I am extremely disappointed with the service department at Dossett Big 4 in Tupel, MS regarding…read morerepairs to my 2020 GMC Sierra Denali. My truck experienced engine failure with symptoms identical to the well-known GM 6.2L engine issues affecting newer GMC models -- knocking, propulsion problems, stalling, and complete shutdown concerns. A trusted mechanic who previously worked for a GMC dealership specifically advised me to take it to a GM dealer because of the similarities to the known engine problems. After inspection, I was told my issue was somehow "different" and not covered, despite having the same symptoms. I ended up paying over $10,000 for a refurbished engine replacement. What made the experience even worse was the customer service throughout the process: * My vehicle was kept for approximately 3 weeks * I was given multiple inaccurate completion dates * No courtesy vehicle was provided despite the size of the repair bill * I was told my vehicle would be left accessible for after-hours pickup, only to arrive and find it locked behind the gate * After receiving my vehicle back, I discovered my underbody light wiring had been cut. When I contacted the dealership, they denied responsibility and then wanted to charge me additional money to repair it Overall, the communication, accountability, and customer care were extremely disappointing. After spending over $10,000, I expected significantly better treatment and professionalism. I would not recommend having your vehicle serviced at this location.

Excellent experience working with Eric. He's a very attentive individual. He works with you , and…read moreactually listens to best assist you in your search for a vehicle. I'm VERY happy with my purchase and even happier that it wasn't a very long process. Only downside is that my vehicle has had the check engine light on since I got it. Gotta have it looked at. Used vehicles are sold as is.

5400$ car blowed engine in 6 weeks. No help from them. They just want to make a sell. Don't care…read moreabout customer

Excellent customer service, the sales men are not just there to sale vehicles but to help you find…read moresomething affordable and special for your own needs. Always friendly and willing to help in every way. I just purchased my second car from Nolan brothers and haven't had any issues from either vehicle. Becky (clerk) is always very nice and straight to the point. She makes sure paper work is completely understandable but also gets it done quickly! Ethan sold me both of the vehicles I have purchased and he has been great to do business with, he helped me find something in my budget with monthly payments that worked perfectly for me.

They have the most deceitful business practices at this store,and my last experience was…read morehorrible.waaaay more than I'd like to type but they will tell you inaccurate information that's supposed to bring value up,not down.never take advice from any of them on your vehicle,cause if it turns out they mislead you they will not take accountability and fall on their own swords.

worst car shopping experience of my lifetime at CarMax of Tupelo! do not go. There were incapable…read moreof any level of competence in any area from the welcome desk to the test drive. If there were negative stars, I would rate it as negative as I could. One star was way too generous. They could not pull off a 2 car parade.