This 2-star review is NOT indicative of the staff/management. The people I met during this stay…read morewere great especially the lady who runs the breakfast area. This review is concerning the ownership and the Food & Beverage policies for the Diamond/Gold members. To tell me I cannot order anything I want from the breakfast menu is asinine! I should be able to use my Hilton Benefit however I want. And to NOT have a mechanism in place to be able to purchase a continental breakfast (bagel, toast, etc.) should not be allowed by Hilton! Go to Jewel and get some $.99 cent bagels!! The road noise is a legitimate concern if you stay here. Although our first time here, I would recommend bringing a fan for white noise (or just use your phone and go to youtube, tons of white noise videos/sounds) and/or stay in odd numbered rooms. No screen in windows (rm 708).

Absolutely mediocre.Goods balanced out by bads. Friendly front desk. Available cardio machines in…read moregood shape. Small but comfy pool. It's bitter cold outdoors and the chill can be felt through the windows. Cannot pull curtains over the windows to keep the chill out because then the heater is blocked. Some furnishings are a bit banged up. Restaurant/bar is NOT open for dinner as cited on web site, and app. Thankfully, delivery is available from nearby because I really don't want to venture back out into the polar vortex.

I barely do any reviews but I had to recognize the great stuff in general but especially to Sam and…read moreSteve. They went above and beyond. They are very friendly, caring, dependable and efficient. Honestly beat stay and experience with hotels in years! Breakfast was absolutely amazing as well. Will be coming back here soon again.

First of all the door was broken. We told them and they did nothing. Elevators felt like they were…read moregoing to shut down at any time. Making weird noises, shaking while moving, and it took forever to even get to my floor. Breakfast was unmanaged and the staff were rude. The room had sticky stains on the wall. But worst of all, we woke up to bed bugs! We were trying not to make a scene about it and just wanted to get a new room or a refund, but no. They implied that we brought in the bugs and they refused us a room. The only good thing they did was give us trash bags so we could put all of our contaminated belongings in there. So don't come here unless you like bed bugs and bad service.

We stayed at this location for a Park 'n Fly. There was a complicated process for confirming the…read moreshuttle, which we did not know we had not done, since the hotel was confirmed. We were told that the shuttle driver had to come in on his day off, so we did tip him well ($20). On the ride to the airport, he told us that there was a cabal of undocumented people living at the airport. We had our doubts, but we said nothing, as we just wanted to get to the airport and make our flight. We had the same driver when we returned home--and he asked us if we saw said undocumented people. We said, no, there was no such thing at the airport. He said something like "Aha--they are hiding behind a black curtain." This was a lot of crazy--and xenophobia for a ride that we were paying for. And sadly, this should have clued us in to the rest of the experience. We stayed at the hotel at the end of our trip. While the lobby looked clean and well appointed, the rest of the hotel was not. The hallways were dirty with trash, one could obtain a contact high is you breathed deeply enough, and the toilet was malfunctioning. If I could give it negative stars, I would. As a third generation American, the xenophobia alone was enough, but the god-awful condition of the property surprises me that it is still in business. Do yourself a favor--stay about anywhere else.

"Mr. Patrick was great at check-in, and Miss Farba was fantastic as well. Our room was super clean…read moreand smelled amazing. The entire staff was super helpful and happy to assist with anything we needed, from check-in to getting extra towels for the pool. The morning breakfast was awesome -- they had a homemade waffle machine, scrambled eggs, country potatoes, sausage, and a huge spread with coffee, milk, orange juice, apple juice, cereals, bagels, toast, English muffins, cream cheese, and peanut butter. So many great choices. Definitely a must-stay!"

Everything. Real breakfast-was great. Rooms were clean. Shower was hot. Did not get to the pool…read more I was informed it was still to cold. My only complaint would be no hot tub. Could be zoning or insurance regulations. Otherwise a 4.5 out of 5 Also. It's a bit tucked away so the GPS doesn't know where it's going. Oh well Great spot. Good price. *great* breakfast

This was the worse experience I've ever had this lady was raciest from the time she look at my son…read morein law . If you're not white I wouldn't go here. She was so rude from the time we check in till the time she called the cops on us saying we went to our car to many time we had 4 kids with us if course we had to go to the car she made the cops tell us to leave cause she got called out. It's sad the kids had to experience this at a hotel where we go once a month for them to swim.

I have stayed at this Red Roof PLUS+ in Schaumburg multiple times and it is consistently very clean…read moreand quiet. It feels above the usual Red Roof standard. I book a room here when I need total silence to focus and work and the Wi Fi has been strong every time. Big bonus this location offers coffee and most Red Roof locations do not. I asked about it because it was surprisingly good and I found out Mona is the coffee specialist who keeps it hot and fresh. Great attention to detail and great service!

This hotel has no staff. You might want to re-read that -- no, zero staff. The front desk is an…read moreAI program. We would give it a 0 (zero) if we could. Room was clean, fine. The front desk AI entity to check us in and answer questions was abominable!! Unhelpful, unfriendly, unhuman. There was no way to get to a person. Very bad. The place has peeling paint and exterior halls and stairs cluttered with trash. The TV audio was 5 seconds behind the video -- difficult to watch. We didn't find closed captioning or we would have used it with no sound. There was light from the parking lot streaming in all night; maybe a benefit? i.e. we could read without turning on room lights? We have stayed there previously, and all was fine for a budget hotel. Not this time!!

