the medication.. and that what the dose she has been taking has shown a significant help to her overall health. Over the last 6 months my daughter was taking the medication and our family endured a hardship that requires us to move twice and almost ending up completely homeless my daughter remained on insurance the whole time and was taking the medication as directed. Upon finally getting settled in and disputing her insurance issues we resumed care with her even though my daughter has been reassuringly taken her medications and urgently trying to find a doctor that could take her with her condition I did so as fast as I could to continue to get her help and care when I disclosed that with Kayla Carlson so told me I medically neglected my daughter and called the child abuse hotline on my family as if the constant battles with economic issues and other things were not enough to deal with as well the constant worries of being a mother fighting tears and doctors and insurance to figure out what is wrong with my daughter and than going through the struggles of getting a 7 year old battling being a kid and getting her to maintain her diet and taking her medications and having to explain to her that she is not like other kids and needs to take as good of care of her health as possible with eating healthy and washing hands and so on.. which most parents should do but in her general case needs to be extra careful a cold could hospitalize her .. the doctor tells me I'm medically neglecting her!!! How dare someone that barely knows me nor my daughter make such a careless remark! And even go as far as calling the child abuse hotline .. I could understand if she wasn't receiving her medication or any care at all.. but how dare that doctor make such an assumption my daughter has never even had so much as a cavity let alone gets neglected at home with her condition! I will be finding another pediatrician to resume care of my daughter. But I repeat do not use her as a doctor.. !! You will get dragged through the mudd for even doing you the best you can as a mother!

Dr Blake saved my daughter's life. Words can NEVER express my heartfelt appreciation for his…read moreprofessionalism, intuition, love, and compassion for his patients. I'm willing to drive an hour to make him our family's primary care doctor. Dr Blake will not let you down. It is rare to find a caring doctor to get to the bottom of things. He believes in preventative medicine. He believes in saving lives and making you the best version of yourself. Because of Dr Nicholas Blake, my daughter is on the road to recovery. On behalf of my son in law, two young children and my entire family, we thank you Dr Nicholas Blake. We absolutely LOVE YOU! 1000% exceptional care!

if you have a serious medical event that puts you in the ER, it'll take more than a month to get a…read morefollow up with your PCP, then an hour before that appt. they will cancel and schedule you out another month or more. The difficulty getting appointments is beyond ridiculous especially after an ER visit for a scary medical event. Come on St. Charles DO BETTER!

November 15, 2019 my husband and I went to the minor emergency because of a lump on his left side…read moreof his neck. The doctor said it was probably just a virus and if it didn't go away to go to his primary care physician which was Melina Moran, which is in the same building as the minor emergency. The doctor said that she could do a ultrasound or CT if it didn't go away. A couple weeks later he goes to see her and dismissed it just like the 1st doctor. After going to a ENT, minor emergency and his primary he finally at the end of February she finally ordered a Ultrasound. They saw something not normal then she sent him over to a specialist to do a biopsy. By March 12, 2020 they had his results and it was neck cancer. WE ARE OUR OWE ADVOCATES!! Make sure you are persistent if you feel something is not Normal

The staff here is so nice, which leans a lot when you don't feel well. I was treated for a UTI two…read moreweeks ago by Christian and then he saw me again today for an injured finger. (The nail was ripped off while kayaking...so painful. ) During both visits I was treated quickly but thoroughly and given very good health care advice. Thank you to Christian, the nurses, and the receptionist for caring for me.

Urgent care can be challenging. I had a problem. Checked in and gave a urine sample. The…read moreresults of that were negative but was told the final result would take two days. I checked out. Two days latter - no call. I tried to call two times but gave up after twenty minutes. What they were quick at was the bill. I was okay with paying something. I called - after thirty minutes I gave up. I sent an email with a question. No response. In the real world when services aren't performed there is usually a discount. Maybe 10 percent? The money isn't the issue but the utter lack of follow through and responsiveness was appalling.

