I'm almost at a loss for words for how pleased I am with this dealer for service. Treated me like a real human being. And they honored the first free oil change even though we're from out of town. Well guess what...you've earned my business for our next Honda purchase, and I'll be spreading the word. You all are doing something right. Truly made my day. read more

I loved my experience at this dealership, especially with Char in the service department. I was in from out of state and she was an absolute life saver and went above and beyond for me. She was a sweetheart and explained everything to me and gave me a great estimate on the cost and time the car would be completed. Also, shoutout to Tim for running the shuttle! Can't say enough nice things about this place. read more

I worked with Jeff Philip at Honda of Ithaca to purchase a new car Dec. 2025. Jeff was exceptional. I highly recommend Jeff.

I made an appt to leave my car to have snow tires mounted and balanced. I had called a smaller garage first but their schedule and mine didn't work. So I booked with Maguire Honda since I got the tires from there last year. Well I should have waited for the other garage maguire charged me 180.00 plus tax and 3% credit card fee so 200.00. I called the other garage to see if their rate was more like I was expecting and of course 30.00 per tire plus tax so I got screwed and the only reason I gave them 2 stars is they washed and shined the tires. Going to keep using the smaller garages Vs dealerships at this rate. Plus they put a quote on my bill for front brakes and rotors for the future 700 plus. No thanks my boyfriend can buy them for 250 and do it for me. read more

I had to wait a month to get my car back from a cylinder misfire issue. Terrible customer service they did not want to coordinate with my warranty and I only received updates when my Honda tech was working that day. They tried to get us to pay an extra $1,000 based on the mistake they made by pricing a part higher than the warranty priced it for. They also stole $200 worth of personal belongings from my trunk and of course didn't know where it went. Had my car not broken down and I was forced by my warranty to go to a Honda dealership I would've went somewhere else. read more

the sales consult is rude, disrespectful, unprofessional. I am not happy and they are awful especially a bold guy

Do not I repeat do not take your car here for service. They try to tell you your car needs repairs that it doesn't require. The service person specifically Char is not professional or helpful very disgusting attitude doesn't know what she is doing and you basically do the work that she is supposed to do for her. She is constantly stringing you along and when you want to speak to the manager hangs up the phone on you. A fix that could take a day has been over a month. They tell you one price and after the work is done they double it and act like the customer knew when you have the original price in writing. I've never had such a worse experience with a service department than I've had with this one. read more

Cannot give high enough praise to the service department, especially Steve and Shawn. They were absolute lifesavers this week. We were in Ithaca from out of state and our Honda Odyssey began making a horribly loud noise. They were able to diagnose and fix that and a few other issues for a very reasonable cost, and they provided excellent customer service along the way. An unfortunate situation at the time proved to be quite fortunate because we received far better service there than what we'd have encountered had the vehicle malfunctioned back at home. Thanks so much! read more

Never get your car worked on here! The service department at Maguire Honda in Ithaca is completely unreliable. Four times they have told us that they have our car ready after repairs and each time we find out that they have not even begun repairs. The management of the shop is completely unprofessional and dishonest. read more

I had one destroyed tire on the right front. Took it to Honda to be replaced with one matching the good one on the left. They reported that it would take a week to get that tire and suggested that I replaced both front ones with two new tires and also the rear two tires should be replaced also. They convinced me to perform the 30,000 mile service early. I refuse to replace the rear two tires and came to pick up the car after waiting a couple of hours in the waiting room and the bill was $1000. I later checked with another tire store and they indicated that the rear tires were in good shape and would easily make it through the winter. Don't use Maguire for service. read more

Worst experience ever...took car in for mandatory recall...after the recall fix all my dashboard lights went off 5 miles down the road...took it back.. They said it might not be their fault...I told them there wasn't a problem until they touched it...miraculously that was fixed but then they showed me the old "brake fluid leak on the tire scam"...tried to convince me it was a bad caliper...took it to my mechanic and he agreed they were trying to scam me....this place is a disgrace...never go there unless you want to fix something that isn't broken read more

I had a fantastic experience with Josh! He really went above and beyond to make sure I found a car that is both exactly what I want and something that works for me. read more

