I've been here since Oct. 2024. Staff are friendly and caring. Everyone learns your name within…read morea day and address you by name and not any usual "fake sweet names" reserved for elderly. I have only one complaint and it's a big one. The food is terrible. It is inconsistent as though a bunch of unqualified staff are helping out in kitchen. The mashed potatoes or whatever are too salty, too spicy, to eat? Chef says, "sorry, "they" get carried away sometimes." For the amount we pay, I don't expect a restaurant meal every day but very close to it. The cheapest frozen cuts of meat are used, the meatloaf, Salisbury steak texture is that of dry cardboard. One time Salisbury steak was served. It was a 4x4 less than 1/4 quarter inch slice of something. Vegetables all seem to be frozen and is always squash and carrots w/onions or broccoli, cauliflower and carrots, either under or over cooked green beans. We must'nt forget the corn! The menus rarely change, seems to alternate between 2 or 3 standard menus. On weekends there is a lot of hot dogs (chicken), sloppy joes, etc. My biggest concern other than not enjoying food anymore is the nutritional values. I'm diabetic, never had a problem with keeping in control with diet. However when served a meal of 4 baby back ribs (little actual edible protein) with sides of Mac and Cheese, Potato salad and Corn, keeping diabetes in control becomes a chore. My solution is to prepare as much as possible in my microwave and feed myself. That isn't working. I've been dealing with horrible diabetes symptoms and am in process of working with my doctor to fix it. Another major problem with my use of the dining room is I'll be fine at start of mealtime, however, they're so short staffed that sometimes it takes almost an hour to get food by that time, I'm in diabetic hell. I don't require special food or services. Just better. TruWood by Merrill Family needs to loosen their pocketbook and buy better quality, perhaps more qualified kitchen staff, more serving staff and try a little food diversity. Just cause we're old doesn't mean we're stupid. We know when things should be better. Furthermore, they have a monthly meeting with Chef and facility general manager for residents to air their complaints. I've attended and spoken out. All we get are excuses and platitudes. I'm not the only resident to complain about the food. Admittedly it's better than having to do it yourself, however, it needs to be done consistently well, served quickly, salad should be fresh, soup should be hot. If you're gonna do it do it properly. Other than the food quality and inconsistency,shortness of staff in kitchen and serving there are no reasons to hesitate to put yourself or family member here. It's a welcoming place with interesting activities.

The place is great, and the staff is remarkable. I moved my mom here from another facility out of…read morestate, and we couldn't be happier with the overall experience. Beau and his team have gone out of their way to get my mom involved in activities and encouraged her to get out and meet other residents. I highly reccomend Truewood! John

The Cottages section is a perfect place to spend retirement years. Our apartments are spacious and…read morefully equipped. I love my kind and thoughtful neighbors and the warm, professional staff. The food is good. There's self-directed group exercise classes 6 days weekly. Plus plenty of activities - including Bible study two days a week for those of us so inclined. I'm an active 74-year old living independently in The Cottages- knowing a 3-story quality assisted living facility is next door when I need it. And a Memory Care program too. I highly recommend Carmel Village.

Keya not sure her position but she is very rude. I'm sorry my patient moved there from Kingston Bay…read morewhere everyone I encountered were so nice

A couple days ago I had the pleasure of meeting Ellie, the Med Tech, while she was giving my…read moregrandmother her medication. She was extremely helpful with my questions about what my grandmother was taking and even explained what each medication was doing in her body. She was incredibly kind, and my grandmother even shared that Ellie is her favorite. This gave me reassurance that my grandmother is in good hands, especially since I previously had an experience with another young lady who was very dismissive toward both me and my grandmother. I wish the best for Ellie, because I can tell she works in a harsh environment with that staff.

Food is still served semi-warm. Billing Dept. double-bills and charges a late fee when we pay on…read moretime. Very hard to work with. They are always right, and you are wrong.

They are very nice and kind and they care about their clients. They are working together to make…read moresure that everyone gets covered, I recommend anyone if they're looking for work.

This is a wonderful place to work! The staff seem to match Caregivers to Clients really well, give…read moreus great education, and are always there for us when we need them. Lots of really great clients, too!