Absolutely unacceptable experience. We were turned away…read morebecause our dogs were 10 pounds over the weight limit even though I had called ahead to confirm that pets were allowed before booking. They refused both a refund and accommodation. This is dishonest and extremely poor customer service. I would strongly recommend avoiding this place.

The manager is beyond rude . I had prepaid my stay and at 1 am when we check in he tells me kids…read moreover 12 have to pay and he charged me an extra person charge ... he shows me a self made print out of the charge. I have never been spoken so disrespectfully before . I have been told multiple times they will be refunding this and nothing ! The rooms are moldy and the place is dirty .

Was in the area for work and stayed here since I'm a Bonvoy member. Checking in was ok, the lady…read morewho checked me in talked so fast, I didn't really know what she was saying, but since I'm in Marriotts about once a week, I only asked her to repeat the pasts that really mattered. Their M Club was still under renovation and they issued cards to dine in a buffet area next to the Bar Louie that's in the lobby. The breakfast, which I took part in the next morning was terrible. I got there about 20 mins after they opened and they were rather busy, but the food was cold and stale. The potatoes were terrible, cold, rubbery, and far from fresh. The scrambled eggs were cold and there were hardly any left. The bacon was the only thing worth eating. Should be noted that all this food was sitting in heated warmers, but those must just be for looks, because they weren't keeping the food warm! The room I got was very nice, it was at the end of the hall on the sixth floor, overlooking the huge Panasonic building nearby. The room was very spacious and nicely setup, with everything in decent working order, except the toilet seat, which was too small for the bowl. When sitting on the seat, you were actually sitting partially on the bowl because the seat was too small. It's these little "attention to detail" things that really make or break a property. Since I stay in Marriotts so frequently I'm sooo sick and tired of the smell of their bathroom soaps and gels. Not sure why they don't rotate these by region, property, etc. They could very easily make it so when I visit different properties in different cities, I experience a different "smell" of soap and bath gel. I know this seems petty, but when these smells are thins pungent, it really does matter. The lobby was beautifully decorated with a player piano playing in it, which was a really nice touch. It's obvious the entire property's common areas were recently refurbished, which makes the property look and feel very nice and slightly more upscale than the typical Marriott. Just a word of warning that the parking lot seems to connect a road to a plaza with people cutting through it. I went to pull out of a parking space once and a car almost hit me driving about 30 MPH thru the lot, just cutting through. Overall, it was a decent stay and I'd stay here again.

The hole is going through some renovations, half of their back parking lot is blocked off…read more Thankfully, got the floor that was renovated. I love the fact that they replaced the carpets with hard wood floor, never been a fan on the carpets at the hotels. The room was very spacious, bed was comfortable, and the room was clean. The water pressure in the shower could be improved, but it wasn't bad. The front desk staff were friendly and had easy check-in. The fitness center was bit small, but had more equipment in the room than other hotels like Fairfield Inn.... but because it was small, it felt closed in. No microwave in the room, has anyone notice that the hotels are removing them now? Is this the new trend?

For a 1 night stay, this place wasn't too bad but I wouldn't have stayed here if it was more than a…read morenight. The staff is incredibly rude and not one that we encountered was friendly/nice. The room was okay, I like that there was a whole kitchen area and living room separated from the bedroom. The kitchen has a whole fridge, stove, microwave, dishwasher so I was surprised to see that when walking in bc usually hotels only have a mini fridge and that's about it. There was 2 TVs one in the bedroom and one out in the living room which was nice. The bathroom is very outdated. The bed was pretty comfy and they had black out shades which I appreciate.

Do not stay here! This place needs major cleaning and new staff, ASAP. As soon as you walk into…read morethe hotel, you smell the odor of a wet dog. I don't know why. I thought maybe it was just our room, but no. The whole hallway smelled musty and like animal urine. It might have something to do with them allowing pets to stay in the hotel. Another thing that happened as soon as we stepped into our room was that the air conditioner's cover broke off. We went to set the temp and boom, it just fell. We intended to notify the front desk in the morning, but the experience of the rest of our stay made us realize that nothing would really be done about it. We asked for a first floor room and they gave us one with a roll in shower, meaning that there is nothing separating the shower from the rest of the bathroom. The whole floor gets wet and guess what? Yes, you got that right! The whole bathroom ALSO smelled like wet dog (or dog urine, take your pick), from the start of our stay till the end. It made the rest of the room reek as well. Staff and house keeping was pretty much nonexistent. They advertise that light house keeping will be done every day, i.e. they'll clean bathrooms, change garbage etc., none of which was done for us. After house keeping was a no show, I called the front desk three times and requested that they please send someone. We were out of towels and the bathroom smelled god awful. We had already settled in with all our stuff, so we didn't ask for a new room. I figured a good cleaning would make the bathroom smell go away, but house keeping never showed up. After my third call, they finally sent someone and all she did was bring new towels. I had to ask her to clean up the rest of the bathroom and change garbage bags, which was embarrassing. I shouldn't have to ask, they're supposed to do that without being requested! No other hotel that I have stayed at ever gave us this issue. This place may be cheap but it's not worth it for any price!