A very nice kind of out of the way hotel in Howell. Check in was easy. Room clean and quite ccomfortable. Everything worked. The breakfast was decent...good coffee. Definately well-priced for everything you get...a great value! Definately recommended! read more

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Hotel with centrally located around major shopping and restaurants and the front desk workers were quite accommodating

Pleasant service and quiet atmosphere! We needed to check in early after a long day and the front desk along with the manager were very accommodating read more

The check in attendant was delightful, but the hotel was absolutely disgusting. It didn't look anything like the photos advertised on hotel tonight! Very disappointed. The place smelled horrible, dark stains were all over the carpets, The first room we checked was on the first floor, in to had rancid smell and stains in the bathroom and on the carpets. The second room was on the second floor and it smelled even worse than the first floor, the second room had a faint stench and the toilet was terrible. By that point we had already decided we weren't staying another second. Absolutely the worst place I've ever almost stayed at. I'd give it a 0 if I could read more

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I am or I was a faithful customer until this 5 day stay.. I rented this room while visiting my 21 month old grand daughter and I'm so disappointed and livid on how bad this hotel has gone down hill since I've started coming here since 2020. This is my 5th time having long stays here.. I choose this motel because it used to be clean...upon arrival I notice the pool was open but looked dark green. I rented for the use of the pool with my 21 month old grand daughter. I rented a jacuzzi room for the in room hot tube due to 2 herniated disc's in my back. Pool is disgusting jacuzzi jets barely work. Issues were reported to front desk and nothing about the pool was done nor was anything suggested to be done about the jacuzzi. On top of that jacuzzi had to be cleaned by me before use due to someone else's pubic hairs on bottom of rub along with soap scum around the edges. I can live with the jacuzzi atleast it's a large hot bath to soak in for pain relief. But the pool is just unexceptable. Ive been here 4 days wad going to stay 6 days but decided to cancel and head back to North Dakota early due to not being able to use the pool.. what's the point sucks that I paid good money for amenities that are un safe to use meaning the pool. I honestly feel you should refund me part of my money for not being able to use the pool... I also didn't realize when I got a balcony room that it didn't go out side like I thought it would instead it gave me a view of a slim green pool view. Loads of trash under stairs. Requested to speak with management Scarlett but funny how she was not available any or the 6 days I was there. Disgusting common areas will not stay again. Excuse was new owners. read more

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My husband and I stayed here for a wedding in the area. We felt like we were staying in a "rent by the hour" kind of "no-tell hotel". We were supposed to have a king-suit but what we got was a trashy hot tub with dirty mirrored walls, cobwebs above the hot tub and even a little pubic hair. The head rest on the hot tub fell off and there was mold underneath. All the vending machines in the building were empty but they had $2 water bottles. This was not a suite. It was a shit hole. read more

This place actually only deserves one star but I will I explain why it gets two at the end. I was expecting a whole lot more from a place that is owned by Wyndham. I can't say much for the staff because apart from check-in, we did not really interact with anyone. The free breakfast was kind of lame. I was there for six nights and got sick and tired of Belgian waffles. They also need to put out larger coffee cups because the tiny ones they have just don't cut it. I am not expecting venti sized cups, but come on! The room: oh, where do I begin? Like most people, I like staying in expensive hotels. I mean, who doesn't? However, I am perfectly capable of staying in more budget friendly hotels and enjoy my stay just as much (check out my review for the Residence Inn in Auburn Hills, MI). Anyway, also like most people, I expect a hotel to be relatively well kept and most of all CLEAN. This place was neither of those things. I can get past the outdated décor, but not past how shabby it was. Peeling wallpaper, chipped furniture, holes in the bathroom linoleum, cigarette burns on the edge of the tub. As for the cleanliness: this place gave me the willies. I attached pictures of the disgusting dirty wall in our room and the nasty recliner. Ugh. I had to get an extra sheet from housekeeping to throw over it so I could actually sit on it. Also, they seriously need to invest in some new pillows. Like NOW! The pillows were old, lumpy, misshapen things that were barely larger than your average throw pillow. They were insanely uncomfortable. Let's just say that these are the kinds of pillows I would expect to find in a hotel where you don't expect to spend the night and leave it at that. I have slept on hospital pillows that were more comfortable. I went onto Facebook and messaged Baymont on our first or second night to mention these things to them and they did actually respond. They told us that each location is independently owned and operated. Well, Baymont needs to revoke the owners franchise because they are not operating this place well at all. So about the number of stars: 1 star: for the location. We have a sick family member in Howell and this was cheap and convenient. 1 star: because after following up with Baymont via Facebook after our return home, the corporate office must have contacted the property and they refunded us two nights out of the six we stayed. So the extra star is for customer service alone. There aren't very many hotel options in Howell and these guys really need to step up their game. Big time! read more

