I've had corneal issues for most of my life and I came to this office on a referral from another doctor. I've visited many opthamologists before in the past due to my condition but this office has been the worst. Here's why...
On the day I went it looks like they overbooked their doctors. The waiting room was full, seats probably around twenty to thirty in the waiting room and I was lucky to find a seat. I ended up waiting about 45 minutes to be seen.
The front desk just wants to get you in and out. Questions seem to be a hassle.
My appointment with Dr. Ezra Maguen was fine, when I finally got in to be seen. But when I was seated and waiting for the doctor, I had to be moved into the waiting area again because somebody else had to be seen in that room before me, probably because they didn't plan properly and their office is run like a cattle call. Another 10 minutes before I got in a proper room.
Then I was referred to their contact lens specialist. I made my appointment to be seen after having visited Dr. Maguen twice to check on my eyes. Halfway through my fitting the doctor came in and told me I needed to see the front desk about my insurance. I have two insurance plans through good providers, Aetna and Cigna, and somehow they couldn't confirm with the company that my appointment was covered. I'm a little dumbfounded, I mean I've already visited this office twice and my insurance covered my visits, why is this time a problem?
So I'm told that I should call my insurance and make another appointment! I haven't even gotten fitted at this point, I'm HALFWAY through an appointment, and now we're discussing this? Further, why was I served and approved by my insurance twice at this office and this time is now an issue?
So the final verdict is that if I continue with the appointment I'll be charged $800 for the visit. If I leave MID-WAY through the appointment they'll, "help me out" (they call it a "Courtesy Discount" on the bill), and reduce my costs to $125.
At this office they charge you $125 for an incomplete appointment? That really is baffling to me. Their poor business practice and customer service really leaves me feeling thoroughly screwed over.
Oh yeah, and I called my insurance, I should have been covered for my visit (like my previous two visits) and I never should have been kicked out halfway through an appointment. At this point I don't even want to try to apply my $125 to another visit at this same office. Horrible...
And fyi parking sucks and will cost you around $10 for an hour long visit. read more