I had my mail forwarded 1/9/26. I have received 5 pieces of…read moremail. (probably missing over 45 pieces) As I walked in I was stared down by an employee girl seemed like I shouldn't even be alive. I had to silently rebuke the devil before I stepped any further Another staff helped me who was professional & kind. They stated the mail carrier probably was sending it back... Talked to the mail carrier, she says, "no" she is not sending it back. WHERE IS MY MAIL? I was hopefully able to get it stopped (from the manager in the back) DOES SOMEONE KNOW ME HERE? WHAT SHADY BUSINESS IS GOING ON @ THIS LOCATION? The search continues for my mail

Recent package was said to be Delivered by informed delivery to my mailbox. Unfortunately it is not…read morein my mailbox. I fear it probably got delivered to another mailbox. I Was unsuccessful in contacting USPS through phone and online chat. I was expected this package and I fear it is lost. This neighborhood post Office is unfortunately the worst. If i could use another service, I would. The star is actually a minus one

Just came in with a couple QR codes for them to scan and ship a return package. The equality of…read moreservice was acceptable, but the wait time was very long. The clerk was fairly snippy. I had a small issue with the return that required an adjustment to the packaging (items needed to be separated). So that unfortunately sent me to the back of the line and I had to wait another 15 minutes because they're so slow. It was a very unfortunate experience. I feel like they really need to have more than one person behind the counter when there's 6 people in line. It was fun to be able to joke with other customers in the line about how bad the service was.

I had to ship a package. The gal who was working wrapped it and did a wonderful job even with it…read moregot to be closing time . She never said a word. Just remained kind.

This is the worst UPS store I've ever been to. Everyone there always seems to have a bad attitude,…read moreespecially the older lady who works weekday mornings. The first time I went, she told me I needed to have the label printed. I came back with the label printed, and then she said I needed a box that didn't have the product on it, even though it was the original box the item came in. I ended up spending $20 on a new box, and then she charged me $1 just to tape it. The second time I went in was also for a return. This time I came prepared with a plain box and a printed label, and they told me the box "wasn't sturdy enough" for them to ship. What does that even mean? A box is a box. I ended up going to a different UPS store, and they shipped it with no issues.

Well it's Saturday at 9AM. Store is not open. No signs of life. Now 9:30AM. Still not open. I…read morethink the other poor reviews of this location apparently are spot on. Poor customer service. If this is corporate someone needs to check this out. If individually owned they need to figure out how to be open at stated hours. Either way poor service.

Change of address I gave them was not handled properly and no one will answer the phone for me to…read morefigure out where my mail is going. I called them six times in a row and no one would answer the phone.

This post office is not on the main street so the only way to find it is through the phone smart…read morephone. Easy access however they are very nice plenty of trees. The area is clean. Easy parking. Easy access to drive through: no confusion. If you look at my picture to see it's very wide inside.

Extremely rude at the counter. The lady was really nice and friendly to everyone and when I walked…read moreup with a smile on my face, she was short and rude with her response to my simple question. Will never come back.

Ambiance: It's a post office, but it seems like a rather old and or outdated location. They don't…read moreseem to have air conditioning or one that works very well. They usually have a fun blowing for the customers and that's a PLUS.. we appreciate it. it's not dirty or unkept and they keep the items stocked. Service: I usually only experience pleasant ppl.. like one guy who has continuously given his own change for people who were a few cents short for something that needed to be sent, things of that nature.. today though, that same guy seemed very irritated. LOL The service I had though was from another gentleman, named Jim. Jim was so nice and friendly and professional. Basically,he made me feel like he didn't look at me as "just another northside customer." He treated me like, "a customer." ...and I appreciated it. It was like a continual ball of paying it forward was being played that day with service and going out of the way to help each other.. and that was being played between customers and staff that day. Pretty good day, so I made sure to check in so i could tell you all about my experience.

Golden Valley Visited October 31, 2025, around 5:26 PM…read more I understand the frustration of customers arriving near closing time -- that's why I literally ran from my car, smiling and apologizing with my body language before I even reached the counter. For context, this wasn't a last-minute birthday-card run -- I had a stack of eight neatly prepared manila envelopes, each addressed to state and federal agencies including the Attorney General and Department of Commerce. These were priority mailings -- time-sensitive, official, and important. I've spent nearly twenty years in customer-facing roles -- hospitality, personal-assistant work, and owning a residential and commercial cleaning business -- while simultaneously serving as a certified PCA/CFSS worker. I'm no stranger to service or empathy; I know both sides of the counter. Inside were two employees: a middle aged gentleman and a younger woman. The gentleman was kind, calm, and genuine -- the kind of worker who makes you feel human. The woman, who carried herself as if she were the manager or shift lead, was the opposite: cold, dismissive, and condescending. When I politely asked if the post office accepted EBT cash benefits, she cut in before her coworker could answer: "A -- we're closed. B -- we don't take EBT. We take major credit and debit cards only." I showed the information I'd found online, but she repeated her "A and B" line twice. The gentleman gently mentioned that some post offices might accept EBT, but she overrode him again. I said, "You don't have to be so unkind." She replied, "I'm not. I'm simply answering your question. We can't help you." Then, with a smirk: "Ma'am, I'm just trying to direct you to a place that will accept that card." No -- she wasn't trying to help; she was shutting me down. Her tone was disconnected and demeaning. This serves as both a thank-you to the kind gentleman behind the counter and a formal complaint about the unprofessional conduct of the woman who seemed to be in charge. In times like these, kindness costs nothing -- yet it means everything. Unprofessional conduct overshadowed what could've been a five-star experience. Respectfully, I see your A and B and raise you C -- for Calling Out Coldness and Choosing Kindness anyway.

