This is one of my favorite spa and self-care stores! I always opt for the bath bombs or the fresh made soaps! All of their products are cruelty free, vegan, and made with the best quality ingredients. There is something for everybody, whether it's a bath bomb, haircare, amazing smelling soap or other self indulged care items. read more

See all

Brooke , was Very helpful, knowledgeable, at your West Farm Mall location Exceptional Service I would highly recommend her when purchasing a gift or for yourself She's going to be our go to girl ! Janice and Brian M read more

Great store. Dasha was excellent, really helpful! I hadn't been to Lush in a while and I didn't know what to get. Even though they were closing soon, I was helped out and left satisfied. Smells great, and the products are beautiful! read more

Lush Fresh Handmade Cosmetics - Cosmetics & Beauty Supply Near Me - Farmington, Connecticut

Who doesn't love stopping in at Lush? It's always so hard not to buy one of each of their bath bombs. And I love how a lot of them have glitter. I've got to say too, their bombs might be more expensive, but they definitely are of a high level quality and you get a longer lasting scent, and the colors stand out more. read more

See all

I always love Lush. One of best brands around. As of right now the stores are open but you can't go in. But they give you A class service helping you get all your Lush needs. The products are made in North America, Canada..no animal testing! Amazing scents. Also great bath bombs. I use hair shampoos, conditioners. Face mask like rosy cheeks and cup of coffee as well. I enjoy sex bomb and peachy bath bomb. I just don't recommend black bath bombs they can stain your bathtub, I don't feel like it's a permanent stain to the bathtub but it can be a pain in the butt to clean. They also have body spray which is so amazing!!! I can't wait to go back in the store and shop for myself! read more

Lush Fresh Handmade Cosmetics - Some of my shampoo anr conditioner collection not shown is the bar conditioners. - Cosmetics & Beauty Supply Near Me - Farmington, Connecticut

See all

I used to shop at Lush all the time, and I got their products as gifts a lot. I had a pretty extensive collection. Thank goodness I came to my senses. Lush is a very eye catching store. They sell colorful and beautifully designed bath bombs. I remember the time, not so long ago when Lush was the only manufacturer of the infamous bath bombs. That has changed since. They sell beautiful and fragrant soaps that are sold by weight, endless bath products, solid shampoos, a small collection of very expensive makeup, skin care, etc. This store is just so much fun for all your senses. One product I truly love is their face and body scrub, called Ocean Salt. I love to use this on my face when it really needs some TLC. This stuff is lovely, but costly, especially if you use it as a body scrub, the 10 ounce tub will cost you a hefty $40. And pretty much everything here is just overpriced. An average bath bomb is $8.00, and it's intended as a one time use. I'll sometimes, maybe once a year, or less frequently, pick up something here as a special treat for my self, probably the Ocean Salt, and I'll use it sparingly. I appreciate that Lush is minimal on packaging. They will give you a sample on anything you ask for. However, the prices and the practicality of some of the items are just not for me. Each of the products comes with a label of an image of who made it and when, and the expiration date. This is a beautiful and colorful store to check out, but be careful your wallet will cry. read more

See all

I have twice ordered online and seamlessly picked up curbside, which is a great convenience. Deducting one star because it's still a little hard to find the large containers of shampoo in stock. read more

I Love LUSH! I have been using LUSH for many many years. I love that this company is very earth conscious. They use fresh ingredients and don't put all the unnecessary crap that most companies put in their products. Love Love those Bath balls. Bubble bars are awesome but don't put them in a whirlpool tub unless you want your tub and bathroom filled with overflowing luxurious bubbles, not fun to clean up. Dream Cream is my husband's favorite when he has eczema outbreaks. Soothing to his irritated skin. The sales staff here are very friendly and very knowledgeable about the products the store sells. And it's great that I no longer have to drive all the way to Newbury Street in Boston anymore to get my LUSH fix. So don't be shy stop on bye and maybe you to will become a fan also... read more

Lush Fresh Handmade Cosmetics - Cosmetics & Beauty Supply Near Me - Farmington, Connecticut

I had the best trip here ever yesterday. It was my birthday and I decided to treat myself to a new cleanser. I am extremely indecisive and since these products are a little pricey I am hesitant to buy unless I'm confident that it'll work. My sister, girlfriend, and I spent about an hour in the store and Sarah told us everything we needed to know about every product. She never got annoyed or frustrated with my inane questions and she was so helpful. She let us try multiple products and she was so honest about which products she loved and which ones weren't worth the money. At checkout when we were leaving she threw a bath bomb in my bag that she bought for me as a birthday present. Sarah was so overwhelmingly kind and it made my whole day. read more

I've been a fan of Lush products for a long time. They are wonderful, natural, and awesome smelling; not cheap but well worth it for those who value good quality hair/skin/bath products. I'd been impatiently waiting for the opening of a Lush store in the Westfarms mall, seeing that the closest stores are at least an hour away. The last time I went to a Lush store, it was in Providence, and was a terrible shopping experience. The salesgirls were overly eager and invasive when I was just trying to browse- as soon as I would get one to leave me alone, another one would pop up in her place to ask me scripted questions or try to show me how something works. For that reason, I was very much on the defense when entering Lush at Westfarms, but was pleasantly surprised to get a friendly greeting and then be allowed to browse independently. When I was approached by a salesgirl (Lauren), she was friendly, non-pushy, and left me to continue shopping on my own when I gave her the cue. Attention, corporate: when your salespeople follow me around the store to the point of harassment, I will want to get out of the store, having spent little or no money. When I'm allowed to shop in a relaxed manner, I will spend lots of money on your fabulous products, as I did in the Westfarms store. read more