I went there for unilateral ear pain and swollen preauricular lymph nodes. We suspected bacterial…read moreear infection and I was on day 4 of prescribed augmenten from an MD I saw through telemedicine. I came to this UC because pain was getting worse and ear was draining while I was visiting family in the area and I wanted someone to visually see it in case it wasn't bacterial. My first mistake was picking this establishment without reading the reviews. Staff was professional enough but rushed and appeared understaffed. The male medical assistant became oddly snarky after I revealed I work in dermatology, which was quite awkward. The NP I saw later looked at my ear for maybe five seconds and said there was no evidence of a bacterial infection and I should stop the antibiotics. They said the MD I saw virtually was likely wrong about it being bacterial since they didn't see me in-person. After peeking at my nose and noticing it was draining (I have allergies in Central Oregon) they said all my pain must be due to congestion and to do anti-congestive meds OTC. Sounds reasonable enough. I have a lot of faith in medicinal professionals, so I tried their treatment for the next 24-48 hours. Unfortunately I ended up needing to be driven to the ER a couple days later because the pain in my ear went from painful to agony and it was draining even more pus with some blood. Long story short I needed to be admitted for mastoiditis (seen on CT scan) and had to go on multiple antibiotics and steroids. ER naturally did a culture of the external ear canal too, which grew out a heavy growth of pseudomonas aeruginosa (aka bacteria). My eardrum ended up rupturing from the infection which was extremely painful and may have damaged my hearing (although I haven't seen ENT yet to confirm). Overall, I'm very disappointed with the care I received here. I'd like to assume they were doing their best and I know misdiagnoses happen to even the best of providers. But I can't help but feel that if I had seen someone less rushed, more empathetic, and better trained I would have gotten what the original provider I saw thought was an infection confirmed and received earlier treatment. Maybe then I could have avoided an expensive ER visit and weeks of pain. But who knows. The $300 out-of-pocket cost for a 5 minute visit here just rubbed salt in the wound considering their "care" actually caused me a delay in treatment and caused me great amount of pain in the end. I would avoid this establishment if at all possible.

Katy, the medical assistant to my doctor at this clinic is a rare Jewel! I have been seriously sick…read morefor many months now and Katy has been the one constant caregiver I have been able to lean on for help. She is a "doer" in a field of burned out medical professionals, she answers every call, she has filled out forms for my work on multiple occasions ( faster than anyone could ever expect), she has found doctors for me when my doctor was on vacation, she continues to help me even when my frustration starts to show. I pray for Katy that she will stay in healthcare for many year to come.

I must share that I'm super impressed with the Medical Doctors, PAs, Nurses, lab technicians and…read moreall staff at this clinic. They are very caring, very compassionate, they listen, they take action, they are very communicative and quick to respond to your needs, and all are extremely competent in their respective areas. They never seem like they are trying to hurry up your appointment, they take their time to fully understand all of your needs. The office is very clean, welcoming and well appointed. Parking is easy and close. I highly recommend this entire clinic!!

I love that you can check in online before you even leave your house. I love that they have a sign…read moresaying to stay in your car and check in by phone if you're contagious. So nice to not be surrounded by sick people when I'm there for an injury! I went in for a headache that was getting worse every day and had started to progress to numbness in my arm. I was initially evaluated by an actual RN who was super nice and knowledgeable (I found out he used to work in the ER). Then I had a super thorough evaluation by a nurse practitioner. I truly thought something was wrong with my head but she knew to also check my neck and it was a neck injury! Great diagnosis and treatment. Loved being taken seriously (in Utah I have been blown off and misdiagnosed so many times I avoided urgent care whenever possible). So happy to know I can get quality care without waiting for my PCP to have availability!

Efficient and professional - after tripping on uneven pavement, I was in and out in 90 minutes for…read morean assessment, X-ray, and splint. Well done.

This clinic is extremely "clean." and "professional" . The work in the lab is wonderful and Dr…read more Lied is one of the "Best ". The girls at the front desk is very nice and always has a smile for you. They start your appointment out with a positive and happy approach. I love this clinic.

