They charge all fees upfront before the work. Do not pay them up front. They only return half your money if the job is declined by either party, plus they charge a reschedule fee and cancelation fee. After speaking to them I received all my money back. read more

We had MaidPro return for an additional time to do a moveout cleaning. Shameka returned and was amazing again! The entire process of making an appointment and communication throughout the process until afterwards has a special touch. Highly recommend! You will get what you pay for! read more

My name is Pat. I am writing this review for Doc Vitelli, the account holder, and the rest of us. Today, February 4, 2022 (our first cleaning appointment), we so much appreciated Walter J. and Jasmine W. The two of them were a real team with such warm and professional personalities. Walter and Jasmine worked together well to complete the cleaning quickly. Although there is a three-hour window for arrival, they arrived promptly and even a bit before the scheduled time, allowing us to attend to other important matters. After this cleaning, we look forward to additional scheduled cleaning(s) and hope to have Walter J. and Jasmine W. on the rest of the planned cleanings. After reading the reviews, I felt that contacting MaidPro was an excellent selection. From first speaking with Kyra at MaidPro, Chesapeake, to set up a cleaning service, I had a good feeling about the professionalism and organization of this company. Kyra was accommodating and polite in relaying the service details to me and answered all our questions. She made getting set up easy, including email authorization for service and scheduling. Thank you, MaidPro. We are happy clients; so far, so good!! Doc Vitelli and Pat read more

It was great to come home to a clean home. Being a teacher, having college age students (who are hardly home) and my husband working long hours our family got behind on the house cleaning. Viola did a wonderful job. I am very picking when cleaning my house. I will use MaidPro for future cleaning read more

The company gives you fresh clean rags and cleaning supplies plus pays for your travel time and lockouts. The only annoying thing is they canceled weekly cleanings and you don't know whose house you are going to that day until 8:30. They should also make Casey the manager if David is gone read more

We are just so pleased with the cleaning service from Maidpro. We have used them for quit some time. Deirdre, our cleaning specialist, leaves our home spotless and fresh smelling. Thank you so much for your hard work!!! read more

If you are expecting professional service This is NOT the company you should call. We talked to the office manager and made sure they understood what we expected. We were quoted a price that was on the high side and we told the person we talked to that we thought their price was too high. Their manager assured us that their service was superior and that explained the higher price. The First visit was a complete disaster! The cleaner spent most of her 2 1/2 hours training a new employee. The Kitchen trash can was not even moved to clean around. Food remains were still on the wall behind the can. The Kitchen floor was only cleaned in the middle. We addressed this with the manager and she said they would return at no cost and redo the service. We asked that they wait until the next scheduled service. The second service was even worse. The back splash behind the stove had oil splater that was clearly not cleaned and the trash can area was again not cleaned. We spoke to the manager and told them we were dissatisfied and would not use them any further. Two weeks later they deducted $165.00 from our bank account with no explanation after they had indicated they would not charged for their failed service. Now they won't answer the phone or return our calls. We will be working with the bank to have the last charge reversed!!!!!!!!!!!!!!! Update!.....After posting this review I was contacted by Kelley at MaidPro and they issued a refund and requested we update our review to reflect this. We received the refund several days later. read more

I paid $205 for a move out cleaning with less than 500 sq feet needing to be cleaned in accordance with my lease. The floors were barely even swept and certainly not mopped. I paid an extra $40 for oven cleaning which also wasn't even touched. The microwave was untouched, the stove top untouched, baseboards untouched. It quite literally looks just how I left the property. I am truly disgusted and at a loss. My lease is now over and I face penalties for services entrusted and paid for from a very unreliable company. I could have done a much better job if my leasing company did not require a professional company (which mind you, did a very unprofessional job) to complete the services. Please do not follow in my footsteps and learn from my mistakes. read more

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Brittany did a good job and cleaned everything on the checklist. Thankful for the service she did

