I was on a camping trip with my family from out of town and needed medical attention. And I'm so glad I found St. Charles Hospital in Bend. From the minute I walked into the emergency department I was taken care of in a very kind, efficient and professional matter. It was about 7 o'clock at night when I checked in with a friendly lady (unfortunately I don't remember her name). The check in was easy and quick. After only spending a short period in the waiting area I was seen by a wonderful triage nurse (Jacquie). She asked me some questions and I was immediately taken into a room where another nurse (Mike) looked after me. The room and the hospital itself is very clean and modern. Mike took some blood, brought me warm blankets and started an IV line. Just shortly afterwards I was seen by Dr. Ryan Petersen and nurse Emma who did an exam. Both were very respectful and professional. I also had to get an ultrasound and Erin made me feel calm and took care of me ever so gently. As my husband and son were waiting in our RV just outside on the parking lot we were given a list with nearby hotels and parking facilities, which was truly thoughtful. Both my husband and son were able to come and see me for a short period of time for some much needed support. Later that night I was discharged and Cody one of the hospital administrators took my details. We had a brief yet deep conversation and I could feel that I was not just a number or patient, but a human being with physical and emotional needs. The staff at St. Charles hospital is just excellent. They do listen and they do care!! Dr. Petersen came to see me one more time before leaving the hospital and handing me my discharge papers as well as explaining what had happened and how to handle the aftercare. Even though I was relieved to leave the hospital Nurse Mike made farewell just a little harder! Mike: you are an amazing nurse and such a wonderful person with a big heart! I'm so thankful for you! I must say that I'm more than impressed with the care this hospital provides. The emergency department surely has a fantastic team and everyone is going out of their way to make patients feel comfortable, reassured and safe. I have so much appreciation, respect and gratitude for each and everyone going the extra mile! Thank you ever so much for all your sweetness, kindness, compassion, professionalism and hard work!!! read more

Arrived at ED Check-in at 10:06, had vitals taken 20 minutes later, then NOTHING for over 5 hours...and counting. No way to get any info on where I am in the queue. Should have gone to Redmond's ED, where there were only 4 waiting. This system is poorly managed and understaffed. Avoid if at all possible!!! I'm going home in another hour and will go to Redmond tomorrow, if I survive. read more

Dr Chen will spend 10 minutes with you over three days. Will barely ask you questions but fill in your narrative and needs like really poorly failed magic show. read more

Every time my Husband or I have had to go to st Charles they have been entirely unhelpful. It seems they are understaffed. Not enough rooms. Long wait times. The education of some of the people working there has me questioning our own safety. Unfortunately, we don't have many options in bend in case of an emergency. read more

Don't go to St Charles in Bend unless you plan on dying there! My mother in law has been laying in the ER for 18 hours after having a small stroke! They told us 16 hours ago she was going to be admitted for further testing and she's STILL left unattended! And yes, she's fully insured... read more

This hospital is terrible. Anyone can see that. Central Oregon needs another hospital to come in and give competition. It's the only way to give the people of central Oregon proper care. Being the only hospital they don't have to raise their standards cause there's no where else to go. St Charles is a 5 out of 10 and going downward. read more

I came into urgent care. I saw 4 different people that and everyone was so nice and friendly. Made me feel at home and bonus in and out after 1 hour 10 minutes read more

This might be the worst emergency room ever A guy having a heart attack and everyone just looking around 3 triage nurses just sitting in Triage talking away I had to call 911 and get an ambulance to treat him. This is ridiculous and needs to be monitored by authorities read more

I was suffering in pain rolling on the floor and they are like please have a seat. Worst hospital on planet earth. Now I'm trying to setup a payment plan for ER visit and i can't seem to setup online. I get error codes. Avoid this hospital!!!! read more

