I want to start of this story by saying as a college student in Rochester, Main Street has been my favorite place to go in the entire city. The weekends are so much fun, and the bartenders on the weekends are great, helpful, quick, and very nice. However, the night of Wednesday 4/26 to the morning of 4/27, I have never received such terrible service at the establishment. I myself have worked in the restaurant business since I was able to work, so me going out of my way to write a review is very rare especially since I'm the type of person who hates reviews. Therefore, this night made me very angry.
Wednesday night my friends and I decided to go out to main street to celebrate the end of our college career. We graduate this weekend, and since Mainstreet had been our favorite place to go since we turned 21 we headed there around 11:30pm. It was quiet compared to what it usually was, but still a small line at the bar which was normal. What wasn't normal was being completely ignored by the woman bartender while she instead decided to either talk to whatever men who was already sitting at the bar, or serve the men who got in line after us. Completely ignoring our existence, even though the men she was serving were standing directly next to us. The place was so slow too, not even the stools at the bar were filled up, it was genuinely easier to get a drink on New Years Eve then it was with this specific bartender.
Finally a man came out and served us, and he was nothing but nice and took our orders. I realized though, he was probably a bar back or something because he was often doing other jobs besides serving drinks. The next drink we all decided to split a pitcher of beer, it was normal and we sipped on it for the next hour. We then decided we should go sit at the bar because it was empty besides two girls and we wanted one more drink before we left. Again, we were completely ignored and a completely empty bar. Again, an older man came up and was immediately served by the woman bartender while we waited. Eventually, the older man started to talk to me and that was the only way I was able to get the woman bartenders attention was by reminding her I was there. Then, as she was making the older man's drinks I assume a regular walked in and she started throwing the F bomb around because she doesn't like serving him. Then yelling at the male bar back not to leave her, although it was obvious he was putting stuff away.
Again, she ignored all four of us girls in my group. Pretending like we didn't exist, filling up her water bottle, talking to the regular, ignoring us. Even though it was obvious we didn't have any drinks, finally after waiting 20 minutes at a basically empty bar I just simply asked for my bill and one more vodka cran.
Like I said, I've been going to mainstreet for years at this point. I've never had a problem with my drink, but my last drink was completely unacceptable. Filled the entire glass with cranberry juice, with about half a second of vodka and gave it to me along with my tab. Compared to the several vodka crans I've had there before, this was insane to me. You usually get a decent amount of vodka in your drinks, but this time was not like that at Al lol. I could not believe it, I looked at the girls in my group and they also saw the minuscule amount of vodka that was poured into the drink and all we could think was "what the fuck" because that is so unacceptable. Especially when you're pouring shots and drinks, for the men that come up and all of those a normal amounts of liquor. I never said anything and just paid my bill, because once again I'm a sever and I know how annoying customers can be.
I was just so let down Wednesday night. I'm moving out of the area because I'm graduating and I just wanted to celebrate one more time at my favorite bar. I'm not sure why is group of young women were so blatantly ignored by the bartender (not the male one). The whole night in general we were probably at the empty bar for an entire hour before we got noticed, and when we did it's because we had to physically say something to her. It made no sense she was serving the constant group of males that would come up though. I just felt completely overlooked, and the bartender was unprofessional, rude, and lazy. Not only ignoring the women who were in line at an empty bar, but throwing the f bomb around and all around being a pick me girl.
In conclusion, although the weekends at Billiards are so fun and are totally worth it. Do not go on Wednesday night, terrible and I mean terrible, disappointing service. I'm still not sure why the men who were inline after us were prioritized the entire time we were there.
(I still tipped 20%) read more