This was my very first experience with this company. I was…read morerefereed by a friend. I tried to make my appointment online but had a little trouble. I called right away and the lady at the desk was great and made sure i got in for the time that I was attempting online. I arrived a few minutes before my appointment as I figured there would be paperwork. I was right. Just one page for information. My appointment was at 1:15 and was greeted to go back to the room about 5 min or so after that. The rooms are very clean and well kept. There is nice set up for the different procedure they do there. I ordered a couple different things. Hannah who was my cerologist was fantastic. They use a wax there that doesn't really stick to the skin. It was great cause I didnt turn red like I did before from other waxings. She was very nice and talked to me during the procedure. She made sure that I was happy with what she did. She wanted me to make sure that I told her if there was anything that I wasn't happy with. We had a few laughs as everything was getting done. I went home feeling good. It was great that everything went so smoothly so to speak. They did sell me a skin treatment to help with any skin issues after the procedure was completed. Everything looked great when I got home. I am pretty happy with the entire experience all around. The pricing was decent cause i got 50% off the most expensive procedure. Ill have to start saving up for the next time. I did get a text a day later asking for feedback. I rated them on the text but wanted to give my feedback here.

Friendly, efficient service got me vacay ready in no time! Painless and comfortable environment…read more Staff was knowledgeable and professional.

This waxing salon is the best I've been to for Brazilian waxes. The owner/waxer Megan is amazing…read more She is very fast and efficient with her time, resulting in a quick and well done wax. She pays attention to detail and makes sure not to leave stray hairs. The salon is very hygienic and I have never seen the waxer double dip. Hard and soft waxes are used to achieve the best outcome. Hands down the best waxer I've ever had. Very reasonably priced! Extremely professional, yet laid back and makes you feel comfortable.

I have moved a few times since beginning my Brazilian waxing routine ten years ago and it is always…read morehard and scary to find an esthetician to trust in a new city. I can sincerely say Meghan is one of the best! Not only is she fast and thorough, she keeps the pain to a minimum. She's also very professional as well as sweet to talk to. Though I no longer live in Des Moines, I made sure to schedule my next trip to Des Moines around my Brazilian wax, she's worth it!

I have been coming here for a little over a year now and I will continue to come here as they are…read morealways up for the challenge that I bring to them and they go above and beyond every time! I especially wanna thank Nali for being able to recreate nails that a friend of mine had that recently passed in memory of her. I'm always so grateful for the people because they truly care about you as a person. You're not just another customer but more like a family member. Thank you so much for taking such good care of my friend. I know she loved coming here and she always showed off her nails.

Nali rocked our nails today. We love all of the gals there but Nali is our favorite. She always…read moremakes us feel special. She is quick but does not rush us. And - most importantly- listens to what the customer wants. By taking the time to get to know us she brings our personality into her nail art.

I've been a client of Serenity Couture for nearly a decade and have been seeing Christin the entire…read moretime -- which really speaks for itself. She's exceptional at what she does and genuinely one of the kindest people you'll meet. My haircut is fairly simple, but I've seen firsthand the work she does with women's hair through several close friends who go to her, and she is incredibly talented -- precise, consistent, and thoughtful in her approach. You can tell she truly cares about her clients and takes real pride in her craft. She's also great at consulting with me on the right products, personalized specifically for my hair and skin. Their brand new location in the Atlas Building in West Des Moines is stunning. The space is beautifully designed -- elegant, refined, and thoughtfully done while still feeling welcoming and comfortable. It's conveniently located, easy to access, and truly elevates the entire experience. The team is always professional and welcoming, and the level of service is consistently top tier. I also appreciate that they've expanded their services beyond what was offered at the West Glen location -- it really feels like a full-service destination now. Another big plus is their use of Aveda products. They're excellent for sensitive skin, made with naturally derived ingredients, and the brand is known for environmentally responsible practices and more sustainable packaging. I personally purchase both Aveda hair and skincare products from Serenity, and they always have a great selection in stock. Serenity continues to set a high standard for quality, service, and overall experience. Highly recommend.

My stylist left so made an appointment with another one. Explained I wanted same cut I've been…read moregetting for 3 years and manager comes out and says the stylist isn't competent for that and I need to reschedule a more expensive stylist. Nope. Not going to do that. you would think an Aveda trained stylist could manage a simple cut.

To look and feel amazing is a priceless gift from the stylist to their customers. Thank you for…read morealways making me happy! I have challenging hair, and often stylists struggle with my medium weight but curly, long locks. I am so incredibly fortunate to have found Jenny through a referral from a friend. She genuinely cares about making her clients feel amazing. She makes me look and feel fabulous. I always get so many compliments on the quality, even from other stylists who do not work there!! She's helped me grow my hair even longer which was my personal goal. She's warm and friendly, always smiling and working hard. All of her stylists and staff are sweet and I really enjoy my self care time!

I have been going to Jenny at Salon Vici for over 10 years. Another family member of mine also sees…read moreJenny for all of her hair care. Jenny is very experienced and an expert at everything she does. She really listened to my request for a new hairstyle and explained what cut was possible for my type of hair. I really liked the cut. Jenny is also very kind and compassionate.

If you are ok with it taking a loooooong time to get your hair done, come here. They make you…read moreprocess FOREVER while they help other clients. And it's every stylist. They all do it. Believe me, they think their time is way more valuable than yours. And not just because they do this to you but also because they cancel all the time but when you do? Oh no, they expect you to pay. How about a credit for me when my stylist cancels then? Seems fair to me.

My son has curly hair and we have not been able to find a stylist that listened and was able to cut…read morehis hair properly. My sister-in-law recommended Dave at Art of Life Salon. Dave listened and took his time cutting the curls. We were very happy with the professionalism and care he took. We will be back!

I feel like I need to balance out some of these reviews, and maybe this will get erased regardless,…read morebut the experience I had was not anything I would recommend to anyone. I won't name who it was that did my service, she was a very nice person, just not a person you'd want doing your Brazilian. I felt like communication was something I had to reiterate and at one point I looked down and saw the side that was "finished" flared up and bruised along with fine hairs that remained despite the trauma. That is actually the word I would use to describe my experience, traumatizing.

Clean and super quality wax. They took the time to get every hair…read more Clean building and rooms! No complaints

My daughter and I both get our hair done here and have always been 100% satisfied. Joy is super…read morenice to work with and provides fabulous service! Easy to get scheduled and her prices are very reasonable. Have always walked out of her salon loving my cut and color!

From the owner: I love working with all types of hair but specially trained for curly and thick…read more I also have advanced training in coloring techniques.

Again another amazing massage by Cori. She knew what I…read moreneeded and listened to address the areas for extra care. It was what I wanted. I highly recommend. Amazing.

Do not let this place fool you. Total hole in the wall. This company will ruin your life. Destroyed…read moremy skin and took Zero I mean Zero accountability. The aggressive rejuvenating facial preformed by Stormie left actual scars where I was scratched. The owner, she lets her under experienced girls handle all her mess ups once she's let the previous girl go. An employee said "I don't believe that's from us" I was dying. I now need Co2 laser to correct what they did to my face. I lived exactly 1 block away. I pray this business shuts down. Scam artists. I should have sued. Justice will be served. This pic doesn't do justice. Lost my dog Honey and everything. I need answers. Why the aggression continues to get worse is starting a trickling effect beyond my ability to believe the true sanity of people. There needs to be a turning point and deep repentance happening here. God is sovereign and just to all. The series of unfortunate events is unacceptable. No excuse. Still living in utter disbelief. This is a second review I am leaving.