Service was great. They have everything there, check their list of services. Fast and easy!read more

Very helpful to my business. I've been dropping off a decent amount of packages to Mail and More…read moredaily in the past year, & their service is nothing but fantastic. We have scheduled our carriers' drivers to come pick up the packages daily at our warehouse, but sometimes their trucks are either fully loaded, or doesn't come on time, so we took some of the light packages to Mail and More and have them to pick up by their routine drivers, they handle them well, & they never complaint about it. Awesome service!!!

I blew into Diamond Bar Mail N More today, Saturday, at 5 minutes before closing with two packages…read moreto have labels created and shipped. Calvin, the customer service representative, was so kind and patient me in getting the information he needed as the clock kept ticking. I was completely ignorant of the UPS shipping procedures but Calvin showed no signs of the exasperating circumstances. He completed all of the processes and thanked me for my business. What a great guy! I'll be back.

Terrible service, rude guy working can't handle more than one customer at a time. I wanted to drop…read moreoff a FedEx package since they advertise that they are an authorized FedEx ship center. Well, the guy basically didn't want my "business" because return shipping was already paid for and all I wanted was to drop it off. The damn nerve of him to give me attitude and say he was doing me a favor. I took my package back and went to the real FedEx location. I do not recommend anyone to come here or use their services.

I stopped in here on a Monday after work to get my fingerprints scanned in order to get a…read moreCalifornia criminal background check needed for a visa application. The girl that helped me out was nice and friendly. While the live scan was pretty quick and easy, there was a lot of paperwork involved. The cost including government fees came out to be $70.55.

No wonder this UPS store have bad reviews! Come here first time blame I need to return to whole…read morefood for amaze order, but told the lady we changed to UPS to return! But she still say have to return to whole food, and I understand that it might be Amazon system errors! And I had change return location and today I'm trying to return, they told me "we can accept the box like this"...hello what the fxxk? If that's the issues please let me know last time when your worker know I'm gonna return here!! Thos store super fuck! Will report to UPS HQ!

There are 20min parking spots right in front or around the corner…read more We have been coming here almost every day from selling stuff on eBay and needing boxes. This store is very quaint and welcoming! The owner/person at the register was really nice. And they have great prices here (there is a shipping store walking distance from us but their prices are not great or service so we are willing to drive here). I highly recommend coming here for your box needs! And they have some sports paraphernalia like jerseys and Nike shoes (all under $100) and random trinkets.

Thank you jannit for the great service. You were litteraly a life saver. Also we are beyond happy…read morewith what we got. Love this place the ceiling and floor were cool too lol

Ridiculous, I want to drop off a box from Amazon probably 3 feet box and I got charged five dollars…read morefor strip of tape when I could easily buy a roll a tape for less than five dollars. This is a rip off how they do anything for money this is a scam, charging five dollars for a strip of tape.. Responding to the message. Please tell me which high quality labor was done but a strip of tape, I brought in the box and Just needed a strip of take that cost $5 and a roll Of clear tape top quality tape is less then $5 and that a roll. UPS is a rip off over charging customer.

Unfortunately this location is under new management. They let go of the prior employees and the…read morecustomer service has deteriorated. They've changed their processes, which make them inefficient. It's unfortunate because I really liked this location under the prior management, but I may need to start heading over to Chino Hills. Do not recommend.

Great service and organization while the line formed out the door. It's the busy season of shipping…read morepackages off to loved ones. Amazon return self serve kiosk in front. Email to send files to is at the front by the registers. Mail PO boxes available with different pricing for various sizes. Plenty of parking right in front.

Great customer support, service and understanding. Very professional and easy to work with.read more

Henry was super helpful and made the whole live scan process really easy. He explained everything…read moreclearly and was patient the entire time, which made my first time feel stress-free. The place also offers other services, so that's definitely a plus. Overall, great experience and I'd recommend this place!

Henry, the operator, was incredibly helpful! It was my first time doing a live scan, and he walked…read moreme through the process step by step, making everything easy to understand. They also offer a variety of other services, which is a plus. Overall, a great experience!

I'm leaving a very well deserved FIVE STAR review for this Chino Hills UPS store. Earlier this…read moremorning the entire Staff was so courteous while helping put my mind at ease returning an important package to a cable provider and Verizon Wireless. I had no idea what I was doing but they took the time to explain the process and every one of them on a combined team effort had me in & out within 10 minutes. I have to add the store was extremely clean and the parking here is plenty Thank you once again for the courtesy while making me feel like a VIP and doing a great job with my packages. I really don't understand a few of the not so favorable reviews here, give respect & you will get respect in return that's how I was brought up. I was warmly greeted the second I came into the store. I'll be returning to your store for any future needs as well. Joe H.

Unfortunately Kim the store manager will not release packages to you unless you pay more money to…read moreopen up a official mail box with them. It's his story policy and not official ups policy. If you don't comply he will send the package back to the shipper and leave you stranded. He also will not accept a tracking number or valid form of ID as a way to release your package. He also will ask you for additional money under the table if you want your packages. Consider using any other address as your UPS pick up point. There was also a time when I first moved here when I sent a high $ item and it was delivered and he would not give it to me despite all efforts. It then went "missing" the very next hour. This location is very shady due to Kim