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We were "upgraded" to a king, jacuzzi suite. It felt really trashy. Not at all our style. Like the walls are all mirrors. It was uncomfortable. But the bed was super comfortable. My fiancé and I slept pretty well. But we were in the bottom floor in one of the rooms closed to the main area and "breakfast" room. We heard EVERYTHING. Like I had thicker walls in my college apartment. But we could deal with the tacky room and the noise. It was the general uncleanliness and the "continental breakfast" that really were just it for us. We were pretty much done after that point. Don't advertise you have breakfast if you literally don't. We would have still stayed, but it just would have helped our plans better had they been honest. My fiancé tried to make a waffle, but the waffle makers didn't work. They have only 1 of their cereals filled, one yogurt, one "hard boiled egg" (sitting in water, disgusting), and some stale bread. Not even any fruit or soy milk. I was amazed. My fiancé and I have traveled a lot. Few things surprise us anymore, but this felt unreal. The lack of customer service, presentation and professionalism felt like some kind of April Fools joke. Also. Everything was out of order. Literally everything. The side door by our room had an "out of order" sign on it. So they just left it open all night. Now big deal. I am sure that isn't a security risk at all. Why would you not want random people walking in and out of your hotel? The vending machines were out of order. They have labels on almost everything in our room that said, "does not work". Classy. Finally. The stains on the wall. That is what I fell asleep looking at. I kept trying to figure out how stains like that even got on the wall. Was the ceiling leaking? Did the walls allow moisture in? Did someone relive them selves up the wall? It's a mystery. read more

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The front desk lady, "Hailey" was really nice, the room was comfortable and was overall really good.

We stayed at the Howell location on New Year's Eve. We had the king suite with the whirlpool tub in the room. When we arrived we unpacked and went to the pool. The pool had a broken light laying out so we told our kids to stay away from it and we went swimming. The pool was ice cold and not taken care of. We talked to the front desk she said it was 85 degrees and it's just the windows that made it feel cold then we got accused of breaking the light that was laying out. We assumed they knew so we didn't say anything our mistake. We should of said something because she had called her manager and we were not paying for something we did not do. The kids were too cold to swim in the pool anyway so we left and grabbed some pizza and planned to use the hot tub the rest of the night in the room. We put an empty pizza box next to the garbage can on the floor then used the hot tub. While the kids were in the hot tub I noticed ants in the bed by my 6 month old so we checked it to make sure the bed was safe when the kids said ants were on the pizza box. Not just a few ants! The carpet looked like it was moving there was hundreds on ants. The room was completely infested with ants it's was very disgusting. I went to the front desk and the woman said she didn't know what to do with ants at 10:00 at night and was waiting to hear from her manager. She seemed to be the only one working in the whole hotel. She was doing the laundry, front desk and maintaining the pool. We had her come down to our room to see how serious it was. She said she could switch our rooms but we wouldn't have a hot tub. We decided we would just head home after feeling so dirty from being there for just a few hours. We did not end up staying the night and we got a full refund. We do not recommend this hotel and will not be staying here again. read more

Baymont by Wyndham Howell/Brighton - Ants in room - Hotels Near Me - Howell, Michigan

