Excellent service, very efficient. And the store dog made our day! We drove out of our way to this…read moreshipping location to see her based on Yelp reviews.

One of the nicest, most thorough mailing places I've gone to. Been going for years, and we love…read morethe people there too! HIGHLY recommend!

Very friendly, personal, and easy to work with. We ordered custom stationary and they were able to…read moreturn around the job super quick. We called other places and they were quoting us a very long turn-around time, but PostNet really got the job done. Thank you!

Alex was the fastest most competent person I've ever met in this industry. Highly recommend him for…read moreall services that he provides.

i went in near closing to send a package and took a few minutes to pack it up myself, so i was…read moreanticipating an annoyed interaction--also because the usps offices where i just moved from were pretty bleak in terms of customer service any time of day, but the workers here were so kind & laid back. the was no line and i was in and out pretty fast. thanks again!!

The staff here is very disrespectful and not willing to help. I came here today to get my passport…read moredone and the initial lady I met told me to fill out a form and give. After doing that I had a question and there was an African-American lady working who was very unpleasant and for sure doesn't love her job. I wouldn't recommend this location for passports. There's a reason they only have 1.5 rating.

I have been a longtime customer of this local UPS store in my neighborhood of St. Paul. Not once…read morehave I ever had a complaint; Lu and the staff are A-plus, and the services they provide meet my personal and professional needs. Then the other day I shipped a family heirloom from the store to my son in Boston. Alas, it got waylaid and even with the tracking number and insurance, neither my son there nor I here could locate it. So I went back to the store on Grand for help and to "complain," and without hesitating the staff jumped to help and in less than five minutes the shipment had been tracked down in Boston. Lu even called me with an update too! Now the issue will be resolved. Prompting me to post this review to emphasize that when it comes to customer service, the UPS Store on Grand has a powerful reach across the country! Impressive.

Went to this location for the first time and this will be the last time. The younger man with long…read morehair and a slight mustache/beard was the rudest individual I've encountered since moving to Minnesota in November. Zero help and zero customer service skills from this person. If you need help, don't go here.

Fast, been done on time.read more

This is the worst UPS store I've ever been to. Everyone there always seems to have a bad attitude,…read moreespecially the older lady who works weekday mornings. The first time I went, she told me I needed to have the label printed. I came back with the label printed, and then she said I needed a box that didn't have the product on it, even though it was the original box the item came in. I ended up spending $20 on a new box, and then she charged me $1 just to tape it. The second time I went in was also for a return. This time I came prepared with a plain box and a printed label, and they told me the box "wasn't sturdy enough" for them to ship. What does that even mean? A box is a box. I ended up going to a different UPS store, and they shipped it with no issues.

Well it's Saturday at 9AM. Store is not open. No signs of life. Now 9:30AM. Still not open. I…read morethink the other poor reviews of this location apparently are spot on. Poor customer service. If this is corporate someone needs to check this out. If individually owned they need to figure out how to be open at stated hours. Either way poor service.

I always have a great experience at this location. The staff is helpful and efficient, whether I'm…read moreshipping packages or handling quick Amazon returns. The store is clean, and the employees are very patient even when they're busy.

Started out my adventure dropping off 3 packages and turns out 2 of the shipping labels were not…read moreall labeled right from Amazon.. Gentleman who helped was great but found out when back to work that there was a label not accounted for which would have cost me $250 if not returned correctly.. I called and talked to another gal who went crawling through the mass pile of boxes trying to locate the messed up labeling (my fault not anyone there). She took my name and number said when she located them she'd call me back...In which she did 5-10 minutes later. After getting ahold of Amazon to correct the shipping labels i texted the managers private phone with correct info and label identification as to what goes on which package. She took care of it while still running the store with a pile of people coming in. Cant say enough about the above and beyond assistance they provided for me today. Every one of them I had a wonderful interaction with. If there was 10 stars it wouldn't be enough, this kind of customer service is unheard of these days.. Thank you!!! Todd T

The people servicing the front desks were super helpful, fast, and polite. They made my experience…read morestress free. Also educated me on the better value of shipping materials.

I had never sent anything overnight. JT was awesome with pricing & getting me through the process…read more Welcoming. Thanks, JT!