I recently moved to the area and needed a dentist and hygienist for routine dental care…read more Waterville Family Dentistry staff treated me well at my initial visit. However, the dentist and hygienist presented me with a plan to do deep cleaning and redo several fillings that were not causing any problem. The proposed work was for several thousand dollar! I attempted to reduce the amount of work they wants to do but they refused! My previous dentist, whom I visited twice a year for decades, would collaborate we me about my care. It is the patient's right to determine what is done on their body. It is called patient consent. I would not recommend this dentist to anybody.

I picked Waterville Family Dentistry because of the great reviews on Google. However, our first…read moreexperience was very disappointing. We had a dentist appointment for my 6 year old son and it went okay at first but, when we first met with the Dentist, Dr. Choe, he was not really child-friendly. For personal reasons, it was my son's first visit to this dentist and so he asked a lot of questions (on anything) to anyone because of his curiosity. But I can tell Dr. Choe wasn't interested in answering questions from my son but instead he just acted like he wanted to get in, get it done and go as soon as he's finished; which made an impression that he's not great with kids. His personality, professionalism and the way he talks is very bland for someone who works at a family type of setting. I was definitely not a huge fan of him! On top of all that, this dentistry is supposed to be a judgement free dentist. I certainly felt judged when they spotted cavities on my son's teeth and the dentist especially made me feel as if we weren't brushing his teeth very well (from his facial expressions and comment). Note: I am doing the best that I can to take care of my son's teeth everyday, twice a day! Overall, my son's hygienist was okay but not so much as the dentist himself. We ended up going somewhere else after the first appointment, since we didn't have a good experience. Honestly I would not recommend Waterville Family Dentistry to anyone with kids!

After experiencing their Augusta location, which would rate a negative 5 if such a rating existed,…read moreI was apprehensiveabout the organization as a whole. I then traveled much further south to another location, which was great, but quite a journey. After visiting the Waterville location, I'm pleased to say they are pleasant, and professional and I'll continue to give both my business and my recommendation.

Terrible people to talk to.. Called to find out information and they tried to pump me with…read morequestions, instead of just answering my questions. Stopped in to the local office to get a price quote and they would not give me one without paying them $30 for an exam that I don't need.. All I wanted was a price.. The also wanted to know if I had insurance, I ask if they had 2 different prices, they would not answer that.. Either the cash payer or the insurance is going to get overcharged guaranteed.. Why else would they ask..

I have been a patient of theirs for over 15 years. I have only positive reviews of their practice…read more Always professional. friendly and dedicated to quality care for their patients. Excellent transparency, full disclosure re what is happening with my teeth, and what they recommend and why. My only concern is that they are not in network with Medicare. The office staff are always super friendly and professional. I am most familiar with Dr Vayanos and Laura,hygenist. Both are super!! Colleen T

Beware they do not stand behind their work. I paid $15,000 and the teeth hurt now when they didn't…read morebefore the crowns. Then they charged me another thousand dollars to do a root canal that was supposed to fix the nerve damage caused by their dentist and the root canal did nothing to help the permanent nerve damage that I am left with. All they care about is money, not their patients. It is shameful what they have done to me

I have never, ever had such a positive experience at the dentist. Everyone in the office is super…read morefriendly, and by my third appointment, I was greeted by name at the front desk. The hygienists don't talk down to you like I've experienced in other offices-- I really appreciate that. I'm adult, after all, and I should be treated that way. Dr. O'Keefe is amazing. Again, I have never had a dentist look at my whole health-- mental and physical-- along with my dental health and really care about how aspects of health affect each other. She also spoke to me at a level appropriate to me, but I've heard her speak to other patients and she spoke to them at their level as well (layman's terms, etc.). I think I've finally found a dental office that I actually feel comfortable going to.

I went to see Dr. O'Keefe a while ago for a second opinion on a couple fillings. She was very…read morefriendly, it was easy to communicate with her, and she explained her view of the issue in a clear, open manner. I even got a book recommendation! I wouldn't hesitate to recommend her.

I am pretty sure this place is committing insurance fraud. Said I had like 12 cavities and needed…read morethem all drilled. Got a second opinion at another dentist who said I had no cavities. Weird.

I went here to have a tooth pulled. It took a while to get in because they prescribed me an…read moreantibiotic I'm highly allergic to. Three missed appointments/they're fault/later I got in. They told me my back tooth was destroyed with rot. A different dentist ended up doing the extraction. When I saw the tooth, it only had a cavity in it that could've been filled! Then, about 3 weeks later, get this; I'm feeling something under my gum where they pulled the tooth.. I finally picked at it and pulled out a geode sized shard. Now it doesn't hurt to chew on that side. Somehow though, like everyone else says, it seems unprofessional. I mean, the girls in the office are nice enough. And my dentist was normal.. except at first when I was trying to get in and he kept insisting that I wasn't allergic to a medication that I know I'm allergic to! I know and told them; I am allergic to that! But something's off. Honestly though I wish I never did it. The tooth never bothered me. I really think the dentist who recommended it to be pulled was being lazy about it. I've had cavities in my life and it looked the same. Like a cavity. I think it was in a pain in the ass spot and he didn't want to do the filling. At the back. I have no proof. I should've taken a picture. Oh well. I guess Ill find a new place. I used to go to a much better place for like 15 years but I got screwed out of that too. See at my old place they would have wanted to do a cleaning. Then, fillings. No extractions! Dam what did I do!

