The Kirklin Clinic delivers high quality care. It's the parking. Insanely bad design makes the…read moreplace a disaster.

Pro tips: Valet the car!…read moreArrive early if you need a wheelchair. It takes some time. There is a coffee cart on level two, that closes by 4pm. We came for a surgery consult. All the staff, from valet, patient transport, check in and docs.... All kind, compassionate. I feel like they each care about the patient needs and outcomes. I also found the space to be very calming. Which was super helpful. The bright light streaming in. The facility was also very clean!! Which I find to be indicative of quality of care.

The Kirklin Clinic (5/5) has always pulled through for me. They are the main reason I moved back to…read moreBham in the first place since my physician was here. The quality of care I have received has been more consistent than it has not. There have been one or two individuals I haven't cared for, but I took the proper channels to address them. Parking is a pain like any other medical facility so be sure to account for that when deciding your arrival time. Be aware of EVERYONE walking in the garage. Someone will pop around a vehicle in a blind spot quickly. They have coffee that you can purchase at the cart or Starbucks if you just really need it. Sneaky Pete's and Wall Street Deli are easily accessible if you don't bring your own food, snacks, drinks and of course there are other options you can walk or drive to if able (sending someone else is ideal if you're here for treatments instead of a regular appt). Bathrooms are clean/checked often, facility is clean, most staff is pleasant/helpful. I find it easy to navigate by following the signage. Add some additional time for elevator wait times in case they are busier than normal. This is a high traffic building in general. My main complaint (0/5) is with the changes in the 5th floor infusion clinic (I can't speak for other areas). The individual that took them over at the end of last year has made several changes. One of the main ones I find an issue with is claiming there is no budget for snacks or drinks for the patients anymore. It used to be customary to offer a snack and drinks upon receiving your treatments to help with nausea, mask the horrible taste you have while receiving treatments, provide something for your time there, etc. I bring my own anyway, but there are several individuals who simply forget, don't focus on it because or pain or discomfort, or cannot afford to do so. There were 6 complaints I heard in the pod I was in for my most recent treatments over this change. I loveeeee the nurses here and even they aren't pleased delivering the news each time. UAB makes entirely too much money to claim $.05 cheez its, peanut butter crackers, chips, etc are out of budget. They offered that and more plus ginger-ale, juice, other sodas or water for years! The little things tell you if a facility cares about/values you as a patient. If you think people don't notice - they do. Even from something the higher ups feel is so small.

We arrive at Kirklin an hour early expecting all upsets and mishaps. Well, fortunately, we had…read morenone. From valet, to information to patient escort, this group is exceptional. We were in and out in an hour and a half. Thanks to the entire clinic and CT area staff! We have to come ba

Hospital service is good, the NPs especially are very attentive and help out with all of your…read moreneeds. Check in is quick and productive. However, the billing department is very unprofessional. After the visit, they do not make it clear how to pay, they do not always actually send the bill, and when they do, it doesn't include the statement for what you are being billed for. I recently received a statement in a partially ripped and taped envelope. It's a shame given that their service is good, however when I am trying to focus on getting better, I shouldn't have to spend several days and calls trying to figure out how to pay a bill that was never even sent.

Thank you Dr. Hurd, Tabitha and team for taking such great care of our Surrogate on her transfer…read moreday.

This week, I grabbed a quick slice of pizza from the UAB North Pavilion Cafeteria, a spot that can…read morefeel pretty hectic during busy hours. The food court has several stations, including a salad bar, meat-and-three, sandwiches, and of course, the pizza bar. Everything looked clean and organized, even the salad bar, which can sometimes get messy after a lunch rush. There were four or five cashiers working, so the line moved quickly, and they accept both cash and major credit cards. Their most recent inspection in November 2025 gave them a score of 90. The only issues noted were that the cheese on the salad bar and the pre-made sandwiches were slightly out of safe temperature range. One suggestion would be to add a dessert bar for a sweet treat fix. Overall, it was a smooth experience and a great option if you want a fast, satisfying bite while you're at the hospital.

I tried the World of Flavors staton at the hospital cafeteria for the first time and today they had…read morean asian stir fry with chicken. The food was ready to serve when I got there and the staff was friendly. Unfortunately, it has been 7 hours since I had it for lunch and my stomach I still complaining about it. It was a greasy affair with overcooked vegetables, dried out noodles, a spring roll dripping with fat and some ground chicken covered in a sugary sauce with sesame seeds. I was very disappointed.

Positive experience with the allergy clinic…read more Bathrooms could stand a good cleaning.

The Primary MD is fair. It's needs much improvement all the way around. Good luck getting them to…read morehelp you with dermatology and other departments.

My visit with the Russell burn clinic was a follow up to an ED visit for a burn to my hand. Being…read morenew to Alabama and having never been to UAB main hospital, I found it frustrating to find the right parking deck. Having worked at a level one trauma center myself, I absolutely should've known to allow more time to get to the clinic on time. Either way, if you're going to the clinic, you'll need to park in the 4th Ave parking deck. (You can put UAB 4th Ave public parking in your GPS) Allow 20 extra minutes to find parking and get to the clinic. My parking was validated by the gentleman at the check in. That was a pleasant surprise. The other staff I had were wonderful! Shun was amazing. She's an RN who's been doing burn care nursing for 17 years. She is very personable and thorough in reviewing my medical history. The PA who saw me, Jared Morrison, was pleasant, professional and answered any and all questions I had. He explained the care of my burn thoroughly and made sure I understood. I was also given supplies to continue caring for my burn. Very happy with the care I received which has given me a good first impression of the main UAB hospital. (Parking aside! )

I had complex back surgery that lasted 6 hours instead of 4 due to complications during the surgery…read more(internal bleeding and low blood pressure.) I was in the ICU for 4 1/2 days. Was originally told by the surgeon that I would be able to go home after two days in the hospital. Despite the delay, I was pleased that the doctors kept me until they were satisfied I could safely go home. My recovery at 3 weeks post surgery is going well. I am a 78-year-old widower from Auburn.

A lot more is expected from this hospital (ER specific)... there are a few people sprinkled…read morethroughout that are decent and perform their jobs well. The majority I have encountered, including registration, are subpar. I'm not sure if this is due to management with staffing, low employee/staff morale, lack of training or something else. I'm willing to bet this is more of an issue coming from the top seeing as though many staff members are missing the mark and not just a few here and there. I'd personally drive a little further to seek care elsewhere unless you absolutely cannot wait. At least until this hospital is able to address and correct their shortcomings.

Everything was great! Chill vibes! Deanna made everything perfect. She listened to exactly what I…read morewanted and made it happen. It's rare to go into a salon and see so many certified Redken artists under one roof.

I was uncomfortable here; it seemed more like a mens nightclub. Asked for a simple cut to get out…read moreand it took way too long. The cut was ok but not what was requested.

One of the most efficient Urgent Cares I've ever been to. There's a parking deck behind the…read morebuilding (entrance on 1st Ave S). By the time I left, a taco truck was parked right outside. The staff was, for the most part, super friendly. The online appointment booking link didn't work for me, though. Luckily I hit them on their slow day, Monday. I had a quick x-ray on my pinkie and got out of there really quick. :) Will be more careful playing basketball with my friends in the future.

I went with a kidney stone, nervous, in hopes of avoiding the ER. Despite it being insanely busy,…read morethe staff was so kind. They were attentive, helped calm me down when I was nervous, chatted with me; and gave me incredible care. Thorough and competent with their diagnosing and instruction. Very grateful to them for their compassionate care.