Maid in the shade always do a great and thorough job quickly, within a couple of hours! Also when you need their service, even when last minute request, they make it work to fit you into their schedule! read more

These guys are awesome!! Super thorough, no chit-chat, no BS! It's a team of 4 people so they get the job done fast! Love this biz.

Yikes! I called Kim to have her staff clean a 300 square foot studio that a tenant moved out of. The results were disastrous: Missed grease spots, half cleaned window sills, and even toothpaste still left on a bathroom wall. More disappointing than anything was Kim's defensiveness when I told her that it wasn't done right. She insisted that our agreement didn't cover walls or other things that were not cleaned, and that because she used '' green cleaners'' some things weren't cleaned. Baloney, and a horrible excuse for a half hearted job. Although she had her crew come back to rectify the situation, I shouldn't have to have to tell a cleaning crew to actually clean. Steer clear of this outfit. read more

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I, too, have had similar problems with Maid in the Shade and Kim, the manager. They did not clean the bathroom floor (as there were black marks and several other small debris there). And in the other bathroom we found a new, sheathed, Band-Aid behind the door after they left. They failed to hang up two bath towels we left for them to do, the bars were behind the door, indicating they didn't even close the door to see the hanging bars there [and the Band-Aid]). Shows they didn't clean the floor, at least not well. They did not use the scrubber for the shower glass like I showed them, leaving water spots. Failed to clean my sink in the MB. A tousled sofa throw was not folded. The window tracks were cleaned as I asked, as were the hand marks on the walls (though not very well). I get it that sometimes things are missed, but these were too many. They didn't do ANYTHING not asked of them. When I called Kim she was extremely defensive, so much that I would characterize it as offensive. She said she didn't believe me when I told her, saying her crew is excellent and the leader has been with her for 14 years and she never missed anything! Sorry, Kim, but they did. And I don't need anyone to call me a liar, even multiple times, when I am paying her very unusually high prices. Kim is offensive and rude, at least I found her that way. So, good-bye Kim, and I suggest people reconsider this overpriced, underperforming agency. read more

Owner Kim called me to say she will need to increase my prices. Very angry sarcastic and condescending. I tried to have a conversation with her to find out why she was needing to increase my prices. Instead of trying to talk, she got belligerent. I tried to give her feedback about the way she was talking to me as a customer. But she did not want to hear it and got more sarcastic and condescending. And here's the best part.... She called me an asshole and hung up the phone. Yup called her customer an asshole and hung up the phone. All of this for forty dollars. Hope it was worth it. I would have given you the extra money even for the bullshit service you guys give me every month. If only you were a human being and knew how to speak to your paying customers with a little bit of respect. Good luck, you angry sarcastic condescething irritated hopeless business owner. I'm sorry you ever got a penny of my money. read more

I'VE BEEN PAYING THIS BUSINESS OWNER FOR OVER 3 YEARS. SHE CALLED ME TODAY, VERY RUDE AND HOSTILE... TELLING ME SHE NEEDS TO INCREASE MY PRICES. It's not the fact that she needs to increase my price that bothered me but how she did it. She called me while I was working and starts telling me about how much she has to pay her staff and everything else and how she has to increase my price and it's non negotiable. I told her I would call her after my meeting. I called her back and tried to talk to her about what was going on, after all these years. She continued to be hostile and didn't want to hear my feedback about me telling her that her approach is inappropriate and unprofessional and she could have handled herself differently. And she CALLED ME AN ASSHOLE and hung up the phone!! Great customer service. I will be reporting her to the better business bureau as well. Do not do service with Kim. Save your money. She calls her loyal customers assholes!! read more

Service was great! Kim was very pleasant to work with. Her team did a great job and was very efficient. I would recommend them to anyone.

