I recently visited the Elgin location and had the pleasure of working with Natalie. She was very…read morethorough and so kind to my child. In addition to Natalie, Bertha too was so helpful with explaining the insurance aspect of our visit. Highly recommend

We've been bringing our 3 kids here since we moved here 2.5 years ago and we're finally done. We…read morecannot stand this place. They are the rudest, most condescending dental office I have ever visited. They try their hardest to separate parents from the children so that parents don't know what's going on during appointments. If you ask questions they make you feel stupid and talk down to you. They tell you that you have to use their "lingo" in the office and now make you sign a paper agreeing to it! For example, If you say "pulled" tooth or ask questions about the procedure their eyes get big and they get visibly angry. On one of our visits the dentist finished the exam and then casually said, "we're going to send that tooth to the tooth fairy." I was a bit taken back and said, "I'm sorry, does that mean you think you need to pull this tooth?" And he snapped at me and said, "what do you THINK that means?!" I have never, ever been treated like this by a dentist before and after 2.5 years of dealing with interactions like this by their entire staff, we've had enough and don't trust any of their recommendations. Definitely go elsewhere!

Came to Dr. Walia for a cleaning/bi-annual checkup. Upon arrival, I was informed she had no…read morehygienist, which was shocking to me. I naively didn't realize it wasn't always standard to have one. The polishing she did was no more than 30 seconds, only to the exterior of my teeth. I was informed I had a few cavities and Dr. Walia scheduled me for an appointment to get them filled. At this appointment, she only filled one of these cavities (it was not intensive, maybe 15 minutes in-and-out) and informed me she'd be scheduling me for another appointment for the rest, explaining that she didn't want to numb both sides of my mouth and risk me biting my tongue. That's reasonable. I arrived for the next appointment. Dr. Walia's assistant (who she actively degraded throughout my first two appointments) was absent and her receptionist filled in. It's unclear if the receptionist had any training... Again, this was a quick appointment: in and out. The cavity was so minor that we agreed not to use novocain. Yet, I was told I'd have to make yet another appointment for the next cavity. This was scheduled this upcoming Monday, despite my frustration with the process. Just wanted to get it over with. Today, I received a call from Dr. Walia herself, asking to reschedule due to staffing. We agreed on a new date and I did express my frustrations regarding the process. We disconnected and I soon received a text and a call back from Dr. Walia, stating she could keep my original appointment. I expressed concern due to her staffing issues on that date and requested to keep the rescheduled time. Dr. Walia continued to push that she could do the filling on the original appointment date, despite previously indicating she didn't have proper help. At that point, I requested she cancel my appointment and forward me my X-rays from the initial appointment via email so I can continue with a more appropriate dentist. I guess we'll see if I even get those... In providing my email to Dr. Walia, she realized she was not speaking with the patient she had thought she was talking to, noting in surprise that I was not a woman named "Julia." I only hope that her attention to detail holds up better in her dental work.

Dr walia is one of the Best dentists I have worked with. She goes above and beyond call of dutyread more

Very friendly with my two kids. My one daughter is very…read moreshy and scared of the dentist. They came in and took their time with her.

I've worked as a dentist for the past 12 years. Our family recently relocated to the midwest and…read moretoday I had the pleasure of bringing my daughter to a dental appointment at Fox Dental. I was pleasantly surprised by the professionalism as well as how easy the appointment was. Would highly recommend.

Great Dental office I been too!! The stuff is amazing and Doctor is great so helpful and they take…read moregood care of you! I recommend this places to everyone! Family, kids and all!

Awesome team! My husband and I thoroughly enjOyrd our first visit. I mean honestly, how many times…read morecan you say that you enjoyed a doctors visit? The staff are wonderful! Thank you Main Street Dental, for a pleasant time!

