On August 10 2021 my 8 month pregnant wife and Autistic son were staying at your hotel while…read moreplumbing work was being done on our house, additionally I had to work an 8 hour shift. We booked the room through the 12th with an open ended option as we were not sure how long the repairs may take, that same day a storm was near the area and caused a significant power outage to surrounding areas along with the hotel as I was at work, my wife text me "powers out" at the hotel. I thought, may not be too long and she agreed, to ride it out. 8 hour shift my wife not replying, I made it to the hotel after dark, to find the facility still without power, I proceeded to ask the front desk if there was any hope it would get on and if not would we be accommodated for the inconvenience as at first no fault of yours, additionally I asked if they checked all rooms as my family is been upstairs for a period of time. Alarmed Face as nobody was else in the hotel! She gave me. The answer was "NO" I asked why, as it seems you should want to check on your guest? So I proceeded to go up stairs in complete dark with Cell phone as light, to find my wife in tears and my son confused in the dark. No apology was given as she could not use the elevator and additionally walk down the stairs being 8 months pregnant with our luggage and child, she was left stranded with no phone, no help, no answers. I asked if they could help book a hotel in the area, but computers were down and it seems since you have no representatives of managers in the facility it would not be worth proceeding any further questions. We began to drive to Novi as that was the first suggestion given, even though two other Holiday inn hotels in the area were fully booked due to the outage. After 30min a hungry wife and child, still shook of the day. We find out this also overbooked and closest was Ann Arbor which was originally 20min away now 50min, it's now late evening around 10pm we finally get help we needed, as I explained without anger of the situation the staff was extremely accommodating and we stayed from the 11th to the 14th. Next day I went back to the original hotel and talked to annoyed manager that I requested a refund for the trip and if possible we could have a free night for the mishap, as I was told they don't deal with those type of concerns and I would need to call the customer relations line and try to achieve if I wanted. After many phone calls the manager at the original place called me and promised to accommodate the free night and refund the additional night as it was never used and we were booked in another Holiday inn. I was dealing with an injury for over a year and the taste of a night stay did not sit with me along my family, as well as the process to get this sorted was overwhelming needless to say.. my brain injury unfortunately put me out a year as multiple treatments finally able to get back to reality again. I recently called down to the holiday inn which another new management asking of my credit for the day was still active as my wife and I agreeing it would be nice to take the boys swimming. Finding out no record was found, my information changed, address, email, phone number a receipt with an apology that we could not help as it was not documented on their side, so back to the phone calls, where I got both receipts with no refund, no credit of stay. I called to upper management of customer relations line and they could not pull up any record to help me, as rewards membership showed my correct email, my new email in the system Falsified as "Gwet@gmail.com" I assume for CSI purposes they covered up the mistake thinking they would not have to explain what had happen that day. After speaking 45 min to higher personal they called the hotel and the same answer given to me before as now they cannot honor only the Hotel can do that, but that is not what I was told before and yesterday when I met the new management. So you can delete me out of the system, change my personal information but you can't help fix an obvious justified concern of Why? Multi billion dollar business and I can't get answer on $278.64 seems as a revamp of training hospitality In a HOTEL setting' may seem important. If you would like to further discuss before next review page is needed. 734-657-9497

The hotel was dirty, management was rude and dishonest. They tried to charge for damages that did…read morenot occur and when we asked for proof, they showed a picture but would not do a video walk through. Then they said that the damages were already repaired, an hour later. This is a terrible way to do business, they also said, I'm sure by accident, that they had 7 rooms that were damaged that night, which I believe is false. I think that wrongfully charged 7 people hoping to get away with it. One they stated was for coffee spilled, ours they said was for crayons all over a desk and walls, which we absolutely did not do, how do you charge someone for spilling coffee? Terrible business practice to take advantage of innocent people for financial gain. On top of that, the rooms were dirty, the bathroom floor was grimy with a film that made my children fall several times. The carpet was ripped up and gross, the walls had peeling paint. I won't stay here again and honestly after this experience another Holiday Inn at all is questionable. I have submitted a formal complaint with the CFPB for improper business practices and if anyone else had this happen, I urge you to do the same. Management didn't care and Kevin would not let us speak to the District Manager stating they don't take calls, after saying he would refund our fees, we were rewarded with a new higher charge.

Great staff! Breakfast was included and was very good. Rooms were clean and maintained. Comfortable…read morebed. Gym was just what I needed. I would recommend!

Very pleased with our stay here. The hotel was exceptionally clean, and location was convenient to…read moreeverything. We used the indoor heated pool, fitness center, business center, and had the breakfasts - all top notch! Will be staying here again when visiting the area, and I highly recommend this hotel.

Nice recently renovated facility, friendly staff, great location…read more After having an extremely stressful day we found this place at the last minute and arrived here quite late. The front desk was super friendly and were very welcoming. We asked for a microwave as we had special dietery need and it was late to find restaurants - the night clerk found one and brough it to our room immediately. The facility is clean, recently renovated and well appointed. The location is next to an office park was clean and safe. Many grocery stores (Trader Joe's Target, Meijer) within 2 miles that helped us with the food situation for the 5 days we stayed. Will absolutey recommend.

Most things were to our satisfaction staying here. Friendly staff, great location, clean rooms,…read morerefrigerator and cozy bed. The four things we did not like: 1. $6.00 cost of bottle water in the room. 2. Bathroom water Temps were lukewarm 3. Man tending bar didn't know how to make a Manhattan. The BIGGEST dislike: we were not told (or reminded) at the TIME OF CHECK-IN that there would be an upcharge of $100 added to the TOTAL cost of the room for Incidentals. This charge would later be refunded after inspection of the room. This is not the kind of surprise most people enjoy.

Excellent stay here. Since my last visit they have added USB ports which is great…read more Breakfast is much better than average with hot breakfast items, yogurt, fresh fruit, and also a salad bar. It is kept clean and food is fresh. This hotel is conveniently located to shopping and restaurants. Friendly and helpful employees.

This review is for the Staybridge hotel in Novi Michigan, which belongs to IHG. If there was a zero…read morestar, I would have given it to them right away. I had an awful experience at this hotel, and I strongly advise against staying here. Initially, I was given a room where several things weren't working--the phone, TV, AC, and fridge were all non-functional. I complained, and as a gesture of goodwill, they moved me to another room. However, when I left the hotel and wrote an honest review about my stay, including criticism of the food and overall experience, they retaliated. They began harassing me with negative responses and an unprofessional attitude. To make matters worse, they charged my credit card an extra $212.22 falsely claiming I occupied two rooms on the first night--when in reality, the first room was unlivable, and I was moved to the second room. This is by far the worst hotel I have ever stayed at. If you choose to stay here, be warned: they seem to retaliate against negative reviews by charging additional fees or harassing customers. Save yourself the trouble, time, and money--find a better place to stay.