One of the reasons I booked with Maidpro is because of their positive reviews However I had the most unpleasant first experience with this company. I scheduled cleaning service over the phone on a 30 minute call explaining ny unique situation and what areas I wanted to focus on first. I requested a "deep cleaning" and somehow the scheduler coded my cleanining as a "move out" Although "move out" was mentioned in our 30 minute convo I specifically said there was a bedroom set in a bedroom and all other furniture was removed. Karen showed up late and I explained what I needed help with and the areas I needed her to focus on, I believed she understood since she smiled and had no questions. Karen started in the master bathroom while I attended other chores. Then the manager showed up unannounced and Karen let her in without my knowledge, I heard two voice so I went downstairs. The manager told me she was pulling Karen and I could reschedule. I asked why she said it was too many items in the house for Karen to work around, I said I asked Karen if she needed to move the items off of the kitchen counter to clean she may do so. the items were an airfryer, plates and a cuisinart toaster oven. I was upset and confused as to why I was being treated this way. I asked the manager how does she clean a house full of furniture if those few items in the kitchen and a bedroom set is a problem for Karen to work around. I told the manager I explained my unique situation to the scheduler the manager said ithe house should be empty for a "move out" I then said I requested 'deep clean" and I advised there was furniture and other items in the house. I was furious and told the manager I will NOT reschedule and to issue me a complete refund. MaidPro is a shady company, unprofessional and rude! These positive/good reviews must be a gag. read more

MaidPro continues to impress me with their prompt and professional housekeeping service. Their team of 2 cleaners (Ashley J and Ashley S) thoroughly scrubbed and polished my 4br/2ba house and I highly recommend MaidPro fir anyone requiring professional and reliable house keeping. They offer a la carte services s well. Today I had them wipe down the inside of my refrigerator and they sorted out old items that should either be used soon or discarded. Excellent! read more

I have been using this company for awhile. I have always been very pleased. Attention to detail is always on point. Yesterday Deirdre cleaned my home and do a wonderful job!! I was so pleased!! read more

Since my closing date on my new home was delayed. I decided to take advantage of the time and have it cleaned to make my move in smoother. I called the 1st compay I saw as I searched the internet, which was MaidPro. I like to give Jaylin her props because ​she did a fantastic job. Very friendly young lady and did exactly what I asked of her. I can see myself using MaidPro again, and would definitely request her. Great job and honorary mention Tyler. read more

Just had our first/initial cleaning by MaidPro of Chesapeake. Despite some mixed reviews, we are very happy that we had Jo do our cleaning. She did a great job - even though it always takes a lot more on the first thorough cleaning. She was here for 4 hours and got everything done on the 49 Point Checklist. We are so happy with Jo's work that we decided to have her come back every two weeks. What a treat to have this help and enjoy all the sweet smells of clean! Jo had a very cute personality. She was professional, polite, fun and engaging. She was energetic, detail oriented, and focused on doing a great job. Thank you for a job well done, Jo! read more

When Adora first arrived, I wasn't quite sure this would work for me, because I thought she was too young to know how to clean a home properly. I'm happy to say I was so very wrong! My former cleaning service cleaned my house in 1 to 1 1/2 hours. Adora cleaned for 3 hours and did a very good job! read more

Excellent service from John M. Very thorough and left the house looking amazing. Very prideful in his work!

From the first phone call to the final handshake, this company by far surpassed my expectations. Professional, friendly, flexible and money well spent. I had some scheduling conflicts with the moving company and maidpro made sure they could accommodate my needs at no extra cost. Corinne and Jasmine were great. Very efficient and friendly. Did not feel like a business, more like friends. I will highly recommend this company and use them again in the future. read more

I've used MaidPro for a couple of years, and they've been great. I decided to try them after having a wonderful housekeeper for 12 years who left out of state to be closer to her children. One of the definite benefits became apparent when one of their usually very dependable maids was unable to come clean right before a huge party. Instead of being "out of luck" as one usually would be with a lesser agency or an individual, I called and was taken care of instantly. Not one, but two, cleaners were sent out and the house was spotless. A special thanks to Heather who stayed late, did a very, very good job, and never once lost her smile or wonderful attitude- even though it was dark out and way past her normal hours. Thank you! read more

I hardly ever leave reviews HOWEVER this has to be the worst experience I've ever had with a service provider. We called Maid Pro when we moved in to our home to have them come and clean it before we unpacked. Initially they sent two maids, one was two hours late and the other was on her phone texting which is why it took her almost 2 hours to clean a small bathroom. They left after almost 4 hours with a number of tasks incomplete. We called Maid Pro and informed them and they sent another maid- just one, back the next day. That maid clearly was unaware that there were a number of tasks that had not been completed and appeared to believe she was coming back to reclean a few things. After figuring out from our numerous walkthroughs with her that it wasn't that simple she began making excuses for why she couldn't clean certain things (windows?) and informed us that the more we have our house cleaned the better it will look?? She then waited for my husband to go to the garage and ran out the front door leaving her spray bottle behind. I quickly called Maid Pro and they told me they would get with the GM and that this was unacceptable. Needless to say it came down to multiple follow up calls only to be told that the GM said that the maid said she was told to leave and left - which is nowhere near true as I witnessed the conversation for myself. Even after relaying this information to Maid Pro they refuse to do anything to right their wrong. I've decided to pursue my complaint through the BBB because I have no time to continue the back and forth with Maid Pro. Unfortunately the customer is NOT the priority. My final thoughts: 1.) Save yourself the money and headache and go with another company. Don't be fooled by the 24 hour guaranteed reclean. It will only make you more upset. 2.) There seems to be an overall lack of integrity. If the maid was willing to lie saying she was asked to leave when really she was asked to clean (which is what we paid her to do), what else will she lie about? read more

