The staff is always super friendly and helpful. Drs are wonderful!…read more They validate parking also. (:

I recently went to this optical place for an eye exam without insurance, and they told me I needed…read moreglasses, so I trusted their judgment and spent $600 on a pair. After waiting three long weeks for them to arrive, everything looked blurry and wrong the moment I put them on. When I returned to the store hoping for a refund, they flatly refused--no returns, no money back. Instead, they suggested I pay out of pocket for another exam as a "second opinion," with the vague promise they might help afterward. Frustrated but determined, I did exactly that with a different doctor, who confirmed I don't need any prescription at all. I sent them the new report as proof, expecting a full refund, but they still wouldn't budge. Their only concession was to let me turn the unnecessary glasses into sunglasses for a credit. With no other options left, I reluctantly took them up on that offer--only for it to drag on another three weeks with the glasses still not returned to me. It's obvious their initial exam was inaccurate, their staff refused to take responsibility, and corporate clearly doesn't care enough to make it right. I won't be going back, and I'd strongly advise anyone else to steer clear unless you're okay with the very real risk of being misled, overcharged, and left with no resolution.

Simply the best service, glasses, and results. Been wearing their glasses for almost a decade and…read moreno other pairs could even come close. I've never seen clearer--and I've tried a bunch of different optometrists!

very thorough and educating me throughout my first optometrist visit. staff was genuinely happy and…read morea pleasure to work with. def coming back here for my optometrist needs

I've been using Optikos for 7-9 years. Although they aren't as fast as lenscrafters, they've…read morereally done well by me, which is why I keep going back even after moving out of Koreatown. They've always been happy to do glasses adjustment for free, and really helped out when I bought what seems to be a frame with a design defect (they broke 3 times in the same place when I was using it normally and didn't drop or sit on them or anything like that-- most recebtly within a week of replacement). They went out of their way to make it right. I've found they've made a real effort to help me figure out what best suits my needs (transitions, lens type, etc), rather than what might make them the most profit-- which is sadly pretty rare nowadays. I highly recommend them!

As promised, Im adding photos and I finally picked up my frames!! The whole process from the eye…read moreexam to eye glass delivery was nice. This is my first pair of progressive glasses and it's definitely an adjustment for me. The staff walked me through how to use them, what to expected, and how it may be blurry in certain areas because of the blend from normal to the reading lower part of the glasses. It is an adjustment but their walk through was very helpful. I will be back again.

Great experience always! Been coming here for the last 10 years and everyone really takes care of…read moreyour needs. The Doctors are amazing as well!

Fast and courteous eyeglass repair service from Tim. He replaced the missing screw for free.read more

Came in for an eye exam and had a wonderful experience! Dr. Somi Kim and the staff were so friendly…read moreand helpful. I'm excited to start wearing contacts for the first time!

I've been coming here for decades. When it was located in the other unit, and I think even when it…read morewas called something else. There used to be an ajusshi back in the day & he retired recently, but he was always helping me & my mom. Then when I got married and dragged my husband to LA, I brought him here. ...now I have kids of my own and when my oldest daughter's summer camp mentioned that she said she couldn't see the board, without skipping a beat, I called Somi Optometry & made an appointment. Dr. Kim is a mom too so she was amazing with my oldest daughter. I was so scared my daughter would freak out, but Dr Somi did absolutely amazing with her and she was totally comfortable and super happy. Dr Kim didnt even say anything when my youngest was being loud in the exam room and running around (my husband took her outside with a promise of a lollipop) where most Dr's may have gotten upset and kicked us out, she spoke and paused between loud laughs and screams for her older sister lol. My was a little disappointed that she wasnt getting glasses bc she found ones she loves, but I am through the roof with happiness lol. Anyways, old or young, Dr. Somi is amazing and now I am proud to be bringing the third generation of my family to this family business.

First time here and everyone was welcoming. My mother needed her eye doctor to speak Japanese to…read moreexplain the process. This was a perfect situation for us. He was very patient with my mother. The staff also helped my mother pick out her new glasses and she was so happy.

Don't see Dr. Kurata unless you want to be strong armed into buying products from whatever brand he…read morereceives the most commission from. Forced me to switch brands. I suffered through a year's worth of the worst dailies I've ever used. I'm running low before I qualify for a new exam with a better optometrist, so I tried to order a different brand to get me by for the next month from elsewhere. He rejected the request and refused to verify my prescription so that I could. Greedy little man.

I've trusted this optical shop for nearly 30 years, and even after their recent move to Korea Town…read morePlaza, the experience remains just as wonderful as ever. What keeps me coming back isn't just the quality of service--it's the genuine warmth and kindness you feel every time you walk through the door. Everyone is welcoming, attentive, and truly cares about their customers. During my recent visit, I was once again reminded why I've stayed loyal to this place for so many years. The staff took great care of us and made the entire experience comfortable and pleasant. It's rare to find a business that consistently combines professionalism with such heartfelt customer service. I'm happy to see them doing well in their new location and wish them continued success for many years to come.