I came here today, may 8th 2025 to be with my fiancée to give birth to our second child. we arrive and the front person did 'NOT care when we told her that her water broke. she then acted as if we were there on a false alarm. Continuing to add to the BS, the nurse who came in also didn't believe us until we finally saw my fiancées underwear. It shouldnt have taken almost an hour, if not longer, to get a room for my fiancée who was in labor. Not only this, but as a father, you get treated as a "guest", even tho this experience is literally for both parents. They force father figures to pay for their own food and services, causing you to feel as if you have to leave to take care of simple things such as eating. I am baffled by all of this, as our last experience was mid COVID, and it felt like a better experience then, than now. Disgusting behavior from room service, hanging up on me after I told them I didn't want food anymore for myself because it wasn't included. They charge restaurant prices for food that tastes like it's made of dog food. the nurses were awesome, but it felt like more of a "hey look at this pregnant lady giving birth and learn something" rather than it feeling like we were having a child together. read more

Gave me great care when I was in an atv accident and had to have a scan to see if my neck was broken.

I will try and put into words how amazed I was by our experience during our son's surgery today. I cannot believe the ratings are so low. The care we received was world class. After checking in at admissions we were to our surprise greeted by a woman who I believe had a title along the lines of child patient advocate. She walked us to the waiting room, explained what to expect next, asked us if we had questions and was very personable. Next the nurses who did The intake was very knowledgeable, caring and hard working , as I could tell she had multiple patients but was regardless patient and thorough with us. The next nurse who prepared him for pre-op was smiling friendly and caring. Next we had a nurse who did the iv in his arm be very quick and painless each nurse made sure to ask questions and explain thoroughly. The nurse who took him back was friendly, caring, patient and just overall above and beyond. The surgeon was able to complete the surgery with one incision instead of 2 like anticipated. This was all accomplished in a timely manner. the nurse who wheelchaired him to the car after her and another nurse got him ready to go were both friendly and helpful. The facilities and Cafe were beautiful and comfortable as well. I came in scared and ready to cry and left in awe of how much care goes into what these heroes do. Thank you from the bottom od my heart for your world class care for my baby. read more

I recently was admitted to St. Charles hospital and was totally treated with respect. I know it sounds crazy, but I've never felt so loved and cared for and most of my life. The nurses and technicians were incredible. I wanted to stay another night just because I felt so cared for. I barely saw a doctor for more than one minute, but the nurses and technicians took care of me, the food was great also. I felt like I was staying in a five star hotel by the way I was treated. There were a couple of glitches with the TV and not getting a newspaper, but it was not a big deal. I really wanted to stay because I felt so loved and cared for. read more

I just had a colon ostomy with Dr. Hartwell and Anesthesiologist Tierney (Not sure of spelling) and RN Roma and was blown away. Outstanding care with real caring staff. They are intelligent, efficient, caring and great human beings. Highly recommend St. Charles as I have always hated hospitals and never had a good experience until now. Also the ER across the street had great doctors and nurses. I even remembered their names, Sage, Riley and Jessica and I do not remember names only faces so that just goes to show how impressed I was and felt safe and taken care of. read more

It was just after 6:30 a.m. when the pre-op nurse checked in with me again to ask "How are you feeling?" as I waited on the surgeon and anesthesiologist to come by before being wheeled to the operating room. Given I was laying nude under a heated blanket, even sans makeup per pre-op instructions, and had never had surgery before I told her, "I'm feeling a little vulnerable since this is my first time in surgery." Just at this point, the surgeon popped in and said, "How about that! Me too!" Ta dum. Pitch perfect to make me laugh. I had enough time to plan for this non elective procedure to check out the doctors I wanted on board and also where I wanted the surgery done. The right doctors make all the difference, and these were excellent physicians. We are fortunate to have that kind of specialty medical talent in Bend. And warts and all for our current health care system, as a patient I am grateful to be able to choose the medical professionals I want involved. This time, just as had been my husband's experience with surgery last year at the St. Charles' Medical Center (hospital), the patient intake and ER nursing staff in the surgical unit were top notch. From pre-op phone calls, to patient prep after check in, to surgical assistance to post op patient care and instructions, all was handled so well to keep the patient informed every step of the way and as comfortable as possible. Also for anxious family members waiting for information on their loved ones in surgery, the hospital provides comfortable places to wait and friendly volunteers to help with this or that. If you must have surgery, St. Charles is a great place to have it done in Bend. Politics of managment issues aside, and there have been plenty of those issues in the last five years, and labor union ups and downs aside, and there have been plenty of those too, the staff facing the patients does a great job. The only really painful part of this was getting the big bill in the mail this week. http://www.scmc.org/bend/services.html read more