I do not recommend this service to anyone. I was told that the first cleaning was going to be thorough. When they where done the floors where still dirty and none of the furnature was moved and atleast vacuumed under. There where a lot of missed spots. The shower doors still dirty, the soap trays still had soap in them, under the couch was still a mess and both bathtubs where still dirty. I would have paid if they took there time and did a good job, but this was horrable. I would never use this company again. read more

They didn't dust the items on the plate rail, only the plate rail itself, so I called them back to do that - which they did, some. I lifted up a throw rug and there was smutz under it, so called them back again to do that. They hadn't lifted ANY of the throw rugs. While I was waiting for them to finish that, I noticed a lot of dirt behind the settle. The leader said "We don't move furniture" and I said "Then vacuum under it!" For the price ($185/hour for 3 girls) I expected a LOT better cleaning! However they did get the toilet really clean, and that's a hard job with our well water; but they missed cleaning the soap dish. read more

This was the worst housecleaning service I have Ever experienced! So much was left uncleaned, I had to point out simple clean ups, toilets, sink, mirrors, stove top, etc. After 3 hours a staff of 3 did not have my house clean on a pretty easy job. I was moving in & wanted a thorough move-in house clean. I think we had 1 professional cleaning lady & 2 who were being trained. We tried to work with the management, by inviting her to come to the home the day of service to see why I was reporting a poor job. She refused, saying she backs her employees work & she does not give refunds. We were not looking for a refund, simply the job done well for the $200 we had paid! I was shocked at how disrespectful the woman was. Be Warned. She is very rude if you are not pleased with whatever service her staff decides to give you. read more

Not thrilled. The team was nice enough and took out the trash like I asked, but the end result was just okay. The floor still had dirt and dog hair on it and it appears that they did not mop in the kitchen. I know that it is nearly impossible to get floors spotless when dealing with animal hair, but this was just sloppy work. I've had better service for less money. read more

Maid in the Shade did an excellent job cleaning my home. They took the stress out of my out-of-state move completely. Not only was the team nice and courteous to my dogs but they cleaned like complete pros and had everything looking perfect in no time. Making the appointment for my move out house cleaning was easy and very thorough. They really pay attention to detail! I would absolutely use them again and recommend. read more

Love this business!!! I love how amazingly clean my home is after they leave. They use green cleaners so there is not an overpowering chemical smell in your house and every single detail is covered. They are amazing! read more

Wow... My son and I had lived in our place for 5 years, it was pretty much a mess when we moved. I called about a move-out cleaning. Price quoted was fair, scheduled it, a crew of 3 people were sent out Wow...the place is sparkling clean, they did a wonderful job...I would highly recommend these folks to anyone who needs a good cleaning at a very reasonable price Excellent job! read more

Did an ok job at cleaning.. although we asked for the move out clean and they did not clean the oven. Also, they charge almost 55/hr. per person including the teenager that they brought who cleaned my small bathroom for two hours. They were nice enough but I don't think this was a good value, would not use them again. read more

What a great company! Kim was so patient with me as I made multiple changes to our scheduled date and she just rolled with it! Great crew of three cleaned our home thoroughly prior to us turning it over to the new owners. Thanks for the great experience! read more

I've been getting weekly service with maid in the shade for several years now, they are reliable, professional, consistent and reasonably priced kim is pleasant and easy to work with as well as her team of 3 who are always friendly and efficient while still giving attention to detail. with a busy lifestyle it's nice to come home once a week to a sparkling clean home and be able to relax. read more

We started using Maid in the Shade based on a friend's recommendation. At first, our 2 bedroom apartment seemed to be cleaned well. Then as services repeated monthly, attention to detail was left at the waste side. My wife and I would come home to find areas not even dusted. When ever we raised concerns to Kim, she seemed concerned and assured us it wasn't normal. Well, we have decided to cancel services after another issue. As part of "the provided services" they will change your bedding. We took them up on this service from day one. This last cleaning visit, they "forgot" to make my daughters bed. This is Kim's direct response after "investigating": "Abel, apparently your daughter's bed is now a bunk bed. The team leader that was there hasn't been there since you got the bunk bed and we simply forgot to make the bed. I'm sorry for the inconvenience." She did offer to have them come back out Monday (cleaning was on a Friday), but that made no sense - since my daughter had to sleep in the bed. Anyway, I would recommend checking their work BEFORE they leave. Again, Kim's comment even proves no ownership. What is missing is attention to detail. Even though we were charged the full rate. I just hope Maid in the Shade improves from this - truly. read more

Great cleaning service! My experience with Kim and Maid in the Shade was very good. I would highly recommend and will book again with them when I need my next deep-cleaning! On time, super friendly, hard-working. read more

