This lady, Anita is the moodiest woman I've ever met. Some days she's sweet and helpful, other…read moretimes she's just the opposite! She's also a penny pincher. She watches you like a hawk, just in case you take a piece of paper or a pen . She had pens made for the place but guards them with her life!! Geez!! At the risk of sounding racist, most commercial places, or services that have Asian owners are just watching every penny. It makes me sick. She has a bad personality, not at all sweet or trusting , at times very unfriendly. Makes you feel very uncomfortable! Maybe she needs a good roll in the hay, if you know what I mean!

Don't even bother coming to this s*it show. Popped in to ship FedEx or ups. Incompetent lady was…read moreslowly keying it in. Other gal from back popped out yelling... we don't ship usps. It's cheaper go there! Literally, I thought she was having a seizure while speaking bcz I'm not shipping that way, didn't even say I way. Worst!

Love this UPS store in Hacienda Heights! There's never an issue with finding a parking when I need…read moreto drop off my Amazon returns. I love how convenient it is to process my own shipping labels directly at the self service kiosk. No lines! No wait! No fuss! It is a small store but very organized. It is also right next to a 168 supermarket so that's a plus for me to be able to hop right next door to do my grocery shopping. The staff there are very nice and helpful! They tend to open earlier than other UPS location so that deserves a huge star on its own. They sell packing supplies and have mailbox service for very reasonable prices. Love this location!

I came in to ship documents and brought my own shipping envelope -- the exact same type that other…read moreUPS Store franchises allow customers to use without issue. This location, however, insisted that I purchase one of their envelopes instead. This wasn't about compatibility or policy consistency -- it was purely about squeezing extra money out of the transaction. I even explained to the manager that this shipment was for a corporation and that we ship with UPS regularly, every single week. I asked directly whether they really wanted to lose ongoing business over something so trivial. The manager's response was simply yes. That answer says everything. Rigid, profit-driven behavior with zero regard for customer relationships or long-term business. Other UPS Store franchises handle this reasonably, so this is clearly a franchise-level decision, not a UPS requirement. Take your business elsewhere -- I certainly will.

We have had a box here for years and never had an issue. They are very good people who can also…read morehelp you if you need notary services. Good value.

I came by to drop off a Amazon return, and when I arrive, there was no one at the front desk. There…read morewas however another staff member in the back who just said oh Amazon return you can put it on that cart over there which was near the door. Overall service was meh, I mean I wasn't really helped, just directed to where to drop off my item. Additionally the cart wasn't labeled at all so was a bit concerning if the item would actually be properly handled. I never been here before, but just stop by since I was in the area.

Why is it that this post office can put this unsecured box out for outgoing mail. When all…read moremailboxes are secured to a certain extent. The African American post office worker always uses the excuse that it's secured and that she always fishes out the mail afterwards, but when it's busy she lefts it build up before she gets the outgoing mail. One time my mail was put there and my bill was never paid to the correct credit card but someone tried to fraudulently make someone else with my check. She states she only puts mail in there when someone hands her mail when she is with a customer but that is totally false because I stand inline to hand it to her or other mailmen working the post office. I find her to be quite rude in her explaination because other post office workers just put the mail behind to the side behind the teller window where they serve you. It's definitely more secure since in this shallow tray bad people can grab your mail and leave. Can you replace this shallow outgoing mail tray with some more secure and replace this woman who I find to not do her job to secure our mail.

Review#1074~(SGV, CA)~ Alright how did i end up at this…read morebranch today? I Had to purchase Certified mail today: since my mom and i were dining at Boiling Point, Hacienda Hts., CA., we stopped by to visit USPS, Hacienda Hts, CA., Service here was topnotch: 5/5~the cashier was explaining to me how certified mail works that it usually takes 3-5 business days for this type of mail to arrive. The cashier immediately can tell we both speak Mandarin fluently so used Mandarin with us. Likewise, we told her Happy Lunar New Year in Mandarin. This was just a quick visit so didn't get to take pics. Next time i buy a pack of stamps from here, I'll take pics to add some essence for this review. Fellow customers were so nice too: someone made our day and opened the door for us as we were taking off. I'll be back soon for my next postal needs

They sent me an empty small package. With the correct USPS tracking number. but nothing in the…read moresmall package.

I had an emergency package that need to be sent out not only was the staff professional they…read moreoffered advice and assistant to send out my package in a professional way Will definitely be coming back to give them more business

This place has great customer service. The personnel here speak fluent english,chinese, and…read moreTaiwanese. There is also, Pug name Frankenstein that greets you, when you come through the door. If you prefer not to have the dog around while you are shipping Jennifer would be gladly to put him away. They mainly ship to China, Hong Kong, and Taiwan.

From the owner: We specialize in oversea shipping to: Taiwan, Hong Kong and China. No parcel is too small or too…read morebig to ship with us. We offer competitive rates with many shipping providers.

Henry was super helpful and made the whole live scan process really easy. He explained everything…read moreclearly and was patient the entire time, which made my first time feel stress-free. The place also offers other services, so that's definitely a plus. Overall, great experience and I'd recommend this place!

Henry, the operator, was incredibly helpful! It was my first time doing a live scan, and he walked…read moreme through the process step by step, making everything easy to understand. They also offer a variety of other services, which is a plus. Overall, a great experience!

Awesome experience with these guys, super easy to work with and a great source of knowledge for…read moreyour shipping needs. As someone who rarely ever ships anything, this is the perfect place to go. They just helped me ship out a golf club and it couldn't have been a more pleasant experience. Will absolutely be back!

I had a very disappointing experience with this mailbox center. Some of the staff was unhelpful and…read moredismissive when I asked basic questions about the phone call policy that she changed . RUDE and disappointing to say the least . Especially From the Owner Liandra and also the older Veterano guy that would give these rude faces . I asked just wanted to express myself without yelling or no cursing, and she Went from 0 to 300 mph ! Horrible Service , I expected more . Especially paying nearly $400.00 for a mailbox . She does NOT Value Her customers ... Just Go to Google Reviews and You will see there as well ! The only reason Why I did not give a 1 star Review some of the employees including her Son Gabriel were ALWAYS.......very nice and pleasant . I was at postal annex la habra for 8 years . It was for a Reason until they closed down . They had great service ! I had been to a couple of other mailbox center that that were good too . By far this was one PAK Mail LA habra was the worse . DO NOT USE! BEWARE of Liandra ! she is fake and phony as they get ! DO NOT LEAVE A TIP EITHER , its just disingenous show ! A smoke screen ! The only reason why I tried this place was because they are mom-and-pop . I genuinely like to support mom and pop businesses . I even wanted to try to net work with them, Which was taken out of context . Anyways I learned what Not To do , and I am Happy with my new mailbox center service So far.

*****UPDATE***** Just received a message from ANOTHER one of…read moremy customers saying they never received their order and guess where the package was dropped off?? Yup!! Baldwin park UPS store and it says I dropped it off on March 1, 2026 and they created the label back on February 1, 2026‍ this store is soo ridiculous and full of thieves!! Biggest mistake trusting this location with my package they scanned my package in and it never left their store according to UPS! Of course the store blames UPS even though they never got it! I can't even replace the item for my client cuz it was specially made for them the store didn't even offer an apology! He just kept saying to file a claim and how UPS has special technology to track packages lol ya maybe that's true if the package had left your store in the first place never coming to this location again

I had the public notary notarize some documents and he was very knowledgeable and helpful. I…read morebelieve he is. Vietnam Veteran and he has great customer service!