We have been coming to this clinic for over 20 years and have watched it get progressively worse. The departments (lab, and UC) are no longer linked and they do not communicate well with each other. Our assigned hospital is no longer what consider local and there seems to be a very high employee turnover. We will probably try to find a new clinic before the year ends. read more

Horrible experience, who wants to fill out paperwork during urgent care using your phone. OMG it too 15 minutes to before I notice internet was bad. What happened to the old way of showing an ID and medical card??? No wonder I rarely come to this site. Expect 20 minutes to complete paperwork even if this is your home medical facility or practitioner. God forbid you don't have internet service or do have an iPad or computer because then it's like going a "new facility" for the first time with all the paperwork. read more

Optum - Covina Main Primary Care - Urgent care - Family Practice Near Me - Covina, California

Dr. Ha is amazing Had a little trouble With rx but overall love this ENT. Hope he stays with Optum

They leave you on hold forever and reception has been very rude numerous times. They never get you to where you need to go on the phone and make you give all this unnecessary information up front. read more

Problem getting a refill every month. I am told to ask for a refill in a week and a half in advance. That doesn't work, then I am told to call two days a before beimg out. That doesn't work. I go though the Portal / over and over again and leave messages. That doesn't work. I call and have them deliver a message to my doctor that it is urgent. Many times. That doesn't work. I ask to talk to the person in charge. They tell me that there is no one in charge. REALLY. Riight now - still no call from Optum or my pharmacy. So no refill. I have none of my medicine. read more

NEED IMPROVEMENT with everything. This office is like Kaiser in a bad way. Inconsistent care, sketchy Urgent care. There is a reason why all the good doctors are leaving. I would rather use CVS and Amazon pharmacy they go to here. read more

Maaann, it never fails. Every time I've come here since it went from Magan to Optum, it's gone down the tubes as far as the employees here. Awful, awful customer service. It's 6/16 and a Jasmine must be having a bad day. Jeeezz. Find another job, if you don't like being here. read more

Went here today for a neurological appointment. Dr. Rosenberg was amazing. Fantastic diagnogtician and super nice. He evaluated me and took away some fears. I felt his answers were spot on. Great doctor, great place read more

Optum - Covina Main Primary Care - Family Practice Near Me - Covina, California

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Service has improved. I am satisfied with the service. My Optum Megan PCP has really been helpful.

Great staff very professional for a late walk in on a Saturday the staff took the time to run all test and help me leave comfortable. Not even my own primary doctors office shows this kind of compassion and professionalism thank you to you all that help me this afternoon! read more

My initial experience with making a pediatric appointment was very difficult. I couldn't get anyone on the line... however in recent time, I came in with my daughter and the pediatric receptionist was very kind and approachable. She was friendly and totally made me change my opinion on the office. I wish I got her name, the nurse was also extremely kind and easy to talk to. We love Dr weisz, and recently saw the female dr, not Kim park but the other women and she was very kind. read more

Horrible customer service from the front desk workers. Also FOX news airing on all TVs in the waiting room. Commercials telling immigrants to self deport and other political rhetoric aligning with only one party. This is extremely unprofessional and disappointing to see in a medical setting. read more

I had a visit with Cong GAO. I miss the old Megan so much. She was absolutely dismissive. My primary care physician has one star. They don't treat you well here anymore. The service has gone downhill completely. The closest OBGYN is in Pasadena and Pomona. Considering I'm also in the medical fields. I would never want to work here. I'm afraid it's gonna be too late before I get the answers that I need. And these people just do not care, avoid this place at all costs. read more

The least helpful front desk there except for 1 person. You have to be more assertive to know the information that you want, otherwise they will just be sitting there ln their phones. Also, calling them is a nightmare, no information given at all. Useless! Just a place holder staff and company paying a lot of them!! On the other hand, the MD is attentive and explained options to the patients quite clearly. Overall, these front staff and telephone operators needs to be retrained! read more

True story. My doctor that delivered me worked at Magan. Dr. SMITTER! OK but this is a review for Dr. Jonathon Leung in pulminology. He is stellar! I came in with a weird grab bag of symptoms and wonky test results from a sleep study in 2013 and an allergist from a year ago. He releived me of my panic, took his time to walk through my issues...and was very kind. We came up with a new plan to accurately diagnose my problems. He was profession and had an excellent chairside manner. A true and professional doctor. I also love Dr. Bradley Rosenberg down the hall in Neurology. They staff also is terrific! Thanks for everything guys and gals! read more

