Absolutely mediocre.Goods balanced out by bads. Friendly front desk. Available cardio machines in…read moregood shape. Small but comfy pool. It's bitter cold outdoors and the chill can be felt through the windows. Cannot pull curtains over the windows to keep the chill out because then the heater is blocked. Some furnishings are a bit banged up. Restaurant/bar is NOT open for dinner as cited on web site, and app. Thankfully, delivery is available from nearby because I really don't want to venture back out into the polar vortex.

The hotel charged me more than what my reservation with Booking.com indicated I would pay. In…read moreaddition, they charged me $6 for two bottles of water that were in our room that we did not drink. I called the hotel and was told by Victor that he would credit my Visa for the $6 but I would have to talk to Sara (the manager) about the over charge on the room. I twice tried to reach Sara, and I was told I'd have to keep trying to call her rather than leave her messages. I ended up emailing her and never got a reply from her. Instead, some Alyssa emailed me (from a no reply email) and said they credited my credit card for the difference. I never saw the credit refund, and in fact I saw the hotel had more charges pending on my account, so I ended up disputing these charges with my credit card company. If you plan to stay here, I'd suggest get a receipt and pay in cash!

I barely do any reviews but I had to recognize the great stuff in general but especially to Sam and…read moreSteve. They went above and beyond. They are very friendly, caring, dependable and efficient. Honestly beat stay and experience with hotels in years! Breakfast was absolutely amazing as well. Will be coming back here soon again.

They're basically holding our money hostage. Us and two other groups of people have been trying to…read morecheck in for an hour at 1am-2am with a sleeping childand there's apparently a system outage (that's happened before according to the front desk guy). Can't give us a refund, can't give us a room, won't or can't call someone. So we are all literally stuck here until h the system comes back up or we find another hotel and have to fight for a refund. Absolutely ridiculous and will never stay here or st another Hyatt Place again!

We stayed at this location for a Park 'n Fly. There was a complicated process for confirming the…read moreshuttle, which we did not know we had not done, since the hotel was confirmed. We were told that the shuttle driver had to come in on his day off, so we did tip him well ($20). On the ride to the airport, he told us that there was a cabal of undocumented people living at the airport. We had our doubts, but we said nothing, as we just wanted to get to the airport and make our flight. We had the same driver when we returned home--and he asked us if we saw said undocumented people. We said, no, there was no such thing at the airport. He said something like "Aha--they are hiding behind a black curtain." This was a lot of crazy--and xenophobia for a ride that we were paying for. And sadly, this should have clued us in to the rest of the experience. We stayed at the hotel at the end of our trip. While the lobby looked clean and well appointed, the rest of the hotel was not. The hallways were dirty with trash, one could obtain a contact high is you breathed deeply enough, and the toilet was malfunctioning. If I could give it negative stars, I would. As a third generation American, the xenophobia alone was enough, but the god-awful condition of the property surprises me that it is still in business. Do yourself a favor--stay about anywhere else.

What a terrible experience! I booked this hotel thinking it…read morewould be an upgrade from my previous stay in the area -- big mistake. The property appears to serve more as a residence for certain families rather than a legitimate hotel. The breakfast was mediocre, consisting of reheated food of questionable freshness, and the dining area was dark and dreary. Several long-term "residents" loaded up on food and carried full plates back to their rooms. The elevator felt unsafe and on the verge of breaking, so we opted to take the stairs. The entire hotel was filthy and poorly maintained -- common areas remained uncleaned throughout our stay. We didn't use any of the in-room amenities because everything felt dirty. Do yourself a favor and check the photos before booking -- there are far better options available nearby.