This is my first Yelp review for a car dealership. Service: the workers are very unprofessional. They have no idea what is covered and what is not for a certified pre-owned vehicle. Want to charged me over $500. I had to argue with them and make them call the "headquarters" or somewhere to find out. They never apologized for it too. They rarely pick up their calls. I tried to schedule an appointment with them. So I tried to do so online, which says that the department will call back to confirm, but never did (waited for a week). My appointment was finally scheduled after multiple phone calls. The people here don't seem to care much about your cars. Didn't offer loaner cars or rides when I made the appointment. When I asked for one at the dealership, they said you have to reserve that in advance. Service was way overpriced. Note: I visited in early 2016 read more

Just moved to Cortland, NY from Texas. My wife and I decided to buy Pilot AWD as our second car. We dropped by Honda of Ithaca because it was the closest Honda dealership from our place Friday afternoon. There were a couple of salespersons inside the building, but it seemed they had no intention of doing business whatsoever. We were the only customers. Everything was so quiet. One man finally turned his drowsy eyes away from the computer monitor and looked at us, "Pilot, yeah, its a nice car...(silence)..." We need to purchase a car from a professional and responsible Honda dealer. This was not the place we should have come in the first place. read more

My 67 year old father has a 2013 Accord with just over 30k miles. Their service attendant/manager convinced him he needed new brake pads and rotors... On a car with 30k miles. That is absurd. They also recommended and additional $600 in service (bear in mind the car is still fully warranted). Honda is a great brand and dealers typically are held to a higher standard, but unfortunately, this dealership took advantage of an older customer. My father was mortified when I told him there's no way he'd burn out rotors in so few miles (with his driving style). Please be skeptical of their recommendations and appraisals as they put service revenue above honesty and the integrity of their brand. Despite being local, they aren't the most trustworthy. **Note that a few days later, I spoke with the floor manager and the service manager. They gave an explanation of why the rotors burned out. I don't agree with their explanation but what's done is done. They did try to make an effort to rationalize the charge and both behaved professionally. read more

Nope, bought a car from Miller in Vestal. The salesman looked at my husband at every question. My husband even told him it's not a car for me she decides what she wants, nope it was all about him. I was trading in a Honda with 184,000+ miles and the salesman insulted my car at every opportunity. I loved that car so I'm getting another.....silly silly salesman. Bought a car the next day from Miller from a woman. read more

I've always used Honda's body shop on my '05 Accord for the last 10 years I've been in and out of Ithaca. I got into an accident in 2008 and had the whole side re-done - it looked beautiful and they matched the specific darker red perfectly...9 years later, I returned after a motorcyclist hit me, and they fixed that AND threw in a new clear coat (for the flaking side from the job from 2008) for free. Just last week, I got a new back bumper, and they saved me some cash (as requested) by not ordering a new 'Accord' sign, and giving me a fair and inexpensive quote on areas of clear coat flaking. The guys cleaned out my car and vacuumed, wiped down surface, and returned 2 days earlier than expected. Literally overnight turnover! Also used for service (oil change) and was given fair quotes for a dealership on additional work. Wonderful management and supportive staff. Thank you Honda! read more

I should have read the reviews before going to this place. I went in for a hood recall on my Ridgeline, went there just because it's the nearest, I got it from another dealer with a Honda Pre-Owned Certification about 2 weeks ago. I love the truck! In that 2 week, I have been busy getting to know all the buttons and the technology that came with it. So...I was WELL AWARE that everything works perfectly on my truck! After the recall job THEY did...remote start stopped working! Suddenly one of my power window and the moon roof stopped working! Now they want me to pay $365 to fix the problems...PROBLEMS I GOT RIGHT AFTER THEY TOUCH MY TRUCK! How is that fair? The lady just explained "well we didn't touch your doors just the hood"...so they expect me to accept that from the time they released the truck up until I discovered the problems (about 5 hours pass since I went straight to my work) I somehow manage to cause all the malfunctions and broke my power window,moon roof and remote start while driving it back. WOW! I did filed a formal complaint to Honda, next I will contact BBB or the Consumer Protection Agency in NY. My advice....whatever it is....JUST STAY AWAY from MAGUIRE! Go find another dealer you may have to drive a little bit farther, but at least you will not be treated as such. read more

This review is solely for the service dept. Would give zero if I could. I went two weeks ago with my crv. Horrible experience, I left feeling like I got taken for a run in the service department. Stick to getting things done else where. They will lie to your face and over charge to do unnecessary work. The woman is the sketchest of them all. read more

