Clerks are very knowledgeable, professional and friendly. Welcoming atmosphere, store is well…read morestocked and clean!

I am shocked by the reviews. I've been going to their store for 4 years now and I'm always greeted…read moreby friendly staff and asked if I need help. Store is always clean, products are placed in order and maintain properly. Cashiers are always very nice.

I've always found makeup to be fun but never really mastered the art of applying it but that…read morechanged tonight with the help of Rebecca and Melissa. I arrived for a 30 minute session and was greeted by Melissa who told me Rebecca would be doing my makeover for the evening. While I waited for Rebecca, Melissa got a feel for my skin type. She then primed my face, gave me some tips on shaping my brows with makeup, and we spoke about eyeshadow shades. Soon Rebecca arrived and started the makeover. Rebecca explained each technique and what product she used and even had me try a few techniques on my own. While she was still doing the makeover Melissa came back over and we all chatted for a bit. Overall this was a great experience. I learned a lot from Rebecca and Melissa in a short period of time. They were both professional and made me feel comfortable. I'm sure I will be returning!

If I could give ZERO stars I would! The STORE MANAGER was extremely rude and very unprofessional!…read more I had an appt at 1 and I got there at 2:00 pm, cause I was ripping and running doing last minute errands for my sister wedding which was scheduled for 5 pm, that same day! When I got to the store, the store was completely empty, not one person! I stood at the counter and waited as I saw her in the back doing her OWN makeup! I went over to her and told her I had an appointment at 1:00 for lashes and I'm sorry that I'm running so late. She asked if I could come back, because the store MIGHT get busy! I said I'm not able to, due too my sister getting married and I was already running behind. She responded NO, sorry. And I said it takes 15 minutes to put lashes on and there's literally nobody in the store, as she was sitting there doing HER makeup! I got upset out of frustration, and urgency of getting to the wedding venue on time! I asked for the store manager's name and she stated that she was the store manager and said her name was something that I did not catch. She said she would give me her card, I said great! I mentioned it was ridiculous considering it doesn't take that long to get lashes, and she went on to say lashes are only $15 its NOT WORTH MY TIME. I got extremely upset as a consumer and stated that's not how you are supposed to do business! She told me then that I did not consider her feelings as when I came in and interrupted her! I then asked if I could just purchase the lashes and I will get someone else to do it and she stated she would NOT sale me the lashes because I had an attitude! By this time I was extremely upset and just wanted the business card so I can go to another store to get my lashes. She then denied me the business card she offered because I had an attitude and threaten to call the police on me because of my attitude! I am 39 years old, and never in my life have I been treated like this before! I will also be reaching out to corporate office every day until something is done about her.

I am NOT a makeup person. If I ever needed anything, I would just go to CVS or Walgreens and just…read morebuy whatever I used to buy for my skin when I was in middle school. I decided, being almost 40 and on the job market, to finally invest a bit in my appearance. I walked into Blue Mercury and was treated like a long-time, valued customer. I didn't catch the name of the folks that helped me, but they advised me on what the best thing was to buy for the simplest makeup application, and even gave me some samples so I had a proper mascara to use on the day. I cannot thank the lovely salespeople enough. They made me feel great from the second I walked in.

I visited this store a few weeks ago with two friends but this has been on my mind ever since…read more While the store is stunning, the customer service really ruined our experience. There were two employees working. Only one paid attention to us even though we all needed individual help. We found this employee to be dismissive and quite frankly, insulting. My friend asked for a highlighter and the employee said sarcastically "well what have you been seeing online that you like?" When she showed us a product she said someone on tik tok with lots of "older followers" likes this product - we are in our 30s. That is offensive. She then proceeded to pretty much ignore us and the other employee there paid us no attention. For an expensive store that requires assistance, this was extremely disappointing.

Stopped by Hair City over the weekend to pick up some items and let me say it was quite a "hair…read moreraising" experience - however I mean that in the best way possible! Located in a non-descript shopping plaza that I almost passed by even using GPS, Hair City is in a shopping plaza that also houses a hair salon (very convenient) but also a fish market (an odd combination to be sure). For a Saturday afternoon - the parking lot was hopping and although the fishy smell that emanated from the hallway was a bit off putting, I persevered as I was on a mission. Once inside I was greeted by a plethora of products for both men and women. From wigs and extensions to hair dyes and styling products, this store has it all. Although the store has a myriad of products, which might be overwhelming, the shelves were neatly arranged and organized. As I traveled up and down the aisles, I was amazed at how many products Hair City had in stock for not only women but for men as well. . The staff was friendly and accommodating and they were able to help me find exactly what I needed in a short amount of time. Even though I had a hard time correctly explaining what I needed, I must have made enough sense as they directed me to exactly what I was searching for. A great hidden gem in Hartford. Definitely a place to go for all things hair related! Putting this in the category of don't judge a book by it's cover!