I was very happy with my recent experience here. The rep was very helpful friendly and positive…read more The person next to her was not a very happy person. He seemed like he didn't like his job or maybe his coworker annoyed him by asking him to grab some stamps for her. He seemed annoyed that she asked him to grab another one after I changed my mind and decided I wanted 2 instead. There were only 15 stamps in the package. I got the Low Rider stamps! They're pretty cool looking! Sent a certified mail.

If you bring your package there, you better darn well have it sealed up because otherwise they'll…read morecharge you a tape fee. Wow! Talk about trying to squeeze every penny out of your customer

I want to start by saying I have many positive experiences at this location, but my most recent…read moretrip to this UPS visit pissed me off. I purchased chairs from Amazon that arrived in two boxes. We opened one box, didn't love the chairs and decided to return. I initiated the Amazon return without issue and selected UPS drop off (I believe it was my only option). I lugged these two heavy boxes to UPS, got them up on the counter and then was told that the original shipping boxes were not compliant with UPS standards.. I still have no idea what they mean.. one of the boxes wasn't even opened; if it was shipped to me like that, there is no reason it can't go back the same way! They tried to get me to buy larger "unmarked" boxes to put the boxes into... super fishy. I lugged my boxes home, called Amazon and the rep said she had never heard or such an issue with UPS. She scheduled an at home UPS pick up and my boxes were picked up without any issue! That reinforced my uneasiness even more and that is why I wanted to post this review so no one else gets ropped into buying boxes for boxes.

Saturday, Maple Grove. November 1st, 2025- I arrived at 12:50 PM -- closing time 1 PM…read more If I could give six stars, I would. Consistent kindness, not coincidence -- Jeremy embodies what customer service should be. Jeremy. This guy... EVERY. SINGLE. TIME. He is KIND. He is THOUGHTFUL. He is EMPATHETIC. He is FAST. He is EFFICIENT. He is HELPFUL. He is UNDERSTANDING. Jeremy was assisting me with Certified Mail for multiple time-sensitive government-agency documents, and he handled it with pride. The moment he realized how important those envelopes were to me, his focus and care somehow doubled. He didn't rush, roll his eyes, or make excuses -- he made sure every single detail was perfect. When I walked out, it was 1:04. The last customer in line was out of luck, right? Nope. Watch this, folks -- Jeremy, instead of saying: "A -- we're closed. B -- we don't take that..." (Golden Valley Post Office reference) Jeremy smiled and said: "Hey sir, how are ya? Come on up!" That is show-stopping customer service. And here's the thing -- this wasn't a "one-off" good day. I've been in this location many times lately, under difficult personal circumstances, and every single time Jeremy is on the clock, he shows up the same way: kind, patient, and genuine. Whether it's me or another customer, his integrity never wavers. It's not an act -- it's who he is. At a point in my life where I sometimes wonder what happened to basic decency, thank God for people like Jeremy. His consistent, unmatched kindness and work ethic restore faith in humanity. The USPS is lucky to have a man like that representing them -- hands down. With respect (and gratitude), A customer who knows how rare true professionalism is.

Yes, you counted six stars -- not five…read more Jeremy. This guy... EVERY. SINGLE. TIME. He is KIND. He is THOUGHTFUL. He is EMPATHETIC. He is FAST. He is EFFICIENT. He is HELPFUL. He is UNDERSTANDING. He is the definition of what customer service is supposed to look like. Saturday, Maple Grove. I arrived at 12:50 PM -- closing time 1 PM. Jeremy was assisting me with Certified Mail for multiple time-sensitive government-agency documents, and he handled it with pride. The moment he realized how important those envelopes were to me, his focus and care somehow doubled. He didn't rush, roll his eyes, or make excuses -- he made sure every single detail was perfect. When I walked out, it was 1:04. The last customer in line was out of luck, right? Nope. Watch this, folks -- Jeremy, instead of saying: "A -- we're closed. B -- we don't take that..." (Golden Valley Post Office reference) Jeremy smiled and said: "Hey sir, how are ya? Come on up!" That is show-stopping customer service. And here's the thing -- this wasn't a "one-off" good day. I've been in this location many times lately, under difficult personal circumstances, and every single time Jeremy is on the clock, he shows up the same way: kind, patient, and genuine. Whether it's me or another customer, his integrity never wavers. It's not an act -- it's who he is. At a point in my life where I sometimes wonder what happened to basic decency, thank God for people like Jeremy. His consistent, unmatched kindness and work ethic restore faith in humanity. The USPS is lucky to have a man like that representing them -- hands down. With respect (and gratitude), A customer who knows how rare true professionalism is. "Consistent kindness, not coincidence -- Jeremy embodies what customer service should be."