I recently had received help with my navigation on my Honda that I bought new in 2017. Erin, whose in internet sales was very helpful in setting a Canadian address in my Navi unit. She is very knowlegable and familiar with my Honda HRV w/Navi that I purchased from her. I would reccomend doing business with her if you are buying a Honda. read more

So I hadn't a chance to get around to write the second part on google review- but I have not forgotten, and I noticed that Yelp allows for an update, so I decided to write here instead. I think the public deserves to know the truth about Honda of Ithaca. This is a separate incident from the first review on mechanical service department. A month or so later after I did those unpleasant mechanical checkups with Honda of Ithaca, I returned there this time due to a car accident - somebody slammed into the rear of my Civic at a stop sign and I needed to replace the bumper etc. To put it simply, dealing with the body shop of Honda of Ithaca was not only it was a lot of hassle in terms of getting insurance situation straight between the rental company and Honda body shop where people who could care less, and won't do absolutely anything outside of their job description, not even when one quick phone call or two would resolve the problem (see my other review on Enterprise) - but also when I finally came to pick up the car, I noticed a clanging/knocking/pinging noise in the rear and also that steering wheel has become noticeably heavy. When I pointed those out, the guy in charge started to yell at me saying to the effect that it's not his job to work on these problems. I had his worker drive my car to show him the steering wheel is now much heavier than it was before, but he could care less - I wonder if he was feeling some sort of macho superiority complex to a woman's complaint - These two guys both attributed the problems to the fact that my car is "old" - '98 ("time to get a new car, eh?" - I wonder if that was on their mind?) - and the fact that I was driving a new rental car while during the car was in shop which were of course a little more quieter. They were so bastardly confident in their mistaken assessment that when I tried to persist, the guy in charge, especially, started hollering and yelling at me, speaking down to me as if I am crazy. The other guy told me that I should go talk to the owner. Apparently, these guys have a pretty comfortable relationship with the owner of this place and they seem assured that their job is not on the line by me going up to talk to them. So I said, NO. I will instead write an online review of this incident for the public to see and I will NEVER return to Honda of Ithaca after this kind of horrendous treatment I and my car have received. What kind of professional does Honda of Ithaca employ - the kind who yell at its customers complaints at will? Not only did this tall guy in charge bark/holler/yell at me, who is a small-framed woman - while constantly interrupting me as I state my case - he would complain that it was me cutting him off. What a baloney! - but incidentally when I took my car back to my regular repair shop (Midas) for regular oil change, and mentioned the weighted steering wheel to them, they fixed the problems for me right away - at no extra cost. So nice! Nothing like stupid Honda of Ithaca! Now I have a smooth steering wheel - not ridiculous iron steering. The noise from the rear seemed to have had a suspension problem and I PAID for it this month, but weren't really good body shop - of HONDA - be able to tell and contact the insurance company so that they can have it fixed? My car did NOT have these problems prior to the accident. All in all, I give THUMBS DOWN ALL THE WAY to Honda of Ithaca - this place is grossly overrated for no good reason. Both for mechanical service and body works, there are other better places in town to take your car to. And now if the owner wishes to contact me to remove these statements of truths - they can, but I doubt I would do so even if they begged me, because I think people should know the truths! If they can treat one woman wrongly, then how do you think they will treat you right? I'm not sure if the guy was misogynistic, but I can tell you no matter who the customer is, male or female, you just can't keep on going the way he did for too long before somebody points it out for him! It just makes me mad thinking about it - even though it happened months ago. But there, I've kept my promise to write Part 2 of this review. People, be aware. Don't believe in the hype! PS: In a county that banned hydraulic fracking, I'm not even sure what Honda of Ithaca is(was?) doing toying with "natural gas" vehicles in their show room - another ominous sign of Honda of Ithca - they can't read the pulse at all! PS2: I am also considering of writing a letter to the corporate headquarter in Japan as well as to the regional office, with full translation, for the maximum effect - you can never expect this kind of service in Japan. Horrendous! read more