St Charles Bend - web photo - Medical Centers Near Me - Bend, Oregon

I have worked in healthcare for over two decades. This was a professional visit to meet with their quality control and education team. While I cannot share the details of the meeting, I can say they are making investments in patient safety I have not seen in larger institutions. We all have to give credit to our clinicians who care for our families and this hospital is investing where it matters. read more

I took my 20 year old daughter who is 4.5 months pregnant to the ER at midnight. she had been vomiting non stop for two days, and may have internal bleeding. they Completely ignored her. She is in terrible pain. There was no wait. Anyone who came in after her got seen right away. They don't care At All!!! i finally had to come get her because she was so hurt emotionally that they ignored her. I called the hospital and told them about it and they Laughed At Me!!! If anything happens to my daughter they will have a 1 billion dollar lawsuit to deal with!! They say they are Catholic, but they are Satanic!! read more

If there were zero stars, this is what I would rate St Charles in Bend. Unfortunately I have already had a terrible experience with the location in La Pine. However, because I was very sick, we ended up at the Bend location just after Christmas. We waited for two hours, and the consultation was around 2 hours where I was given a number of treatments for my asthma complications as a result of flu. They created a prescription for much-needed drugs, but only phoned through two of them to the pharmacy. I tried to get them to phone through the rest, but they kept on saying I would get a call-back. They never called back. I called them again and again. They just don't care. I URGENTLY needed drugs and they couldn't be bothered to do the right thing and call the pharmacy. So I had to go again through the process with another clinic wasting everyone's valuable time, money and also putting my health at risk. Please avoid St Charles. They're terrible. read more

I just moved into town and had crashed on My mtn bike and broke 4 ribs . I went into St Charles as a walk-in . Lady at the desk was not very friendly and that followed suit onto the Dr and Xray tech in fact the Xray tech asked if She needed to do a pee test on me ! Dr did prescribe me painkillers but made me feel like it was wrong ! Not sure if you all ever had broken ribs but it is severe pain for months. I went back in to get a refill after 2wks. I asked how long the wait was and she said only one ahead . The lobby only had one person and they got called in . I sat and watched 4 people go in ahead of me and the girl scowl at me admitting . I walked out and will never return !!! Rude and unpro !!! read more

I have never felt cared for when going here, they do not take symptoms serious. If you're younger adult female with tattoos, be prepared to be asked if you're a intravenous drug user by every person you see. I was asked 3-4 times during the same visit. I've taken my father and husband there multiple times and they have never been asked those questions. They also received 100% better care then I did. read more

This hospital kept me from my dying father they decided to do the most unimaginable to my father . He was there for c-diff and then he became sicker My brother told the hospital that he was the POA but he wasnt and they never verified that information they took my brothers word for it and they went along with my brother and put my father as a private patient and that I was not allowed to know anything about the care of my father well my father passed away after 14 days. I kept calling the hospital to tell them that I was the personal rep according to the will and that i needed to know what is going on with my father I was even listed as an emergency contact. they proceeded to get my dad to sign a POA for my brother 2 days before he died and was not in his right mind. I have all the notes from the hospital and the staff that shows everything this hospital is horrible ... read more

I first want to say I have a great deal of respect for the medical community. Usually they are very special group of people that truly care. Unfortunately, my last encounter was not gratifying or soothing. I felt the doctor, Dr. Stenberg di nothing more than run tests, diagnose there was nothing wrong, and totally dismissed me. I went to Redmond ER April 1st a 4:00 am. I have been having trouble breathing and a great deal of mucus in my throat. I was scared to go to sleep. I'm not a "panic" type person by any means. Nor am I apt to go to a doctor for no reason. I'm actually more prone to ignore any discomfort, probably not wise as I age. Perhaps the doctor was overtired, dealing with something else, I don't honestly know. What I do know is I felt I was being ridiculed. Sort of: You came in, we ran tests, nothing is wrong with you go home. Very expensive lesson. My question is where do I go from here? My primary takes 2 months to get into, I still have the horrible mucus and will try sleeping sitting up for now. I even worked for St. Charles years ago and this saddens me. read more

