I liked shopping here because it's a local place, but my last experience was awful. The woman at…read morethe counter had no idea what she was doing. I just wanted to return some cardboard boxes that I had bought, but did not need and she freaked out, saying she had no idea what to do. I left because it wasn't worth watching her meltdown over a simple return. I hope they find some better help.

I just recently started shipping items from here and the staff is so incredibly friendly. it's easy…read moreand convenient to ship all packages from one place - they also helped me package an item before I sent back for a return. I would absolutely recommend

Been using them since we moved to Charlottesville 3 years ago. Always efficient and friendly. We…read moreship to DPOs and European addresses and they are not fussed or confused about it. Good service and good people.

If i could give 0 stars i would. I spoke to the man on the phone. He seemed so nice. We were…read moretalking about the items he was going to ship to me from an auction company i use. Normally with this auction company i am able to print my own label and send it to the person and they ship it all on my dime. He didn't give me five seconds to even explain myself. I said "hold on a sec I'll get my computer and I'll tell you what i get concerning the price", he said "I really don't care what you get!" He said "I'll just give it back to the auction company and you can deal with them, You people just don't get it, we have rent to pay." He got agressive. I am African American and he called me 'You People' which is VERY racist and insensitive. I would never use this company if you have anything important to ship, lord knows what they'll do with your packages if they don't like you. He could have just as easily said "we don't except outside labels, that's our store policy" and given me the choice to pay what they charge or have it sent through a different service. I would have accepted that and it would have accomplished the same thing he wanted to begin with, for me to take my money and package elsewhere.

Their printing services are terrible. I needed to print a poster for an International Biomedical…read moreResearch conference that I am leaving for in 1 day. I spoke to an associate on the phone who assured me they could do the custom size I needed and print within the time frame I needed. I went into the store to complete the order, and an associate told me I would be helped personally. They left and didn't come back to help for 15 minutes, and when I got them back to help, they then told me they could not print the custom size I needed. Then I waited another 15 minutes for the associate to come back, and finally, a second associate came back and told me the size I needed would have to be sent to their other facility to be printed and would not be ready in time. I ended up leaving after wasting 30 minutes and my chances at getting this poster printed within business hours at another store. Very disappointed and will be taking my services elsewhere from now on, and spreading the word on their associate's lack of knowledge on their own services.

this place doesn't know what it's doing with printing, they lie and hope customers don't pick up on…read moreit. Repeatedly i've ordered with a specific paper weight because I use it for an art process where the paper weight is important. They ran out of paper and didn't even bother to tell me and it's happened the past 4 times i've ordered from them and they refuse to fix it bc apparently they've been out of paper for weeks?? how does that happen to a print shop?? and the customer service is also trash and the people don't know what they're doing. Will start ordering from anywhere else bc yall suck

Very good customer service…read more I've gotten a lot of courteous, fast, and capable help here when I was in a rush. The staff have always been willing to do their best, and I've used this branch many times. The hours are super convenient. I even wrote to the corporate office to compliment the staff after a particularly important job they did for m.

FedEx is the worst. They do not care if you get your package…read more FedEx will not get any manager to clear it up and find your package. They cover up for each other. Bunch of incompetent imbeciles.

The service was outstanding from the associate opening the door for me on my arrival and exit to…read morethe great way she handled my shipping item at the counter! This is the exceptional example of how customer service should be! And I got a great rate on my shipping too. Thank you for the great job you're doing Pack n Mail!

This is a great place to multi-task your shipments. (FedEx, USPS or UPS ) at one location. Friendly…read moreand knowledgeable customer service. Convenient location for PO Boxes. A great value to Pantops!

"I had a terrible experience at the UPS Store on Seminole Trail in Hollymead, Charlottesville. The…read morestaff, especially the manager, were extremely rude, dismissive, and even hostile. I would strongly advise anyone to avoid this location."

I'm so thankful for Jason and the other staff at this location!! They worked with me for over an…read morehour as we sorted equipment that needed to be returned to my former company. They are AWESOME!!!!

Great experience with Moving Forward for our move from DC to Richmond! Matae was super responsive…read moreand helpful, and gave us a great price. He even accommodated a couple of special requests we had. Shout out to Jerry and Brian for doing all the heavy lifting. Super nice and professional, and took great care of our belongings. Would use them again in a heartbeat. Thanks to the whole team!

The owners of this company work very hard to make it a good moving company. They will pay you for…read moredamages to your property, however we prefer not to have any. The owner even debated with me over some of the damage as the crew member denied it. We felt that they use nice polite workers that appear to work hard. However, there was no crew leader and it was a free for all loading and unloading our belongings. We had everything packed and marked as to where it should be placed in the new home, it just didn't happen 50% of the time unless we were on top of them constantly. Young guys that seem to have this as a way to make a living and no skin in the game, so to speak. Having said all this, we enjoyed talking with them and actually was able to gift them quite a few pieces of belongings we couldn't keep and helped them personally. Good Luck as they continue to grow .