I recently visited the Elgin location and had the pleasure of working with Natalie. She was very…read morethorough and so kind to my child. In addition to Natalie, Bertha too was so helpful with explaining the insurance aspect of our visit. Highly recommend

We've been bringing our 3 kids here since we moved here 2.5 years ago and we're finally done. We…read morecannot stand this place. They are the rudest, most condescending dental office I have ever visited. They try their hardest to separate parents from the children so that parents don't know what's going on during appointments. If you ask questions they make you feel stupid and talk down to you. They tell you that you have to use their "lingo" in the office and now make you sign a paper agreeing to it! For example, If you say "pulled" tooth or ask questions about the procedure their eyes get big and they get visibly angry. On one of our visits the dentist finished the exam and then casually said, "we're going to send that tooth to the tooth fairy." I was a bit taken back and said, "I'm sorry, does that mean you think you need to pull this tooth?" And he snapped at me and said, "what do you THINK that means?!" I have never, ever been treated like this by a dentist before and after 2.5 years of dealing with interactions like this by their entire staff, we've had enough and don't trust any of their recommendations. Definitely go elsewhere!

Dr Erika Wood was so amazing! She was so thorough, kind and compassionate. I think it takes a lot…read moreof patience to treat kids and she didn't rush us and answered all of my questions. I felt embarrassed as a mother that Im not doing enough and she guided me through every step to ensure how I can prevent cavities for my son. I cannot wait to bring my son back to see her! Strongly recommend, do not go anywhere else.

We had our son's tongue tie snipped and everyone was so nice and informative. They did a good job…read moreof comforting everyone involved in the process. Definitely a good place to go.

This is my first review ever... First I have a toddler with…read morea severe heart condition that we are constantly in ER. I had to cancel an appointment and the receptionist screaming at me while my girl was hospitalized that I should have called 48 hours to cancel and that I have to pay 50 dollars of cancelation I told her that my girl was I. The hospital but she reply that that wasn't an excuse that I should have called anyway. I complained and I was assured that they were going to talk to the receptionist so I let it go but I told the supervisor that my girl is constantly in the hospital and that i cannot control those situations with her fragile health I was assured again that that won't happen again that they do understand, last week unfortunately my girl caught and infection and the pediatrician send me to ER on the day of my appointment I called next day and they rescheduled me the day of the visit I woke up with 100.2 of fever; trying to be responsible I called the office to ask if it was OK for me to take my kids to the dentist because I have fever and I was lecture again that that was the second time that I cancel and cannot be happening I told her that I wasn't canceling but merely asking if there won't be any problem because I am sick and right in front of the office is a post telling you if you have symptoms don't ho to the office but anyway I went to the office and before procedure I ask to talk to the doctor... I explained what happened and she told pretty much that they don't care that they don't wanna lose their time like that that they are only afew pediatric dentist around I told her that her receptionist threatened ne twice and she told me that I was lying that her receptionist was very nice I told her that even one of her assistant told me that indeed the receptionist was very rude sometimes and she replied again that she didn't believe it anyway they think they are the only place around and they constantly remind you that never going back there I need understanding people that can deal with kids like mine

Traumatized. My poor child. In room for an hour SCREAMING! Not right. I asked them to stop and they…read moretold me she just didn't like people touching her mouth. She was SCREAMING!!!! Crying for me and begging them to stop. She kept screaming ouch!! Face all puffy. She had part of a root canal done twice now. They didn't finish. Not ok!! Didn't give her any Novocain. I'm completely disgusted. Made it seem like it was my 5yrs olds fault. Don't fall for the appeal of the "playroom" and TVs. My daughter will never go back there. I will find someone else to finish the work they were suppose to do in the last two visits. Keep having you come back, so they can keep charging you. NOT GENTLE AND THE DONT CARE!!!!

Very friendly with my two kids. My one daughter is very…read moreshy and scared of the dentist. They came in and took their time with her.

I've worked as a dentist for the past 12 years. Our family recently relocated to the midwest and…read moretoday I had the pleasure of bringing my daughter to a dental appointment at Fox Dental. I was pleasantly surprised by the professionalism as well as how easy the appointment was. Would highly recommend.

I had a friend who was hired to "shadow" and took many notes. They hired this candidate knowing…read morethey had no experience. They gave this person a job but then rescinded the offer, within 30 minutes. I would not recommend this employment position. Doctor was not honest when the candidate was offered the position. To the company, be honest about who you'd like to hire.

I interviewed and shadowed at this office after being told there was a position available and that…read morethey were willing to train someone without experience. I spent multiple long shifts there taking notes, helping staff, and being involved in the office workflow. I was even told I could start the next day and was asked about front desk vs. dental assisting. Right after leaving, I received a call saying they suddenly had nothing to offer and instead wanted someone with more experience despite previously saying experience was not required. The issue is not being rejected. The issue is wasting applicants' unpaid time while giving mixed messages about hiring expectations. If you are truly looking for experienced staff only, be upfront about that before having people come in for multiple shadowing shifts.

