I've never left a negative review for a company, but my experience with Mag Truck needs to be shared for the potential benefit for future buyers. Honestly, my experience with Cody and Zach was the single worst customer service I could ever fathom. If I could give them zero stars, I would. They were good at helping me find a vehicle to suit my needs, but after it was paid for, things fell off a cliff - a true sign of a company only seeking to make money and not caring for their customers. First off, I was lied to and told my truck would be delivered on a flatbed. Instead, it was driven over 3,000 miles and given to me with over $4,000 of needed fixes, which Mag Truck declined to pay for because it left them in "operable condition." Second, it was delivered in an absolutely filthy state with a driver who had no idea what was going on - and had to mess with the engine and the fuel line during the journey to even get the vehicle to me. Third, the company they hired to decorate the vehicle put one of my logos on in such a crooked fashion that it is a joke it even made it out of their garage - and they won't help me either. Initially I dealt with Cody, but after his communication vaporized, I moved on to Zach, the General Manager. Generally a GM does everything to make things right with a customer but this guy was an equal joke. Neither of them could return a phone call or email for multiple weeks at a time. Zach didn't even have the professionalism or constitution to put me in touch with the owner after I requested it. I run my own business and if I have an unhappy customer I do backflips to make it right. These guys couldn't have cared less - it was obvious they made the sale and that was all that counted. So if you want to be lied to during the buying process and risk buying a vehicle that gets delivered to you with thousands of dollars of damage, these are your guys. Here's a suggestion guys - take some damn pride in your job, stop using the Covid excuse, and give a damn about your customers. I'd highly recommend that anyone considering Mag Trucks look elsewhere to find an outfit that actually cares about the customers, doesn't lie to them, and delivers the product that they were actually sold. What a joke - these guys should be ashamed of themselves. read more

I bought truck a new truck or at least that's what I was told 80 miles and just like the previous people said after deal was made they start to dodge calls and change there cell number my truck was a 2022 with 80 and it was at dealer at 240 miles for an engine replacement how can that be? They rolled back miles with a federal offense and sold as new I couldn't smog it nor register it I'm filing paperwork for legal actions don't buy from them look elsewhere read more

I purchased a truck from MAG trucks on 6/14/2021. The check engine light came on the evening of 6/14/2021. I was advised by the company to have the issue checked out by a mechanic which I did. The results were something that had to deal with the anti lock brakes. The quote was sent to the sales rep Brock who notified me to have it fixed, and since it was under the warranty, they would reimburse me. He also stated that the company only writes checks to the customer NOT the mechanic. I did as he advised, and I was NEVER reimbursed, but instead given promises that a check will be overnighted and these conversations begin after the work was completed on 6/26/2021. If you are reading this...... This is what I sent to the BBB and the FTC. read more