This is my first review ever... First I have a toddler with…read morea severe heart condition that we are constantly in ER. I had to cancel an appointment and the receptionist screaming at me while my girl was hospitalized that I should have called 48 hours to cancel and that I have to pay 50 dollars of cancelation I told her that my girl was I. The hospital but she reply that that wasn't an excuse that I should have called anyway. I complained and I was assured that they were going to talk to the receptionist so I let it go but I told the supervisor that my girl is constantly in the hospital and that i cannot control those situations with her fragile health I was assured again that that won't happen again that they do understand, last week unfortunately my girl caught and infection and the pediatrician send me to ER on the day of my appointment I called next day and they rescheduled me the day of the visit I woke up with 100.2 of fever; trying to be responsible I called the office to ask if it was OK for me to take my kids to the dentist because I have fever and I was lecture again that that was the second time that I cancel and cannot be happening I told her that I wasn't canceling but merely asking if there won't be any problem because I am sick and right in front of the office is a post telling you if you have symptoms don't ho to the office but anyway I went to the office and before procedure I ask to talk to the doctor... I explained what happened and she told pretty much that they don't care that they don't wanna lose their time like that that they are only afew pediatric dentist around I told her that her receptionist threatened ne twice and she told me that I was lying that her receptionist was very nice I told her that even one of her assistant told me that indeed the receptionist was very rude sometimes and she replied again that she didn't believe it anyway they think they are the only place around and they constantly remind you that never going back there I need understanding people that can deal with kids like mine

Traumatized. My poor child. In room for an hour SCREAMING! Not right. I asked them to stop and they…read moretold me she just didn't like people touching her mouth. She was SCREAMING!!!! Crying for me and begging them to stop. She kept screaming ouch!! Face all puffy. She had part of a root canal done twice now. They didn't finish. Not ok!! Didn't give her any Novocain. I'm completely disgusted. Made it seem like it was my 5yrs olds fault. Don't fall for the appeal of the "playroom" and TVs. My daughter will never go back there. I will find someone else to finish the work they were suppose to do in the last two visits. Keep having you come back, so they can keep charging you. NOT GENTLE AND THE DONT CARE!!!!

Extremely friendly staff. They absolutely ensure that you're comfortable and not in any pain. My…read moreteeth feel squeaky clean after each cleaning. The office is very clean.

This facility has a new dentist Dr. Azez and she is one of the most unprofessional dentists. I've…read morehad terrible service done and have called back 7 times now to talk with someone there, and nothing. I've spent thousands of dollars on my last procedure and want reimbursement and want to settle this once and for all. This office asks for their money upfront, but when there is service not to your liking, they ignore the issue and keep the money. I would never recommend this facility.

Great service. I like that the staff explained what is needed in dental work and provides a plan…read moreincluding pricing as to how it will be implemented. The doctor makes sure you are comfortable and pain free if more extensive work needs to be done. I also like if your next appointment is down the road the staff sends you reminders followed by a phone call. Last is there is a schedule change due to a cancellation you might be one of the clients who maybe be able to fill in the early slot. This happened to me several times in the past few years. As to urgent needs the office is very accommodating like a crack tooth or sudden pain. I highly recommend this dental office.

I first started seeing Dr. Mary McAuslan and staff almost a quarter of a century ago. My 19 year…read moreold son has been their patient all of his life, as well as my mother before her passing. Since they know how to treat young children, my son has never known fear whenever going to the dentist. Even at his age now, he still misses rummaging through their toy box at the end of his visits, to leave with some little bauble as his prize. All of us have experienced nothing but the utmost knowledgeable, professional, compassionate, and friendly care. Although there have been many opportunities to do procedures that would have greatly enhanced their profit margin, they have always spared us unnecessary dental work, and have gone out of their way to preserve and improve our teeth and gums. One of the dentists on staff even worked on an unusual dental problem I had on her own time and free of charge. The dental hygienists here, most notably, Jill, are absolutely top-notch. They are thorough, knowledgeable, very friendly, and put you at ease, while finding the best ways to minimize pain and discomfort. The reception and office staff are also the best, always remembering us with a smile. It almost feels like visiting with family when we go there!

Staff was very friendly and efficient. Doctor explained what we were doing, was on time and very…read morepleasant. I had a filling replaced.