Writing I had a very concerning experience with this…read morepediatric dentist after my 8-year-old son had a silver crown placed. Four days after the procedure, the area began bleeding and appeared swollen. I paged the doctor after hours to ask for guidance because the bleeding was not stopping. Initially, I was told to see if the bleeding would stop and to follow up in a couple of weeks. However, after several hours of continued bleeding, I called again and expressed that I did not feel this was normal. The doctor agreed to see my son after hours, which I did appreciate. However, the visit itself was very stressful for both my child and me. My son was frightened and in pain during the procedure. When he said that it hurt, the response was that it shouldn't hurt because the area was numbed. As a parent, it was very difficult to see my child distressed and feel that his pain concerns were not being taken seriously. During the procedure there also seemed to be some complications, including an instrument breaking while the work was being done, which added to the anxiety of the situation. I felt uncomfortable that I was being asked what I wanted done rather than being clearly guided on what the best clinical step would be. I understand that complications can occur in dentistry, especially with children, and I do appreciate that the doctor came in after hours. However, the communication, bedside manner, and overall experience left me feeling uneasy and not confident returning for future care. Because of this experience, I personally would not feel comfortable bringing my child back or recommending this office for pediatric dental care.

Just called to schedule an appointment for my children. They told me a parent cannot be in the room…read morewith the child while they dental work is being done, and that there was no way around it. I've NEVER heard of a medical or dental office not allowing a parent to be with their child. Red flag!!!

Great Dental office I been too!! The stuff is amazing and Doctor is great so helpful and they take…read moregood care of you! I recommend this places to everyone! Family, kids and all!

Awesome team! My husband and I thoroughly enjOyrd our first visit. I mean honestly, how many times…read morecan you say that you enjoyed a doctors visit? The staff are wonderful! Thank you Main Street Dental, for a pleasant time!

First appointment they called me in early because they were ahead of schedule, but still waited 20…read moreminutes past my original time to see anyone. Second appointment I showed up 5 minutes early and waited 40 minutes past my original appointment time before I decided to leave. Unorganized and disrespectful all around. Won't be back.

As someone who is scared to death of dentist I must say this one has made me a believer.. a…read morebeliever that there is pain free dentistry . Dr. Hardy and her team are so patient and considerate of my fears and talk me through every procedure and why we are doing it, what it will feel like etc . The assistants are so knowledgeable and were really there for me when my fears started surfacing . I had an emergency root canal done and was so afraid but I must say it was literally pain free . What a difference a caring dentist can make. I am so thankful for this entire staff .

I LOVE Dr. Pakorny. The office staff is super nice as well…read more I went to another very highly recommended dentist who said I needed to get a TON of work done. I decided to see Dr. Pakorny (my childhood dentist) for a second opinion, and she was much more conservative with her diagnosis. I travel an hour to go to her office and it's well worth it. Couldn't say enough good things!

I went many times to this dental office for cleaning teeth, filling, replacing teeth on implants…read more I will recommend Dr Gail Pokorny, she is wonderful, very good and very gentle. People at the desk very nice.....but I had a little issue over the phone for an appointment, probably a new employee ?

Great service. I like that the staff explained what is needed in dental work and provides a plan…read moreincluding pricing as to how it will be implemented. The doctor makes sure you are comfortable and pain free if more extensive work needs to be done. I also like if your next appointment is down the road the staff sends you reminders followed by a phone call. Last is there is a schedule change due to a cancellation you might be one of the clients who maybe be able to fill in the early slot. This happened to me several times in the past few years. As to urgent needs the office is very accommodating like a crack tooth or sudden pain. I highly recommend this dental office.

I first started seeing Dr. Mary McAuslan and staff almost a quarter of a century ago. My 19 year…read moreold son has been their patient all of his life, as well as my mother before her passing. Since they know how to treat young children, my son has never known fear whenever going to the dentist. Even at his age now, he still misses rummaging through their toy box at the end of his visits, to leave with some little bauble as his prize. All of us have experienced nothing but the utmost knowledgeable, professional, compassionate, and friendly care. Although there have been many opportunities to do procedures that would have greatly enhanced their profit margin, they have always spared us unnecessary dental work, and have gone out of their way to preserve and improve our teeth and gums. One of the dentists on staff even worked on an unusual dental problem I had on her own time and free of charge. The dental hygienists here, most notably, Jill, are absolutely top-notch. They are thorough, knowledgeable, very friendly, and put you at ease, while finding the best ways to minimize pain and discomfort. The reception and office staff are also the best, always remembering us with a smile. It almost feels like visiting with family when we go there!