TERRIBLE Customer service. They are rude, extremely unprofessional and do not appreciate their…read morecustomers. I have been going there out of convenience but I have made the mistake in contributing to their success when they are not worthy. Going forward I will commute to Bloomfield where the owner despite my not shopping consistently is always so excited to see me and grateful for my visit to his store. Moral of this is appreciate your customers because it does matters. Going forward I will contribute to the success of an owner who is humble and appreciates his customers. I will be sure to spread the word to my clients and friends. Do not ship there! Let's not give them our money when they treat Regular customers that have made it possible for them to be there and prosper!!

The people in this store act very entitled to other people's money. I know he doesn't have a…read morereason for why he all of a sudden decided to give me a hard time. He felt bad in the end but by then it was too late for me. With the way shit is going in this world all we can ask for is okay customer service. Shame on them. I'll order my hair online and take my chances.

I love this skin care store, staff is very knowledgeable. Helpful and the best part when you buy a…read moreproduct such as Lamire you get wonderful samples.

This was one of the most unpleasant experiences I've ever had at any type of retailer. After asking…read morefor assistance, the woman "helping" me was disgusting. She was disinterested, chomping gum, and agitated that I even asked her a question. When I asked her for help locating a product, she looked me up and down and then said, and I quote, "you're going to have to give me a lot more than that if you want our help". Absolutely appalling. To not even offer help to a customer? And to address me in that tone? I will never ever return here. Sephora and Nordstrom will continue to get my business instead. And I will make sure my friends in the area also take their business elsewhere. No wonder people shop online!

I haven't had a wax in over 4 years, Piper made me feel comfortable & the pain minimal. She is very…read moresweet and professional. Able to accommodate you because life just happens. Her suite is nice and clean! Definitely will come back!

Piper is knowledgeable, professional, personable and awesome! My facials are always so relaxing and…read moremake my skin look and feel great! I usually get the Vitamin C facial but I plan on trying others very soon. She has some great options for various services. I recommend her 100%. I've been going to her for years and never been disappointed. Book with her asap! Treat yourself. She's my fave!!

I wanted to buy a new fun hat. This store had a very good selection. After looking over all the…read morehats on the hat display table, I chose a cute one. Ouch! No price tag. I requested a price tag from a store employee very politely. He took my hat. I shopped throughout the store for ten or so minutes. When I was ready to check out, I was confused where the my hat was. I approached the check out area according to the sign. An employee was popping a pimple using his fingers and a mirror at the register. I greeted the employee. The employee focused on ringing my sale. I told the employee that somewhere in the store was a hat I wanted to purchase, an a mysterious person was checking the price. Finally, I saw my hat without a price tag. really Solid Gold? After three people discussed what price, $9,99 was paid. Jerks

I went to the store on 8/14/24 to buy a hair ponytail but just looking at my mirror I realized it…read moredid not match with my color like the lady who work there told me, and also the click was broken. I went back next day to exchanged it for another one. It was in the plastic and ticket attached to it and I had a receipt, not use. The Chinese guy which I believe is the owner was nasty and angry that the click was broken and kept saying "I cannot believe it was broken " He had a bad tone of voice like assuming I broke it and he did not own me nothing. He did not want me to pick a different matching color.It was only few dollars! I should kept walking but I didn't like that he was nasty and kept assuming that I broke it... but because he got me angry with his accusations I stand for myself. Don't go this store management is an A..h... If you buy something open it and check if is good because if you go back to exchange it he will give you a lot of problems. No choice ..he is getting one star because I have to put one. Bad customer service. 0 star West Hartford location.

An amazing place for beauty products. The owner is a super nice man. Looove the place!read more

Stopped by Hair City over the weekend to pick up some items and let me say it was quite a "hair…read moreraising" experience - however I mean that in the best way possible! Located in a non-descript shopping plaza that I almost passed by even using GPS, Hair City is in a shopping plaza that also houses a hair salon (very convenient) but also a fish market (an odd combination to be sure). For a Saturday afternoon - the parking lot was hopping and although the fishy smell that emanated from the hallway was a bit off putting, I persevered as I was on a mission. Once inside I was greeted by a plethora of products for both men and women. From wigs and extensions to hair dyes and styling products, this store has it all. Although the store has a myriad of products, which might be overwhelming, the shelves were neatly arranged and organized. As I traveled up and down the aisles, I was amazed at how many products Hair City had in stock for not only women but for men as well. . The staff was friendly and accommodating and they were able to help me find exactly what I needed in a short amount of time. Even though I had a hard time correctly explaining what I needed, I must have made enough sense as they directed me to exactly what I was searching for. A great hidden gem in Hartford. Definitely a place to go for all things hair related! Putting this in the category of don't judge a book by it's cover!

The employees are very rude here at this store. When you walk in they don't greet you, they don't…read moreask you no questions anything at all. I went to go get weave for my hair and ended up getting the wrong hair even though I asked the lady if that was the right hair. Now I can't exchange the hair. Horrible store