They seemed nice at first. Said all the right things but then came the hidden costs they neglected…read moreto mention. I stored my boat with them for the winter and asked them to check out a couple of problems I was having. Their service people couldn't figure out what was wrong. So no repair. I had also was assured before storing there that they get boats out early when the season begins. It was late May before the boat could be launched. When I brought in the boat in the fall it was clean. When I went to get some things off the boat in the spring it was filthy. There were even dirty footprints on the seats. When I complained they said they have no control over the elements and they don't wash boats. Unless you pay for that, of course. All that was after I decided to sell my boat through them. That's when more of the hidden costs came into play. They did things without asking me and then charged me for them. They have all kinds of positive sayings posted around the office acting like they approach things from a more grounded and connected standpoint. Don't fall for it.

Always nice people. I'm a bass fisherman and run a bass boat thought they wouldn't help me but for…read moreyears now they have always helped with getting me parts. Knowledgeable and friendly!

Once again the service and willing to help out and his Honesty was impeccable Pete and his shop…read morewere great. He even helped me address a few things i had question with during pick up. The 2.5 hour drive is worth every minute. Once I pick up my 01 RX di. It was like it come off the show room floor. Not only did he Refresh my motor he,rebuilt the jet pump and di some hull work. This Guy is GREAT.. Thanks again Pete.

I've taken my snowmobiles to Marty and Peter and they are great. Quick turnaround and a fair price…read more They'll also give you a full explanation of the repairs. Way better than going to the dealer.

I truly wish there were more than 5 stars for Supreme Marine and RV, and especially for Lucas, who…read moreworked with us. We had never heard of this store until my husband was doing a search on Facebook for places that had sofas for RVs. I had recently had surgery, and needed a sofa, or two chairs, that had electric foot rests. It needed to be a specific size for our camper. When we met Lucas, he really was listening to what we wanted. I was using a walker, and he was so kind to make sure I was comfortable. He showed us so many options, and dragged them to electric outlets so we could try them out. He answered all of our questions and really knew the products. We ended up buying a new sofa and two chairs for our camper. They were exactly what we needed. We were able to go home and pick up our trailer to pick up our items. We also wandered around the store a lot and found so many things that we were happy to see that they carried. Those weird parts that are hard to find, fun items that you don't need, but really want, and other things we didn't know we needed or wanted. We will definitely be returning to the store. Lucas, thank you for being amazing, and dealing with people who had very specific needs.

From the owner: RV and boat parts store offering indoor storage and repairs, plus valet service.read more

This is as good as it gets. The staff here are experts on every level. I have a non-MasterCraft…read moreboat and they always take wonderful care of it- In fact they go out of their way to do a great job. Worth spending the time to write a review for them. Their labor rates are cometitive and their mechanics are honest. You will never leave there unhappy. (Except for wanting all of the new boats you can't afford) I have been a boat owner for 10+ years and have dealt with many different dealerships- MBOC is for sure the best. They will have me as a loyal customer forever. The new showroom is also ultra cool. Good selection of gear- vests, boards, boots, shoes, clothes, ropes~

I had a quirky issue with our 2012 Mastercraft that was not resolved after a trip to a different…read moredealer in 2017. Mat and the team squeezed us in to their schedule right at the busiest time of the year to save me 8+ hours of round trip driving to the next dealer with availability. Mastercraft Boats of Chicago was able to solve the issue without burning loads of diagnosis time and were diligent to test their fix and ask for my feedback once I was able to personally re-verify their fix in the water. Great communication, thorough work, and friendly, above and beyond customer service!

Unfortunately I have to give Bay Marine a low score due to poor customer service by salesman there…read moreby name of Ron I purchased an expensive boat there a couple years back and can't get him to replace a simple part under warranty. I am thinking of replacing my boat soon but it won't be from Bay Marine I guarantee that. I'll leave a more detailed explanation on the Crevalle owners site . John W

BEWARE OF BAY MARINE! I NEVER complain as I am a small business owner for over 25 years and deal…read moredirectly with the public. I understand that mistakes happen and good businesses work to honor their word, written agreements, and protect their reputation. I only write this after exhausting all options other than the filing of a lawsuit (pending) to get a fair response from Bay Marine. Despite me sharing open information on my concerns/damages backed by a professional experienced mechanic, video, and photos, and written work agreements, they have refused to fix the damages to my vessel which are running in the $30,000 range. Dishonest service: I paid for their "concierge" launch service which was a joke as they didn't complete the scope yet refused to rebate for work they admittedly did not do. Failure to perform agreed written work orders. There is no evidence in the vessel and no evidence provided that they completed the scope of work (winterization) properly. Signficant damages resulted as I had to replace 6 air handlers, a water pump, and two thru-hull glasses that were damaged by freezing. But Matt (owner) is a gem.. he claims that the equipment was "old" and just mechanically broke down (all at once lol). oh yeah and that the antifreeze they use breaks down in 12 months and doesn't provide protection... (i stored with them for two winters but it ran just over a year in time). Can you imagine your car freezes every year even though very few people replace the antifreeze annually? no it does not nor is it rated to do that... any excuse will do other than the truth apparently. You will be pleased to know that Matt says they do all their work "perfectly"... Unapologetic breach of promises: to research the cause of damage and determine what was damaged from freezing, the owner, Matt and I agreed that i would hire a third party professional mechanic (who they have used and still use). Matt said he will rely on those results. nice, right? That mechanic has 20+ years of expertise in these matters. Said mechanic concluded (and I shared a recorded video of same with Matt) that Bay's lack of performing the hired scope of work almost certainly resulted in the signficant physically damages to my vessel while in their custody. Yet after receiving said documentation, they refuse to reimburse for repairs or further respond. They hide their insurance. Everyone ask up front for their insurance company that backs their work as they hide their insurance carrier info. and refuse to share it when there is a claim. Nice and honest approach. the game seems to be that you must file an expensive lawsuit just to get that information. Seems like a honest approach to you? List your boat for sale? and yes, I had my $500,000+ valued boat actually listed with them during this time. they were going to make money no matter what but they are apparently just too disingenuos to make things right. RUN AWAY! BTW: It is unclear on who now owns Bay Marine and whether current ownership or prior is "legally" responsible for all this. But I did also communicate with the current manager of service who refused to help in any way. and the people that "worked on my boat" are still there so BEWARE!. My material communication for resolution was with Matt (at the seeming direction of all involved over there). Matt claims to be the owner at the time of my service work but Matt says he now "owns" the Sales business. We all want a trustworthy person representing us in the sale of our property. think very carefully before listing with Matt! a few photos attached... but i have plenty more.

Everything! We have had a boat for 53 years. Scott is the best person and repair we have ever…read moreworked with. Recomend him 100 percent !

called for some questions I needed a answers and they were straight to the point for me!read more

Kevin and Molly provide not only great technical service, but they move mountains to help in…read moreemergencies. My boat has been with them for 15 years and I could not be more pleased. Peter July 25, 2026

Kevin (the owner) is a great, customer first individual. Moreover, his service and support are an…read moreoutstanding value for your buck! LGM is simply The best option (in my opinion) for any of your boating needs on LG!