My horrible experience started when I first booked my rooms. I reserved two rooms on hotels.com, but called the hotel directly to see if they had a larger room available. They did, so they offered to switch it for me for a small difference in price and I was very excited! I had them switch my rooms to the larger rooms with the whirlpool tub. A couple days after making the reservation my mother called the hotel to confirm our rooms and ask a few questions. When she called they told her that we did not have a reservation. I then called the hotel again to find out that when they upgraded our rooms and canceled the original reservation they ended up canceling the original reservation and the upgraded rooms they had just that moment booked for me. At this point, I was told I was going to be charged an additional few hundred dollars to have the rooms that we were supposed to. After much conversation, the rooms were finally rebooked for the original price that was offered. After all, the original booking never should have been canceled to begin with, but I should not have had to argue with them to get them to offer the same price as my original reservation. When we arrived at the hotel, my mom used her card and asked that both rooms be moved from my card to hers. At this point nothing had actually been charged. Instead of putting both rooms on her card as requested, one room was put on her card and one room was left on mine. We went down to the front desk and asked that the room be moved off of my card and onto her card. Instead, they refunded her card and moved both rooms to my card making my problem now twice as bad as it already was. After returning home to Florida I contacted the hotel and after much conversation again was assured that the refunds would be sent through to my card. I was told I would receive an email shortly with that confirmation. Of course the email never arrived, so at the end of the day I called the hotel back only to find out that the manager leaves at three. Apparently no one else at the hotel and no one at the 800-number customer service line can do you anything about my billing, however the clerk at the front desk was able to tell me that only one payment was refunded to my card not both. It took multiple attempts for them to book my room correctly without canceling my reservation, and after three attempts to charge us properly for the room it has still not been corrected. I don't understand why this is so difficult. On top of all of this, the very first question we asked when checking in was if the pool was heated. We're very excited to find out that it was! We chose this hotel because it had a pool, and the first thing we did was go to a local store and purchase bathing suits for those in our party that forgot them. We had planned our swimming day to be Saturday, our second day in town. By Saturday morning the pool has been drained and was now unusable for the rest of our trip. To my understanding the pool pump broke, and as the wife of a commercial plumber I completely understand this. What I wasn't happy about was the lack of communication regarding the pool. It would've been very easy to post a notice under everyone's doors or in the hallways as opposed to only on the pool door so that you find out when you're all dressed ready to go and entering the pool. Fortunately my mother went down to the pool before I brought my children down there, or we would've had an epic meltdown in their lobby. Telling an eight-year-old and three-year-old that they're going to be able to swim on vacation and then taking that back never leads to happy children. I decided to compromise, with that big whirlpool tub, and went to put the kids in there. I'm still not quite sure what the substance was, but our whirlpool tub was either not cleaned, or stained horribly to the point where I didn't even want to get in it. I'm still not quite sure what the substance was that was all over the tub, but we definitely deemed it unusable without a good scrubbing which we didn't have the cleaning supplies for. All in all staying at this hotel was a horrible experience. I don't mind that everything is outdated, and I was actually really looking forward to staying here. But the inability to charge us properly for the rooms and the stress of having to deal with this issue well coming to town for my grandmother's memorial service was more than I wanted to have to deal with. Unless you have an extra grand sitting in your bank account that you can let them hold onto for a week while they figure out how to charge your account properly, I suggest staying somewhere else. read more

I seriously wouldn't even give this place one star. We stayed for two nights. Housekeeping did not come in once to bring fresh towels or sheets. I chose this place specifically for the hot tub and pool. The water in the pool looked disgusting and they took the hot tub out! I feel like they should definitely warn guests of these kind of things during booking! Also the breakfast was disgusting. The room was either too hot or two cold. No in between. For the service I got I could have paid $50 a night at a run down hotel and had the same experience. read more

When we arrived found the bed mattress was in bad condition. No exhaust fan in bathroom. Black and white TV. This is the 21 century For a few dollars more should have stayed at the Holiday Inn. You get less than you pay for here. The remote control doesn't turn the TV on. What's up with such bad service. read more

Crud. This 1-star review MAY be because I'm used to 4-5 star Hyatt hotels, but there was no Hyatt in this town in Michigan, so... - The room was either too hot or too cold. - The bathroom was SO small, the door hit the toilet. - The pool had hair everywhere, a broken hot tub, and a murky pool. - The walls were so thin, that my room in this motel was at the end of the hall and in the beginning of the hall I could hear my Mom drying her hair. - The "breakfast" was HORRIBLE. The doughnuts were dry, and there were no choices for food when I came to breakfast, which was 7 AM!!! Totally HORRIBLE "hotel". I will NEVER go back and there is a Holiday Inn down the street. This motel was so bad that I begged my Mom to stay at the Holiday Inn instead!! read more