Not sure Optum ever checks these reviews or not but I'm here to say. . . I don't like (saying it mildly) OPTUM at all. My doctor, yes but the whole company NO. I would never recommend them. Several doctors have left MAGAN CLINIC for a reason. It is so hard to get ahold of anyone at Magan, I think all the calls go to their main office in El Sagundo. WHEN & IF THEY ANSWER THE PHONE They are NO HELP AT ALL!!! I don't even think they deserve 1 star!! read more

The Doctors are absolutely ridiculous, my 94 year old Aunt was a patient of this office. On 11/20/25 she suffered a stroke and was in the ER. I called on 11/21/25 as the ER had no luck getting ahold of anyone to get my Aunts previous MRI and Labs from a few weeks earlier and for her Dr to call me, NO RETURN CALL FROM DR TO THIS DAYIt took them until the end of the day to get her MRI sent to them, and they never received the blood work. I never receive a phone call from the doctor. I get a call from a NP around 12/1/25 to do a blood pressure check, I asked her to call back in 1 hour as I was with busy with the Hospice Nurse, NO RETURN CALL. My Aunt passed on 12/5/25 and I get a return call from NP today 12/12/25 to do another blood pressure check. read more

I had optum for many years I'm very satisfied with my doctor the nurses are very caring you don't wait long eather

If you want to know how bad this office really is, just try calling. I've spent over an hour trying to reach someone there on 4 different occasions. Not once was I able to speak to someone. STAY AWAY!!!!! read more

If you care about your health or your love one., please don't come here ever since it was took over by Optum the quality of care has gone down. Your better off going to a free clinic I just felt bad for the customer support she did everything she could to help but no response from a doctor or a nurse after 3 days of trying to resolve the issue read more

I just want to say I have never been treated so beautifully in my 60+ yrs going to the doctor's... the staff nurses and the doctor's are completely AMAZING!!! this my experience, I don't know the out come of my tests but with their kindness I'm sure their words will be gentle. Thank you!!!! read more

I just want to say that this facility has a staff that is very friendly and goes the extra mile to assist. If they are not the correct area I need they will make sure they get you to the right place. If I couldn't not work with my previous provider I am glad I am able to come back to this facility. read more

Ever since Optum took over the old Magan location in Covina there offices are unorganized and have poor communication. Appointments for my mother have been canceled or changed without knowing. I have had problems getting in touch with this office and will be connected to an office in Arcadia even though I call the Covina office. This has happened numerous times and their holds times are ridiculous. I use to really like this office but is no longer a recommendation or a desire to do business with them. If I can give a zero I would. read more

worst place ever ,waited for 1 Auth for MRI over a month calling numerous times leaving numerous request for a call back which I never received read more

I have been trying for more than a month to obtain two test results for my mother who has dementia. Both were sent to her primary doctor from the clinics where they were performed. I have written messages on the patient portal and called the office and patient concierge with no luck. What is the problem? What do I need to do? read more

My Mother in law is going through some underline health issues and both myself and Wife are taking care of her. She had an appointment on Friday to get blood work but Labcorp computers were down so we had to take her in on a walk in on Saturday, we have been at Labcorp for 2hrs now and there is a full house here and line is not moving. Labcorp should have prepared for this huge amount of patients as they knew this was going to happen. Bad management to staff this facility knowing that other labs are closed on Saturday. I sent my wife and mother in law home as I wait to be called in luckily I live around the corner but I'm sure others are not as fortunate. GET IT TOGETHER LABCORP!!! read more

To Maria in patient scheduling..please find another job, your customer service is disgusting!!!! She kept me on hold for 45 mins as she kept trying to get ahold of my provider even though I told her that was not necessary, that I needed to make an appointment at Optum, still, she insisted to waste my time. I told her the office is probably closed and this call is getting ridiculously long, and she restated that the office is not closed ( in a rude manner) she then said that she was able to get ahold of the office but the scheduler isn't in the office today, and said she would leave a message for them to call her back to schedule another day...Well, I decided to check if the office was closed and they were on lunch! She made up that whole lie...Totally wasted my time thanks to this Bi***h read more

Optum took a fine, fine medical facility and turned it into a modern fast-food style health provider: poor services packaged by rude and otherwise impersonal staff in a fancy building. I've spoken to numerous personnel there and they absolutely despise Optum. My old doctor left (surprise!) and I was assigned to another doctor. Optum was throwing a fit for my refills because I hadn't seen the latter so they scheduled me for an appointment with him nearly four months later at their supposedly earliest availability. Consider this: at the time, I was going to run out of prescription medication before seeing him and the telephone representative didn't care. STAY AWAY from this awful organization. read more