This was my second time ever in a Lush store, but I'm sure it won't be my last. My first experience was in a store on the Upper West Side in NYC. This store in Westfarms Mall is brand new and the first salesperson I dealt with wasn't that helpful. The whole reason I want to shop at Lush is for the less toxic products that they offer. I try to avoid crap in my beauty products and thus I don't wear make-up and currently use MyChelle products for my face, but my go to body butter from Burt's Bees was changed and the new formula sucks so I have bought all that they had of the old and am on my last tub of it, so I'm in search of new products. I came in to return a few products from the NYC store because I was just getting all I could because I did not realize I had a local Lush. The girl really didn't seem to know what she was talking about- she told me that Propylene Glycol was, and I quote "great for your skin" after I told her I try to avoid as many unnatural ingredients in my products as possible. Although I wasn't happy with her knowledge, I'll give her a pass as I know the store is new and they have a LOT of products to get to know. She was very nice, but a little clingy when I just wanted to look and think and read labels on the products. So far, I like several of the products I've purchased at Lush and I'll be back. I like that you can get a sample of something if you ask for it because some of their stuff isn't cheap, so it is nice to be able to try it first. They do let you return used product as well- a really nice option! I'll update this review after I've had more dealings with this store, but if you are in the area, I definitely suggest checking it out. There are plenty of nice things for gifts as well. read more

HORRIBLE customer service. I was looking at bath bombs today for a Christmas gift and one of the sales reps comes over to me and goes "Just so you know, we close at 6pm tonight". (It was 5:50) with a sarcastic smile. I love the products in Lush, but I feel as though their customer service can be very pushy and sometimes, rude. Will not be returning to this specific location. read more

I loooveeee Lush. I became obsessed a few years ago when my sister introduced me to it. Every lush store I have ever been to I have received excellent customer service: to the point I got a gift card for a friend's birthday so she could have the "lush experience" I raved to her about. I had talked about lush and their obsessive and amazing training to so many people! But when I came into this lush store; it was like I was at another company. I was shocked. And I regretted getting that friend the gift card, because now, she was going to have a bad experience and it would be my fault! No lush store has ever disapointed me! Which is why I wanted to write this review. At this lush, I was never greeted. No one came up to me to say hi, offer samples, try a new product! Two employees were in the store behind the counter talking to each other and singing to the music playing. One started to walk around the store while singing and shouting to the other employee...but never acknowledged I was there. Finally, when I decided what I wanted to buy, I walked up to the counter where an employee was standing. It took her a good 20 seconds to realize I was there and turn around to check me out. She was polite when ringing me up, but nothing you wouldn't find at any retail store. This was so out of the ordinary for lush stores that I have been to. I hope this review helps to get the store back on par with the amazing lush I came to know and love! read more

Absolutely terrible. I love Lush products it's just that their employees are terrible. I actually hate going into the store because every time I have I've been harassed by the employees. They just don't know when to quit it. The other day when I went in was the worst time ever. The lady asked to help me and I told her I was just looking and made it very clear that I wanted to be left alone. However, she would not stop coming up to me...trying to get me to try stuff then wanted me to tell her about my skin. I said no several times but she did not care. I'm not sure if it is management who is telling them to do this or that they just don't know when to get out of someone's face. I wish I got her name because she was just awful. I will not be coming to Lush ever again because of their overbearing employees. read more

Lush has the best products. Free samples to try I always go back and purchase after trying. Big shampoo is amazing fig and leave soap smells incredible you will be hooked after trying. read more

The best place ever!!! I stop here whenever I'm at the mall. The scent alone, you can smell from pretty far away and its delicious. I almost always use to the ocean salt scrub on my face and body to exfoliate. Everything there is made of natural products to help your skin. I also use the dream cream which is super hydrating for my skin and is made from whole oats. I promise you everything they have is handmade and so good for your body. They're huge on recycled materials and are against animal testing. Both things I also believe pretty strongly. Everything about their company ethics stands out to me and I will continue supporting them! read more

One of the best customer service experiences I've ever had. All of the sales associates knew everything they were talking about and were extremely helpful. This was my first time going into a lush store and I'm glad I went into it. The staff got me so excited to use all of the products that I bought I cannot get home fast enough! read more

This Lush is phenomenal! I worked with one young man and he was fabulous, great character, so kind, and so so helpful. I initially went in to browse, wasn't looking to buy anything but he sold me on the mask of magnanimity. He asked me questions about my skin, knew exactly what would work best for me and I left with that mask and I LOVE it! He was a fabulous sales person. Highly recommend this Lush because their staff is seriously amazing and they care about their costumers. One of my best shopping experiences ever! read more

Great products, but bad service. We got yelled at and insulted for touching a sample... bad customer service. We loved how we could test a bath bomb. At cashier they told us we couldn't have three separate bags. I would go there again but the staff is very rude. read more

right when i walked into this place, i knew that it was going to be great. it smelled so good in the store. when i walked in, i got greeted, and they asked what i needed. i told them exactly what i needed and they gave me options. they let me sample things and they were so nice! overall the store is amazing! read more

I adore Lush. I adore the products, but after my last visit I won't go back again. The employee was beyond overbearing. She was pushy and I felt obligated to buy something. I like to shop and be left alone. If I want help, I'll ask. Every time I said I liked something she said "ok, I'll bring it to the register for you." Which is annoying! When I'm ready and want to buy it, I will. Being so overbearing and on top of people isn't the way to make sales and it actually made me leave without spending a penny! I'm not sure if the employees are trained to be like this or what, but it made me very uncomfortable and gave me anxiety. Let people shop in peace, don't force your products on people. I felt like I was dealing with those annoying it works, younique etc. people! Lush has amazing products, hopefully this stops as I'm sure I'm not the only customer to be driven away and not buy or enjoy shopping there because of this. read more