After experiencing their Augusta location, which would rate a negative 5 if such a rating existed,…read moreI was apprehensiveabout the organization as a whole. I then traveled much further south to another location, which was great, but quite a journey. After visiting the Waterville location, I'm pleased to say they are pleasant, and professional and I'll continue to give both my business and my recommendation.

Terrible people to talk to.. Called to find out information and they tried to pump me with…read morequestions, instead of just answering my questions. Stopped in to the local office to get a price quote and they would not give me one without paying them $30 for an exam that I don't need.. All I wanted was a price.. The also wanted to know if I had insurance, I ask if they had 2 different prices, they would not answer that.. Either the cash payer or the insurance is going to get overcharged guaranteed.. Why else would they ask..

I have been a patient of theirs for over 15 years. I have only positive reviews of their practice…read more Always professional. friendly and dedicated to quality care for their patients. Excellent transparency, full disclosure re what is happening with my teeth, and what they recommend and why. My only concern is that they are not in network with Medicare. The office staff are always super friendly and professional. I am most familiar with Dr Vayanos and Laura,hygenist. Both are super!! Colleen T

Beware they do not stand behind their work. I paid $15,000 and the teeth hurt now when they didn't…read morebefore the crowns. Then they charged me another thousand dollars to do a root canal that was supposed to fix the nerve damage caused by their dentist and the root canal did nothing to help the permanent nerve damage that I am left with. All they care about is money, not their patients. It is shameful what they have done to me

Excellent!!! All around great service! I have to give special thanks to those who have helped…read moreaccommodate me in my particularly difficult case. Peggy and Shelly who helped get me in a timely manner. Peggy was very hands on in scheduling. Christine with x-rays, Trisha my hygienist and of course Dr. Poirier himself who has done an excellent job with me ever since I was a kid. Most people do not care to go to the dental office, but this team makes you feel comfortable and right at home. Thanks again, Dr. Poirier and team!

I've been a patient of this practice since 2013. I absolutely love the doctors, hygienists, and…read morestaff members there. Everyone is committed to making sure your teeth are going to be as healthy as possible, that there will not, I repeat NOT, be any pain or discomfort associated with ANY procedure*. I see Dr. Anna O'Keefe, who is always cheerful, delightful and has a marvelous sense of humor. There have been times I've come in with an emergency, and they've squished me in the same day. The fees are very reasonable and they accept a variety of insurance plans. Theirs is an incredibly modern and up-to-date office with the latest in all things dental - of course there are the digital x-rays including the panoramic films, and this amazing "instant tooth creation" lab thing that is in-house - I am doing a very poor job of explaining it. What took days and days in the past now takes about 30 minutes. The feature I like the most and get the most out of is the treatment plan. Both on a piece of paper, and on their computer screen (so the actual tooth's images can be viewed) you can see precisely what's going on with your teeth. Dr. O'Keefe identified what the triage, or urgency factors were in "fixing up" my oral health. Additionally, she tied it to a financial plan, so I could budget out what each stage of the treatment would cost. And EVERYTHING is explained in simple to understand language. As a former "abuser" of drinking soda pop, (24/7!), I only received positive encouragement from Dr. O'Keefe to discontinue drinking sugary drinks. (It was literally ravaging and destroying my teeth.) Instead of shaming me or trying to make me feel guilty, she simply encouraged me, gave me suggestions for healthy alternatives and offered support. Now I can still have an occasional soda pop, but I know "how" to drink it, and it's only once in a while. *I have the most incredibly sensitive teeth. Typically when moving to a new town, getting a new dentist and explaining please give me extra numbing medicine, I'm discounted as simply being a fraidy-cat. Then I get under-medicated and I scream with pain. Dr. O'Keefe carefully LISTENED to me, and acted upon what I told her, and from the git-go, administered the correct amount of pain medicine to prevent any discomfort, but not so much that my mouth was a numb, drooling mess for 12 hours. Additionally - this is the REALLY good part - even the hygienists can numb you up for your cleaning! For over 40 years, I've just endured the horrible pain of getting my teeth cleaned. Well, pain no more! Here they are more than happy to provide topical numbing agents for your teeth cleaning. What a wonderful difference! So: 1.) No, I am not related to anyone who works at this dental practice. 2.) No, I am not an employee at this place. 3.) No, I am not getting any form of compensation for writing this review. 4.) The only reason I am writing this is because good, honest, hard-working professionals deserve good reviews. It's kind of like 'passing it forward.' A social, moral obligation we have towards one another. :-)

If at all possible, do not use this Oral Surgeon. He told me i did not need anesthesia, then i show…read moreup and he cancels the appointment because he says i need anesthesia (took a half day off from work). They also estimated my out of pocket costs wrong and they now want me to pay $300 more. I have spoken to the office multiple times and they refuse to meet in the middle to help offset my 1/2 day wage losses. Horrible customer experience.