This place provides the worst possible care ! Unfortunately my primary doctor left( no wonder why) and I selected Dr. Joseph Alonzo as my new Primary physician. He spent less than 5 min with me and didn't even exam any part of my body. He only asked me if I had as peeing ok !!! He then orders labs under the wrong diagnosis code and I got stuck with a higher out of pocket bill from LabCorp !! I tried to resolve it by speaking to Brenda( clinic supervisor) but she wasn't helpful at all. Had numerous conversations and discussed how she would resend the order with the proper diagnosis code but it never happened. I tried resolving this over several months and got nowhere !!! This place has horrible physicians( like Dr. Joseph Alonzo) and provides horrible customer service!!! Please avoid them for any medical care !!!!!!! read more

Thank you for calling me I do not know what has happened too often formally McGann Medical Clinic . It's horrible I have been going there for over 50 years I sent my doctor a message on the portal which they request you do over a week ago no answer no acknowledgment . I have now been on hold for 45 minutes and no one is answering the phone sitting here listening to a recording . This place is a dump read more

They keep on losing doctors. I wasn't happy with the doctor they assigned me when the doctor I had for many years, left. I requested another doctor which I saw last year. However, she's no longer with Optum. One star is generous as they deserve no stars at all. read more

Thanks for ruining my favorite and only medical clinic, Optum. I've been going to this location formerly known as Magan Medical Clinic for about a decade, and things have gone drastically downhill since Optum took over. It's no secret this location has seen an exodus of medical personnel which has resulted in POOR SERVICE. I've gotten different responses from different staff for the same administrative questions; medical record requests are not processed in a timely manner; I've been bounced among various staff when attempting to call for the most routine information; the nurse practitioners and physician assistants are hit-or-miss in both the medical knowledge and personality departments. The basement laboratory wait times are horrible, and not to mention there's no cellular service down there, so have fun playing thumb-war against yourself in very close confines with other people. I last saw my primary doctor (the only reason why I unfortunately still come to this location) on 03/31/2023 and was verbally told by my doctor to see him/her again in 2-4 weeks if symptoms didn't improve. Symptoms didn't really improve, and the next available appointment with my doctor is scheduled for 07/13/2023. July! read more

Worse experience at Optum Covina location. Internal medicine physician refused to provide care and lab work results at scheduled visit. Office Supervisor was not customer service friendly. Very disappointing behavior, after being a Magan patient (now Optum) for years. I give this office a zero star rating. read more

Made a call for my mother-in-law to have her medication refill by her Dr and Melissa who is nurse on call took my request and made sure the message went to the Dr :) we love this hospital everyone is always helpful. I strongly recommend the Optum. read more

This place is HORRIBLE now! Ever since OPTUM took over all the good doctors left! Wait times are ridiculous. I'm currently on hold with them now, and it's been over 15 minutes, and I still haven't gotten through to the right person. They have transferred me 3 times, and each time they ask the exact same information. Appointments many times are weeks to months away. They used to have an on call pediatrician after hours. Not any more. They didn't input the vaccines they gave my daughter, so they ended up giving her the vaccines again. Good luck getting lab work done. You will be waiting hours. No Appointments for that. I already followed my previous doctor to his new location. I will be doing the same with my kids' pediatrician as well. This place needs zero stars read more

I can never get appointments , when I do it's months out. Tried to get of billing operator redirected me to an 800 number advising me billing was no longer in the building. That wait was over an hour and the close early. Terrible facility. Do not recommend this facility. read more

I have called in and scheduled three different appointments and all were cancelled or rescheduled. Why waste my time having to call in, plan for appts, only to be changed. What is the disconnect in your office with making appointments? The patient care here is not good. Please go elsewhere. read more

Today went here for PT and the young lady who is outside by canopy who was working asking people as they entered if they had symptoms of Covid or anything was the one who was sick! My husband over heard her telling another employee she still had the flu, then why did she go to work? Can't believe that. read more

Mds like Dr. Tripp are overworked and that's why lots of excellent Mds have left. This is done by Optum. I was admitted to hospital with blood clots in my leg and now Dr. Trip keeps changing my appt, even though my case is urgent and needs attention. Need to be referred to hematology right away, We no longer have coumadin clinic to monitor INR levels. There is no money in this, Patients don't matter anymore. I was sent home with injectable heparin and there is no one to monitor. If my health goes bad , it will be Optum to pay, Jackie read more

This Covina Optum location has really gone downhill. They keep changing owners. For many years it was Magan Medical Clinic and owned independently then it was owned by Devita, Healthcare Partners (I know I am missing some) and now Optum. They have a high turnaround of doctors. I figure it's because they don't pay enough but I'm not sure. Just when you find a doctor you like, he/she leaves. They couldn't negotiate a contract/agreement with nearby Emmanate hospitals which is so outrageous. I really regret not switching to PPO insurance or to a different medical group. read more