Came to Dr. Walia for a cleaning/bi-annual checkup. Upon arrival, I was informed she had no…read morehygienist, which was shocking to me. I naively didn't realize it wasn't always standard to have one. The polishing she did was no more than 30 seconds, only to the exterior of my teeth. I was informed I had a few cavities and Dr. Walia scheduled me for an appointment to get them filled. At this appointment, she only filled one of these cavities (it was not intensive, maybe 15 minutes in-and-out) and informed me she'd be scheduling me for another appointment for the rest, explaining that she didn't want to numb both sides of my mouth and risk me biting my tongue. That's reasonable. I arrived for the next appointment. Dr. Walia's assistant (who she actively degraded throughout my first two appointments) was absent and her receptionist filled in. It's unclear if the receptionist had any training... Again, this was a quick appointment: in and out. The cavity was so minor that we agreed not to use novocain. Yet, I was told I'd have to make yet another appointment for the next cavity. This was scheduled this upcoming Monday, despite my frustration with the process. Just wanted to get it over with. Today, I received a call from Dr. Walia herself, asking to reschedule due to staffing. We agreed on a new date and I did express my frustrations regarding the process. We disconnected and I soon received a text and a call back from Dr. Walia, stating she could keep my original appointment. I expressed concern due to her staffing issues on that date and requested to keep the rescheduled time. Dr. Walia continued to push that she could do the filling on the original appointment date, despite previously indicating she didn't have proper help. At that point, I requested she cancel my appointment and forward me my X-rays from the initial appointment via email so I can continue with a more appropriate dentist. I guess we'll see if I even get those... In providing my email to Dr. Walia, she realized she was not speaking with the patient she had thought she was talking to, noting in surprise that I was not a woman named "Julia." I only hope that her attention to detail holds up better in her dental work.

Dr walia is one of the Best dentists I have worked with. She goes above and beyond call of dutyread more

This is my first review ever... First I have a toddler with…read morea severe heart condition that we are constantly in ER. I had to cancel an appointment and the receptionist screaming at me while my girl was hospitalized that I should have called 48 hours to cancel and that I have to pay 50 dollars of cancelation I told her that my girl was I. The hospital but she reply that that wasn't an excuse that I should have called anyway. I complained and I was assured that they were going to talk to the receptionist so I let it go but I told the supervisor that my girl is constantly in the hospital and that i cannot control those situations with her fragile health I was assured again that that won't happen again that they do understand, last week unfortunately my girl caught and infection and the pediatrician send me to ER on the day of my appointment I called next day and they rescheduled me the day of the visit I woke up with 100.2 of fever; trying to be responsible I called the office to ask if it was OK for me to take my kids to the dentist because I have fever and I was lecture again that that was the second time that I cancel and cannot be happening I told her that I wasn't canceling but merely asking if there won't be any problem because I am sick and right in front of the office is a post telling you if you have symptoms don't ho to the office but anyway I went to the office and before procedure I ask to talk to the doctor... I explained what happened and she told pretty much that they don't care that they don't wanna lose their time like that that they are only afew pediatric dentist around I told her that her receptionist threatened ne twice and she told me that I was lying that her receptionist was very nice I told her that even one of her assistant told me that indeed the receptionist was very rude sometimes and she replied again that she didn't believe it anyway they think they are the only place around and they constantly remind you that never going back there I need understanding people that can deal with kids like mine

Traumatized. My poor child. In room for an hour SCREAMING! Not right. I asked them to stop and they…read moretold me she just didn't like people touching her mouth. She was SCREAMING!!!! Crying for me and begging them to stop. She kept screaming ouch!! Face all puffy. She had part of a root canal done twice now. They didn't finish. Not ok!! Didn't give her any Novocain. I'm completely disgusted. Made it seem like it was my 5yrs olds fault. Don't fall for the appeal of the "playroom" and TVs. My daughter will never go back there. I will find someone else to finish the work they were suppose to do in the last two visits. Keep having you come back, so they can keep charging you. NOT GENTLE AND THE DONT CARE!!!!

I saw Dr. Aggie to seek a second opinion on my options of mouthguards for sleep apnea and was very…read moresatisfied with her care and medical advice. Michelle and Dr. Aggie make you feel so welcomed! I had a cleaning, chatted about options about my mouthguard and she also caught a concern no other dentist had before--very alarming but glad she explained what was going on! Dr. Aggie provided more than just your typical "brush your teeth & floss" spiel and I'm so glad she caught that highly concerning issue. She also has some very high-tech medical devices that seemed to eliminate the inbetween waiting periods expected when going to the dentist. Without telling her about my jaw ache, she was also noticed some other issues other dentists had dismissed while she actually discussed options to alleviate pain and future issues. I will be driving 1hr+ to Hart Dental because I know Dr. Aggie will actually provide a thorough dental checkup and keep an eye on my current dental concerns. **bonus her office is sleek, modern, and you can tell they genuinely care about the patients because they have an awesome beverage bar AND they have an electronics charging station! Oh, and her patient chairs MASSAGE you while they work on the sparkling whites! I felt like i was getting a mani/pedi for my teeth! A-M-A-Z-I-N-G!! Never looked forward to scheduling my dental appts until now.

