I purchased my tires from Firestone. They offer a lifetime…read morerotation of the tires . First time I went in and got my tires rotated. Everything was fine. Took my car in Friday to get my tires rotated . I noticed I was missing a valve stem cap off one of my tires. Then, as I was driving, something seem to be off . The car is Pulling to the right . I never had issues before this particular tire rotation appointment. I proceeded to call and ask in which direction they rotated my tires. They referred me to purchase an alignment. and told me that I needed to have an alignment done. Instead of offering for me to bring the car back in to see if the tires were rotated properly .Nina said I needed an alignment and kept giving me price quotes to get an alignment done. Nina kept cutting me off as I was talking. She keep trying to talk over me.and not let me explain the problem. I will no longer be purchasing tires or rotations or oil changes or any car repair done with Firestone . Poor service and poor customer service .

Avoid this place at all costs. This was the quote I received - printed and all! For 4 tires and…read moretheir 12 month financing. After I completely signed up I was about to pay the "due today" and it turns out they were actually going to charge me well over $1000! Consultant wasn't even going to say anything! He was obviously hoping I wouldn't notice. When I asked if he'd honor the price he quoted and I had in (his) writing he said no! I got on the phone with Farm and Fleet and was quoted a much lower price. Asked if he would beat that price and he said he would match but not go lower at all. He could have, but didn't care to go the extra mile for a customer he just wasted over an hour of their day for. Overall a shady place, plus the guy came off extremely pretentious. It's crystal clear after talking to him for a mere 5 minutes he was trying to pull one over on me. Especially if you're a woman-- DO NOT GO HERE.

Hi my name is Marlene, I came in today it get a tire put on a rim for a spare tire use and I wanted…read moreto make sure the rim did fit, the guy was nice enough to check that out for me but unfortunately I was not to add a tire. He explained why and how it works, he was also able to inform me of some auto salvage yards that will have a whole spare tire for my car. I called that had one I went and got it. Was able to return the rim I had bought. Everthing turned out great because of his patients, knowledge and amazing recommendation. Thank you so much for your help! I'm so happy to be done with this issue and have my spare tire for emergency use. If I need anything else I will feel comfortable coming to this company

Been here a couple of times. Always a great experience. The place is small, and everyone is…read morehardworking. All of the folks I dealt with seemed to be providing the best possible service. This time I needed a new tire for one that had sidewall damage. It's a special tire, but they were able to locate one and have it delivered and installed in a couple of days. When picking it up, I was running late and they said, "No worries, we'll be around a little longer -- stop by as soon as you can." I really appreciate their focus on the customer, setting realistic expectations, and getting the work done as promised. I've only had them do tire work, but I'm considering using them for other repairs.

I moved out of state, but had a horrible problem. The skid plate on my car came loose and it was…read moredragging down the freeway for 2 hours getting more damaged. I dropped it off on a Sunday night and put my keys in a note in the slot and got a text within 15 minutes of the store opening Monday that they managed to fix my problem. That sort of emergency customer service when I only had a couple hours in town was absolutely priceless. I love this place. You get a lot of bang for your buck.

This was the closest place to me for the eternally annoying emissions test that isn't saving the…read moreplanet and more of an inconvenience. I had some repairs done to my car the the day of getting the dreaded letter for renewal and not knowing that the computer has to drive for a while for systems to pass tests I was failed the next day and they were very nice to me with a failed test report with some educational materials for a return visit. A week later they were still very nice to me after wasting their time even though I didn't have my repairs done with them, weird coincidence and worlds colliding. I know these emissions pay very little but they were still very helpful to me with friendly service.

Use to love this place but I went to get tires rotated and they handed me my hubcap and said they…read morecould not get it back on and were worried about breaking it. Still charged me full price for tire rotation. I studied the hubcap and reattached 3 metal clips and it went back on. Took me 5 min. I understand if you are scared to put it back on (but that is kinda your job) It would have been nice to offer some discount on 100$ tire rotation.

CONFUSING!!!??? I…read morelive about 2 miles away from the one in Racine so I called them. I have a very bad right rear tire bearing... I called around and they were SO NICE on the phone... I told them I was strapped for funds but they told me I could apply for a cc card which was easy... So I brought in -- it was nice they gave me a loaner and said all that I have to do is fill it up with gas completely before I returned. The next day they called and said the work would be somewhere between $600 and $800 but my frame was really bad and basically discouraged me from getting any work done so I agreed. So I drove their car back, which I never drove that car but home and back there but when I went to fill it up the meter went to $5 and was going to go more... what the hell? Whoever had it before me didn't bother to fill it and because I trusted them I didn't bother to check, nor would I have known anyway as their gas gauge is foreign to me. When it filled to almost $5 I stopped, no way did I used $5 in gas. When I got there I said something about it but I didn't get any cash back from them, I think I said no big deal, but really they should have insisted... I know I would have. Here I am an old scared woman who's obviously stressed out about my vehicle... Anyway, I then signed the release for my vehicle back and got the keys but started talking to the guy I'd originally talked to... he actually told me his vehicle was like that but still he drove it for quite a long time and had no problem... Luckily they didn't charge me for check the engine which was $76 -- At first I thought they did and I got very upset, which was my mistake but still, I had to give them $5, which should have been about $2 and now I have a vehicle and not sure what I should. I can't afford to spend hundreds to have it fixed and have it break apart and yet told by a pro on the side not to worry about it, and yet yesterday when I drove it, that wheel bearing sounded so awful I was very scared. ????

