I usually get my hair done with no problem here, everyone is talented, but i recently had my hair…read moredone in December by YOLANDA for a trip abroad, and i've had a horrible experience. I had asked for boho two strand twists with flat twists at the front of my hair. She's seen the reference picture way before my appointment, and proceeded to do my hair wrong after I tried to remind her of how I wanted it and then went on to complain thereafter as if I was the problem. "Next time you get your hair done, don't come to me" "you take too long!" "i'm tired" and such. We spend about 8 hours on my hair, interlocking, doing this style, and her fixing it not nearly how I wanted it, none of that is my fault, she knew what was to be done before my appointment. She also bought about 5-6 packs of hair anticipating my hair to be longer, I only ended up wanting shoulder length, and that's what we did. The original price of the hair if it were to be back length would be around $425. I went with shoulder length, so I anticipated, with the interlocking, $325-$375 at most. I'm not sure if she communicated to Glo that i used all 5-6 packs of hair and did full length, but i'm being told my hair is 475 which is MUCH more than the original price which never made sense to me. I talk later with Glo, let her know I've only used 2 packs of the hair and got shoulder length (she was not present that day i got my hair done, yolanda called her to ask for price) and she admits to me that i've been charged wrong because she was under the impression i used all packs of hair and gotten back length which was never true and Yolanda knows that. On top of me paying Yolanda almost $500, my hairstyle didn't even last me another 24 hours before my locs start slipping out the twists, and full strands of the boho hair is slipping out. I went on my trip for two weeks and the volume of my hair before i left compared to after i left is ridiculous. There were practically no strands of curly hair left in my twists and theres about 2-4 of my own locs sticking out the extended twists. Ive notified and sent Glo pictures and expressed my disappointment to which she replied that when I return to the states to let her know so that I may get my hair touched up, not re-done and there will be no refunds, even though i've been charged incorrectly. Although I wasn't too satisfied with that reply, I decided to accept it and get my hair fixed when I touch down because my hair was absolutely unpresentable. I let Glo know i've returned, she does not reply for 2 whole weeks!! Talking about she went on vacatin sorry for the late reply and when could I come in for a touch up....???? By now my hair is BEYOND a touch up, it needs to be redone! There was no part of this hairstyle that was salvageable, and i got it done december 27th, this is now January 23rd when she replied to me after initially responding to me January 7th. I replied to her again, letting her know i've taken my hair out because I had things to do and places to go where I could no longer have my hair looking how it did, and I last told her about me having to take them out when she asked when I would be available to come in for a touch up, which I thought was was ridiculous, it's weeks later, and with the state of my hair, no way a touch up would suffice. I asked if I could at least have my hair done with a discount if I HAVE to be charged, because I just paid nearly $500 for my hair to fall apart in less than 24 hours after getting it done, and she has yet to respond to me. Great customer service.