We are fortunate and Blessed to have met Katelyn Reinacher, AAA Full Service Travel Agent, who…read morebooked a fabulous Italian European journey for us. Our first trip to Italy and it was magical. Katelyn tailored our vacation based on our wants, needs, and budget. All whilst listening to us the client. Our Journey began in Firenze (Florence) 6 days, onto Rome (the Eternal City) 7 days, ending in Ravello Amalfi Coast Katelyn will do the same for you!

We have been AAA members for 35+ years and needed to have an Advanced Directive notarized and…read moredecided to go to the Santa Maria location for a Notary with no appointment. While living in Bakersfield CA appointments were necessary and San Luis Obispo suggests appointments be made and usually there is a wait. Since we were in the Santa Maria area, we gave it a try and were so glad we were assisted by Casey Meza, Branch Member Specialist. Casey is a class act! Right from the start Cassy was approachable ,professional, knowledgeable and helpful. What a great experience being helped by this great Notary.

Sue is an amazing travel agent! A couple of years ago she helped us plan our 10-year anniversary…read morevacation to Italy and France. It was SPECTACULAR! She helped us locate excellent hotels and arranged all of the travel accommodations including flights, car service, and train connections. In fact, she even went out of her way to find us the perfect restaurant for our 10th-year-anniversary dinner. It was magical. Literally probably our favorite dinner of all time. Stunning view of the Tuscan countryside, private setting, fireflies flying around, and just spectacular Italian food. All-in-all, you can't go wrong with having Sue help with your travel plans. She is the BEST!

Hands down, Sue MADE our trip to Greece. We received a recommendation from some friends to use her…read morefor our honeymoon and we couldn't have been happier. I'm a Type A planner, so it was hard to give up the "decision-maker" role, but Sue ensured that we made the final decisions every step of the way. She did her research; set us up with the best hotels, activities, and concierges; provided tons of travel tips; and really just allowed us to enjoy the 2 weeks we had after our wedding. I honestly could not recommend her enough and we can't wait to use her services again! Just a note that we were a little skeptical to plan our honeymoon with someone who we would never meet (she is in SoCal, and us in NorCal), but she was so attentive that I felt like the whole thing was planned in-person.

I used SBT many years ago for a European trip and had a great experience, so I tried them again for…read moreanother European trip. Unfortunately, this time was not good. I will not use names in this review as it is not my intention to hurt them but to report what my experience was so readers can make an informed decision. If you have mobility issues, please use a travel agency that understands and caters to these specific issues. SBT does not and it was obvious based on many issues including the location of some of the hotels, and certain arrangements that they did not complete. After the initial contact, I waited one month without contact and had to call and email them to get a response. The bottom line is that another agent took over. I was relieved until I found out that the original agent was doing most of the work. The new agent was on a three-week vacation during the planning and contact was not easy. Due to the original agent's lack of understanding or experience, the plans were incomplete, not what we wanted or more importantly not what I needed. As far as the train arrangements for wheelchair service, I was told they were made but they were not. When I emailed them from overseas regarding this issue, I was emailed the information and told to contact the service on my own. It was so bad that we skipped using the train two times and hired a taxi instead at four times the cost of the train. Three of the five hotels were on severely sloped streets and were so sloped it was impossible to use a wheelchair. Also, I had asked for all hotels to have an in-house restaurant and 3 of 5 did not. The final hotel was at the airport, and I was told it was in the terminal. It was not in the terminal and to make it worse there were no shuttles to the airport from this hotel. I do want to give you the positives, the second agent recommended a Masseria to stay in, and it was great, and we truly enjoyed the experience. He also recommended a restaurant in a cave and that was seriously awesome too!! Honestly, the entire experience with SBT was so frustrating. The day before the trip started, I was still desperately emailing them to finalize plans for the trip. There is a lot more that went bad but there is not enough time to cover all the issues. I wish I could recommend SBT, but I cannot. Sadly, I will be looking elsewhere for a new travel agency.

I loved the trip and working with Tina and Santa Barbara Travel. Tina helped to make my first time…read moreto take a cruise ship to Mexico a wonderful one. She found just the right trip for my wishes and helped me through the process from start to finish, i.e., arranging for a timely passport, ways to get to the ship, what the costs would be and finding the right insurance. What seemed most important was her experience in getting everything arranged and that she was working with the actual companies, because a lot of it was online and it is so easy to be deceived when using the internet these days. I was confident that she would prevent me from making mistakes as a first-time traveler. The whole experience was very exciting, if not a little nerve-wracking because of my inexperience, but she shared the enthusiasm with me and made everything happen! Thank you, Tina, for this first-time experience, I will be back for more trips to be arranged by Santa Barbara Travel!

Let me start out with, I'm a very picky person! I was planning on a vacation for my parents and…read morethey happen to be very picky people too... Imagine that! So, when I called Ecom Travel, I knew that my multiple calls and emails to her were not going to be fun for her. However, every call to her, and every reply to my emails was always pleasant and professional. I was referred to Lilan Smyth, by multiple different groups of friends. I posted a question on Facebook, I anyone knew a good travel agent... and out of all my family and friends, I was recommended to Ecom Travel. When 5 out of 500+ friends refer you to Lilan Smyth from "Ecom Travel"... then I knew I had to contact Ecom Travel! As I had mentioned earlier, having picky parents, and having them change their mind over and over again was becoming very frustrating for me. Can you imagine the journey I had to put Lilan through? As soon as Lilan found something which I thought was perfect, I would present it to my parents, they would change their mind about something else. I would call Lilan again, and without hesitation, she would look exactly what we would ask for. She also made great suggestions during the process. Overall, I'm very impressed with Lilan, and happy I chose to go with Ecom Travel. They are your 5 star travel agency. I highly recommend her to everyone. Lilan, thank you for making this very frustrating "trip planning" so much fun and easy. You're the best!!!

Kimberly is truly the best. She stuck through with us from Covid cancellations to getting all our…read moremoney transferred over to our new destination that she recommended which was ended up being the best place I have ever been. Thank you Kimberly for everything and all of your suggestions along the way was truly helpful.

From the owner: Personalized local service - we specialize in cruise travel and magical theme park vacations, but…read morewe do it all! Please note: we do not do air-only bookings.

We had a really amazing experience working with Yvette! Not only did she get us a great 10 day…read morepackage in Maui for our 15th anniversary, she was detailed, thorough and offered some of the best tips and suggestions that we hadn't even thought of. The place we stayed (as suggested by Yvette) was wonderful and a perfect fit for our busy family. We ended up missing our flight on our way home and when I called Yvette she jumped through so many hoops to help out. In the end, she was able to get us another night (at a heavily discounted rate) at the wonderful place we stayed, an awesome bargain for a rental car (for 1 day) as well as seats on same flight for the very next day (with no out of pocket expense on the flight change). We will be booking all future vacations with Yvette and I am going to share our amazing experience with all my friends and family.

The greatest. Easy to work with and extremely reliable. I've worked with them three times and have…read moreno doubt that they're putting my interests (as opposed to that of the hotel or airline) first.