Everyone is always so kind and welcoming. Dr Olivia has been amazing, is very calming and gives a…read morerealistic opinion on what is needed and when. The office is clean and the reminders and follow up exceed my expectations.

Needed a new crown! Dr Malek is an outstanding dentist and also the dental assistant, Meghan!! I…read moresaw Norine, dental hygienist last week, she too does excellent work. The front desk people couldn't be nicer!! This is a great practice!!!!

I had a lot of negative dental experiences growing up and making cleaning appointments has always…read moregiven me anxiety. Dartmoor Dental is the first place where I actually feel comfortable going. Specifically Becky the dental hygenist was amazing today. After my last experience of being lectured for the majority of the appointment by the hygenist, I left upset and was hesitant to follow through on going to make my next cleaning appointment. Becky was knowledgeable, caring, realistic and made this experience so easy. I will for sure be making all my future appointments with her! Thank you for changing my attitude about going in for dental care.

Great service. I like that the staff explained what is needed in dental work and provides a plan…read moreincluding pricing as to how it will be implemented. The doctor makes sure you are comfortable and pain free if more extensive work needs to be done. I also like if your next appointment is down the road the staff sends you reminders followed by a phone call. Last is there is a schedule change due to a cancellation you might be one of the clients who maybe be able to fill in the early slot. This happened to me several times in the past few years. As to urgent needs the office is very accommodating like a crack tooth or sudden pain. I highly recommend this dental office.

I first started seeing Dr. Mary McAuslan and staff almost a quarter of a century ago. My 19 year…read moreold son has been their patient all of his life, as well as my mother before her passing. Since they know how to treat young children, my son has never known fear whenever going to the dentist. Even at his age now, he still misses rummaging through their toy box at the end of his visits, to leave with some little bauble as his prize. All of us have experienced nothing but the utmost knowledgeable, professional, compassionate, and friendly care. Although there have been many opportunities to do procedures that would have greatly enhanced their profit margin, they have always spared us unnecessary dental work, and have gone out of their way to preserve and improve our teeth and gums. One of the dentists on staff even worked on an unusual dental problem I had on her own time and free of charge. The dental hygienists here, most notably, Jill, are absolutely top-notch. They are thorough, knowledgeable, very friendly, and put you at ease, while finding the best ways to minimize pain and discomfort. The reception and office staff are also the best, always remembering us with a smile. It almost feels like visiting with family when we go there!

Extremely friendly staff. They absolutely ensure that you're comfortable and not in any pain. My…read moreteeth feel squeaky clean after each cleaning. The office is very clean.

This facility has a new dentist Dr. Azez and she is one of the most unprofessional dentists. I've…read morehad terrible service done and have called back 7 times now to talk with someone there, and nothing. I've spent thousands of dollars on my last procedure and want reimbursement and want to settle this once and for all. This office asks for their money upfront, but when there is service not to your liking, they ignore the issue and keep the money. I would never recommend this facility.

Not My Cup of Tee(th)…read more I went to this office because of the numerous good reviews and because they were in my insurance network - always a plus to use as much of your benefits as possible. Unfortunately, after two visits, I returned to my out-of-network dentist for two reasons: #1 I felt "pressured" at this office to do more (aka spend more) than I desired and #2 The approach used here did not fit with my desire for efficiency. On my first visit, I was told that I needed to consider a panoramic X-ray, but that, because insurance limited this to once every five years and I was within that timeframe, that I would be on the hook for a chunk of the cost. I asked if I could "think about it" and the response was "of course ... totally up to you." But less than 10 minutes later I was asked "OK ... what's your decision on the panoramic X-ray. I can't treat you without it." So, while I was told it was "up to me," I wasn't going to receive treatment if I didn't do it. Thus, the feeling of being pressured. In addition, he proceeded to photograph each tooth and then go through them one, by one, by one, by one, by one - you get the picture. While some might like this approach, I don't really want to spend 120 minutes (yes - they told me to schedule a two-hour appointment for the initial visit) to be told about each tooth. For me, I would prefer a more efficient process of depending on the dentist's expertise to point out where there are issues, taking far less time from my day. To be fair, I did not feel Dr. Patel was not capable (from what I could tell) - but I did feel pressured and did not care for their approach ... enough to go back to an out-of-network provider.

I was terrified of dental care until I came here. They sat and listened to all my fears and…read moreconcerns and did everything possible to address each one and make sure I was comfortable. I've now been a patient for a year and I still love this office so much.