I have called Kim on many occasions for General help and ideas as I own a cleaning company myself and Kim has always provided me the best information it's clear that she cares about other people's success not just her own she's also referred me a lot of business and I really appreciate all the time that came takes out of her busy day to communicate with me about things and help me through things especially during the fire she was very helpful there's a lot of things I didn't know and she took the time to let me know this is what I need to do in order to get covered with insurance and since I've never been in a situation like that before it was extremely helpful read more

Kim At no time did you offer to come back and correct the shoddy work. As a matter of fact you hung up on my wife when she called. Also you charged us for the time to clean windows and then had the nerve to tell my wife your girls do not do windows. Also I did not see the dirt under the microwave until I moved it. You told my wife your girls do not move microwaves. I am attaching the comments I originally intended to post, but did not. I stand by my statement that your service if inferior and would advise people not to use it. My only regret is not reading all the Yelp comments. The last comment was a complaint similar to mine. read more

I have to agree with Abby C. Kim is really one of the rude people i have encountered in this business and i mean i do use the services of house cleaners often. But when i called her at the beginning of this summer she was so rude and gave me the same attitude that Abby explained below. She has a lot of attitude and she actually told me to find some one else. I really wonder WHY she is in the business. This business is all about customer service and she does not have that even over the phone After reading all the other negative reviews that she has, it turns out that she is not accountable for her actions and she has a reason for every thing that is negative about her services. Billing for cleaning services per the hour is rediculous I would not recommend her services to any one, read more

Great service would definitely recommend having them! They always meet all my expectations thank you Maid in the Shade!!

This company is insured and bonded. If something is broken or missing, or someone gets hurt, they have you covered. They have been in business 21 years and most employees have worked for them 5 or more years (which speaks volumes, for me). Here is the kicker. They gave us a bid at a really high hourly rate - not sure if that is the regular rate or an increased rate since we are 20 miles away. The owner acknowledges that they are expensive but explained that the cost includes insurance and she also said that her employees work more quickly and efficiently than their competitors. They seemed REALLY professional and nice, but pretty much priced themselves out of our market. read more

This is the ABSOLUTE WORST COMPANY to go through. They charged me $450 and took 3 hours with 3 people to clean one bathroom and my fridge. When I refused to pay for the three hours they threatened to take me to small claims court. The owner called my phone 6 times and texted me twice in a matter of one hour regarding the dispute of payment. Please save yourself time, money and peace of mind and never use them. read more

As a Realtor I always have clients asking me for referrals for good reliable services. Kim and her team at Maid in the Shade are my go to house cleaners when I have a client moving into a new house that could use some shinning or a new listing that needs to be cleaned up before we go on market. They send in a 3 person team that does that job efficiently and at high standards. Every time I have used them the house has come out thoroughly clean and sparkling. Real easy to schedule and they accommodate many different situations. read more

We just had the pleasure of working with Kim and her staff getting our house cleaned! She was very professional, for our first cleaning she called to set up the cleaning time, called me the day before to confirm the time that her staff would be at our home, and then called the next day to follow up on our cleaning. On to her staff's job of our house, we were SO thrilled when we came home to our house! I appreciated that they used white vinegar to clean our floors, no icky chemicals that might be bad for our dog. Every sink was polished, surface dusted, cabinet wiped down. We had a lot of dust and dog hair, and it was all neatly removed, and everything was put back in place. Having Maid In The Shade clean our home has given us the gift of time and happiness, neither my husband or myself love cleaning. To not have to look at a dusty corner, or grubby cabinet door and think, "ugh, it needs to be cleaned, but I just don't want to do it." It also removes the pressure of feeling like I was doing all the cleaning, now we just share the cost of someone else doing it, and I don't give up my whole day off, Maid in the Shade did our first cleaning in a couple hours! There is little else in life that can have that kind of an effect on your well being and your marriage, for the price! read more

"WOW" is all I could think when I came home after our first cleaning with Maid in the Shade. In just 2 hours, 3 people had cleaned our entire house and boy did it need it! Kim put us on a bi-weekly schedule and it's so nice now to not have to hash out cleaning chores with the roommates and to come home to a clean house. We are grateful for the friendly, reliable, consistent care we get from the professionals at Maid in the Shade and recommend them to anyone in need of a housecleaning solution. read more