I had to call them back a few times because they never swept under the living room furniture. They never wiped down the baseboards and the bathroom floor was never cleaned. My house is only 843 sq ft so they should have done an amazing job for the price- $79 every 2 weeks. I was not impressed and will try to find an individual next time instead of a company, not this company for sure. read more

MaidPro is always there when I need help cleaning my house. When I sold my house, I was so stressed out packing and moving all my belongings. The last thing I need to worry about was cleaning my house so that the buyer can see a nice and clean house during the final walk thru. I was so relieved that MaidPro cleaned my house. The employee came on time and did a very good job cleaning. The next day, the buyer was very pleased with the condition of the house. Thanks MaidPro for all your help. read more

This is my second review. You wrote that your maids were never at my house. He wrote this because I wrote you a bad review which you deserve it. As soon as I get my computer up I'm gonna send you pictures of your maids in my house and their shirts and I'll post them to every media I can. I think you need to check your records a little more closely before you go making accusations. read more

Naideria was wonderful, our house was spotless, nothing but positive things to say about the whole experience. Glad to have Maid Pro coming back to our home regularly. Felt very safe and comfortable. Loved the level of professionalism from start to finish. Great experience! read more

Great work team do a great job they are very efficient, professional, helpful and trained. everything is shiny I recommend them!

My family has used MaidPro for a couple years now and we appreciate their cleaning service. Maria has cleaned our home for some months. She has great energy and does a wonderful job each time. Since Covid-19 she has made sure to sanitize and disinfect properly as well! I would recommend this company to anyone searching for a cleaning service. read more

Albania, from Maid Pro, did a superior job cleaning my house. She did an outstanding job making sure every item on the checklist was completed. Having a spotless house without having to lift a finger is a dream come true. read more

I have used this company several times. Our first experience was to clean for a bridal shower I was hosting. I needed very last minute cleaners. Not only were they available, they were thorough beyond belief. I also hired them when we were preparing to show our home for potential tenants. I have used them for move out and move in cleans for our other rental property, and boy do they do amazing work. I had them here yesterday to clean for us moving back, after we had our furniture back in place. They never disappoint. If you want a wonderful, thorough clean that looks and feels amazing, call them! read more

Great company! Office is easy to work with if when you need to schedule cleanings or reschedule them, and we typically have the same Pro. Crystal Carr does a wonderful job. So pleasant and professional, speedy and thorough! read more

I was quoted 257.00 for a five hour clean and the cleaners were only there for 3.5 hours, but I still paid 257.00. The cleaners were really nice and worked hard, but there were many spots that were missed, including baseboards, undusted ledges, lamps, showerheads. It just wasn't the sparkling clean that I wanted. I had to go around and dust what they missed. I really don't want a reclean - I just wanted it done right the first time. I don't have the money to get my house cleaned often, so when I have it done I really want it done exceptionally well. read more

I have used Maidpro for over a year now. Angela has been super and very attentive to special requests. I always get a phone call prior to the visit so I know when Angela is on the way. Highly recommend. read more

While the service members that came out were very nice, there were 4 different members sent to my house at different times because of a "glitch" in the system. I had to take time away from my virtual orientation for a new position I'm transitioning to at work to call the company and figure out who was actually supposed to be there. I purchased this service to do a deep clean of my house and I received a subpar job at best of that. After going back and looking at things my baseboards may have been traced over with a duster and some still had dust and dirt caked on. Any surface that had picture frames or other objects did not get dusted and even though they dusted the blinds there were multiple spots that still had dust. My furniture also wasn't moved to clean underneath nor was the upholstery cleaned per the "checklist". Then to find out I was being charged per person for the total hours in the home. That's not how it was explained when I got the quote. After speaking with two service reps and finally a manager I will say that they are taking a small percentage off my bill for the lack of satisfaction with the cleaning and offered to have another staff member come out to re-clean at no charge. That's the only reason I will be giving three stars. This has been a very stressful experience and I can't say I will ever use a cleaning service again in the future. read more