Disappointing change in customer service - Beware of the manager…read moreI have been a loyal customer of Keum Kang Optical since they were located in Rowland Heights. The owners and his wife were always incredibly kind, welcoming, and provided excellent service and fair pricing. Even after they moved to LA, I willingly made the long drive because of my trust in them. Their daughter became the optometrist a long time ago, and seeing her now made me realize how much time has passed and that the owners seem to be looking forward to retirement. Unfortunately, the customer service has severely deteriorated due to a middle-aged manager and a couple of senior staff members. This manager acts as if they own the place and has been consistently rude to both customers and new employees. I kept returning hoping it would improve, but every visit was uncomfortable. The breaking point was when a new employee correctly identified a lens mistake made by another staff member. Instead of being grateful, the manager publicly yelled at and took her anger out on that new employee right in front of customers. Seeing such unprofessional behavior made me decide never to return. I heard they recently moved locations again. If that same manager and those rude staff members are still working there, I strongly advise against going. The original owners built a wonderful business, but the current staff is completely ruining it.

Ana and the ladies at Ooh La La are the best. They are so sweet and attentive. Ana is really…read moreknowledgeable and caring. The space is really cute. They have a good selection of frames. I'm really happy with my new readers.

I have been going to Dr. Vargas since 2022, and after 27 years in a career involving massive…read moreamounts of fine print and long hours, I've never seen better! Dr. Vargas' intuitive skills and experience have provided me with wonderful eye care and prescriptions for my various types of activities that are right on the mark. Evelyn and Eva on her staff are truly supportive and helpful, and they are experienced with navigating frame choices, lens options, contact lens orders, and insurance as well. For me, Dr. Vargas and her staff at Ooh La La Optometry has made what used to be a dreaded experience - going to the eye doctor - into a pleasant experience!

Our first visit to Eagle Rock Optometry was amazing! We came in as a family for routine eye exams,…read moreand everything went smoothly. The place is very clean and well-maintained. Dr. Sepideh is professional, patient, and very thorough, she really takes the time to explain everything clearly. The staff is friendly and attentive, making us feel comfortable from start to finish. We also purchased our eyeglasses there, they have so many great options to choose from. Highly recommend this place, 10/10 experience!

I had a terrific experience at Eagle Rock Optometry! I had a prescription for new lenses from my…read moreophthalmologist and Gabby took great care in ordering the lenses for me. While Gabby worked on my order, Dr. Sameneh Omidgaemi noticed that my frames were off kilter (I sat on them) so she thoughtfully adjusted them for me. Since my lenses are pretty common, I received my glasses in 2 days! Thank you sooo much!!

I've been coming here for 3 years now for Dr. Nguyen and the experience has always been great. He…read moreis kind and knowledgeable and cares for his patients. The tech (didn't get her name) was also very nice and friendly. I wanted to give a 5 star review to Jeanette who helped me pick out my new glasses this time! She is the best! From the moment I walked in to when I left she was amazing! Very informative and honest while being so cool and fun to talk to. She's patient and doesn't try to rush you just to make a sale which is refreshing and calming. I hope she's here every time I have to come back! :) thank you for making it a great experience!

Full disclose, this review is regarding my experience only ordering glasses, no optometrist visit…read more TLDR: I got what I needed, but will keep looking for a different place for my family's needs. My toddler daughter needed glasses and we already had a prescription from her pediatric Ophthalmologist. I was searching for a place closer to home that carried toddler frames, because the recommendations from her pediatric Ophthalmologist at the Dohney eye institute in Pasadena were all in SGV. I called New Vision specifically asking about frames for my 20-month old and after being satisfied with their answers, made an appointment. However, their selection was disappointing and they didn't have the strap-on toddler frames, as I was told on the phone. I went with the only viable option reluctantly because I wanted to get the glasses and didn't want to waste more time. I gave them the prescription (in paper form) and they had trouble with their scanner so told me they'd give it back to me when we picked up the glasses. I asked if my daughter needed to be present, and they said yes. When glasses were ready, they texted me at 3:48 Friday asking me to make an appointment, and said they were closing at 4:15 and reopened on Monday. Had I been notified even a couple hours earlier, I could have rearranged my schedule instead of waiting until Monday. So that was disappointing. Finally when picking them up, my daughter tried them on but they didn't really do anything else so not sure why my daughter needed to be present or why I needed to make an appointment. And they also didn't have the paper prescription that I had been promised. The person giving me the glasses made zero effort and just told me how easy it is to request it again from the ophthalmologist office. I obviously know this. This just underscored to me that things aren't communicated properly about patient requests.