Dr. Sarka and his staff are friendly and efficient. I had wisdom teeth extracted under sedation and…read moreI had no concerns during the whole process, because they explained things every step of the way, and were patient and gentle after I woke up. They made sure I had everything I needed to be successful in my healing and followed up with me the next day. When so many dental visits can raise anxiety, this was a very positive experience.

I recently moved to the area and needed a dentist and hygienist for routine dental care…read more Waterville Family Dentistry staff treated me well at my initial visit. However, the dentist and hygienist presented me with a plan to do deep cleaning and redo several fillings that were not causing any problem. The proposed work was for several thousand dollar! I attempted to reduce the amount of work they wants to do but they refused! My previous dentist, whom I visited twice a year for decades, would collaborate we me about my care. It is the patient's right to determine what is done on their body. It is called patient consent. I would not recommend this dentist to anybody.

I picked Waterville Family Dentistry because of the great reviews on Google. However, our first…read moreexperience was very disappointing. We had a dentist appointment for my 6 year old son and it went okay at first but, when we first met with the Dentist, Dr. Choe, he was not really child-friendly. For personal reasons, it was my son's first visit to this dentist and so he asked a lot of questions (on anything) to anyone because of his curiosity. But I can tell Dr. Choe wasn't interested in answering questions from my son but instead he just acted like he wanted to get in, get it done and go as soon as he's finished; which made an impression that he's not great with kids. His personality, professionalism and the way he talks is very bland for someone who works at a family type of setting. I was definitely not a huge fan of him! On top of all that, this dentistry is supposed to be a judgement free dentist. I certainly felt judged when they spotted cavities on my son's teeth and the dentist especially made me feel as if we weren't brushing his teeth very well (from his facial expressions and comment). Note: I am doing the best that I can to take care of my son's teeth everyday, twice a day! Overall, my son's hygienist was okay but not so much as the dentist himself. We ended up going somewhere else after the first appointment, since we didn't have a good experience. Honestly I would not recommend Waterville Family Dentistry to anyone with kids!

I have never, ever had such a positive experience at the dentist. Everyone in the office is super…read morefriendly, and by my third appointment, I was greeted by name at the front desk. The hygienists don't talk down to you like I've experienced in other offices-- I really appreciate that. I'm adult, after all, and I should be treated that way. Dr. O'Keefe is amazing. Again, I have never had a dentist look at my whole health-- mental and physical-- along with my dental health and really care about how aspects of health affect each other. She also spoke to me at a level appropriate to me, but I've heard her speak to other patients and she spoke to them at their level as well (layman's terms, etc.). I think I've finally found a dental office that I actually feel comfortable going to.

I went to see Dr. O'Keefe a while ago for a second opinion on a couple fillings. She was very…read morefriendly, it was easy to communicate with her, and she explained her view of the issue in a clear, open manner. I even got a book recommendation! I wouldn't hesitate to recommend her.

I have been to Dr Ruff once so far for my Invisalign review. The staff are phenomenal and extremely…read moreprofessional. No pressure was applied to follow through but clear and concise explanations were made for decisions. Excited about my future with Dr. Ruff and his staff!

Best people and best place ever!!! They are awesome to work with everyday and are sooo…read moreknowledgeable!!!

After 3 years of bad dental care, I found Lakes Region Dental. It has been an amazing experience…read moreand the professionalism is remarkable. Correction of bite to help with chipping was the start by working with a local orthodontist. I am sooo impressed. Finally.. a great dentist and staff!

From the owner: At Lakes Region Dental Center, we focus on you. Our team is dedicated to addressing any needs or…read moreconcerns you may have while you are visiting us. We use the most advanced technology to provide you with the highest quality care. Many times there can be several solutions to a dental concern or problem. I will work with you to fully explain all possible options and help you make a fully informed decision on what is best for you and your oral health. Most procedures can be completed right here in our office, saving you time from traveling for treatment and allowing us to offer the most comprehensive care possible. From our hygienists, Denise and Laura, who are experts in the field of helping you achieve and maintain healthy gums to our office coordinator, who can help with any financial arrangements and scheduling; we are here to take care of all your dental needs. At our practice, your appointment time is reserved especially for you so you can receive the undivided attention of myself or our hygienists. Please read our positive Patient Testimonials or check out our Facebook or Google Pages. We strive to provide a pleasant dental experience and take pride in getting to know our patients as individuals. I look forward to meeting you and helping you reach your oral health goals! - Dr. Rebecca Berry

If you or your child needs braces, this is the place to go. Dr. MK is so incredible with her staff…read moreand her patients. They make the journey of braces something your child looks forward to. The day my daughter got her braces on, Dr. MK called that night to make sure she was doing ok. The staff is friendly and supportive. I have never been in a doctor's office where all the kids are so happy to be there. If you are in the process of choosing an orthodontist, choose Dr. MK, you and your child will be so happy you did!

Dr. MK is an amazing orthodontist and her team is so caring. My husband is currently having…read moreInvisalign treatment here. They have explained everything that is happening with his smile, he has been seen on time for visits, the office is very welcoming! The office is very high tech, with iPad's for kids to use. Very impressed with this office!