Outpatient rehab ; wheelchair clinicians leave their job up to the vendors. Even if they are contacted and told that what they have suggested has not occurred with the vendor the Wheelchair clinicians refuse to do anything. It is despicable that they advocate more for a vendor than a patient. Be careful if you ask them why; they will discriminate against you and you will have to move or seek assistance outside of town. Dreadful and unbelievable. Disappointing beyond belief read more

This place is laughable at best. The attitude amongst staff is F you. You will be treated like an inconvenience and bed side manner is non existent. They were rude about giving me an ice pack and didn't even offer a wheelchair even though i was passing out from pain. After spending 30min in an empty waiting room I get to spend 30 min being ignored in the patient room. Still nothing for the pain is offered. After bare minimum help i get told I'm free to go as i can barely put my clothes back on. I honestly hate this place. What a horrible place to be when you're at you're lowest. read more

Charges for services are egregious. If you are in need of care late at night, strongly consider waiting until the morning. Even if you have good health insurance. Got charged for ER services because that's the only available care provided "after hours". Even though no emergency care was provided to me anytime soon. I came in around 2am and waited in a fairly empty waiting room until after 4am until I was seen. Automatic ER charge is $1400 not including charges for services. I have no plans of supporting this business anytime soon. On a side note, the people who took care of me were amazing. read more

Emergency room and staff are terrible. My husband came in for appendicitis. We waited for hours. My husband was in severe pain, the nurse Jeff was completely rude. read more

My son was born from a surrogate at St. Charles. I can't describe how horribly we were treated, but I'll give a short summary. We and our newborn son were put into a converted utility closet in the ICU rather than a room on the birthing floor or nursery "per policy." A folding divider separated "our" side from the spare equipment, and the staff allocated a single chair that we had to share and no supplies. A kind nurse, upset about the hospital's policies, sneaked two pillows into the room for our three-day stay, telling us not to share where we got them or else she would be reprimanded. Our son's birth weight was fairly low, so the doctors put him on a strict feeding schedule. Of course, it was up to my wife and I to care for him and reach out when it was time to feed to obtain supplies, and the extreme delay in having staff bring us milk and bottles meant that we often missed the required feeding time by 30-60 minutes. When it came time for checkups or tests such as the hearing screen, the scheduled time continually came and went with no notice. The doctor or technician would randomly show up hours later (or the next day, in the case of the hearing screen) with a common excuse akin to, "Something important got in the way." Apparently, my son wasn't important. Getting our medical records was a disaster. As the biological parents of a child born in the hospital, it should be straightforward to have the records sent to a local pediatrician. Nope. It took us three days of fighting, and the hospital only released the records when we got our attorney involved and threatened to sue. And if it wasn't bad enough, we're still fighting the billing more than a year later. Even though we have statements and receipts from both our payments as well as the insurance company's payments -- and even though the insurance company has intervened on our behalf -- we are constantly receiving duplicate and/or erroneous bills. Thank goodness for insurance companies fighting for us. While the birth of my son was a monumental moment in my life, St. Charles Medical Center did everything that was legally and morally possible to ruin it. I would never consider returning to the hospital. read more

As my sister experienced severe abdominal pain when she arrived to town, I took her to the ER at St Charles for care . We had a very positive experience from check in, triage nurse, assigned nurse and Dr McCabe. All were kind, attentive and provided thorough assessment and plan. Thank again you for your fine care. Kathy read more

Honestly I would prefer to leave ZERO stars. Staff is extremely rude (minus about 5 nice nurses) The main Dr. is a complete asshole. Why be a doctor if you don't want to help people? I have never experienced this level of unprofessionalism in my life. DO NOT EVER GO HERE IT SHOULD BE SHUT DOWN. And yes I'll be leaving this review on every yelp page this so called "hospital" has read more