The employees are very rude here at this store. When you walk in they don't greet you, they don't…read moreask you no questions anything at all. I went to go get weave for my hair and ended up getting the wrong hair even though I asked the lady if that was the right hair. Now I can't exchange the hair. Horrible store

Today I went to get some items and even though it is freezing cold, the man came out to hold the…read moredoor open for me upon leaving and entering. Tanisha, the sales associate was so knowledgeable and even helped me with my scooter. For all my disabled people, the aisles are clean, wide enough for scooters, wheelchairs, and walkers and the items are stocked, organized and accessible and for those that are not there is always help. There is handicapped parking, it's on the bus line, the entrance is regular pull and push to open FYI. You may have to ask but they said you can do pick up curb side of you call and pre-pay. I'm so glad to have found them, they've made it a really good day today!​

Location: Perfect it's easily accessible and right on blue hills avenue…read more Prices: The prices are inflated a little too much, but their selection is fair they have everything from weaves, shampoos, conditioners, wigs, make up, hair oils, body wash, lotions, and hair accessories and more. Employees: The people who work here are the most friendly of people I've have seen working in a hair store. They are knowledgeable and always ready to help. The store is always clean and everything is easy to navigate to. Parking: There is plenty of parking available!

Very nice store. Service is helpful. They offer you their licorice tea, which is really comforting…read more They have some gift packages for the holidays. Products smell nice, and the store just has a great vibe.

Amazing time with unbelievable staff and fantastic products! I've been walking by the store and…read morethinking of stopping g in for years, so happy I finally crossed the threshold! The staff was warm and welcoming, and from the relaxing and soothing hand massage and hand softening products (expertly handled by Dayron) to the chakra balancing it was a wonderful experience! My favorite experience was the scalp analysis. It was great to see images from three spots k. My head, and be guided through the best product options for me. I left with products that I think will improve the overall health and look of my hair - thank you for the knowledge and suggestions! The yummy California Pizza Kitchen pizza and delicious teas from The Green Tea Store were so appreciated, and the cherry on top was leaving with a goodie bag. I'm going to be using the coupon for the tea store the next time I stop at Westfarms. Thank you for having us, and I look forward to shopping in the store again! Alex was on fire as the MC and host with the most! Fun evening for sure!!!

Family style atmosphere, smiles with customer care. Mazzara…read moreand her assistant's Have the ability to do the style you want, put a twist on it Or create The desired look you want to achieve. Might be a little costly, Yet when going on a job interview, You know some times you have to spend money to make money. I got the Job

1.0 star rating I hate to do this..i really do. But i feel…read morelike it's necessary in order for businesses to do better and grow. Professionalism and timeliness is so VITAL to maintain clients. I waited just over 2 hours...2 whole hours. I had an appt. I arrived ON TIME, and yet i waited 2 hours! I was able to watch a whole full length movie on their projector screen while waiting. I was in disbelief that a business would be so disrespectful to their NEW client. I actually ended up leaving. I couldn't take it anymore. The owner MUST make some changes if she wants to retain clients. I also noticed some MAJOR haircare no no's that would make me never come back. It hurts my heart to write this because i believe in small businesses. However, even small businesses are expected to be timely and accomodating to their clients. This has been a very unfortunate experience!!

Cindy was very accommodating and gave me the cut I asked for. The place is clean and professional…read morelooking, with pleasant stylists.

If your looking for a new salon to try... Go to CITY SNIPPERS IN MERIDEN…read more.. Just had my 3rd visit with Cindy. Absolutely pleased with my haircut. Before that she permed my hair. Can't say enough about the salon. She is friendly, personable and she listens. The shop is clean and she is keeping up the new rules because of Covid19. I made an appointment for my mom. Keeping my fingers crossed. (Old school)Lol But I'm very confident that Cindy will do a great job. THANKS FOR A GREAT PERM &HAIRCUT