We have always gotten our batteries replaced at this watch repair shop. Service is fast and cost is…read morereally reasonabl! Where can we go when Carlingwood shuts it's doors?

Instant service and well done. Cheap price for excellent work…read more We went to two jewelry stores before we drove to this site and the jewelry stores each wanted twice the price and we would have to leave the watch and come back days later. This placed was great..

What an incredible experience. When I first sent out a request for quotes for a ring clean &…read morepolish, Dixon's was one of the first company to respond. Their response was also direct and efficient, just the way I like things to be done. I finally recently had the time to stop by, so I did a drop-in. The jeweller or staff that greeted me did a quick inspection under her fancy lamp, then brought it to the back to be cleaned. I was able to wait around and it took all of 15-20min from check in to check out process. I really appreciate how efficient and friendly they were. And my ring came out looking brand new.

Amazing place. I…read morefirst contacted Mathew 2 years ago, around Christmas time. I had a vision of what the perfect ring for my partner would look like. I went to countless jewellery stores and was always told "the features are too complicated and it doesn't warrant the design." This all changed when I met Mathew. He was open and willing to take on the challenge of building the perfect ring. I described to him the meaning of the ring. I even went as far as trying to figure out how many twists the bands would have and the number of diamonds on the band, in order to be symbolic of our relationship. Mathew asked me why I had chosen a specific style and feature. So I described that the band was to be simple yet stunning, like my partner. The center stone was to represent her heart and I wanted it to be as big and clear as possible. Together we went through multiple design stages. For example, changing the diamond sizes on the twist in order to make it look nicer. When it came to choosing the center stone, Mathew knew exactly what I was after. He told me that it would take time, but he was willing to bring in diamonds to show me, until we found the perfect one. Never once did he pressure me into choosing a specific stone. He told me to be patient and that when the moment came, I would know I had found the perfect diamond. Well the day came. Mathew presented me with the final stone, and he was right, I knew it was the one for the ring. He agreed that it matched my description perfectly. The ring design was completed next and high quality photos were given to me for approval. I once again decided to make changes to the ring. This time adding each of our initials and birth stones to the side of the ring. Mathew agreed it was a very nice touch to the ring. When all was said and done, the final ring came out better then I had ever expected. Mathew said the reaction on my face was priceless. He felt the ring was exactly what I had envisioned for my partner. All this to say, Dixon Jewelers allowed me to come up with exactly what I felt my partner deserved in order to reflect who she is. Dixon Jewelers accepted the challenge and was fully supportive through this LONGER than normal process (only due to my changes :) ). Thank you so much for all your hard work and I look forward to doing more projects with you in the future.

Customized service & knowledgable staff! I like to support local businesses & this one in my…read moreneighbourhood does not disappoint!

From the owner: A local boutique jewellery shop that specializes in custom made engagement rings, Canadian…read morediamonds, lab diamonds, wedding bands: classic, fancy or contemporary metal with various designs. All comes from reputable sources. Canadian diamonds are mined from our Northern Canada.

I bought three birthday gifts across two of your stores this month. When looking for something…read moreextra special, Magpie always has something unique. I love your stores and the designers you represent and how you support local. Customer service is consistently great. Your window display in the Glebe right now is fabulous!

I get hives in a jewelry shop as most men usually do. To say that I'm intimidated in this…read moreenvironment would be putting it mildly. I cannot thank the Magpie staff enough for their unbelievable service, craftsmanship, attention to detail and most importantly, their ability to make this experience pleasurable. THANK YOU MAGPIE. Who knew going to a jewelry shop could be this enjoyable.

I took my watch in for a new battery and that's exactly, and all, they did. They didn't set the…read moretime, the date or the day. Really?

I am pleased beyond my ability to express superlatives with Master Jewellers at Billings Bridge…read morePlaza I have an old Timex Expedition watch that I cherish very much because it is a reminder of happy times from the past. A few weeks ago it stopped working for some reason. I took it to a reputable jeweller and I was told that it needed a replacement movement, but that the replacement unit would not have the illumination feature because it wasn't available. I decided against getting the repair done and I took the watch to another reputable jeweller. This jeweller also checked the watch and told me the same thing. I also decided not to have the repair done. As I mentioned, this watch is very dear to me and I wanted it to work as it was intended. A friend of mine recommended Master Jewellers to me as he so very pleased with their service. I took there and I told the lady how much I cherished this watch, also mentioning the information that I was given from the 2 other jewellers. The lady was familiar with this model of watch and told me that the illumination feature is separate from the movement and it would be retained if a new movement was needed. I agreed to have the inspection and repair done. A few days later she told me that the watch only needed a battery and the existing movement was operating correctly. I was so pleased!!! Not only did it not need a replacement movement that 2 other jewellers told me it would need , but it only needed a battery ! This watch is now woking perfectly just as it had been for so so many years. I highly recommend Master Jewellers to everyone, especially if a treasured item is involved. They are so courteous and honest , such wonderful service !!