I normally do not write reviews, but I feel strongly compelled to warn future patrons in need for automobile service to avoid Honda of Ithaca. Last year, my car was vandalized and needed parts (e.g. windshield), and a paint job. I took my car, which is a Honda, to Honda of Ithaca thinking that the dealer operated shop would be reliable. I could not have been more wrong. The service manager is not trustworthy. Since I had insurance, he said he'll take care of my car and deal with the insurance. That was easy. However, by allowing Honda of Ithaca to deal with the insurance company, the insurance company and Honda of Ithaca somehow agreed to use the cheapest aftermarket parts and the absolute minimum required amount of labor. For example: 1) Paint job is of terrible quality. The paint after 6+ months but less than 1 year is already beginning to fade/chip. 2) The incorrect rearview mirror and mount was put onto my car, which left the rearview mirror to fall after several days of normal driving. As you can imagine driving without a rearview mirror is not only dangerous, it is also illegal. After returning to the shop to get it fixed, the shop would promise to resolve the issue. However, as I learned more about the issue, I found that the mount is permanently glued onto the windshield. And since the incorrect mount was used, I need a new windshield. But the dealership would not cover this mistake. They promised to fix the issue, but only by forcibly screwing the rearview mirror into the incorrect mount (which again, leads the rearview mirror to eventually fall off because the two are not compatible). I revisited the shop about 3 times. The shop also went as far as to accuse me of tampering with the rearview mirror and forcing it to fall off (who in their right mind would want to do that?). The issue was eventually sort of resolved, after they couldn't fix the issue and called "Choice Autoglass" to fix it for them. I don't know how they did it (since they did not replace the windshield, but my rearview mirror has been in place (3+ months and counting). Though, I am hesitant to really adjust it... 3) The interior of my car now rattles due to misalignment of a part that covers the pillar between my front windshield and the window on my driver side door. Besides the rattle, it also looks terrible (if you stare at it). In all, I would encourage you to look elsewhere for a car repair job (even if you have a Honda). read more

Awful experience, went to the dealership to test drive a car I saw online. When I got there I noticed there was a scratch along side the door that they said would be no problem to fix since they have their own body shop on the lot. The dealer said she'd be in contact shortly about the fix. With two days and no word about it I sent a few emails and called twice over the span of a week-all went ignored. Until exactly a week later they said the car had sold. A few hours later they said the car had not actually sold but they would be selling it as is. Just don't bother! Sketchy and bad costumer service. read more

Lately, the service department seems to specialize in somewhat high pressure sales of parts and service. I don't want to knock the place, but if I did every service and replaced every part they wanted me to, I'd be broke. Since my car is out of warranty, I've been using a local shop that seems more pragmatic when it comes to parts and service. read more

I brought my car here to be inspected right after moving to Ithaca. After it passed the inspection, before I even got off the lot, the driver's side window exploded, showering me with broken glass. It had been sticking. They had lowered it during the inspection and left it there, and when I went to close it, it exploded. I had recently inherited the car from a family member. I later learned that this part - the window control - had been recalled the previous year. Evidently, Honda of Ithaca didn't check or even notice or worry when they encountered the sticky, off-kilter window. I was lucky not to be blinded. It was also very expensive. read more

My girlfriend took her Honda there for service unrelated to the brakes. When she picked it up she was told that the front left brake caliper was seized up. She returned home quite upset. The brakes certainly were not seized before she took the car in. I test drove the car and the front left brake was smoking, but the rotor was no hotter than the right side, which it should be if it was locking up. The longer I drove the car the less it smoked. I jacked it up and removed the wheel and was able to push the caliper piston in nice and easy. The caliper was definitely NOT locking up. The pads and rotors on both sides had even wear. There was a spot on the caliper that looked like a dob of grease was placed on it. On purpose or not I can't say. Lets assume no mechanic, even a shady one, would put some sort of lubricant on a brake part to make it smoke and imitate a stuck caliper. Lets assume he or she didn't test drive the car before working on it. (It was there for a ball joint) If he/she test drove it after and it was smoking like that then the car should have gone back on the lift and the cause been investigated. The only way that grease could have gotten on the caliper was during the repair...so the mechanic SHOULD have been concerned it was an error on his/her part. read more