This Practice has three great dentist who are gentle and understanding. Will talk to you about…read moreeverything that's going on and will take your viewpoint into consideration and yes, they do allow payment plans. If you talk to them in advance, my husband taught me into coming back to this Practice after Covid I wasn't sure but I am very sure that they are my dentistry team for me. I give them five stars.

this is best dentist in the City of Waterville. Abi and Ben are kind compassionate people. I would…read morenot go to anyone else' kind staff as well to the front desk, Jean

Excellent!!! All around great service! I have to give special thanks to those who have helped…read moreaccommodate me in my particularly difficult case. Peggy and Shelly who helped get me in a timely manner. Peggy was very hands on in scheduling. Christine with x-rays, Trisha my hygienist and of course Dr. Poirier himself who has done an excellent job with me ever since I was a kid. Most people do not care to go to the dental office, but this team makes you feel comfortable and right at home. Thanks again, Dr. Poirier and team!

I've been a patient of this practice since 2013. I absolutely love the doctors, hygienists, and…read morestaff members there. Everyone is committed to making sure your teeth are going to be as healthy as possible, that there will not, I repeat NOT, be any pain or discomfort associated with ANY procedure*. I see Dr. Anna O'Keefe, who is always cheerful, delightful and has a marvelous sense of humor. There have been times I've come in with an emergency, and they've squished me in the same day. The fees are very reasonable and they accept a variety of insurance plans. Theirs is an incredibly modern and up-to-date office with the latest in all things dental - of course there are the digital x-rays including the panoramic films, and this amazing "instant tooth creation" lab thing that is in-house - I am doing a very poor job of explaining it. What took days and days in the past now takes about 30 minutes. The feature I like the most and get the most out of is the treatment plan. Both on a piece of paper, and on their computer screen (so the actual tooth's images can be viewed) you can see precisely what's going on with your teeth. Dr. O'Keefe identified what the triage, or urgency factors were in "fixing up" my oral health. Additionally, she tied it to a financial plan, so I could budget out what each stage of the treatment would cost. And EVERYTHING is explained in simple to understand language. As a former "abuser" of drinking soda pop, (24/7!), I only received positive encouragement from Dr. O'Keefe to discontinue drinking sugary drinks. (It was literally ravaging and destroying my teeth.) Instead of shaming me or trying to make me feel guilty, she simply encouraged me, gave me suggestions for healthy alternatives and offered support. Now I can still have an occasional soda pop, but I know "how" to drink it, and it's only once in a while. *I have the most incredibly sensitive teeth. Typically when moving to a new town, getting a new dentist and explaining please give me extra numbing medicine, I'm discounted as simply being a fraidy-cat. Then I get under-medicated and I scream with pain. Dr. O'Keefe carefully LISTENED to me, and acted upon what I told her, and from the git-go, administered the correct amount of pain medicine to prevent any discomfort, but not so much that my mouth was a numb, drooling mess for 12 hours. Additionally - this is the REALLY good part - even the hygienists can numb you up for your cleaning! For over 40 years, I've just endured the horrible pain of getting my teeth cleaned. Well, pain no more! Here they are more than happy to provide topical numbing agents for your teeth cleaning. What a wonderful difference! So: 1.) No, I am not related to anyone who works at this dental practice. 2.) No, I am not an employee at this place. 3.) No, I am not getting any form of compensation for writing this review. 4.) The only reason I am writing this is because good, honest, hard-working professionals deserve good reviews. It's kind of like 'passing it forward.' A social, moral obligation we have towards one another. :-)

If at all possible, do not use this Oral Surgeon. He told me i did not need anesthesia, then i show…read moreup and he cancels the appointment because he says i need anesthesia (took a half day off from work). They also estimated my out of pocket costs wrong and they now want me to pay $300 more. I have spoken to the office multiple times and they refuse to meet in the middle to help offset my 1/2 day wage losses. Horrible customer experience.

Dr. Sarka and his staff are friendly and efficient. I had wisdom teeth extracted under sedation and…read moreI had no concerns during the whole process, because they explained things every step of the way, and were patient and gentle after I woke up. They made sure I had everything I needed to be successful in my healing and followed up with me the next day. When so many dental visits can raise anxiety, this was a very positive experience.