Extremely Disappointing and Unacceptable Treatment!!!!!!!…read more This was our fourth time staying at the Hampton Inn in Hoffman Estates, Illinois. We have stayed here multiple times in the past specifically because it's convenient to take our three daughters swimming during the winter. Unfortunately, this visit was so upsetting that we will never return, and I feel obligated to warn other families. We checked in around 4:00 PM with no issues. Shortly after, my boyfriend went to our car to grab our daughter's pool floaties and goggles. While doing so, a police officer approached him, shined a flashlight into the car window, and questioned him about why he was there inside of his own vehicle, despite the fact that we were registered hotel guests. He was asked for his ID for simply going to his own car. This felt completely unnecessary and inappropriate!!! My boyfriend returned to the hotel, clearly shaken by the interaction. We went to the front desk to calmly address what had happened because we felt harassed and singled out. During the conversation, my boyfriend spoke loudly--not aggressively, just loudly, which is how he naturally talks when he's upset.( which was fully recorded by me) Instead of attempting to de-escalate or listen to our concerns as guests, the front desk lady shouted with anger for us to immediately leave. There was no effort to understand the situation, no professionalism, and no respect shown to us as paying guests. The entire experience felt discriminatory and hostile, especially given that we have stayed here multiple times without issue. What was supposed to be a fun family night turned into an embarrassing and stressful situation in front of our children. We felt judged, unwelcome, and unfairly treated. I would strongly caution families and couples against staying here. If this is how loyal, returning guests are treated, I can't imagine how first-time guests might feel. No family should ever feel targeted, judged, or criminalized while staying at a hotel they paid to be in -- especially when children are present! I believe this incident warrants further review by hotel management and corporate leadership. The involvement of law enforcement, combined with the immediate escalation by hotel staff and the lack of any clear justification, raises serious concerns about how guests are treated and how decisions are made at this property.

complaint Last night at approximately 11:40 pm I tried to…read moremake a reservation at the hotel ,Hoffman Estates , I called the front desk directly at least 4 times and there was no answer, I tried again later and still no answer, when I went to the hotel there was no one at the front desk, the man in charge named Dave was outside smoking and something looked strange. I hope they are more careful with their employees.

I have stayed at this Red Roof PLUS+ in Schaumburg multiple times and it is consistently very clean…read moreand quiet. It feels above the usual Red Roof standard. I book a room here when I need total silence to focus and work and the Wi Fi has been strong every time. Big bonus this location offers coffee and most Red Roof locations do not. I asked about it because it was surprisingly good and I found out Mona is the coffee specialist who keeps it hot and fresh. Great attention to detail and great service!

This hotel has no staff. You might want to re-read that -- no, zero staff. The front desk is an…read moreAI program. We would give it a 0 (zero) if we could. Room was clean, fine. The front desk AI entity to check us in and answer questions was abominable!! Unhelpful, unfriendly, unhuman. There was no way to get to a person. Very bad. The place has peeling paint and exterior halls and stairs cluttered with trash. The TV audio was 5 seconds behind the video -- difficult to watch. We didn't find closed captioning or we would have used it with no sound. There was light from the parking lot streaming in all night; maybe a benefit? i.e. we could read without turning on room lights? We have stayed there previously, and all was fine for a budget hotel. Not this time!!

Absolutely unacceptable experience. We were turned away…read morebecause our dogs were 10 pounds over the weight limit even though I had called ahead to confirm that pets were allowed before booking. They refused both a refund and accommodation. This is dishonest and extremely poor customer service. I would strongly recommend avoiding this place.

My flight was canceled, and Delta put me up here. This is one of the worst experiences I've ever…read morehad. I had to wait 20 minutes for them to bring g me a remote. When I went back and offered to get it myself, the clerk caught an attitude. The room is small, nasty, and in bad need of a major overhaul. Not to mention, when I arrived, there appeared to be unsavory characters standing around out front. Thank God this was only for one night. Don't try to offer me points or incentives because I don't want them. I do not recommend staying here. If I could give less than 1 star, I would.