My fiance and I went here to test drive a Honda Fit and an Insight when our 1990 Civic was ready to bite the dust. We didn't get past a test drive because the customer service was so bad. I don't know if the sales rep was just having a terrible day, hated his job in general, or really just didn't want to waste his time with a young couple looking to buy the base model of one of their cheapest cars, but the guy was just miserable and looked bored the entire time. He looked irritated the moment we walked into the lobby and asked if we could do a test drive. Then he sat in the backseat of the car completely silent for both drives, not saying a word unless we asked a specific question about one of the car's features. Granted, I certainly think high-pressure salespeople who don't shut up about how great the 26 cupholder options are while you're trying to drive are annoying, but I appreciate a LITTLE communication. We wound up driving 45 minutes to Williams Honda in Elmira - better price and much better customer service. It might be unfair to give this place 1 star for having a lousy interaction with a single employee, but tough luck, that's how internet reviews work. Make sure your employees are on top of their game. read more

This is my third Honda from this dealership and my second lease. While I really like my salesman, Jeff, that's where it ends. I've only had this new 2017 for a couple of weeks and so far they've screwed up the Lease Contract twice and then never paid off my last car to Honda Financial which they agreed to do. The first time they had it written as if it was one lump payment of nearly $10,000 And had not set it up to show what the actual monthly agreed upon payments were. I had to go back there and re-sign another paper. In fact, my new lease increased by $10 month because the remaining two payments on my previous car were rolled over ( agreed to be paid by this dealer). Today I got a Registered letter demanding the sum from Honda Financial for those last two car payments. Apparently the dealership never made them but my monthly lease payments are still increased because of it. Top this all off with some very rude Repair department representatives and it's not a dealership I'll ever do business with again. read more

I'm really surprised at the negative reviews. My family has purchased 3 Hondas from Honda of Ithaca and we take all to be serviced there. I never use dealerships as repair shops, but I like the people of Honda of Ithaca. They've never fixed anything that wasn't broken; they are incredibly honest people. Rarely does a visit cost more than about $60 or $70 - the cost of an oil change plus tire rotation (or windshield wipers or an air filter - something like that). Plus, they are quick. I can only imagine that most of the satisfied customers aren't writing reviews. If I knew anything at all about cars, perhaps I could change the oil. I cannot possibly do this. So, I am happy to have them change the oil, check the brakes, and make sure my car(s) is safe. In my opinion, they are good and honest. read more

I have not had the pleasure of buying a car here. If their sales team is anything like their service group, I do not expect any less. I relocated into the area a few years ago, and I have my two Hondas serviced here. The service team has always been prompt and professional. Each time my cars come in the staff makes sure the service is performed quickly and correctly. If things look like they will take a while, there is always a loaner available. read more

Jeff Phillip was the best salesperson I've probably ever dealt with...we were so stressed having to replace a favorite old car, but he easily and calmly helped us with our first leasing experience, and I truly want to thank him. read more

I visited Honda of Ithaca to look at a couple of their new models on the lot. I was very impressed with their sales team there. Erin was very professional and curious. She was very knowledgable and knew all the in and outs of every car we looked at. I wish every sales experience was as easy and pleasurable as this!!!!!! read more

I bought my 2010 Fit here and get it serviced here. I have never had any problems and I always get treated well. I am never told that I need a service extra to what I am there for. Prices for service are in line with other garages and if I plan enough in advance I get a loaner car. And there are usually good coupons on their website! read more

Honda of Ithaca could REALLY improve its customer experience if it cares to. We recently went there; the saleswoman sat us down, asked us what we were looking for, and literally the first words out of her mouth were "we cannot accommodate that budget". Period. All she had to say to make us feel welcome was "let's see what we can do", or "let's see what we have that is close to what you're looking for", or at least explain WHY they couldn't accommodate. (Afterwards, we went to Maguire Toyota and mentioned the exact same budget, and the salesman there said "We have many options for you within that budget"). The cars themselves were dirty and unappealing. It's like Honda really doesn't want to sell them! We only checked out 3 cars, and 1 of them wouldn't even turn on. The saleswoman didn't seem to care; she simply said "Oh, it's probably been sitting out here for too long". As we were leaving, she didn't offer her business card, and didn't seem too concerned about whether we would return. Honda made us feel apologetic that we were looking for a lightly used 2nd hand car. It's their loss. We went across the street to Maguire Toyota, were welcomed with open arms, and got an unbelievable deal - $15k for a 2014 Prius. read more

Two things 0 down means 2,500.00 All the cars online are not at the place . This is also true about the Lincoln dealership