This property is very clean. Yes it is a bit worn, but the staff appears to do everything possible to make guests feel welcome and cared for. Kayla greeted me upon arrival even though she was busy with another customer when we arrived. She was so friendly with everyone, I almost forgot how tired my husband and I were after a day of travel. The efficiency and friendliness far outweighs everything! read more

This is by far the worst hotel I have ever stayed in. Breakfast was a disgusting joke waffle iron out of order ok machine out of order yogurt out of date milk warm etc. Pool was a dull shade of green hot tub did not work (she told me they were just working on it but I see from a previous reviewer it's been broken at least 7 months. Word of warning stay away read more

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recently had 2 friends stay the night here, one of my friends has a diabetic service dog, and a cardiac service dog. Both amazingly well trained and behaved dogs! The person working the desk the morning after they stayed there came out and said "what are your dogs doing on my hotel property" and said she was charging them 300$ for the dogs, then explained she needed "service dog paperwork" per the Ada federal law, you can not ask for paperwork or any type of certification or registration for service animals as it's not required for them. they calmly tried to explain that no paperwork was required and the lady at the hotel shoved her had in there face and said I know my laws i don't want to hear it. they tried pulling up the company policy and Ada laws to show her she can't do this and she wouldn't even look at it. She charged them 300$ anyway and then kicked them out of the hotel before check out time because she didn't want the dogs there. when they tried asking for management she said there is no management available. Note, they have stayed at this hotel a handful of times before and have never had an issue with the same dogs! We had other people try and call her to calmly talk to her about this situation and she disregarded them and said I don't have to listen to you and would hang up. they called corporate and they said they would get back to them within 7 days and that what she did was un-excusable and not okay. and if they could would refund the 300$ but it will take a while to get back. the lady at the hotel refused to give her name. I'm just in shock. If anyone has disability's or service animals, I DON'T RECOMMEND. something needs to be done about this. read more

First I will start out positive and say that most of the staff was kind. However the rooms weren't very clean. We stayed for a basketball tournament and one of our teammates bathrooms were disgusting with hair still in the shower. The pool room had mold/mildew everywhere. The walls, the caulk and the pool itself needed cleaned. It was green and looked nothing like the hotel pictures. It reeked of mildew. Also broken tiles everywhere people kept taking them to the front desk and they just kept putting them behind the front desk. The complimentary breakfast was very lack luster. Stale cereal, no waffles or pancakes like the pictures show, no cream cheese for their bagels, have syrup with nothing to put it on, the only hot breakfast is eggs and they don't keep up on the coffee either. One teammate had old military paper and dog tags under their mattress from December 2022 we stayed in March 2023. If they cleaned their bedding they would've found the paperwork. Bottom line is they really need to clean and fix things in the hotel. I strongly suggest staying somewhere else. read more

Their continental breakfast left a lot to be desired. Oatmeal was like paste, someone left an open container of milk in the small fridge with some outdated yogurt. The older woman in the area keeping it 'stocked' and clean was very grumpy and rushing us. Breakfast ended at 9:30- we went into area about 9:10- and she was removing many items because they had a class coming in to use room at 9:30. Not my problem you cannot properly schedule your rooms. Second morning- same lady just as rude, only with no lame excuse. Second floor hallway- on no smoking side, smelled like weed both days. I book on non smoking side to stay away from all smoke due to allergies. Elevator not functional during stay. read more