On 21 June 2025, I had a very disappointing customer service experience at Howard Jeweller in…read moreOttawa when I brought in my Vacheron Constantin Watch for a very simple battery replacement. Upon arrival, I was asked what needed to be done, and shortly after, the Watch Repair customer service Manager came out to speak with us. I was informed that the watch would need to stay in the store for a couple of days, which I found surprising considering it is an extremely high end luxury timepiece. I was not comfortable leaving it behind and politely asked if we could book an appointment for a specific time for the battery replacement so I could be present while the work was done. This is something I had successfully arranged at Howard on the same watch two different times in the past before. Rather than understanding my concerns, the manager became defensive and continued to repeat the cost of the battery replacement -- a price we were already prepared to pay. She also asked what I had paid in the past for the same service. I explained that I had previously replaced the battery at their former location about nine years ago for approximately $40. She insisted I was mistaken, despite the fact that I had actual receipt proof. She claimed I had only paid the regular battery replacement fee and not the luxury battery price. As a customer service manager, one would expect her to be clear on pricing and to show respect for a returning customer's knowledge and prior experience -- especially when that experience predated her time at Howard. After finally stating that the cost would be $150, which I was willing to pay, she added that there would be a rush fee if I wanted it done the same day. This seemed unnecessary, especially since I had already said I was happy to come in at a time that would work for the technician. She said she would check his schedule, but instead simply swiped her finger across her phone and closed it, which I found quite odd. Rather than arguing with a client, why not just check the schedule and provide an appropriate time? The situation escalated very quickly when I reminded her that there was no rush, as I was coming in based on their technician's availability. At that point, she started raising her voice and banged the Vacheron Constantin watch on the glass counter and told me to leave the store, adding that we were not welcome back, something as I have no intention of returning after such a horrible treatment. The entire experience was unprofessional and frankly shocking, especially compared to the service I received years ago at their previous location. The former repair manager and staff were respectful, knowledgeable, and valued customer relationships. These are qualities that appear to be completely missing in the current staff. I left the store feeling very disrespected and disappointed. Later that afternoon, we went to La Maison Monaco at the Rideau Centre and ended up purchasing a gold necklace from Gucci as a graduation gift for my son. That was money I had intended to spend at Howard if I had been treated with the courtesy and professionalism all clients deserve. It is unfortunate to see such a decline in customer service, and I sincerely hope Howard Jeweller reevaluates how it treats their loyal clients. Customers should be treated with equal respect regardless of what they are wearing, whether in shorts and a t-shirt or in a three-piece suit. Luxury is not just about the product. It is about the experience.

Bought a Rolex Submariner in gold and ss at Howard four years ago. Outstanding experience. I…read morereturned last week to buy a second, this time a Gmt. told they had none and my sales rep Stephany was not present. Left my coord. with another rep. and ... never heard from them. I guess they dont want repeat customers or my appearence did not exude the type of customer they wanted despite my wearing my Submariner. Not a returning customer!

amazing people to deal with best prices in town. sent my gold in to be cleaned and polished they…read morenotified me of some broken/cracked links in my necklace and then went above and beyond to repair the issue. thanks again guys!! Ben.

They lie on their website and do NOT pay the most for your gold or jewelry. Based on a personal…read morereview of their website, a phone call, and, a visit: I state that this business will cheat you any way they can. Making a profit is one thing; lying in order to do so is another. Anyone can find the best place to sell their gold by knowing the weight and Karat of their object and simply calling anyone on the phone who is advertising that they buy gold and get an estimate. Unless the weight or Karat is not what it appears then they should pay the quoted amount. Gold Lobby did NOT. Howard's Pawn Shop on Carling Ave did after properly verifying the content Karat and weight. I have NO association with Howard's other than as a customer. I DO have 30yrs experience with gold buying and selling and I am not active in the industry of such.

My Dad used to wear a Rolex, and was always into watches. As I grew older, he gifted me a Favre…read moreLeuba when I turned 16. At that young age, I didn't really appreciate what it was, other than it told me the time, and was different from what everyone else was wearing. When it came time to get it serviced, he took me to this little shop on Merivale. Fast forward 40+ years - apparently this shop has been here since 1974 - it has a new owner who's been behind the counter for 10 of those. I've visited many times to get various things done to my timekeeping devices. The service is always excellent - it's fascinating watching him practice his craft, as he makes it look so easy, and what he charges for his service and products is more than fair. Of course, you can't put a price on supporting local business!

These guys really know their stuff and I have brought several pieces here for repair or…read morealterations, including my grandfather's pocket watch and my wife's engagement ring to get resized. I have never had any issues with repairs and any work I've had them do is done perfectly the first time around. That said I do find they can be a little condescending at times as they have often questioned why I would want a piece repaired and they even tried to "out" the karat quality of my wife's ring and were taken back when she already knew and didn't care.