Sana and Edilma did a wonderful job and were so nice and professional. Definitely recommend 1st…read moreFamily Dental of Elgin. I couldn't be happier with their attention to detail and professionalism.

There's only one doctor there and they book the whole day up just to meet their monthly payment…read moregoals. Dentist pretty much held a kid down and the kid threw up.

There aren't that many reviews on Yelp for this dentist but it seems that from when these bad…read morereviews have started which is FAR back, you can see NOTHING has changed regarding the staff, the experience and the lack of cleanliness. First of all, this was our first visit since my son chipped his tooth. I try to make make to much judgement over a phone call if I don't get a pleasant person since hey, we all have bad days. I set up the appt and when we got there, it was in a older building and the front door to the place made me even question if I was the right door. Sorry, but in a day like today where I know I pay top dollar in my insurance I expect a unquestionable appearance. Old and dirty inside, glad this wasn't for my 5 year old because I wouldn't be able to keep him from touching everything that im going to make a safe bet, doesn't get wiped down. Receptionist was on the phone for 5 minutes before acknowledging me. After check in, I was trying to get work done in my email and there was zero service. So I asked the receptionist if there was wifi and she whispered to me that they wont give her the wifi password and ask her why does she need it. SMH if this is my first impression, maybe second, let me go on. I believe we sat there for 20 minutes before getting seated and another 10 in back before the dentist came to visit. First of all, im not a fan of going to a dentist that have chairs lined up where work is done in the open in front of other patients. Thankfully, my son was the only one scheduled at the time. As I sat there observing, it felts dirty& cluttered. I was truly nervous about the work that needed to be done on my son. I had to leave the office and call my husband who found this place and share how disgusted I was of it. If there is one thing I EXPECT when it comes to any kind of DR office is CLEANILESS!!!! This office was old and grungy and looking at the equipment it did not look clean either. I question how office they keep anything clean there. Sure, they have sterile machines that I saw the girls doing their thing banging things around and putting stuff away because everything is in the open. DR finally came to examine my son, she was nice but said she needed to take X-Rays, I said we sent you copies of them from his first dental visit and she said they were blurry. Now looking at the old reviews I bet she was just looking to make a charge. But thankfully that's all the work she could do since it was out of her wheel to be able to take on the next steps. I was so grateful and ran out of that place feeling disgusting. Called a friend to share the experience and funny enough, as she heard my story she shared the same experience from this same place a few years back. Next major complaint, I set up a appt with the dentist they suggested (did my homework and they seemed right up my alley). They were clean and professional! Unfortunately, All Family dental did not respond to my email and forward the xray to the new dental office and at this point I had to many xrays taken and cant afford them without insurance covering so I told the new office I will call All Family Dental again. First call, the lady asked if I filled out a waiver while in the office to share the xray. Excuse me? What? No! No one suggested I should fill one out and let me remind you we live in a day that even old school fax is used in every office OR if you caught up on the modern world, which every business should be you can send it by email. But no, she said I had to come in and that was unacceptable to me so I asked to speak with someone else who then picked up the phone, wrestled with it and hung up. Called back, I said I did not appreciate getting hung up on and they said it was the answering service and she would transfer me to the front desk, same thing happened...hung up. Im livid at this point, extreamly unprofessional. I call back, calmly but sternly tell them im in no mood at this point to play games, im not driving there to sign a paper that they could have told me to sign since they recommended me to this dentist and they could have called me back when I left the message to handle it prior. The lady on the phone sent me the xray to the dentist email and I thought it was over from that point but they sent me a xray that didnt belong to my son. So all this commotion because of privacy they send me someone elses xray!!! My experience with the recommended dentist was amazing but this place is a joke and I will copy and paste my experience to share in any place a review can be posted.

Dr Masho is incredible! Everyone in the practice is Knowledgeable and friendly. Highly recommendread more

I am always pleased with the work on my teeth at Celebrating Smiles in Elgin, Illinois. Everyone…read moreis super friendly and efficient. Highly recommend this dental practice!!