Two years ago we had a carpet laid in our master bedroom. Cleaning people vacuumed and suddenly it…read morepopped up in two places. I called Cramer and they told me we just needed a tightening. Came within a few days - NO CHARGE!! So few companies stand behind their product like this one, we were very impressed.

We've used Cramer's twice for our home - once to refinish our floors and the second to lay…read morekitchen's floor and hallway carpet. From beginning to end they are completely reliable, professional, and good guides in a complex process. The selection of flooring and carpet is more than sufficient for the curious homeowner, and you get good practical advice to avoid overspending. Wouldn't go anywhere else. - Andrew Apter

I had a small carpet repair done around a new staircase, and Luke was extremely responsive. He was…read moreable to work me into his schedule within one business day, which I really appreciated. I will definitely be using Luke again for larger projects in the future. His crew was courteous, kind, efficient, and affordable, and they did an excellent job. Highly recommend Luke and his team!

Between ease of choosing the right carpet from home, Luke's expertise in types of carpet and…read morewearability, to the efficient and professional installation, this experience was a breeze. Highly recommend!

I am a previous satisfied customer of Nicks Floor Covering aka Rose City Hardwood Floors. Years…read moreago, they did 2 excellent W2W carpet installations, and a whole house hardwood floor refinishing. Naturally, upon needing a hardwood floor refresh for a single room, we called Nicks. When we spoke to them, they said they currently had a minimum job of 400 sq ft/$1500. Realizing the one space was under 400 sq ft, I measured the space and the adjacent room. Happily, the total floor area was easily over 400 sq ft. We had them come out to measure for an estimate. When the estimate arrived, it reflected a sq ft number greater than my measurement for the entire space, and there are kitchen cabinets to be subtracted from the area to be refinished. The estimate was for the area "measured" by Nicks Flooring x $3.50/sq ft. The difference in the estimate based on his total area v. our measurements would have been about $200. We are not pleased with the apparent mismatch in the measurements, we called and asked about the discrepancy in the measurements. The person with whom we spoke, said she would find out what his measurements were are would share them with us and revise the estimate. When we finally received the revised estimate, it arrived with no measurements nor total square footage. The new "estimate" was simply for a minimum charge of $1,500. Why this encounter is resulting in a bad review: We are ok with the minimum charge, but there was an additional item we wanted that was added to the $1500 instead of being considered as a part of meeting the minimum. We are good with the minimum, but now feel like we're being taken advantage of. The results of the review of the actual measurements were not revealed. We can only assume that there was something to hide. If the minimum is being communicated as 400 sq ft or $1,500, someone needs to improve their math skills. The product of $3.50 x 400 is $1,400. This merchant just lost a piece of business and earned bad word of mouth. Simple honesty and transparency from the beginning could prevented this.

Nick's flooring had been easy to work with and the installation of the carpet was perfect- quick,…read moreclean and polite crew. Price was exactly what I thought it would be and the carpet is gorgeous. Claire and Nick are friendly and knowledgeable and Amy is always quick to answer any questions. Would highly recommend to anyone who needs flooring!

Our experience with Monks was outstanding. 10 out of 10 will recommend it to all. In a phrase =…read morefrictionless high quality. Joe Corticada - our day to day lead - kept us up to date on progress and found creative ways to complete the project ahead of schedule (under 3 months). Amanda Cook helped us bring our design to life ensuring it balanced both aesthetics and function. Mike Drohan helped us spend our budget where it mattered most (custom door - still in love with it!), while balancing high quality lower cost windows. As someone who has gone through other remodels and acted as a pseudo GM, I can tell you I will never go back. This team delivered, did so as a team, and gave us a very high quality product that will produce memories for ages. Our little guy is already obsessed.

We're very happy with the new master bath window shutters. Once again, Ward and Bill did a GREAT…read morejob. Thank you!

Monks is very professional on time and does great work. They were always available when you needed…read morecontact with them.

This was the second time I've used Monk's for painting projects at my home in Morris Plains, and…read moreonce again I was extremely happy with the results. The first project, several years ago, involved painting multiple interior rooms and crown molding. Most recently, I hired them to paint three new structural porch columns and my front door. While that may sound like a straightforward job, it really wasn't. Black structural columns are not something you see every day, so preparation, product selection, and attention to detail were critical to getting the look I wanted and ensuring the finish would hold up to the elements. Bob came out to provide the estimate. He was professional, easy to work with, and, most importantly, took the time to listen to what I was trying to achieve and the concerns I had about the project. He was also able to get the work scheduled within the same week. I worked closely with Ron, who I believe was the lead painter on the job. He was incredibly knowledgeable and detail-oriented. I supplied the INSL-X primer recommended for fiberglass columns and discussed paint options with him. He agreed with the approach and helped ensure the project was done the right way rather than just the fastest way. The work took two full days and exceeded my expectations. The crew took great care to protect my brand-new porch, covering the decking and railings thoroughly so there was no risk of paint getting where it didn't belong. What really stood out was the follow-up. Both Bob and Ron checked in independently after the work was completed to make sure I was satisfied. They also made it clear that if any issues came up, they would come back and make it right. The pricing was fair, the workmanship was excellent, and the customer service was outstanding from start to finish. It's refreshing to work with a company that still takes pride in doing quality work and standing behind it. I plan to use Monk's again next year for additional interior painting projects and would not hesitate to recommend them.

Unprofessional. Never called back and never responded back to my texts. For what reason I have no…read moreidea. Called this company and spoke with Berti. I had water damage to one of my room upstairs due to a radiator leak. I wasn't sure if we needed to do just the 1 room or the whole upstairs since the wood is all connected. When I had spoken to him on the phone he said there may be a slightly different color if we do just the one room. So before he came out, I asked if he can get us both quotes. He came out when I wasn't home but my wife was. He didn't measure anything. Look at the room where the damage was and left. He didn't look at the rest of the upstairs. I didn't get a message for him so I texted him. He gave me a quote for the one room. I asked, do you have a quote for how much it would be for the whole upstairs. He said he didn't look at the other room upstairs. I described the size of the other room upstairs and he texted back with a quote. I asked if you can send me in writing the 2 quotes. He said he has to charge me $150 for the quotes. Then I said, "What? Why?" He never responded. Just in case he didn't see it, I text him again the next day. He didn't respond again. Extremely disappointed with him and his lack of response.

The team was great! Floors look beautiful, the guys were efficient, Berti was very communicative…read moreand they left my house spotless.

Excellent experience working with Floor Expo. Jimmy and Mike are very knowledgeable, patient, and…read morehelpful. They were fast to answer questions, considerate of my budget, and the install was smooth and easy. Great guys! Huge selection at store, too. I wouldn't go anywhere else!

Shady business practices and the salesperson Oscar lied about floor cleaning saying it was included…read morewhen we went in the first time than wanting to charge $50. When I called back he insisted this was the price and HUNG UP on me.. No way to treat customers. STAY AWAY

They were responsive, efficient, and fairly priced. Installed a garage grate to stop flooding and a…read moreFrench drain in our basement, both done quickly and professionally. Hardworking and polite crew. Highly recommend!

Took the time to come on-site and do a detailed walkthrough multiple times. The estimates were very…read morereasonable and on point. Additionally, they give you options and their recommendations but ultimately let you choose. Work done: French drain, window wells, gutters. Plan to hire them next for basement painting and mold remediation and prevention. Definitely recommend.