We have been using Maid in the Shade close to 10 months now and all I can say is WOW! They are so professional, kind, and make sure you are 100% happy. We love the fact that we didn't have different people coming in every week, but in fact the same women, which was nice because we got to train them if you will, on what our expectations were. We recommend Maid in the shade to everyone!! Great Service! read more

Maid in the Shade is reliable, professional, communicative, and do a great job! We have them clean our therapy office building with six offices and additional staff space, including bathrooms and a kitchen. Each Monday we walk into to a beautiful, fresh space. My staff noticed the difference the first week Maid in the Shade started. They are efficient and I highly recommend them for your regular cleaning service! read more

A crew of three showed up on time for my move-out cleaning. Within two hours they had the house spotless. The quote was exactly what they charged me. The land lord was happy and gave me all my deposit back. I could not ask for more. read more

I have been using Maid in the Shade on and off for years. Due to the economy I haven't been able to consistently use the service. That is one thing I enjoy about this company. Every time I call, Kim remembers me and we have a personal connection. The workers are always on time and if they find themselves running late they always call. They are quick, to the point, and seem to be enjoying themselves. The work is always spot on. Thanks Ladies, Ann B read more

These guys were great! Professional, efficient, and thorough! I can't recommend them enough! I used them for a move-out clean which I usually do myself but couldn't this time. I was nervous about hiring a cleaning service as I have very high standards of cleaning. I was pleasantly surprised and got back every penny of my cleaning deposit! They came with professional tools to get the job done and worked very quickly! When they were done, I checked over their work and had no complaints, at all! Worth every penny! You won't be sorry! Plus, they were very nice and friendly, which is always a bonus. I look forward to working with them again! read more

We started using Maid in the Shade (MITS) on a friend's recommendation - she was so right. I don't know what they do to get our carpet so clean, but it's better than it has been in years. Our base boards are clean. They change the linen. And, the bathrooms sparkle! MITS / Kim is very good about communication and has accommodated some of our schedule changes. It might be MITS but they take the gloves off when it comes to scouring... or maybe they just keep em' on and scrub really hard. IMHO for such a trustworthy and thorough crew MITS' prices are a bargain. read more

I reached out to every cleaning service in Santa Rosa and these folks got back right away even though they were not able to come that day- they at least had the courtesy to call me back. That is customer service!!! I will call in advance next time and use them!!! read more

Kim and her team did a great job on my move out cleaning. Everything sparked and they paid attention to the little details. Her fees were reasonable and she made the process so easy. I highly recommend them if you need fast and efficient professionals. Definitely call MAID IN THE SHADE! Thanks Kim!! read more

Recently my family hired MITS to clean my grandmother house. We were extremly pleased with their work and how they made my grandmother feel comfortable while they were there. They did amazing work and were very detailed. My grandmother in the past would shedule her previous house cleaner to come when she wasnt around and was never comfortable being there. After MITS came she has requested they come back and is a very happy satisfied customer. Which to myself and my family means a lot to us. Thank you!!!! read more

Highly recommended!! We are moving into a new rental that was not cleaned at all from the previous tenants. We did not want to move a single item in until it was cleaned and with a baby on the way I could not take the time myself to do deep cleaning. Kim sent over three girls that cleaned everything from the ground up and we could not be any happier. The bathtub alone looks brand new compared to how we got it. They made sure to walk through the entire home with us to make sure that everything was up to standards. Even gave us some tricks of the trade for up keep :) Thank you to the three women that took the time and effort to make things livable. Thank you Kim for sending over great workers. Again, highly recommended for move in cleaning, move out cleaning and monthly up keep. Can't say it enough, thank you!! read more

Maid In the Shade is my go-to housecleaning business. They did a great job on my house and at a great price. I'd definitely recommend to friends because no other business is going to be as good as this one. read more

I needed to find a housecleaning service after moving to Sonoma County in April. I chose Maid in the Shade and I am very pleased with my decision. They are always on time, the prices are very fair, they do a great job. The ladies that come to clean my home are professional and courteous and thorough. I would highly recommend Maid in the Shade to anyone looking to hire a professional cleaning service for their home. read more