Friendly couple who own the shop who did a great job and had no problem figuring out insurance…read morematters. The job was also done faster than I anticipated. They also are restoring multiple old cars which are neat to look at. If you don't mind driving a couple minutes out of town this is a great auto body shop.

Pricing and the job doesn't need to be as big as they say. I didn't need a whole new front end I…read morejust wanted it painted the only thing wrong was the paint and the inner wheel walls needed replaced .. also I have found a few new bunoers for around 400 when they wanted to charge 900

If you are looking for a place that will treat you with dignity and respect this is it. The…read moreemployees are amazing. The service is quick and the prices are fair. The office manager, Aerle, treats every customer that walks in the door individually and often knows their names even if they forgot his. The work is top of the line.

Absolutely fantastic company. They were incredibly helpful with arranging a rental, picking up and…read moredropping off my car to work around my work schedule, and they finished a day early! My car looks fantastic. I'd give them 6 stars if I could!

Are you kidding me, Free Bird? You're the best…read more I rear ended an SUV in my 04 Honda Civic (think the hood was smushed up like an accordion, and the front headlight was smashed in). Rick France was a godsend; he looked over the car thoroughly, explained things in layman's terms (I know NOTHING about cars), and went through the estimate. To be fair, the estimate was around $3300, which was more than half of what I paid for it to begin with. He could see I was visibly upset and gave me some great advice, which was to list it on craigslist as a car that could be rebuilt, rather than sell it to a chop shop which wouldn't pay more than a few hundred. Rick even went so far as to check to see if someone he knew (who was looking for a fixer upper for his daughter) would be interested. You don't get that kind of service many places). In the end, I placed it on craigslist and had two interested buyers within an hour. Ultimately, I ended up trading it in for 2k at a dealership which I put towards a new car. If I ever (holy sh*t let's hope not) rear end anyone else, I'll be back here for sure.

Bob was rude and tried to get me to use my insurance instead of the person's who hit me because he…read moredidn't like working with them. He threatened that the other insurance would force them to use subpar parts and that we would have to pay for labor. This was in direct conflict with what we heard and experienced from the insurance company. In one conversation when we were asking questions he hung up on us after suggesting we might want to take our car elsewhere. We decided and the insurance company agreed and paid for us to tow the car to a different body shop in town to get repaired. DO NOT take your car here.

Great repair, great people, on schedule. Repair was…read moreexcellent, looks showroom new. They are our 1st choice.

From the owner: Collision Auto Repair of Oregon is a trusted auto body shop located in Lebanon, Oregon. Established…read morein 1992 and owned by Mark Persons, the shop offers comprehensive collision repair services, including frame straightening, painting, and restoration for all vehicle makes and models. Their I-CAR certified technicians ensure high-quality workmanship, and they collaborate with all major insurance companies to streamline the repair process. The business is known for its commitment to customer satisfaction, offering free estimates and a lifetime warranty on repairs. With a reputation for professionalism and attention to detail, Collision Auto Repair of Oregon continues to serve the community with excellence.​

Beautiful work on the truck. Five stars for that. *****…read more But.... I got to pay them 3% Surcharge for paying with a credit card. Zero stars for that, since credit card processing fees are considered a normal business expense that is tax deductible. Hence, they did a bit of double dipping. I did send them information and asked that they share with their accountant (who should know these things) and will hopefully convince them not to punish people for using a credit card.

The car looks perfect! Great work. And excellent customer service. You finished it ahead of your…read morepromise date. Thank you. I enjoy supporting locally-owned, locally run businesses like yours.

Would not recommend. Had a collision and scheduled an appointment for an estimate. When I arrived,…read morethe technician was openly arguing with the front desk about why I was even there. Completely unprofessional. Took my business elsewhere.

My car was in an accident, someone hit me in the drivers side front tire and bumper area. (Not the…read moredoor) I had Lebanon Caliber Collision fix it. The FIRST time I got my car back everything they replaced was so OUT OF ALIGNMENT with body and door lines I had to return it to be fixed. It was absolutely bad and unacceptable, NOTHING LINED UP. Then, I had to return it a SECOND time because the repair work that was done on the left front steering locked up and almost shot me OFF THE ROAD when making a right hand turn! The car had to be towed into the shop for the 2nd time. They missed that a part was stripped and needed replaced. I was without my car on two occasions for a month or more each time! NOW, my drivers side door that was replaced by Caliber Collision in Lebanon does not lock or unlock. I was told they took parts out of my old car door and put them in the USED car door they replaced it with due to "alignment" issues. Now, they want to RUN IT THROUGH my insurance again for a THIRD TIME because the parts that THEY moved around are not working!! So, it will cost me money again from the insurance usage and my rates will go up again for something that was not done correctly when they gave me a USED door on my 2019 Cadillac which should of been replaced with a NEW DOOR! As far as I know they didn't hook up the door lock parts and pieces correctly and something is now fallen off or loose!! They are going with the lock is warn out, ALL MY OTHER DOORS WORK BEAUTIFULLY!!!! Just the junk work done on the replaced door that Caliber Collision did is what's not working!!! They should take the door panel off and inspect the work THEY DID and fix it! My car is newer and the parts are NOT worn out. This is a mistake by the Company that put the used parts together! It's just another way for them to charge customers over and over and over again each time they have to come back in!! NEVER GO TO THIS location!!! THEY DO NOT MAKE THINGS RIGHT!!! I will be paying a repair facility to do the work so I never have to deal with this Company again!! - Mary

Aerle Seims was very attentive and communicated well during the work on my car. When I had a…read morequestion regarding the work, he communicated in a very polite fashion and ensured that I was completely satisfied. Complete customer satisfaction is clearly a goal at B&R. I would recommend them to anyone.

If we could give this shop six stars we absolutely would. With a starter failing on Thanksgiving…read moreEve, having called numerous garages between Wilsonville and Albany on our road trip, and having those garages literally laugh at us, we pulled into B&B and they rushed to help us. Quick and efficient check-in. Good humor. Extremely experienced. A true "old-school" shop with generational knowlege and genuine customer service. They even did a vehicle inspection and found a couple of additional, minor issues to be addressed later. An hour and a half later we had a working starter, at a fair price, and we were on our way back down the highway. We would recommend these guys for any and all auto repairs. With our hearty thanks.

No BS Service. Diagnostic is excellent, Price worth every penny, my opinion "Highly recommend" I've…read morealways been very satisfied with their workmanship. They've worked on several of the family cars & trucks and we couldn't be happier with the repairs and service. I've recommended them to my friends and relatives. Paul

Possum was great to work with. They got my car in right away and finished it in a timely matter…read more They kept me updated the whole time. The repair work looked great, couldn't even tell it had ever been damaged. I highly recommend them!

All went as expected, the finish product was amazing. The pickup was finished on time and for a…read morevery fair price. I would highly recommend

Al was a very kind individual that did great work replacing the windshield on my wife's SUV. You…read morecan tell he takes pride in doing an excellent job.

tony was prompt, friendly and efficient. we highly recommend this business!!…read morewe were traveling and needed a new windshield. He came to our hotel and replaced our windshield. thankyou