AVOID EMERGENCY ROOM AT ALL COSTS! Worst experience ever. RUDE RUDE RUDE . Staff walking around chatting it up and laughing and ignoring patients. We got Hall Bed 7, meaning a bed in the hall that we had to lift our feet up when people were wheeled by. Incredibly uncaring. I suppose when you are the only emergency room you can get away with this behavior. Get to immediate care before they close if you can. read more

Staff has been super kind to my darling, but I suffered an episode of whiney "hangry-ness" in the cafeteria. Looking for vegetarian options was a cold experience, nothing hot. And today would be a good soup day. Sigh. Even the pizzas had meat on them. Ugh. read more

The staff were kind, the facilities clean, and I felt very well taken care of. I was visiting from California, when I had hideous pain, and ended up having emergency to remove my gall bladder. I cannot recommend this facility enough! read more

St Charles Bend - I was at St. Charles for emergency surgery to remove my gall bladder. EVERYONE was friendly, helpful, and made me feel comfortable. - Medical Centers Near Me - Bend, Oregon

Be careful of this hospital's billing practices. They will balance bill you for charges on another person's account.

Bret from the inpatient pharmacy was amazing! He truly went above and beyond to help resolve the issue of my wife's prescription at an external pharmacy being incorrect. He was the best and brightest part of our experience at St. Charles. read more

I have had two different experiences going into this hosipital one as a patient and one as a visitor. both times nurses have been nothing but rude. would not recommend going here if you are feeling suicidal because frankly they don't care. read more

Every single person my husband and I met during our four day stay at the family birthing center was absolutely amazing. Everyone...the nurses, lactation consultants, anesthesiologist, doctors were so attentive, kind, caring. We could not have found a better place to deliver our son and I'm forever grateful. Photo is of a knitted hat we were given at the family birthing center (by the woman who does the hearing screenings...I think? Forgive my new mom brain for not remembering..we met so many people!) read more

St Charles Bend - Medical Centers Near Me - Bend, Oregon

I received excellent care at St Charles. Despite there being a few folks in the ER waiting room at night it was rapidly realized I had a condition requiring attention. I had a diagnosis rapidly and a plan right after. After an uncomplicated bit of a stay I'm improved and on the mend. A huge thank you to all the staff I happened to encounter. read more

In December 2022 a tumor was found. I filled out paperwork for financial assistance from February 2022 to help cover cost for surgery since I am seasonal worker. My annual income is low enough to recieve assistance on the paper work attached to the application, yet this is the letter I recieved. This letter made me cry. I recieved letter dated April 2022 telling me I can get 50% 06/22/2021 - 05/30/2022. The date does not make sense since I was trying so hard to get the tumor removed during winter months off from work. I still have the tumor. read more

I'd like to thank the oncology department for ending my husbands life so quickly. He was diagnosed with single cell lung cancer and was terminally ill. When the doctor came into his room and gave us the diagnoses he didn't say lets star chemo he just said but I need to do more testing. For what to give the hospital more money? Yes I think that's the answer! I know if they would have started chemo right then and there he would have lasted a little longer, because at that time, my husband wasn't that sick. I am now faced with an empty house and trying to figure out where do I go from here! I just wanted to be sure and thank those crapy doctors for taking his life so soon when they could have made it last a little longer! One more test on someone you already know what's wrong with them doesn't cut it! read more

This place is the worst. I'm currently sitting in the ER and have been for hours. I'm vomiting blood. Pooing blood. Feel dizzy as all get out and I'm just sitting here. The nurse in the admission area is bad as well. Tom. Mr know it all. Careless and he decides weather or not your serious. The guy doesn't even know how to use a computer. I found him ignorant and in helpful. All he said is that I'm a triage nurse and I have seen this that and the other thing and basically wrote me off. I came here a week ago to get treated and left because I i sat for hours. As I sit here now a guy left because he was in the airing room for 3 hours. Seriously? I left last time because they put me in bed and did nothing. Never saw a doc and the nurses were useless. They just are useless. I feel like I'm dying and there talking about funny things and how there life is this and that. While they were planning for there weekend patients were just miserable. I hate this operation and management needs to get off there ass and do something about it. read more