kenny was very helpful and attentive during my first visit at the ups store…read more he went above and beyond with his customer service

Ughhhh what a long overdue review. This UPS is unfortunately the one closest to my house and I…read moreabsolutely hate coming here, at all costs. The only reason I'll step foot into here is because I'm returning something to a company that used UPS. The customer service here will definitely blow you out of the water for all the wrong reasons. Rude and unhappy employees. I swear they try everything to have a "problem" with every package being returned. I don't know if they are annoyed by Amazon returns, but if they are then don't offer them. Don't make it difficult for customers. They obviously make money dealing with Amazon returns, so why are they acting so rude as soon as they know you aren't "buying" anything from them? I really do believe they nitpick at every single order. I tried returning something in a box and they wanted another box wrapped around it. But the other return I had had the exact same packaging and that one was okay?? They told me I had to spend $4 for a bag to go around it. Why would you charge $4 for a bag? That's ridiculous! I didn't have my wallet on me because the return was free, so I had to go all the way home just to meet their requests without paying. At this point I refuse to spend any money here and I hope it was worth it for them to get a bad review over their stupid "policies." The poor guy in front of me had to pay $88 dollars to ship a medium size box. Like come on! These prices are ridiculous. I own a business and ship my own products using pirate ship and a rollo printer and have never paid more than $25 to ship across the country and for a heavy package. Felt so bad for the guy in front of me having to pay that. Shame on you UPS

I love this place. They took my tires prepaid from FedEx, no questions asked…read more I went to Lakewood FedEx and they said I had to ship these inside a box. I was really upset, cause this was also the same way it was shipped to me. This place takes all shipping carriers and the owner is so cool and friendly.

Flexpostal is a gem for the Cypress community. Rosa is awesome! By far the friendliest and most…read moreefficient you will ever find. Business driven with all the services you need. Packing and shipping, notary, U-Haul rentals and supplies, mailbox rentals, printing, professional business services - you name it and she will get it done. Cleanest store in the city, a beyond welcoming environment. Small businesses like this deserve the best support of the community. I highly recommend visiting when in the area.

Hands down the best UPS store I've visited. Staff is always friendly, helpful, and knowledgeable…read more The store is clean, organized, and a pleasure to visit. Makes shipping, printing , and making amazon returns hassle-free every time. A+++

Came here to do a quick Amazon drop off. Located conveniently across the gym that I go to. It's in…read morea huge plaza so plenty of parking. I walked in with my package and I was greeted by Sebastian. He was quick and polite taking care of my package. I guess I didn't pack it well and I didn't realize that Amazon says customer pack, but he took care of it for me. No charge and I really appreciated that because it would've sucked to have to go all the way home or buy a little bit of tape just to finish packing it. He explained the policy that other UPS stores follow but he said that it was no problem and he would take care of it and I thank him for that. It really saved me time and some money. Service like that for an Amazon return makes it super easy. Oh and The store is very clean and well lit.

I could not believe the extra mile quantity and attention to courteousness and professionalism that…read morewas shown during my attempt to get my printing done. I highly recommend them and they're well at facility. Easy parking and easy-going attitude is amongst the many reasons. I highly suggest not only for packing and shipping but for your mailbox needs including notary faxing and shredding again. Highly recommended proudly serving the community for over 15 years to go see Michael for smiles.

This location is at the corner of a plaza with plenty of parking. The store is kept nice and tidy…read more This is my go-to spot to drop off packages. Every single time I've been to this location, I've never had to wait more than 5 minutes. I think I get lucky since there's a bunch of mixed reviews. The times I've gone, the workers are quick and attentive. There's only usually one or two of them working. They also provide printing, faxing, shredding, and notary services.

Went in for Notary Services today. Sam was very nice and…read morehelpful. I highly recommend him and will use his services in the future. He is very affordable and it was quick. I wish his business much success. Thank you Sam!