I've been taking my CRV to Honda of Ithaca for checkups in the last year, trusting blindly that they were not cheating me when it came to expensive parts that needed to be replaced. I was recently disillusioned when I took my car in for my annual NY state emissions inspection last week. My engine light was on and the mechanics told me I would have to replace a circuit, my catalytic converter and potentially another censor. The estimate for this was over $200 for the circuit, $1300 for the catalytic converter and another $350 for the sensor. I was shocked and decided to get a second opinion before paying so much money. The mechanic assured me that I wouldn't pass the emissions test anywhere if I didn't change the parts and tried to talk me into making the repairs immediately. He talked me into changing the sensor for $200. I ended up taking my car to another mechanic that night and when he diagnosed my engine light he found that the only problem showing was my oxygen sensor, which Honda had not mentioned. He turned off my engine light, had me drive 20 miles and then passed my car for the standard fee of $21. What had happened was that Honda had turned off my engine light, thinking that I would agree to all the repairs, but, when I wanted to get a second opinion, they didn't want to give the car to me with the engine light off since they knew it would then pass the inspection elsewhere, so they unplugged my oxygen sensor since it was the fastest way to trigger the engine light. There was no need to replace the catalytic converter (whose function is to reduce air pollutants and not crucial to car operation anyway) and the new mechanic told me that there is no reason whatsoever that the sensor attached to it would have to be replaced along with it unless they weren't careful when taking it out. In other words, Honda tried to charge me $1650 in unnecessary repairs and sabotage my inspection. Considering that I am a grad student living on a student stipend and paying off student loans, this is essentially robbing the poor. I will never take my car to Honda again. read more

I made an appointment for service because my check engine light came on. I told them I needed a loaner, and since the loaners were hard to come by, I had to wait almost a week. I didn't mind waiting, but when I called to confirm my appointment, no one had any record of my name for an appointment, AND they told me I would have to wait an additional week to get the loaner I had already booked. I was annoyed enough that I made an appointment at another Honda dealership almost an hour away. Needless to say, It will be awhile before I go back to these guys. read more

Despite some unfavorable reviews, I had a very positive experience with Honda of Ithaca. While on a college tour trip with my kids, miles from home, I was in Ithaca when my Civic started making a screeching noise while driving at low speeds. Fearing it was a brake issue, I arrived at the Honda of Ithaca dealer, as soon as they opened, the following day. I explained to Service Writer, Rich Petrucco, that we were away from home, doing college visits and that my schedule was pretty tight. In fact, I had an appointment two hours later, nearby. He immediately brought the car in for the mechanics to look at, when they arrived. He offered to provide transportation to and from my appointment, should my car require any repairs. I waited about 45 minutes before Rich informed me that we were all set. The mechanics pulled the car into the shop and the noise went away. They put it up on the lift, took off the tires and inspected the breaks. All looked good. Perhaps something had gotten lodged in between the brake pads and had become dislodged. This news was quite a relief, not only because I had recently had the brakes redone, but for the peace of mind knowing everything was in working order for my continued journey. I left with a courtesy inspection from Honda of Ithaca and with plenty of time to make my appointment! Thanks, Rich, for helping us out and getting us on our way. Sincerely, Lisa W. read more

Let me first publicly THANK Honda of Ithaca! In this day and age of fast and quick businesses, I have to say that the people at Honda of Ithaca took their time with me and were so thorough throughout the entire process. One of the reason I kept putting off purchasing a new car was because of the anxiety of starting the 'process of buying a new car.' Well all I can say is, had I known about Honda of Ithaca before, I would have had a car a long time ago. It was a seamless simple experience. Seth to Chad to Dick and Gil, I cannot express how grateful I am to know that I now have a dealership for LIFE! I will never go anywhere else. Thank you all for helping to start my 2017 off on the best foot! (tire ;) read more

Currently on vacation and scheduled an oil change for my '13 honda fit sport. I scheduled the oil change online on Thursday morning for Tuesday 730am and was notified a service person would call to confirm shortly. Never got a call. Called service Monday morning to confirm my so called appointment. The man on the phone initially said he didn't see my appointment and told me to hold on. I politely said I'm calling cause I never got a call about my appointment. Comes back on the phone and says we found your appointment BUT "you can drop the car of at 8am cause no technicians are here at 730am." I told him I would've cancelled had I known this if somebody actually called me back. Response "Look we get busy here. You can drop the car off or not. Your choice PAL!" Honda makes great cars. Just don't take it to a douchy service place like Ithaca Honda. Hell you can't even get appointment scheduled there. read more