It's no surprise that the medical system is a fail. We're all aware of how corrupt and broken it…read moreis. However, this facility will make it blatantly obvious. In all honesty, I can not advise anyone to go here. Especially if you're under the age of 50, and/or have State Insurance (which is what I've been told). I've had multiple visits at this facility over the past few years. I've been seen by the previous medical staff (who ultimately left the practice to work elsewhere... if that tells you anything), as well as the new practitioners (I'll leave names out, for embarrassment's sake). However, after several years of visits, and being seen by a multitude of "professionals", I have never received any proper treatment(s) and/or care. They did once set me up with their "in-house" therapist. That was great... for exactly 3-visits. Then the therapist left to start her own private practice, and St. Charles did not have a replacement therapist to offer. My SO actually attended a recent visit with me (with one of the new doctors); she eventually broke down into tears, and asked the doctor "why won't you people help him?! He's suffering everyday", only to get a cold stare in return. My SO said the doctor showed zero empathy, and little-to-no concern, even when I discussed suicide. Additionally, whenever I would present a published NIH study that either countered what the doctor said, or shed light on a possible alternative treatment, I would just be told "well, that's just where we'll have to disagree". I struggle with chronic back and nerve pain (stemming from degenerative disk disease, and an impinged sciatic nerve), along with GAD, MDD, and Panic Disorder. The only "help" this facility has offered (and wow, are they quick to offer it) are SSRI's, SNRI's, and/or Tricyclic Antidepressants. They do not appear to keep up with modern studies. Had they done so, they would know the latest research shows that people with depression don't have different levels of serotonin in their brains compared to people without depression. In other words, this sounds like we should explore other treatment options. Yet, all they offer is a plethora of SSRI's, and say "if this one doesn't work, or if it actually worsens your symptoms, we can try a different one". And remember, each of these meds has a trial-period (up to a month) before you know if it will help you. They're terrible drugs to be on. When it comes to quality of life, and/or pain management, since they're unable and unwilling to help, all you'll get is a referral to see someone else, who 'Lo and behold, won't help you either (however, this "back-and-forth" system of referrals and follow-ups sure does generate a lot of bills...). Additionally, if you are seen here, please make sure you review ALL the after-care notes through My Chart. As a personal example, one of the new doctors obviously judged me, and denied me treatment based off her judgement. They actually LIED (no pun intended) on an after-visit summary. They noted that I was "seeking MDMA". I contacted her through My Chart (so there would be a record), and asked where she came up with that information. Ultimately, she stated she must have "misunderstood" what I said, and then she edited the notes to no longer reflect such a lie. I filed a grievance over the lack of care I received, as well as for being judged and neglected, however, as I've since learned from an attorney, such a document will only fall on deaf ears. I'm sure the very same applies to this review as well.

I was on a camping trip with my family from out of town and needed medical attention…read more And I'm so glad I found St. Charles Hospital in Bend. From the minute I walked into the emergency department I was taken care of in a very kind, efficient and professional matter. It was about 7 o'clock at night when I checked in with a friendly lady (unfortunately I don't remember her name). The check in was easy and quick. After only spending a short period in the waiting area I was seen by a wonderful triage nurse (Jacquie). She asked me some questions and I was immediately taken into a room where another nurse (Mike) looked after me. The room and the hospital itself is very clean and modern. Mike took some blood, brought me warm blankets and started an IV line. Just shortly afterwards I was seen by Dr. Ryan Petersen and nurse Emma who did an exam. Both were very respectful and professional. I also had to get an ultrasound and Erin made me feel calm and took care of me ever so gently. As my husband and son were waiting in our RV just outside on the parking lot we were given a list with nearby hotels and parking facilities, which was truly thoughtful. Both my husband and son were able to come and see me for a short period of time for some much needed support. Later that night I was discharged and Cody one of the hospital administrators took my details. We had a brief yet deep conversation and I could feel that I was not just a number or patient, but a human being with physical and emotional needs. The staff at St. Charles hospital is just excellent. They do listen and they do care!! Dr. Petersen came to see me one more time before leaving the hospital and handing me my discharge papers as well as explaining what had happened and how to handle the aftercare. Even though I was relieved to leave the hospital Nurse Mike made farewell just a little harder! Mike: you are an amazing nurse and such a wonderful person with a big heart! I'm so thankful for you! I must say that I'm more than impressed with the care this hospital provides. The emergency department surely has a fantastic team and everyone is going out of their way to make patients feel comfortable, reassured and safe. I have so much appreciation, respect and gratitude for each and everyone going the extra mile! Thank you ever so much for all your sweetness, kindness, compassion, professionalism and hard work!!!

Arrived at ED Check-in at 10:06, had vitals taken 20 minutes later, then NOTHING for over 5…read morehours...and counting. No way to get any info on where I am in the queue. Should have gone to Redmond's ED, where there were only 4 waiting. This system is poorly managed and understaffed. Avoid if at all possible!!! I'm going home in another hour and will go to Redmond tomorrow, if I survive.

I would give less star's if possible Waiting for 4hrs to…read moreget moved to the back room then they show up wanting signatures for payment before any treatment before even being seen by anyone only come to this hospital if you have given up on life!!! Chances are you won't get any help or treatment from here especially if you look poor or from another country

I am really satisfied with St. Charles Redmond and Madras, Dr. Duong is the best most considerate…read moreDoctor I have ever had in Central Oregon the Nurses and the Staff are 5 Star, I really appreciate the service and willingness listen and to help Veterans, again thank you St. Charles