****READ BEFORE GOING HERE!!!****…read more 100% what people say about the owner/person who runs the place is true. What a jerk. Came in to have a package taken care of and he was rude, wouldn't listen, and acted as if I was disrupting him from something he was doing in the back. The absolute worst. How do you operate a small local business like this? Check the other reviews. I'm not the only one with an experience like this. I let him know my opinion before I left. Everyone should boycott this place, especially the locals. Probably a front for something else running out of his place because there is no way he is making it with that kind of attitude and these kind of reviews. Hoping to see this place go out of business soon!

This was my first time visiting this The UPS Store in Garden Grove. The staff were very friendly,…read moreand returning my Temu items here was quick and convenient. The employee helping me was very familiar with the process and handled everything smoothly. One small thing to note: Temu returns require a box. I didn't keep the original one, so I ended up buying a box here for $3.82. Also, there are quite a few parking spaces here, but the lot gets pretty busy with cars constantly coming in and out. Just be a bit careful when parking or pulling out.

Finally a wonderful UPS location that can do their job! They're located near the same complex as…read moreRodeo 39. I've received fast and great service every time I stop by to drop off Amazon & Happy Returns. They have two to three employees working here at all times so the wait is minimal. Highly recommend this location for your UPS needs.

Had a quick and easy experience completing my Live Scan here. I did a walk in and the process took…read moreless than 10 minutes. You provide them with your ID, they take a couple of fingerprints from you, and give you a copy of your form for reimbursement from your company that's it. They charge $35 and accept card. Friendly staff as well! Would recommend this place since other Live Scans I've done have costed more at around $40-50. There is also ample parking in the lot.

Quick and fast to get processed. She said the employer should get the results within 2 to 4 weeks…read more Think that's a little long. Cost $35 for the live scan fingerprinting

I needed 40 copies of a 26(?)-page pdf made into booklets. The patient young man at the store had…read moremy back, and he was able to get the job done quickly and professionally. The store has all of your shipping needs, and there is plentiful parking. Thank you!!!

Best UPS store ever! Super nice and helpful staff doing Amazon returns is super super easy. I…read moreunderstand it's under new management and the people are super super nice.

Always great customer service. Multi tasking as they try and treat each customer quickly. I've been…read morereceiving business mail and packages for over ten years here and appreciate that I don't have to worry about deliveries. Even accidentally sent a pallet of items there and they received it and called me to pickup asap which I did. They have many tasks to do so give them some patience. Highly recommended

This is a DHL drop off for international returns. They have rental mailboxes and dulces from…read moreMexico. And friendly, personable service. The system was down when I arrived to return some shoes to the UK. There was a system upgrade that was taking an inordinate amount of time. The gentleman shared that his wife is usually working, but he had a day off and was there instead. He told me they went to breakfast that morning. We compared local restaurants. I was there a good 15" just chatting. Other customers came and went and the conversation picked up where we left off. Ultimately, the system did not come back on line in the time I was there. I took a photo of my package and his business card as proof of the drop off. Today I looked to see the package was delivered. This is a mom and pop establishment worthy of my patronage.

When I arrived at the UPS store in Cypress, I was greeted by Kaden... a Customer Service associate…read more I told him I needed to make some black-and-white copies he said... Let me help you and proceeded to copy various documents one at a time... In my specific order. He went over and above at his job and I highly recommend him for a promotion. His customer service was impeccable and I will continue using the services of the UPS store in Cypress. I also complimented Kaden's performance with the store manager, Chris and told him that his training of his associates was beyond fabulous.

I went here today to return a SHEIN order that had a loose button. I was able to get a QR code to…read morereturn and I showed it to one of the employees to get this returned. Within two minutes, I was able to leave the place and my order returned. I'm just so glad that this place existed near my house so that I can return this without having to pay about $5 to return something. This place is quick with returning or shipping orders in under 5 minutes. I'm just so glad that this place is wonderful.