Classic Bait and Switch. I was given an estimate of about…read more$1,000 for a set of new tires plus alignment. So I dropped off the car, then got a phone call that the alignment would cost an extra $239 for the rear tires. "The estimate only included the front tires," they told me. "But we can give you a coupon for $20 off." Who would give an estimate that did not include the alignment of all four tires? I will send a letter to the Bureau of Consumer Protection at P.O. Box 8911, Madison WI 53708. Maybe they will agree.

I recently had an extremely disappointing experience at this Midas location. On July 8, 2024, I…read morescheduled an appointment to diagnose three warning lights on my car: the SH-AWD light, emissions test light, and A136 service light. I arrived at 3:15 PM and signed a consent form for diagnostics, for which I was charged $82.50. After examining my vehicle, the technicians informed me that I needed a Mass Air Flow (MAF) Sensor. They emphasized that not replacing the sensor promptly could lead to improper air-fuel mixture and potentially damage the catalytic converter. Given that I use my car for work, they strongly recommended an immediate fix. When I inquired about the urgency, they insisted it should be done as soon as possible. Due to the urgency conveyed, I sought a secondary opinion but could only reach my sister, who advised following the shop's recommendation. The quoted cost for the MAF Sensor was $264.99, with an additional $85.00 for labor. As I did not have the necessary funds available, the staff suggested an EasyPay loan, which I applied for and was approved. However, upon further investigation, I discovered that the MAF Sensor in question retails for only $59.99. This significant discrepancy indicates that I was charged nearly five times the retail price, which I believe is a deceptive and unethical practice. I am highly concerned about the business practices at this Midas location. I urge other customers to be cautious and seek a second opinion before agreeing to any costly repairs here. I am currently pursuing a complaint with the BBB and the consumer protection office to address this matter. Update: the manager also lied to the consumer protection offices and said my car was brought in for intermittent no start which isnt even true my car has never not started. ETA: Alex has been really helpful and took time to explain everything to me in detail. I still think there should have been more of a diagnostic and testing and that the cost of the part is really expensive but I've felt less like I'm being taken advantage of since he took time to explain everything even if I don't understand it. Corporate still hasn't called me back.

They did a great job, informing me of problem and took care of it. Friendly staff. Thank youread more

I've had my car there 3 times for service since they first opened their doors a few months ago. In…read moreeach case, I was totally satisfied with the quality of the work done. The first time, I had a coolant leak and the mechanic actually SHOWED me where it was leaking. Actually seeing the problem with my own eyes when the car was on the lift immediately made me feel that they can be trusted. They fixed that problem, did some other overdue maintenance work, and the car's been running much better now, zero problems. The only minor problem I had was that I asked for the parts to be returned to me, and they weren't. That really wasn't a big deal since my driveway isn't full of coolant spots any more. I thought the price for this repair was entirely fair. The second time was a problem that couldn't be duplicated when I was driving it while the tech was in the car with me. Ah well... They didn't charge me for that visit. The most recent visit was exceptional. I managed to get the end of a gas funnel stuck in the neck of my gas tank. This caused all kinds of problems when I'd fill up with gas at Kwik Trip. I tried to fish it out myself, but couldn't. I brought it to the dealership, and they told me they couldn't see it or get it out after allegedly scoping it out. The dealership charged me for that visit. I know they have bills to pay, so I was OK with that. On a whim, I brought it to the new Meineke (formerly Pope Autoworx). I told them what happened and that I wanted them to try to get it out, but I'd pay for an hour of time, no matter what. I told them that I wanted to save the part so I could see it. Well... THEY GOT IT OUT!!!!! The dedication, time and effort that they showed me in actually FIXING this problem impressed the hell out of me. I do my own oil changes and brake jobs, but for nearly everything else, this Meineke garage will be my first call.

I had been recommended to go here by my old mechanic when I moved to the area and they lived up. I…read morewas only here for a oil change and tire rotation this time but they were helpful, knowledgeable, and fast. Definitely coming back with other cars and will use them for any other issues which may arise!

These people do a great job! They can repair suspensions, repair steering systems, provide wheel…read morealignments, flush transmissions, flush cooling systems, as well as do oil changes. Their work has always been good at a fair price!

I arrived for an oil change, but sat in the parking lot for a couple of minutes while I was on the…read morephone. One of the techs came to my window just to make sure I was OK, I assumed that they were annoyed that I was just sitting there, but they weren't at all. Mari helped me and she was extremely professional, kind and quick. Thank you, you made my day so much brighter.

I waited at most 30 mins with 4 cars a head of me. The mechanics were so nice and helpful.read more