Magnus Anderson out of Chatham renewed the floors in my house. They were the most professional crew…read moreI have ever used for any work in my home. I used the dustless service and it was, as promised, completely dustless. The two young men who did the work were completely professional, honest, meticulous, and we felt no hesitation allowing them to work in the house while we weren't there. I can't begin to express how careful and wonderful their restoration work was. The price was great. You get what you pay for. A+++

tl;dr Go to Cove if you want to be talked down to, dismissed, and belittled. Go elsewhere if you…read morewant great service, a business that cares about their customers, and an organization that tries to meet their customers' goals. I had spoken with Ron on the phone and indicated our priorities to him by phone: to be able to move quickly in the selection process, cover 2,000 sq ft, and do it within a reasonable budget. I even followed up with photos via email, so we could move faster in the process. When we came into the store though (at the agreed upon time, although Ron repeatedly told me I didn't need an appt), Ron was not immediately available and then, when we did start speaking with him: - he talked about cost as something you had to make "palatable" (as if the concept of a budget is unreasonable or distasteful) - we had to actually ask him to show us around the store because he was very focused on showing us only the most expensive vinyl -- which then turned out to not be applicable b/c it didn't come in stair treads. When discussing the fact that the vinyl would be for a basement, he should have asked about the entry to the basement and guided us appropriately to feasible options. - someone else arrived to talk to Ron while we were there and he simply dismissed us, telling us that it would take multiple visits to make a decision, despite us being very clear about our time sensitivity. - he refused to explain how the pricing would work while we were there, and what components would make up the total - he never said "bye", "thanks", or even "have a nice weekend" to us when we left after 1 hr in the store We were very frustrated when we left, given Ron's dismissal and his inability to understand and help us achieve our goals, and I called later in the day and spoke with Donna. Donna said she was leaving for the night and would call me back Monday or Tuesday and would also set us us with an additional sales rep, Doug. Well... Donna never called me back. And Doug was as incompetent as Ron, extremely unresponsive (again, despite our time pressure), and just grossly smarmy with my husband (when my husband returned some samples) -- read: used car salesman vibe, not genuine interest. After 1 week post-measurements, Doug let us know he had a quote for us (which he never provided in writing) and said it was for three bedrooms. When I asked about the fourth bedroom, he said he'd have to call me back and then when he did (several hours later)... the price suddenly went up a few thousand dollars. He misread their own measurements, quoted us incorrectly the first time, and didn't even include the full extent of the costs at that point (plus still no calculation for stairs). When I let Doug know that we had received a quote elsewhere for similar quality products for several thousand dollars less overall, he refused to believe it, and told me I should bring those samples in so he could explain to me how they were lesser quality. He also asked if my other quote (despite me saying it was from a local company) was from Home Depot -- as if Home Depot was obviously lesser than their options (irrespective of the option selected). When I told him it wasn't Home Depot and was, in fact, another small local business, he flat out refused to believe that was the case. I tried to give them one more chance though and asked that, if they wanted the business, to look for options similar in style to what we had picked at Cove and propose something that might be more cost competitive. I suggested that we'd come back in and could review what he found together. After numerous days, he didn't respond so I sent an email summarizing our discussion. Ultimately though, he decided we weren't worth his time (because who should actually work to understand their customers' goals and help meet them?) and wished us luck with our "project". No, Doug, Donna, and Ron -- good luck to you. You need the luck more. I've found a great local flooring company that actually wants our business and your disinterest in working with us led us right to them. Update following the owner's response to my review: It does not shock me that the owner is trying to discredit my review by placing blame back on me (a move, where I'm living, etc.). None of those explain why Cove treated us poorly and refused to work with us, and are just a distraction from the core of the issue -- Cove is not interested in understanding customer needs and aligning to them in service of being able to successfully transact a deal. They also mention in the review below that they intended to show us alternate products, but that is a lie (and was already disproven in my original review) -- I had to ask for alternate products to be shown to us via phone, then via email, and ultimately received a reply from them wishing us "luck" with our project and dismissing the opportunity to do business together. They never prepared any additional products to show us, despite multiple requests.

I went to Cove to look at carpets awhile ago, and got very little help from the employee who was…read moreworking that day. They gave samples to take home, and when I returned them, I asked to be contacted so we could discuss next steps. I got no response. A week ago, I contacted Cove again and asked that I get a call back to discuss carpeting options. My call was never returned. I'm rather appalled that Cove seems so disinterested in potential new business. I will look elsewhere.

Everything went perfect, from our initial phone call, to the measurement drawings, to choosing our…read morestair runners, to installation! All top of the line, with excellent customer service

We had a stair runner installed by The Carpet Girl and we're so happy with the finished product!…read moreThe owner was welcoming and helpful in the showroom as we picked out our carpet with our rowdy toddler in tow + the installer was very professional and efficient. Would highly recommend their services!

They are the best! You may pay a little extra, but it is so worth it. The carpets and rugs are…read morebeautiful and exciting! If you go to the Morristown NJ showroom, make sure to see Stacie in the fabric and wallpaper showroom to order amazing designs and patterns that you can be used in your projects.

We had a wonderful experience with J&S. Steven was our salesperson and he was very helpful and…read morepatient. He knew his stuff. He was not pushy at all and made excellent recommendations. We were lucky enough to get the work done just days after making the purchase. Kevin did the installation. We had a carpet runner put on 2 sets of stairs. He was a true artist and absolutely immaculate in his work. All of the patterns matched up perfectly on each step. We are so happy with the work and the price (we got 2 quotes and J&S was cheaper by $200). Thank you!

so nice to hv a contractor show up when promised and finish job as promised! Thank u Fabio and his…read morecrew!