Was in the area for work and stayed here since I'm a Bonvoy member. Checking in was ok, the lady…read morewho checked me in talked so fast, I didn't really know what she was saying, but since I'm in Marriotts about once a week, I only asked her to repeat the pasts that really mattered. Their M Club was still under renovation and they issued cards to dine in a buffet area next to the Bar Louie that's in the lobby. The breakfast, which I took part in the next morning was terrible. I got there about 20 mins after they opened and they were rather busy, but the food was cold and stale. The potatoes were terrible, cold, rubbery, and far from fresh. The scrambled eggs were cold and there were hardly any left. The bacon was the only thing worth eating. Should be noted that all this food was sitting in heated warmers, but those must just be for looks, because they weren't keeping the food warm! The room I got was very nice, it was at the end of the hall on the sixth floor, overlooking the huge Panasonic building nearby. The room was very spacious and nicely setup, with everything in decent working order, except the toilet seat, which was too small for the bowl. When sitting on the seat, you were actually sitting partially on the bowl because the seat was too small. It's these little "attention to detail" things that really make or break a property. Since I stay in Marriotts so frequently I'm sooo sick and tired of the smell of their bathroom soaps and gels. Not sure why they don't rotate these by region, property, etc. They could very easily make it so when I visit different properties in different cities, I experience a different "smell" of soap and bath gel. I know this seems petty, but when these smells are thins pungent, it really does matter. The lobby was beautifully decorated with a player piano playing in it, which was a really nice touch. It's obvious the entire property's common areas were recently refurbished, which makes the property look and feel very nice and slightly more upscale than the typical Marriott. Just a word of warning that the parking lot seems to connect a road to a plaza with people cutting through it. I went to pull out of a parking space once and a car almost hit me driving about 30 MPH thru the lot, just cutting through. Overall, it was a decent stay and I'd stay here again.

The hole is going through some renovations, half of their back parking lot is blocked off…read more Thankfully, got the floor that was renovated. I love the fact that they replaced the carpets with hard wood floor, never been a fan on the carpets at the hotels. The room was very spacious, bed was comfortable, and the room was clean. The water pressure in the shower could be improved, but it wasn't bad. The front desk staff were friendly and had easy check-in. The fitness center was bit small, but had more equipment in the room than other hotels like Fairfield Inn.... but because it was small, it felt closed in. No microwave in the room, has anyone notice that the hotels are removing them now? Is this the new trend?

For a 1 night stay, this place wasn't too bad but I wouldn't have stayed here if it was more than a…read morenight. The staff is incredibly rude and not one that we encountered was friendly/nice. The room was okay, I like that there was a whole kitchen area and living room separated from the bedroom. The kitchen has a whole fridge, stove, microwave, dishwasher so I was surprised to see that when walking in bc usually hotels only have a mini fridge and that's about it. There was 2 TVs one in the bedroom and one out in the living room which was nice. The bathroom is very outdated. The bed was pretty comfy and they had black out shades which I appreciate.

Do not stay here! This place needs major cleaning and new staff, ASAP. As soon as you walk into…read morethe hotel, you smell the odor of a wet dog. I don't know why. I thought maybe it was just our room, but no. The whole hallway smelled musty and like animal urine. It might have something to do with them allowing pets to stay in the hotel. Another thing that happened as soon as we stepped into our room was that the air conditioner's cover broke off. We went to set the temp and boom, it just fell. We intended to notify the front desk in the morning, but the experience of the rest of our stay made us realize that nothing would really be done about it. We asked for a first floor room and they gave us one with a roll in shower, meaning that there is nothing separating the shower from the rest of the bathroom. The whole floor gets wet and guess what? Yes, you got that right! The whole bathroom ALSO smelled like wet dog (or dog urine, take your pick), from the start of our stay till the end. It made the rest of the room reek as well. Staff and house keeping was pretty much nonexistent. They advertise that light house keeping will be done every day, i.e. they'll clean bathrooms, change garbage etc., none of which was done for us. After house keeping was a no show, I called the front desk three times and requested that they please send someone. We were out of towels and the bathroom smelled god awful. We had already settled in with all our stuff, so we didn't ask for a new room. I figured a good cleaning would make the bathroom smell go away, but house keeping never showed up. After my third call, they finally sent someone and all she did was bring new towels. I had to ask her to clean up the rest of the bathroom and change garbage bags, which was embarrassing. I shouldn't have to ask, they're supposed to do that without being requested! No other hotel that I have stayed at ever gave us this issue. This place may be cheap but it's not worth it for any price!