I want to update my review of Cedarbrook Memory Care. I spend a lot of time there with my mother…read more We love the outdoor spaces and they have rocking chairs with just a really nice. My mother found the rocking chairs inside. She's very happy with them. My mother is so sweet and kind to everyone. We have made friends with many of the residence and visitors.!

My dad was at Cedarbrook for 3 months. My review is only a reflection of an issue we had his very…read morelast week there. As a backstory, my dad has Lewy Body dementia and can unfortunately get very aggressive. He is 61 years old and strong- not at all your average dementia patient. Care staff was more than patient with him and I can't express how grateful I am for them. There does seem to be lots of miscommunication between care staff and management about resident behavior, as I would hear that he was doing better from management but care staff would give me the real story of how his aggression was not getting any better. I made the obvious decision to move my dad because Cedarbrook was just too big for him and he kept having issues with his aggression. It just was not working and that's not fair to put on anyone. I received a call the day before he was set to move that he was out of a certain medication and they were having trouble getting it filled. He had been out for a few days and they waited until him moving to let me know. The reason his medication couldn't be filled was because it's a narcotic (Ativan) that can only be filled every 30 days- the length of his prescription. Long story short, almost half of the bottle was unaccounted for. I reviewed the medication log with the director of nursing and she stated my father refused to take the medication and it was discarded each time. Sounds reasonable, but why wasn't that documented? Especially with a narcotic that is extremely monitored and will not be refilled early. During this, a staff member (I believe her name was Bao) also admitted that since my dad was out of this medication, they had been borrowing some from another resident. Again, my dad is extremely difficult, but that makes me upset for the other resident and their family. I should have been notified immediately and been given the opportunity to reach out to his doctor for assistance. No residents should be sharing a medication, EVER. Please be mindful of bringing your loved one here. Nursing staff on the floor is great, but they need better management and a stronger set of policies and procedures in place.

I wish I could give Westmont of Fresno a higher rating, but unfortunately I had a very…read moredisappointing experience. The two stars are solely for the facility itself. The building is beautiful, very well maintained, and clearly cared for with attention to detail. The grounds are lovely, and their memory care unit offers a generous amount of space for residents. If my review were based on appearance alone, it would be five stars. However, that is where my compliments end. We have been searching for a memory care facility for my father, and with his discharge from a skilled nursing facility approaching, we were feeling the pressure to secure a placement. My first visit to Westmont was discouraging. No one was available to give a tour, and the front desk staff was extremely unfriendly. I was told that tours only happen on weekdays between 9am-5pm and that "most people take the day off work" to do them. When I asked for a pamphlet or business card, they had nothing to give me. On our second visit, midday on a Thursday, we again encountered unprofessional front desk staff. Two receptionists were chatting, and one was practically laying across the counter, barely acknowledging me. They seemed annoyed that I needed help. Again, the person responsible for tours was not there despite it being within the hours they had previously insisted on. The maintenance director ultimately met with us, and while that was unexpected, he was great, very kind, informative, and gave a great tour. The memory care unit itself looked well-kept, so we decided to move forward. I spoke with their Community Relations Director, completed paperwork, and provided our credit card for the refundable $500 deposit to reserve a spot. We were told there were two spots available and four families trying to secure them, so we pushed hard to get everything done quickly. The skilled nursing facility's social services manager moved mountains to complete the necessary documentation within days, and Westmont even came out to do the care assessment. And then...nothing. No updates, returned calls, or responses to emails. Eventually, the social services manager was told that Westmont would not be accepting my father. She requested a reevaluation because the notes did not match his diagnosis, suggesting there had been a mix-up, but Westmont ignored her as well. I made MULTIPLE attempts to contact their Community Relations Director and never received a single reply. Not even a courtesy call after taking our deposit (which they stated was refundable, but no one communicated the process for that either). Regardless of the reason, whether the spot went to someone else or they determined he wasn't a fit, the professional and compassionate thing to do would have been to communicate that directly to us. Being ignored after we completed all the steps they asked of us was incredibly unprofessional and disheartening. For a facility of this size, I truly hope this was an isolated incident. This experience made it very clear that Westmont is not a place I could ever trust with my father's care. That said, I believe things worked out exactly as they were meant to. The next place we toured was Paintbrush Assisted Living and Memory Care, and it has been the perfect home for my father. Their Community Relations Director, Reuben, was warm and helpful from the start, and their Memory Care Director, Traci, is an absolute angel. They treat us like family, and I feel my father is in the best hands.