Fabio and his team was able to squeeze us in just before Christmas, and did a fantastic job. His…read moreteam was able sand down, and stain the entire house, and the work was fantastic. He even fixed some spots where the floor was broken and made custom wood floor vents. Highly recommend Fabio and his team!

Good selection of flooring in the showroom. The installation was quick and it looks great!read more

There is a series of negative reviews below which really surprise me. I've only had great…read moreexperiences with this business. I think I know what the problem is which I will state later in this review. ABSOLUTELY BEST PRICES They absolutely have the best prices in northern New Jersey. How do I know? Well, it's sort of my job to know. I've literally gone to every single flooring/tiling store and Speedwell has beaten them all, sometimes by a very significant margin. If you don't believe me, call any store and get a quote on a piece of flooring. A lot of them will say they don't quote over the phone. (That's double-speak for we want you to come down and then hopefully, when you hear the price, you'll be too lazy to go back to the cheaper place and you'll just order then and there. What's crazy is that this actually works. Ask car dealers.) Think about this observation I made about them. Their normal prices are better than the sale prices of other places. It makes my job easier since I don't have to always comparison shop because I know I'm going to get the best price. I still do time to time to make sure but it's always cheaper. WHAT MIGHT BE WRONG I think the reason for the negative reviews is that this business does a lot of business with commercial buyers who buy in bulk. (Thus, the cheap prices.) They don't do as much business with residential customers so they don't have their own in-house installation crew. They sub-contract the work and that is the problem. They try to find good people but quality control is pretty tough when you are subcontracting the work out. This is probably the reason why there are so many complaints about the workmanship. Speedwell isn't overseeing the work so they can't control the results. Speedwell probably just offers installation as more of a "favor" to residential customers. (I'm not sure of this but I'm just speculating.) If I were them, I would just sell floor products rather than include installation. It's the better business model. But, what do I know, right? SELECTION AND TECHNICAL KNOWLEDGE The ladies in the store are absolutely the nicest people you'll meet. They let me take their only sample piece over the weekend so I could bring them to job sites. My designer could now see if the sample piece's color truly matches the room's surrounding fixtures. That's really great customer service. Their store has a real wide range of products to choose from and the ladies' technical knowledge is solid. What's more important is taste and they've made some great suggestions in the past. BUY THE MATERIALS HERE. FIND YOUR OWN CONTRACTOR TO INSTALL. This is how you save a few hundred/thousand bucks. The contractor is not going to go looking for the best price like you will. But, they do get a slightly discounted contractor's price sometimes so when you go shopping around, just say that you're a designer and you want the contractor's price. Not so hard, is it? I'm a property manager so I have previously used contractors lined up to install the product. I suggest you guys to look for contractors that will just do the install. To find good contractors, ask to take a look at work projects that they have done a year or two ago. (Newly installed product will almost always look good; the bad quality reveals itself over time. Look really close and be anal.) If you still want to use Speedwell's subcontractors, ask them to only suggest contractors that they absolutely know to be awesome. I'm sure they will tell you the truth. They really are nice people.

The Stone Shop saved the day…read more We were in the middle of renovating our bathroom when our contractor informed us that the 5' long X 3" wide marble saddle under the shower door was too narrow and we needed to get a 5 inch wide one right away. We tried to find one on-line, we went to Lowes and Home Depot, and we could not find one that matches what we need, and the contractor needed it ASAP. We remember THE STONE SHOP did our kitchen last year so we called and Ashley told us to come over right away and pick out a slab we like and she will have it cut to the right size for us. We went there at 11 am and selected one that matches our wall tile color and Ashley said she will have a piece cut out to our specification by 3pm. We went back at 3pm that same afternoon and the piece was all ready for pick-up, all polished to perfection. We brought it back home and the contractor installed it right away. They were incredible in thinking out of the box to help us out. I cannot thank them enough for saving the day. They were friendly, accommodating, and affordable. They did not jack up the price just because it was an emergency. They will bend over backward to help you out. Thank you Ashley and Frank for making life so much easier for us.

Great customer service - Ashley is wonderful. We found a…read morefabulous piece of remnant for our project. They have tons (literally) of granite remnants to pick from. Our granite was cut before scheduled date. We'll be back for our next project shortly.

They showed up on time and were great to deal with! Price was within budget and did a fantastic…read morejob! Highly recommend Pat and Scott and the team at Selecta Flooring!

Patrick and his crew did a great job on our wood floors! We bought an old Victorian home (built…read morecirca 1895-1905) with original pine wood floors underneath the carpet. My husband and I removed the carpet ourselves and then brought in some flooring professionals to take a look and give us a quote for refinishing the wood underneath. The boards are top nailed and a couple areas had damaged boards needing repair. Other flooring companies we got quotes from told us the job would be extremely difficult and did not inspire confidence. From the start Patrick was very knowledgeable and reassuring that his team would be able to refinish and restore our beautiful floors without a problem! We had all the rooms sanded and stained, minus one room that needed a new floor laid over top due to a 4' x 6' cut out in the middle of the floor - (why! Lol) - but they blended the new oak floor in the one bedroom very nicely with the pine in the rest of the house. I was worried it might look out of place but you hardly notice it! They also replaced our stair treads on the front stairs, and sanded and finished the treads on our back stairs. They did a phenomenal job and I will be calling them for any future flooring needs! 10/10 highly recommend selecta flooring!!!