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    Main Street Cycle

    1.0 (2 reviews)
    Open • 8:00 am - 5:00 pm

    Services - Main Street Cycle

    Motorcycle repair

    Motorsport vehicle repairs

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    Natchez Trace Harley-Davidson

    Natchez Trace Harley-Davidson

    (11 reviews)

    Buckle up this one is going to be lengthy…read more So I call up Natchez Harley service on a Saturday and ask them if they can dismount my tires off the rims on my FXDX. (6 month old Harley tires bought and installed at a farther dealership). My goal was to have them powder coated that day and have them remount the tires. I explained my full plan. I was told absolutely bring them in they would take care of it. I arrived and they took them off and handed me the wheels. Even left the tires there. Had my powder done and was back by noon. When I walked in I was greeted by the same guy and when I asked him to put them back he informs me that they won't mount tires unless I buy new ones from them. That was not the story I was told when I came in and had them taken off. Pretty upset I left. Fast forward a few years and I decided to give them a new try. My Pan America has a failing fuel pump just a touch outside of warranty. It's a very common problem and Harley issues a TSB for a new updated version to be installed. I know it's probably not covered but I asked anyhow if it could be. Was told they would get back to me the next day. Well nearly full week goes by. I call in and can't get anyone on phone. I was on hold for 30 min off and on asking me why I was holding. I gave up and just rode down the next day. Walked in and was told the lady who worked on it is gone for the day and they took my number and a message. This was Friday. Tuesday I hadn't heard so I called again. 10 min of holding (the absolute worst damn hold music ever btw) finally got someone. They took a message. Thanked me for being patient and said that I would absolutely hear from them after a meeting in morning it would be no later than 10:30am. Around 4:00pm I called. At least they were honest and said well we just forgot you. Left a message again. Then now Saturday again called. Was told it would be Monday before they could get with Harley. So Monday at 3:00 I called. Was told haven't heard from Harley their lines are down so having to communicate thru emails. Was told again I'd get a phone call by the end of the day. As I sit here writing this I still haven't gotten a call. I finally 5 days later had to call them again. They can forever sweep my tracks out of that building I'll never be back. I'm not mad if the part is warrantied or not. I'm mad at the level of customer service and the brush off treatment that you get if you're not buying a $40,000 bike. I Hope Harley corporate reads these reviews and I hope the next poor guy gets better service. I'm done.

    Parts department female was just plain rude, there is a reason so many HD dealerships are going…read moreunder or hurting. being an asshole will lose you a lot of customer.

    Main Street Cycle - motorcyclerepair - Updated September 2026

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