Once you get your loved one in the facility the management team does not respond to phone calls and…read moreemails for several days at times. It has been necessary to hide phone number to get them to answer. The care team has a high turnover rate and some are not properly trained and behave unprofessionally. They are not licensed to administer a simple blood pressure reading or test a patient's insulin levels. The facility is very beautiful and clean and there are staff who are very kind and knowledgeable but improvement is needed. This review is not intended to reflect that all staff need to improve but to advise newcomers to address some of these issues prior to making your decision to place your loved one in the facility. I am more than willing to update my review when improvements are made.

I was given a tour of the 1-bedroom. Lots of storage space in the kitchen, a pantry area behind…read morethe door in the bathroom for towels, etc and a large walk in closet in the bedroom. Downside is that there is a waiting list. There is a $500 fee to get on the list but it can be either refunded or put towards the community fee or rent for your first month's rent when you move in. If you decide you don't want to move in when your name comes up on the list, you can decline but your name remains on the list.

What's not to love about the place. It is ran professional . Housekeeping is on top of cleaning…read more The residents are happy there are many activities for them to do. 5 star dining.

These care for there patients elderly clients as family so caring lovely staff.They go above they…read morecelebrate each persons birthdays as family they are very gentle always smiling when I come to see my mom Sue.she is in hospice and in the best care.Thank you to the staff always Tammy and my brother Rick Highly recommended.

I highly recommend Green Gables Care Home in providing care to elderly family members. They have…read moreprovided care for my mother-in-law for over five years. They treat her with respect and dignity, ensuring she is clean and cared for. Meals are around a family dining table with conversations and interaction. Residents are provided around the clock care from staff that look after her needs and always welcome family visitors. Staff knows us by name and informs us of any changes or updates when we arrive. The care facility is a family home atmosphere which is inviting, non-hospital environment, which made for an easier transition from her home to Green Gables when she first arrived. Lorik and her staff took the stress off us, putting our mind at ease that she would be taken care of like family. Leeann Errotabere

If you want SUBSTANDARD care for your family member, this is the place to send them! Horrible…read morefacility! They just leave your loved one in bed all day and lie that they are getting physical therapy. Just be prepared to hear a different lie from every person that you talk to, and to get no results.

I was a patient at Golden Living Center in Clovis from Christmas 2019 through January 18,2020. I…read morewas there to get rehabilitated after a serious illness that required a long hospital stay. My experience there was 100+% positive. Everyone there was very nice, kind and professional in the way they treated me. They were all on my side and supported me. This ranged from the janitors through the executive director. This was especially true of the nurses and CNAs. I did come in with a positive attitude. That was reflected by everyone I was involved with. Whenever I had a question it was answered. Requests for help from the nurses and CNAs were promptly answered. I was well taken care of. The stars of the place were the rehab team. Every weekday I was helped to work with weights to build up my strength and stamina. Also we worked hard on walking. I was constantly encouraged in my desire to build up and expand my abilities. They helped me get my life back and for that I am grateful. I saw the same excellent care given to the guys I shared the room with. The physical facility was well kept up, neat and clean. If I ever had to this again, I would want to come back.

My young daughter and I are frequent visitors of Atria Fresno, staff and Melissa are supportive in…read moretheir local community. the employees and residents are very welcoming and all seem happy to be there! It is a beautiful community well kept.

Our mother is a resident at Atria Fresno, in the Assisted Living section. Care Givers have taken…read morethe time to know her individual preferences including how best to wake her, what music channel she prefers, and even sing and dance with her from time to time. The dining room staff is friendly and help make meal time something residents really seem to look forward to, by not just providing meals but talking with residents, and listening. The nursing staff monitors all medications, including requests for refills and clarifying instructions with physicians. The nursing staff has also been invaluable in keeping resident's family informed of communications with physicians office, and any noted changes in resident's needs or behaviors. The staff provides a positive, friendly, healthy atmosphere for our parent. This review does not rate the physical facility or maintenance.