Do I have to give any stars? I'd opt for 0. Let me just preface this post with this fact: this rant is NOT about the $4.93 cents nor is it about the cost of the postage reimbursement. It's about the audacity of the entire situation! So 2 weekends ago, my son had a baseball tournament in Fowlerville, MI. Literally in the middle of nowhere. We only had a choice of 2 hotels to stay in and since the Holiday Inn Express was booked to capacity we had to stay at the Baymont Inn in Howell. It was only about a 5 minute drive to the field. The cost was $140+tax/night. We stayed for 2 nights. So after the first day of games, we went back to the hotel. My plan was to wash my son's baseball uniform because it was filthy. Much to my dismay, this hotel had no guest laundry facility to speak of. (Please remember this at $140/night) the hotel staff were rude and unfriendly when responding to requests like "the guest computer printer isn't working, can you please help?" They seemed put off at the idea of having to solve a technical problem. That was the attitude given when you could actually find a person behind the front desk. We checked out after the 2nd night and didn't say a word. I did, however fill out the survey that was emailed to me. Later that night I rec'd an email from the hotel that my son's baseball jersey was left behind, asking for my address so they could send it to me. I responded and after more than a week I rec'd this (wide open pkg) in the mail with the following contents. 1) the shirt. 2) a letter from the housekeeper asking me to reimburse her for the cost of mailing the pkg with a return stamped envelope to which she also asked to be reimbursed. I don't feel she should have incurred this cost. I don't think the manager should have let her incur the cost. They hotel should have sent it back not the housekeeper! @BaymontInns @WyndhamRewards #BaymontInns #WyndhamRewards I need to add more to my review: We will never stay at a Baymont Inn again. After contacting the corporate offices, they filed a formal complaint on my behalf. The GM had until June 8,2016 to return my call. June 9 comes and still nothing so I just called on my drive to Chicago. I spoke with the GM and she saw nothing wrong with letting an employee pay to return guest items out of her own pocket. She said she would cover the cost of the shipping. I told her that wasn't good enough and I basically had to tell her at the very least she should comp one night's stay...after a long and tedious sigh, she said "FINE" and said it rudely. If this is what Wyndham and Baymont find acceptable GM management practices, it speaks volumes of their integrity. Count on this family to never return again! @BaymontInns @WyndhamRewards #BaymontInns #WyndhamRewards read more

Baymont by Wyndham Howell/Brighton - Hotels Near Me - Howell, Michigan

We thought Baymont's were decent hotels. Meh...not really. It started when I had to change the dates of our stay. I could not get the dates t change online, so I had to call customer service. It took 20 minutes;far too long. The rep kept telling me they were fully booked and I said, "I know, I already have a room, I just need to drop one night." Then he said the per night charge is cheaper if I kept my original reservation. So I had to explain, but I'm saving $65 overall by dropping the one night I don't need." It was very strange. We arrived at the hotel. The front desk person was very nice. Our room... The bathtub literally would not turn off. There was a steady stream of water running the entire time. The microwave did not hear water...after 10 minutes. The bed felt like sleeping on a box. We were told the breakfast was literally muffins and crappy coffee, so we skipped that all together. Overall, not a great stay. read more

Not bad but not great. Pretty nice indoor pool, rooms a but run down. The hot tub wasn't very hot and the jets really don't work much except to bubble. The breakfast didn't have much to offer. It wasn't on the bed bug registry like the Holiday Inn next door, so that is why I selected it for our 1 night stay. Don't need any bed bugs so I always check before I stay anywhere. This one had no reporting so that is a plus for me! read more

The check in staff people were so nice that's as good as it gets. There was a lack of food to none for breakfast besides the lack of food there was no knives or spoons. The hot tub was cold and dirty. The maid staff was very rude when I asked for two extra towels so I wouldn't recommend this place to anyone. I think the management needs a good looking at read more

Very friendly service. The room was clean and warm. Towels were soft. Water pressure was really low and bed was really hard and lumpy. This place was perfect for my one-night stay, but I would probably look for a more comfortable spot if I had to stay any longer. read more

I went into the hotel to get a room and the clerk was arguing with a male When she noticed I was there she gave me attitude like I was interrupting her so I left to find a friendly hotel read more

Reviews from nine months ago described the hot tub in its current condition. The holiday inn next door hinted that they might be of the same owner. Both hotels have decent rooms but neither seem to be putting money back into the hotel to fund the basic amenities they boast. Not happy with either hotel, especially the baymont inn. Maybe Howell will wise up and get a worth a shit stain hotel. I'm thinking I might have better luck with vrbo.com at this point or even craigslist. read more

It is very convenient to I-96, but the entrance is tucked behind the outlet mall and not very well-lit. The decor needs an update, but clean. The shower could use a little more pressure, but the beds were comfy. The hot tub jets had the heads off, so it bubbled up on the surround and didn't add to the hot tub experience. read more

We recently stayed there for a wedding. The hospitality was great. Everyone was very friendly, but I must commend Jeannie. She made us feel very welcome and took very good care of my family. I can't say enough about how she made our stay very comfortable. The hotel was clean and suited our needs very well. read more